Section_G.doc

G-1

Section G

INFORMATION TECHNOLOGY SUPPORT SERVICES

INDEFINITE DELIVERY INDEFINITE QUANTITY

CONTRACT

EVALUATION FACTORS

Table of Contents

Para

Page (G-)

Federal Acquisition Regulation Provisions (FAR) – (Full Text)

G-1 far 52.212-2 EVALUATION -- COMMERCIAL ITEMS (JAN 1999)

G-1 52.212-2 Evaluation -- Commercial Items (Jan 1999)

1. General:

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Technical Factors:

Factor 1 – Experience Factor 2 – Technical Qualifications Price Factor:

Factor 3 – Sum of Price Evaluation Schedule

Award will be made to the Lowest Price Technically Acceptable Offeror.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

2. Evaluation:

(a) General: Offerors shall submit a written proposal as described in this solicitation. The proposal shall be presented in a clear and logical manner. Any narrations shall clearly convey specific details of the planned approach sufficient to describe how the offeror plans to meet the requirements of the proposed contract. Offerors are cautioned that statements such as “will comply”, “will meet the intent of”, or other such paraphrasing will not be acceptable. The technical portion of the proposal shall contain sufficient information to enable the evaluators to make a complete analysis of the proposal.

(b) Discrepancies: If an offeror believes the requirements in this solicitation contain an error, omission, or are otherwise unsound, the offeror shall immediately notify the Contracting Officer (CO) in writing with supporting rationale. The offeror is reminded that the Government reserves the right to award this effort based on the initial proposal, as received, without discussions.

(c) Source Selection Evaluation Team (SSET): The SSET will evaluate the technical proposals. Criteria for the technical evaluation of the contractor’s capabilities are set forth in the Evaluation Table and will be the basis for assigning the overall evaluation rating to the Offeror's proposal.

(d) Source Selection Evaluation Process: The source selection process will utilize the Lowest Price Technically Acceptable Source Selection process identified in FAR Part 15.101-2.

Phase I:

This phase of the solicitation will consist of issuing the solicitation documents for the basic IDIQ contract and the Technical Information offerors are required to submit as identified in the Evaluation Table of this section. The following steps will be completed in this phase:

Step 1:

Offerors submit the proposal not later than the time and date set for receipt.

Step 2:

The Written Offer will be evaluated for conformance with the requirements of the solicitation and the instruction set forth in Section F-2, page F-7. Information must be received not later than the date and time specified in the solicitation.

Step 3:

The SSET evaluates Technical Factor 1 – Experience, and Technical Factor 2 – Technical Qualifications to determine offerors as Technically Acceptable or Technically Unacceptable. The Technically Unacceptable firms will be notified of their exclusion from further evaluation and consideration for award.

Decision:

Only those firms determined as Technically Acceptable will be included in the price evaluation.

Phase II:

This phase of the solicitation will consist of evaluating the Technically Acceptable Offerors price proposals. The following steps will be completed in this phase:

Step 1:

Using the Offerors proposed rates from the IDIQ Price Schedule, Government personnel will compute the Price Evaluation Total for each offeror utilizing the attached Evaluation Schedule.

Step 2:

The Price Evaluation Total from the Evaluation Schedule Summary sheet will be used for the overall price evaluation. The Government conducts a unit and total price evaluation. The Government intends to award without discussions however, reserves the right to enter into discussions if determined necessary.

Award:

The firm with the lowest evaluated acceptable price that is determined Technically Acceptable will receive award of the IDIQ.

(e) Evaluation: Offers will be evaluated using the criteria listed in the Evaluation Table (page G.7). Noncompliance with the RFP requirements may raise serious questions regarding an offeror’s technical and/or cost performance and may be grounds to eliminate the proposal from consideration for contract award. Completion and submission of an offer (proposal) will indicate the offeror’s unconditional assent to the terms and conditions in this RFP, including all amendments.

i. General: The Government intends to evaluate proposals and make award without discussions. However, during the evaluation period the Government may determine that it is necessary to conduct discussions. In that case, the Contracting Officer will establish a competitive range and conduct discussions with the firms in that range. Award of an IDIQ contract will be made on Technical Acceptability and Price.

ii. Responsibility Determination: Award shall not be made to any offeror failing to be determined responsible in accordance with FAR 9.104. As part of this determination, all contractors must have adequate financial resources to perform the contract or ability to obtain them.

iii. Technical Proposal: The data submitted with each proposal shall be complete, concise, and conform to the requirements set forth in this section, and the Evaluation Table (pages G-7 through G-10).

iv. Price Proposal: Prices shall be submitted for all items listed in the Price Schedule (Section B). The government intends to award the WFLHD Base Period Task Order following award of the IDIQ. (draft attached). The purpose of the Evaluation Schedule is to determine whether an offeror’s proposed prices are reasonable and realistic in relation to the solicitation requirements. Offerors are advised that unrealistically high or low price estimates, initially or subsequently, may be grounds for eliminating a proposal from competition either on the basis that the offeror does not understand the requirement, or has made an unrealistic proposal.

1. Price Evaluation. Offerors are required to complete ALL of the hourly rates identified in the Price Schedules in Section B. The Government will use these rates to complete the attached Evaluation Schedules for the following price evaluation:

The total evaluated price shall be determined by adding the products of the evaluation schedules. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the base schedule. The Government may determine that an offer is unacceptable if the prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s)

NOTE: The quantities indicated in Base Period Evaluation Schedule, Option Periods Evaluation schedules referenced above are for evaluation purposes only. They are neither a warranty nor guarantee of the quantities the contractor may have to furnish for these items.

(f) Basis of Award: The Lowest Price Technically Acceptable Source Selection procedures identified in FAR Part 15.101-2, shall be utilized to select the successful contactors. Award of the IDIQ contract will be made to the Offeror whose offer provides the greatest overall value to the Government based on Technical Acceptability and price.

(g) Debriefings. In accordance with FAR 15.505 & 506, offerors excluded from competition during Phase I technical evaluations may submit a written request for a pre-award debriefing to the Contracting Officer. After award, unsuccessful offerors may submit a written request for a post-award debriefing to the Contracting Officer. Unsuccessful offerors will be debriefed and will be furnished with the basis for the selection decision. Debriefing information will include the Government's evaluation of the strong and weak or deficient factors in the Offeror's proposal; however, item-by-item comparisons with other offerors' proposals will not be made. Debriefings will not reveal the relative merits or technical standing of competitors or the evaluation results of competitors. Moreover, debriefings will not reveal any information that is not releasable under the Freedom of Information Act.

(h) Proposal Retention: In accordance with FAR Subpart 4.8 (Government Contract Files), the government will retain one copy of all unsuccessful proposals. Unless the offeror requests otherwise, the Government will destroy extra copies of unsuccessful proposals

(i) Cost of Proposal: This solicitation does not commit the Government to pay any costs incurred for preparation of proposals.

RESERVED

EVALUATION TABLE

· Network and Stand Alone Operations,

· Remote access including dial-up and VPN,

· Use/Needs assessment,

· Service desk, and

· Personal computer troubleshooting, repair, and maintenance.

Offeror must furnish completed Contractor Performance Evaluation Surveys from the two most recent contracts involving the above stated work, showing 12 consecutive months of successful performance. Surveys shall be submitted directly from the owner/agency to WFLHD. Completed Surveys may be faxed, mailed, or emailed, by the agency/private sector company, directly to the following point of contact:

ATTN: Contracts

DTFH70-07-R-00023

Western Federal Lands Highway Division

610 East Fifth Street

Vancouver, WA 98661

Fax: 360-619-7932

E-Mail: eplans@fhwa.dot.gov

Provide enough information for each factor that is applicable to your firm. Provide sufficient information for the Government to assess your firm’s ability to meet this criteria.

1). The completed LPTA Factor 1 Form indicates that all elements are met.

2). The Contractor Performance Evaluation Surveys are submitted directly from the owner/agency to WFLHD.

3). The Contractor Performance Evaluation Surveys received reflect no marginal or unsatisfactory ratings. Should all offerors surveys contain a marginal rating, offerors with less than 3 marginal ratings and no unsatisfactory ratings, will be considered technically acceptable.

1). The completed LPTA Factor 1 Form indicates that NOT all elements are met.

2). The Contractor Performance Evaluation Surveys are NOT submitted directly from the owner/agency to WFLHD.

3). The Contractor Performance Evaluation Surveys received reflect marginal or unsatisfactory ratings. Should all offerors surveys contain a marginal rating, offerors with more than 3 marginal ratings, or any unsatisfactory ratings, will be considered technically unacceptable. (Note: If no surveys are received, the Government will contact the owner/agency to obtain the information.

EVALUATION TABLE (Continued)

· Computer aided drafting and design software in a Civil Engineering application.

· Civil Engineering document management software

2b Network and System Administration - Experience in multi-vendor environments, to include the following platforms, operating systems, and / or protocols. As a minimum the experience shall include:

· Microsoft Windows/ADS

· Novell Netware/NDS

· Solaris v 7, 8, or 9

2c Wide Area Network technologies – Examples of experience for this item include:

· Dedicated circuited switched (i.e., Leased lines)

· On-Demand circuit switched (i.e., ISDN)

· Packet-switched virtual circuit

· Broadband access (i.e., DSL)

2d Industry-standard networking concepts – Examples of experience with TCP/IP local and wide area networking including:

· Routing, bridging, and multicasting, etc.

· VPN, Remote Access (RAS) and other methods to connect external users.

2e Supporting emerging network technologies – Examples of experience in:

· Multi-tiered web-based systems

· Multiple services (such as data, voice, video) or IP

2f Telecommunications System Maintenance/Support – Examples of experience in OR if no experience, the process that will be implemented to ensure providing personnel that meet:

· Nortel Certification/Training

· Experience supporting a Nortel Meridian 1 Option 11c PBX to include the following:

· System installation, maintenance and Administration

· User account management

· Systems testing and validation

2g Printer/Copier Maintenance/Support – Examples of experience in supporting both Networked and Stand alone assets to include:

· System maintenance

· System repair

· System troubleshooting

· User Training

· Use/Needs assessment

2h Data & Voice Communications Systems knowledge and experience – Experience shall include installing and troubleshooting communications wiring:

· BICSI certification in the installation of network and telecommunications cabling

The Government will not consider a contract that concluded more than 3 years ago.

For items 2a, 2f, 2g, and 2h - A brief narrative of at LEAST one (but not more than 5) contracts for each contract that contains the specified criteria.

The technical qualifications document shall be limited to 10 pages. These limits are based upon single side page printing, Times New Roman with a font size of 12 point, use of single spacing, and a one-inch page margin on all sides of an 8.5” x 11” sheet. The Government requires that offerors provide only the specific information requested in the solicitation. Any information submitted that exceeds the first 10 pages of the technical qualifications document will not be evaluated. It is recommended that the document contain cross-references to the criteria number and titles as identified above. (2a through 2h)

RATING

1) Offerors demonstrate that they have the experience required and that they will be able to provide the quantity and quality of skilled workforce necessary to perform each of these requirements.

2) Documentation must meet the limits as identified in “Submittal” of this table.

1) Offerors must demonstrate that they have the experience required and that they will be able to provide the quantity and quality of skilled workforce necessary to perform each of these requirements.

2) Documentation that exceeds the limits as identified in “Submittal” of this table will not be evaluated.

EVALUATION TABLE (Continued)

2. Realistic: Prices are evaluated by assessing the compatibility of proposed prices with proposed scope of work. Proposals unrealistically high or low in price, when compared to the government estimate may be indicative of an inherent lack of understanding of the solicitation requirements and may result in proposal rejection without discussion. Any inconsistency, whether real or apparent, between proposed performance and price must be clearly explained in the price proposal.

LPTA Factor 1 Form

IT Operations and Management

Prime Contractor Information

(1) IT Operations and Management – Offeror’s corporate experience documentation should demonstrate that within the past three years they have successful technical experience in the field of IT Operations and Management in facilities supporting at least 150 multi-state users, requiring:

· Network and Stand Alone Operations,

· Remote access including dial-up and VPN,

· Use/Needs assessment,

· Service desk, and

· Personal computer troubleshooting, repair, and maintenance.

Briefly describe how you meet the Factor:

Description Continued:…

PRIME CONTRACTOR INFORMATION:

By completing this form you are representing that the above information is accurate and true as of the date of the signature.

Signature of Individual: _____________________________

Date: _______________________

Individuals Name: _________________________________

Phone: ______________________

Company Name: ___________________________________

E-mail Address: _____________________________________________

Contract 1 of 2

List the information for one of the two most recent contracts for this evaluation factor. Provide the Contractor Performance Evaluation Survey to the Owner/Organization. (Surveys must be submitted directly to WFLHD by the Owner/Agency)

Project Name/Number: _________________________________________________

Project Contract Number:____________________________________

Owner/Organization Name: _______________________________________________

Address:

P.O. Box/Street

City, State, Zip Code

Owner/Organization Point of Contact: _______________________________________

Name

Owner/Organization Phone Number: _______________________________________

Contract Value: $_________________ Performance Period: ____________________________

Number of Users: _______

Hardware Description:

Software description:

Contract 2 of 2

List the information for one of the two most recent contracts for this evaluation factor. Provide the Contractor Performance Evaluation Survey to the Owner/Organization. (Surveys must be submitted directly to WFLHD by the Owner/Agency)

Project Name/Number: _________________________________________________

Project Contract Number:____________________________________

Owner/Organization Name: _______________________________________________

Address:

P.O. Box/Street

City, State, Zip Code

Owner/Organization Point of Contact: _______________________________________

Name

Owner/Organization Phone Number: _______________________________________

Contract Value: $_________________ Performance Period: ____________________________

Number of Users: _______

Hardware Description:

Software description:

TO:

FACSIMILE:

PHONE:

EMAIL:_____________________

INFORMATION REQUEST FOR

PAST PERFORMANCE

Western Federal Lands Highway Division (WFLHD) is currently in the process of soliciting offers for an IT Support Services contract. Specifically, they are looking for past performance information in the following areas:

a.) Quality of Product or Service b.) Timeliness or Scheduling of Service/Deliveries c.) Business Relations/Customer Satisfaction d.) Key Personnel and Staffing (Including Subcontractors) e.) Cost Control (COST CONTRACTS ONLY)

In order for WFLHD to complete its evaluation, the attached questionnaire must be completed and submitted directly to WFLHD not later than 10 days prior to the proposal due date which is currently _____________________. The completed questionnaire may be e-mailed or faxed to:

FAX: (360) 619-7932

E-MAIL: eplans@fhwa.dot.gov

For your convenience, a cover sheet for use in mailing/faxing is provided below.

610 East Fifth Street

Vancouver WA 98661-3801

From:

(Name and Address of Firm)

(Point of Contact Name): __________________________________________________

(Facsimile/Phone Number)__________________________________________________

(E-mail Address)__________________________________________________

To ATTN: Contracts

DTFH70-07-R-00023

Western Federal Lands Highway Division

610 East Fifth Street

Vancouver, WA 98661

Fax: 360-619-7932

E-Mail: eplans@fhwa.dot.gov

CONTRACTOR PERFORMANCE EVALUATION SURVEY

CONTRACTOR NAME:

CONTRACT NUMBER:

PERFORMANCE PERIOD:

1. Please describe the service/supply provided by the Contractor for your firm/agency.

2. Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings: Satisfactory(S), Marginal (M), or Unsatisfactory (U). For ratings of “Unsatisfactory,” please provide a brief explanation.

OVERALL PAST PERFORMANCE RATING

Please provide an overall rating of the contractor’s past performance for the referenced contract/delivery order.

a.) Quality of Product or Service:

Conformance to contract requirements, appropriateness of personnel, accuracy of reports, and technical excellence.

b.) Timeliness or Scheduling of Service/Deliveries:

Timeliness of performance, met interim milestones, reliable, responsive to technical and contractual direction as to scheduling.

c.) Business Relations/Customer Satisfaction

Effective management, prompt notification of problems, reasonable/cooperative behavior, proactive, timely award and management of subcontracts, effective small business/small disadvantaged business subcontracting program and satisfaction with Contractor’s service.

d.) Key Personnel and Staffing (Including Subcontractors)

Quality of key personnel and how well key personnel managed their potion of the contract.

e.) Cost Control (COST CONTRACTS ONLY)

Actual cost/rates reflect closely to negotiated cost/rates, adequate budgetary internal controls, current, accurate and complete billings.

Explanation of Unsatisfactory Ratings:

LPTA Factor 1 Page 3 of 4

LPTA Factor 1 Page 2 of 4

LPTA Factor 1 Page 1 of 4

LPTA Factor 1 Page 4 of 4

LPTA Factor 1 Page 2 of 4

Evaluation Factors

2008 IT Support