Attachment_7_Past_Performance_Questionnaire_FSA-14-R-0007.docx

Attachment 7 Past Performance Questionnaire for FSA-14-R-0007

INSTRUCTIONS:

Two forms are provided to document the evaluator’s option: 1) Performance Rating Form; and 2) Supplemental Comment Form. The following standards shall be used in arriving at the rating. Upon completion of this form, please submit to Terri Smith, Contracting Officer, at terri.smith@ed.gov, Alan Cornwall, Contract Specialist, alan.cornwall@ed.gov and Steven Givens, Contract Specialist, steven.givens@ed.gov with a subject line that reads, “Phase 1 Questionnaire – NSLDS-[Insert Contractor Name].”

Outstanding: Contractor’s performance exceeded customer expectations and exceeded technical requirements, providing significant features or benefits.

Satisfactory: Contractor met customer expectations or contract requirements and demonstrated an acceptable understanding of the requirements.

Unsatisfactory: Contractor’s performance was either marginal or did not meet customer expectations or contract requirements.

Other: If the element is not applicable, indicate with “N/A.” If no data has been obtained or additional comments are provided, please note in this column.

Performance Rating Form

NAME OF COMPANY EVALUATED:

ADDRESS OF COMPANY EVALUATED:

TYPE OF SERVICES PERFORMED:

1. QUALITY OF TECHNICAL APPROACH

(For example: Were the services comprehensive, complete, and feasible? (Met the needs, performed successfully, and accommodated changing requirements.)

2. EFFECTIVE AND EFFICIENT USE OF RESOURCES

(For example: Was the contractor able to obtain in a timely manner the amount and type of personnel resources required to support the project, effectively train personnel to perform the work required for the project, and maintain the required workforce throughout the term of the contract?)

3. EFFECTIVE AND EFFICIENT USE OF SUBCONTRACTORS

(For example: Was the experience of the subcontractors directly applicable to the project, did the contractor successfully met subcontracting goals and objectives as related to small, woman-owned and small disadvantaged businesses, and did the contractor successfully utilize and manage all subcontractor resources?)

4. QUALITY OF PERFORMANCE/CUSTOMER SATISFACTION

(For example: Was the contractor committed to customer satisfaction?

5. BUSINESS BEHAVIOR

(For example: Was the contractor reasonable and cooperative at the corporate and program levels in response to changes in technical direction, correcting errors, poor performance, criticism/rejection of contract deliverables and other quality issues?)

6. COMMUNICATION

(For example: Did the contractor work and communicate well with contracting officers, contracting officer’s technical representatives, end users, other contractors, subcontractors, and in-house staff?)

7. COST CONTROL

(For example: Was the contractor successful in planning and proposing realistic costs, monitoring performance, operating at or below budget, and implementing corrections/changes in a cost effective manner?)

8. TIMELINESS OF PERFORMANCE

(For example: Was the contractor successful in planning and proposing realistic schedules, monitoring performance, completing work on time, and implementing corrections/changes in a timely manner?)

9. UNDERSTANDING OF REQUIREMENTS

(For example: Did the contractor show an understanding of the scope of the requirements and an appreciation of the complexity of the requirements? And did the contractor effectively identify flaws, inconsistencies and other inaccuracies in your technical direction?)

Additional Comment Form

Please provide any additional comments regarding your performance element ratings in the appropriate spaces below. Please add additional pages as necessary.

Quality:

Comments:

Problem Resolution:

Comments:

Cost Control:

Timeliness:

Business Relations:

Customer Service: