DRAFT_TO_001.pdf

DRAFT BASE PERIOD TASK ORDER

Contract No. DTFH70-0x-D-000xx

Task Order No. T-08-00x

Project Name WFLHD 2008 IT Support Services

Driving Directions to our Vancouver Office

See our web page at http://www.wfl.fhwa.dot.gov/about/directions.htm

ISSUING OFFICE:

U.S. DEPARTMENT OF TRANSPORTATION

FEDERAL HIGHWAY ADMINISTRATION

610 EAST FIFTH STREET

VANCOUVER, WA 98661-3801

Phone (360) 619-7520 -- FAX (360) 619-7932

Contractor Name Contractor Address

COTR Name COTR Phone:

COTR E-mail:

QUICK INDEX

Item Title Section A SF 1449

Solicitation/Contract/Order for Commercial Items

Section B Schedule

Section C Performance Work Statement

Technical Exhibit 1

Quality Assurance Surveillance Plan

DTFH70-07-R-00023

TASK ORDER REQUEST FOR PROPOSAL

TABLE OF CONTENTS

SECTION DESCRIPTION

A Solicitation/contract form

SF 1449

B Schedule

C Performance Work Statement

TECHNICAL EXHIBIT

1 Quality Assurance Surveillance Plan

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE 17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

RFQ IFB RFP

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF.

DATED . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 3/2005)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITON IS

UNRESTRICTED OR

NAICS:

SIZE STANDARD:

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

OFFER

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS

EMERGING SMALL

BUSINESS

8(A)

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

STANDARD FORM 1449 (REV. 3/2005) BACK

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

40. PAID BY

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELPHONE NUMBER OF AUTHORZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

PARTIAL FINAL

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER

36. PAYMENT

COMPLETE PARTIAL FINAL

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Contract No: DTFH70-0X-D-0000X Task Order: DRAFT Mod 00

Task Descrip:Network operations and maintenance support Federal Highway Administration/Western Federal Lands Division Vancouver, WA

TO CO:

TO COTR: ALT TO COTR:

April xx, 2008 thru August xx, 2008 (funded) (subject to availability of funds)

Line Labor Category On/Off Unit No. of Estimated Item Site Price People Base * Extended Cost 0001 Technical Subj. Matter Spec. III On 1 957 957 0002 Technical Subj. Matter Spec. III -OT On 1 10 10 0003 PC Software Specialist III On 1 919 919 0004 PC Software Specialist III - OT On 1 10 10 0005 PC Software Specialist II On 2 954 1908 0006 PC Software Specialist II - OT On 2 10 20 0007 PC Software Specialist I On 2 606 1212 0008 PC Software Specialist I - OT On 2 10 20 0009 Client Server Analyst II On 2 966 1932 0010 Client Server Analyst II - OT On 2 0 0 0011 Webmaster II On 1 920 920 0012 Webmaster II - OT On 1 0 0 0013 Senior Network Engineer On 2 939 1878 0014 Senior Network Engineer - OT On 2 10 20 0015 Sr. Computer Systems Analyst On 1 944 944 0016 Sr. Computer Systems Analyst - OT On 1 0 0 0017 IT Material Control & Peripheral Spec. On 1 975 975 0018 IT Material Control & Peripheral Spec. O On 1 10 10

Estimated Total: -$

Line Description Unit of EST Unit Item Issue QTY Price 0040 Travel JB 1 5,000.00$ 5,000.00$ 0041 Training JB 1 2,000.00$ 2,000.00$ 0042 Pager Day 365 -$ -$

Estimated Total: 7,000.00$

0043 Contractor Markup 0% -$

Task Order Not to Exceed Total: 7,000.00$

Funding Information

$0.00

Period of Performance:

DRAFT WFL Task Order Schedule

NTE Hours

AMNT SUM

September xx, 2008 thru March xx, 2009

B-2

DRAFT Task Order Schedule

RESERVED

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DRAFT Performance Work Statement 2008 WFLHD IT Support

INFORMATION TECHNOLOGY SUPPORT SERVICES

PERFORMANCE WORK STATEMENT

Western Federal Lands Highway Division

C-2

TABLE OF CONTENTS

Para Description Page (C-)

1.0 Description of Services 3

2.0 Network/LAN Support 3

3.0 CAD Systems Software Support 5

4.0 IT Material Control and Peripheral Support 6

5.0 Service Desk Support 7

6.0 Telecommunications Support 8

7.0 Web Development and Web Applications 9

8.0 Computer Systems Application Development 10

9.0 Oracle Database Management and Support 10

10.0 Program Analysis and Software Development Support 10

11.0 Control of Work 11

12.0 Quality Assurance and Quality Control 12

13.0 Current Systems and Equipment 13

14.0 Deliverables 15

15.0 Key Personnel 15

16.0 Rights in Data, Information Security and Clearances 16

17.0 Administrative Considerations 19

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Performance Work Statement for

Western Federal Lands Highway Division Information Technology Support Services

1.0 Description of Services.

1.1 Western Federal Lands Division (WFLHD) provides transportation engineering services and construction management on national forests, national parks, Indian reservations, and other public lands by preparing plans, awarding contracts, managing construction projects, and conducting bridge inspections and surveys. WFLHD Information Technology section provides remote network operations and maintenance support, computer automation, and technology support, and communications support to approximately 270 users who deliver these services throughout the states of Alaska, Washington, Oregon, Idaho, Montana, and Wyoming.

1.2 WFLHD network servers and desktop software configuration is detailed in section 13.0.

1.3 The contractor shall provide personnel with expertise in the areas identified in section 13.0.

1.4 The contractor shall provide personnel for Service Desk, Network Support, and Computer repair and support duties with one or more of the following certifications unless waived by the Contracting Officers Technical Representative (COTR):

• MCSE

• MSCP

• A+ Certification

• Cisco CCENT/CCNA

• ITIL Foundation Certification

1.5 Personnel assigned must keep current on the common industry technologies associated with this task order, including state-of-the-art work and commercial systems in the technological areas.

1.6 Personnel must possess and maintain a valid state drivers’ license and may be required to operate a Government furnished vehicle in conjunction with local or other travel to support the requirements of this task order.

2.0 Network/LAN Support. The contractor shall:

2.1 Provide planning, engineering, and technical assistance to FHWA/WFLHD in the installation and upgrading of new and existing cabling, cable plant devices, file servers, communications servers, network switches, routers, KVM switches and software. As upgrades to FHWA baseline systems and software become available, the contractor shall provide the necessary expertise required to upgrade the network. This shall include the research and testing of software and hardware upgrades; writing technical instructions;

developing detailed project plans including risk assessments, project milestones, and timelines. Provide training for LAN Administrators and other designated personnel.

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2.2 Provide computer, engineering, and other technical support (along with support for on-line systems) to ensure continuous operation of FHWA/WFLHD’s LANs/WANs.

This shall include working with personnel to conduct periodic reviews of LAN performance, configuration, and systems maintenance procedures at each location and, when requested, to evaluate LAN expansions options.

2.3 Maintain computer rooms, telecommunications closets, and network centers in a clean and orderly manner.

2.4 Respond to service requests related to problems with cabling, file servers, communication servers, print servers, and other LAN devices.

2.5 Support the current and future office automation platform and electronic mail systems.

2.6 Analyze processing malfunctions in cooperation with Government personnel to determine causes and take appropriate corrective action. Notify the Government Network Manager, IT Team Leader or Contracting Officer’s Technical Representative (COTR) immediately if unable to solve a problem.

2.7 Perform standard operator preventative maintenance on all hardware as defined by the equipment vendor and/or WFLHD established procedures.

2.8 Monitor usage of equipment (i.e., ports, disks, CPU, workstations, and printers) using system tools and provide statistical utilization reports upon request.

2.9 Perform system maintenance (backup, restore, optimize, etc.) in accordance with established WFLHD procedures.

2.10 Ensure that all communication lines are operational; respond to all network and systems problems; and place service calls as necessary.

2.11 Be responsible for the creation, setup, and management of network user accounts;

including meeting WFLHD security plan requirements.

2.12 Work in conjunction with the Network Manager, IT Team Leader or COTR, to develop LAN performance plans, strategies, policies, and standard operating procedures for WFLHD.

2.13 Perform emergency maintenance and other maintenance/upgrades on LAN hardware/software as necessary. This may require working outside normal duty hours.

Prior to performing any after hour maintenance, approval must be obtained from Government personnel.

2.14 Set up and/or relocate hardware (i.e., network workstations, printers, servers, switches, routers) as required. This shall require lifting up to 40 pounds from floor to desktop height.

2.15 Initiate trouble call reports with applicable Government agencies or manufacturers on warranted items to replace or repair failed components.

2.16 Perform system backups and restores utilizing the appropriate backup software and archival maintenance as required, and on an emergency basis.

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2.17 Set up local networks in remote field offices that have DSL or other high-speed data access. This may entail performing site assessments, network design/layout, setting up switches, routers and other network equipment.

2.18 Perform installations of cables, and minor construction type work such as drilling holes in floor, assembling cabinets and bolting them to the floor and/or wall;

disassembling severs, and other rack mounted equipment to gain access for repairs;

running fiber and copper wire in ceilings; mounting and connecting wall jacks;

terminating fiber and copper connectors; and disassembling and removing equipment racks and cables.

3.0 CAD Systems Software Support. The contractor shall:

3.1 Provide software development and applications support for CAD systems users within the organization.

3.2 Develop and implement procedures and applications for use within WFLHD CAD environment including installation and troubleshooting of network and stand-alone systems. This shall include the research and testing of software and hardware upgrades;

writing technical instructions; developing detailed project plans including risk assessments, project milestones, and timelines.

3.3 Provide and maintain technical documentation for custom software installation.

3.4 Create and customize CAD pen tables for a wide variety of printers/plotters.

3.5 Create and maintain custom workspaces for the CAD environment.

3.6 Provide training for CAD users as required.

3.7 Perform required duties to ensure daily/weekly/monthly backup of electronic design data.

3.8 Research and test new technologies, applications and improvements relative to the CAD environment.

3.9 Respond to service requests involving all computer hardware and software. This may require going to users’ work area to resolve or troubleshoot a problem.

3.10 Provide technical assistance in the use of a variety of civil engineering software, including Bentley Microstation, Bentley Geopak, Bentley Interplot, and Bentley ProjectWise.

3.11 Serve as the WFLHD Projectwise electronic document management administrator.

3.12 Coordinate CAD software licensing.

3.13 Create and or maintain the following CAD application standard files for use.

(Files are accessed by the three FLH Division offices (EFLHD, CFLHD, and WFLHD)).

3.13.1 Bentley Microstation Level Library

3.13.2 Bentley Custom Line Style file

3.13.3 Bentley Cell Library

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3.13.4 Bentley Digital Interplot set files

3.13.5 Bentley Digital Interplot pen tables

3.13.6 Bentley ProjectWise XM Administrator

4.0 IT Material Control and Peripheral Support. The contractor shall provide:

4.1 Assist in the issue and receipt of IT equipment, materials, and supplies. Work is performed in a mixed environment of both an office setting and a warehouse environment. Support personnel may be required to routinely lift or move objects unassisted up to 70 pounds. Work shall be reviewed for accuracy, timeliness, and conformance to regulatory guidelines and technical specifications as appropriate by the Government Property Manager, or the COTR.

4.2 Input, update, or correct automated/manual inventory control records and databases for the tracking of IT equipment.

4.3 Perform inventory control procedures.

4.4 Perform shipping and receiving of IT hardware and software as required.

4.5 Perform administrative and warehouse support duties to facilitate the accurate tracking and reporting of IT equipment and supplies

4.6 Set-up and or relocate hardware (i.e., workstations, printers, servers) as required.

4.7 Assist in the management of the WFLHD document production environment and services. Including the testing and evaluating of hardware and software solutions specific to the document production environment (i.e., Print, Copy, Scan, Plot and Fax).

4.8 Work with other IT support groups to insure the efficient operation and availability of document production services and equipment.

4.9 Provide printer, copier, fax, scanner support and maintenance as defined by equipment vendor and or WFLHD established procedures.

4.10 Perform preventative maintenance and upgrades to copier, printer, scanner, fax, and computer equipment.

4.11 Perform diagnostic checks and inspections of automation and computer equipment to verify serviceability.

4.12 Collect and report usage statistics

4.13 Coordinate supply and repair services with manufactures and third party vendors where appropriate.

4.14 Provide technical assistance to other technicians and to end users. Insure that copy and print devices are appropriately supplied and are operational at all times.

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5.0 Service Desk Support. The contractor shall:

5.1 Provide uninterrupted coverage, (a minimum of two technicians must be available at all times), 5 days per week (Federal holidays excluded), during the hours of 6:00am – 5:00pm. However, due to agency requirements, or network support necessities, occasional changes to these hours may necessitate the use of a flex schedule to support other than normal duty hours.

5.2 Provide one technician will to be on call and available 24 hours per day, 7 days per week, and able to respond to telephonic inquiries within one hour of the time of notification. The technician will be available to report to duty to assist in correcting a user problem within 2 hours of initial notification. The contractor is expected to provide at least one local area pager (telephonic) to be used by the “on call technician.”

Additional on-call services (in minimum 4-hour increments) may be required to support agency operational requirements during other times (weekends, holidays, and/or extended hours).

5.3 Maintain every service call at the Service Desk until resolved so that there is always a clear path to resolution.

5.4 Appoint a lead technician responsible for coordinating Service Desk support activities.

5.5 In conjunction with the Government Service Desk Manager, develop and implement Government IT Service Desk Improvements and Standard Operating Procedures based on, but not limited to, principles outlined by the Information Technology Infrastructure Library including procedures such as standard build documentation, pc troubleshooting procedures, service call escalation procedures, etc..

5.6 Test new or unique software and or hardware for compatibility with existing systems and services.

5.7 Receive service requests, log them and determine request priority and route request to appropriate source for resolution. Record service requests and messages, track and resolve service requests using Remedy or similar Government provided Service Desk support software.

5.8 Provide over-the-phone problem resolution as appropriate.

5.9 Receive and respond to user service request calls relating to hardware, software, connectivity, and telecommunications equipment. This may require going to users’ work area to resolve or troubleshoot a problem, however a continuous presence must be maintained at the Information Technology Service Desk during duty hours.

5.10 Perform standard preventive maintenance on all hardware as defined by the equipment vendor and/or WFLHD established procedures.

5.11 Monitor usage of equipment (i.e., ports disks, CPU, Workstations, and printers) using systems tools. Provide statistical utilization reports upon request.

5.12 Perform system maintenance (backup, restore, optimize, etc.) in accordance with established Government IT Service Desk procedures.

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5.13 Keep communication lines operational; respond to user problems; and place service calls as necessary (including warranty calls, third party service providers, etc).

5.14 Analyze processing malfunctions in cooperation with local personnel (or remote personnel) to determine causes and take appropriate corrective action. Notify the Government Service Desk Manager or the Government IT Team Leader immediately, if unable to solve a problem.

5.15 Perform new software install and loads as well as reloads.

5.16 Setup and/or relocate hardware (i.e., workstations, printers, servers, etc.) as required. This requires lifting up to 40 pounds from floor to desktop height.

5.17 Ensure all printing equipment and other peripherals provide responsive service and are functional at all times. This includes troubleshooting printer specific problems;

restarting queues; and replacing toner or other consumable supplies.

5.18 Ensure that all software operating on Government computers supported under this task order is licensed to the Government, and if applicable, that the licenses are current and reflect the correct number of nodes or seats. Report any licensing discrepancies to the Government Service Desk Manager or the Government IT Team Leader.

5.19 Initiate incident reports with applicable Government agencies or manufacturers on warranted items to replace or repair failed components.

5.20 Install and/or move network computer drops as required. This includes running cables; marking of cables/patch panels and RJ-45 faceplates; and testing installations.

5.21 Provide user training in the general usage and operation of LAN workstations as well as in the use of various software applications.

5.22 Perform minor construction type work like drilling holes in floor, assembling cabinets and bolting them to the floor and/or wall; disassembling and removing abandoned equipment racks and cables.

5.23 Maintain computer rooms, telecommunications closets, and network centers in a clean and orderly manner.

5.24 Respond to calls related to problems with network or telecommunications cabling.

6.0 Telecommunications Support. The contractor shall:

6.1 Provide support for the FHWA/WFLHD Nortel Meridian 1 Option 11c Public Branch Exchange system (PBX).

6.2 Inspect existing and/or newly installed telecommunications equipment and facilities to locate problems; verify work of vendors or maintenance personnel; or approve materials, procedures, and techniques used in the construction, assembly, and maintenance of sophisticated electronic telecommunication equipment and systems.

6.3 Collect data concerning the operating environment, capacity, and efficiency of installed equipment.

6.4 Monitor the performance of the operating telecommunication facilities to isolate, correct, and improve operational efficiency.

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6.5 Train other technical personnel in the use of diagnostic equipment, electronic test equipment, and the methods of repair, relocation, or modification of telecommunication network components.

6.6 Perform adds, moves, and changes as required.

6.7 Administer user accounts (both PBX and Voicemail)

6.8 Respond to service requests related to telephone and voicemail service.

6.9 Perform system maintenance such as system backups and restoration as required.

7.0 Web Development and Web Application Support. The contractor shall:

7.1 Provide web site design, development, implementation, and maintenance.

7.2 Provide analysis and definition of customer requirements.

7.3 Provide estimates on the time and resources required to develop cost proposals.

7.4 Operate and maintain systems in accordance with agency guidelines, using but not limited to the following software: Apache, and IIS web servers.

7.5 Design and develop custom graphics and images for customer sites using Dreamweaver, Adobe PhotoShop and other state-of-the-art applications in accordance with agency guidelines.

7.6 Develop all applications, databases, and functions required to deliver the proposed design. Development shall use server-side processing and database systems specified by the Government.

7.7 Have all work reviewed by contractor quality control representative for functionality and quality. At a minimum, the quality review will confirm that all functions are operational; all of the links work; there are no persistent cookies, the site is section 508 compliant; and meets the client requirements.

7.8 Submit all work to the Government Internet Services Manager or the Government IT Team Leader for approval prior to delivery to the client.

7.9 Maintain all software developed and hosted by WFLHD. Perform a quality review monthly to ensure no problems have developed and all of the links are functional.

7.10 Develop software documentation, user guides, and user training as specified by agency guidelines and as detailed in paragraph 14.0 below.

7.11 Maintain Web Servers and associated software to ensure that non-active sites or applications are archived and removed from the server.

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8.0 Computer Systems Application Development. The contractor shall:

8.1 Define inputs and, as appropriate, interactive displays.

8.2 Define standard outputs and, as appropriate, ad hoc inquiry requirements.

8.3 Identify all required data elements.

8.4 Define and document operating constraints.

8.5 Define and document external constraints.

8.6 Identify and document control requirements.

8.7 Evaluate file and/or access methods.

8.8 Develop data storage requirements.

8.9 Design logical data relationships.

8.10 Define operating procedures.

8.11 Define hardware/software environments.

8.12 Define subsystem specifications.

8.13 Define security and integrity measures.

8.14 Document the following: ADP functions and flows required to relate all inputs, outputs and data element groups outlined in customer requirements (this does not imply identification to the module level).

8.15 Provide a conceptual design summary.

8.16 Provide a description of the major components of the subsystem and their relationships to each other.

8.17 Have all work reviewed by the contractor quality control representative for functionality and quality.

8.18 Submit all work to the Government’s IT Team Leader for approval prior to delivery or implementation.

9.0 Oracle Database Management and Support.

9.1 The contractor shall manage all corporate Oracle hardware, software and applications/maintenance and reporting tool assets. The contractor shall manage and support current and future migration and upgrade efforts, develop, design, implement, test, and certify Oracle software applications and reporting requirements.

10.0 Program Analysis and Software Development Support. The contractor shall:

10.1 Provide legacy software systems and applications maintenance as required, (primarily finance, administration, and engineering estimates).

10.2 Serve as Remedy Administrator. Maintain and modify Remedy Helpdesk support software as need to insure the efficient operation of the Service Desk.

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11.0 Control of Work.

11.1 Contractor Group Manager. The Contractor Group Manager (GM) is the Contractor’s representative responsible for the day-to-day contractor management of the task order. The GM has full authority to commit the contractor on this task order. The name, address, and phone number of the assigned Group manager shall be included in the task proposal. The Group Manager shall be responsible for the administration and supervision of the contractor personnel. This shall be at no direct cost to the client agency.

11.2 Contractor Task Lead: The Contractor Task Lead is a designated Contractor employee who is the on-site point of contact for the COTR and GM. The Task Lead may act as the contractors Quality Control Representative. Upon the Governments acceptance of the contractors recommended Task Lead, the name, address, and phone number shall be provided to the COTR.

11.3 Monthly Status: The COTR and the Contractor Group Manager shall meet on a monthly basis to review performance and to accept or reject deliverables completed since the previous review. Reviews shall normally be held monthly at WFLHD, but may be conducted via video/conference call.

11.4 Governmental Supervision of Contractor Employees: The Government will designate a Contracting Officer’s Technical Representative responsible for administration of the Task Order. The Government will not supervise or otherwise direct contractor employees. The Government will inspect contractor performance in accordance with the Quality Assurance Surveillance Plan and any other clauses included in the contract and/or this Task Order.

11.5 Contracting Officer’s Technical Representative (COTR): The COTR will be designated in writing and has the authority to administer the task order as described in TAR Clause 1252.242-73 and TAM 1242.7004-1(a)(1 through 6) and the delegation letter. The COTR is WFLHD's primary contact with the Contractor. The COTR does not have the authority to change the terms and conditions of the contract.

11.6 Government Furnished Property and Services: Facilities, supplies, and services.

The Government shall provide, at no cost to the contractor, workspace, a telephone, (for official use only), data terminal/emulator as required, and access to computer hardware/peripherals and software resources necessary for the proper performance of this task.

11.7 Information: The Government shall provide applicable written procedures and any hardware and software documentation necessary for the proper performance of this task.

11.8 Travel: The Government anticipates travel to Idaho, Montana, Oregon, Washington, Wyoming, Lakewood Colorado, and the Washington DC Metropolitan area.

Further, it is estimated that travel will typically involve two contract employees per trip with an average of two trips per month in support of system maintenance, service requests or training. The Government estimates approximately $15,000.00 per year for travel.

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11.9 Training: The Government anticipates the need for training in support of required non-standard software/systems. This training is not intended for contractor personnel to maintain certifications as indicated in section 1.0. The Government estimates approximately $5,000.00 per year in training for multiple training requirements.

12.0 Quality Assurance and Quality Control

12.1 Quality Assurance Surveillance Plan (QASP): The Government’s written plan that identifies the performance standards the contractor must meet and the methods the Government will use to measure the performance of the contractor and the performance standards for the tasks stated in the Performance Work Statement. Technical Exhibit 1, the QASP, contains the following significant sections:

12.1.1 Procedures for Customer Complaints and Contract Discrepancy Reports (page TE- 2).

12.1.2 Performance Requirements Summary (page TE-3).

12.1.3 Customer Complaint driven standards table (page TE-5 & 6).

12.1.4 Metrics driven standards tables (page TE-7 through TE-11).

12.1.5 Sample Contract Discrepancy Report (page TE-13 & 14).

12.1.6 Sample Customer Complaint Record (page TE-15).

12.2 Quality Assurance Personnel (QAP): The Government individual(s) that will be performing performance inspections for the Government will be designated in writing.

These individuals will commonly utilize the processes and criteria indicated in the Quality Assurance Surveillance Plan for their inspections. NOTE: The contractor is SOLELY responsible for quality control and performance.

12.3 Contractor Quality Control Plan: Within 30 days of Task Order award, the Contractor shall develop a Quality Control Plan and submit it to the Contracting Officer for review and acceptance. Once accepted, the Government may update the Quality Assurance Surveillance Plan.

12.3.1 The Quality Control Plan shall ensure that the government receives the level of quality that is consistent with the requirements specified in this PWS and the final Quality Assurance Surveillance Plan (QASP). The plan may list and address Performance Objectives and Metrics in addition to those identified in the Governments

QASP.

12.3.2 The Contractor shall be responsible for overall responsiveness, cost control, adherence to schedules, responsible and cooperative behavior, technical quality of work, management of Contractor team’s efforts including level of commitment to customer satisfaction.

12.3.3 Modifications to the accepted Quality Control Plan must be requested in writing to the Contracting Officer. The Government may accept or reject modifications to an accepted plan.

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12.4 Contractor Quality Control Representative. The Contractor Quality Control Representative is the Contractor’s representative responsible for implementing the contractor’s Quality Control Plan and is the primary point of contact on quality issues.

The Task Lead may also act as the Contractor Quality Control Representative.

13.0 Current Systems and Equipment:

13.1 ADP/Networking Equipment. The following list identifies current equipment and systems to be supported under this task order. Equipment and systems may be added or removed as required by the Government.

Network Operating Systems (NOS) Supporting Applications Novell Netware 5, 6, and 6.5 Sure Track Windows NT 4.0 FoxPro Runtime Libraries Windows 2000 Server FLRNT Windows 2003 Symantec Ghost Solaris 2.6, 8, 9, and 10 Palm Desktop Lexis Nexis Microscope Network Equipment NS Elite Dell SAN Dynacom Elite Cisco 2500, 2600, 2821, 3845, 871, 1721 and 3700 routers

Remedy

Cisco Catalyst 4507R Switch Snag-it Cisco Aironet Wireless Access Points Delphi IBM FastT500 Storage Area Network Macromedia IBM FastT700 Storage Area Network QuickTime Player Baystack 450 RealOne Player Centillion ATM Network Switches Adobe Forms Trimble Acutime 2000 APC Uninterruptible Power Supplies CAD Applications IBM Xseries Servers Bentley Microstation 2004 Sun Netra Bentley Geopak Civil Suite

Sun AC200 Bentley Interplot SunFire 280R Bentley Projectwise

SunFire V240 UltraEdit-32 Storage Tek L40 Tape Library Signcad Cisco 3030 VPN Concentrator Autoturn Fluke Network Analyzer Sitemenu Nortel 8000 Remote Access Concentrator

Axiom Office Importer

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Operating Systems (OS) Field Applications Windows 2000 Catalog Windows XP Professional Earth QL-Pay Standard Applications Adobe PhotoShop Elements Microsoft Office 2003 Suite Progress Estimate -Microsoft Word Random -Microsoft Excel T&A -Microsoft Access Translate -Microsoft PowerPoint Xview Microsoft Project Account Table Microsoft Outlook/Exchange Engineer’s Estimate Diskeeper EQ Budget Corel Suite 11 Coma Mozilla Mileage program Easy CD Creator PeBudget Direct CD Purchase Order Program WinZip 9 Promisys Adobe Acrobat Dafis eTrust AntiVirus Facts and Figures Internet Explorer Jinitiator (Web Browser plug-in) Network Tools/Applications Adobe eForms Oracle 8.17, 9.2 and 10.0g Apache 2 Plus Telecommunications Equipment Zenworks 6 and 7 Suite Meridian 1 Option 11 Telecom System

Legato (Networker) Backup

Novell Border Manager Novell NSure Identity Manager 2.0 HP Openview Etrust Antivirus WSUS – Windows Update Services BPS Project MS SQL Server Steel Belted Radius Oracle Collaboration Suite BMC Remedy Discover

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14.0 Deliverables

14.1 Service Desk Support: The contractor shall provide the following products for the services indicated in sections 2.0 Network/LAN Support, 3.0 CAD Systems Software Support, 4.0 IT Material Control and Peripheral Support, 5.0 Service Desk Support, and

6.0 Telecommunications Support:

14.1.1.1 Service Call Logs.

14.1.1.2 Hardware Inventory and Status Reports.

14.1.1.3 Software Inventory and Status Reports.

14.1.1.4 Supplies Inventory.

14.1.2 Programming support: For the services indicated in sections 7.0 Web Development and Web Application Support, 8.0 Computer Systems Applications Development, 9.0 Oracle Database Management and Support and 10.0 Program Analysis and Software Development Support the contractor shall:

14.1.2.1 Provide all program (project) related documentation to the Government IT Team Leader, or the COTR on CD-ROM or DVD media. Program documentation shall include but is not limited to the following items:

14.1.2.1.1 Project Requirements.

14.1.2.1.2 Project Schedule (including timeline with milestones).

14.1.2.1.3 Sample Code.

14.1.2.1.4 Test procedures and test results.

14.1.2.1.5 Statement of maintenance requirements.

14.1.2.1.6 System documentation.

14.1.2.1.7 User documentation.

14.1.2.1.8 Source code.

14.1.2.1.9 Completed application (compiled) code.

15.0 Key Personnel/Subcontractor(s)

15.1 Within 10 workdays of task order award the contractor shall provide the COTR with a resume for personnel proposed to fill the following Key Positions:

Key Positions Task Lead/Lead Technician (PC Software Specialist III) Oracle Database Management and Support (Senior Computer Systems Analyst) Computer Systems Application Development (Client Server Analyst II)

15.2 The Contractor shall obtain the Contracting Officer's written consent before making any substitution for the Key Positions identified below. If the Contractor proposes an addition or substitution, a “resume” listing the individual’s qualifications, training and experience will be submitted to the Contracting Officer for evaluation and approval.

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16.0 Rights in Data, Information Security, and Clearances

16.1 Rights in Data and Computer Software:

16.1.1 This contract may require data, including computer software, to be produced, furnished, acquired, or specifically used in meeting contract performance requirements.

The Government will have proprietary and unlimited rights to any documentation, software, work products, and knowledge management or other tools produced under the contract.

16.1.2 The parties will negotiate prior to award of each task order requiring software development, the Government’s acquisition of rights to limited-rights data and restricted computer software beyond those rights specified in applicable regulations. The Government intends to acquire the following rights to limited-rights data and restricted computer software, among others, to the extent those rights are not granted to the Government by regulation:

16.1.3 Use by Federal employees for Government purposes, including but not limited to access from remote terminals;

16.1.4 Use by support service contractors;

16.1.5 Use by nongovernmental and government evaluators and auditors;

16.1.6 Use (except manufacture) by other contractors participating in Federal Highway Administration programs which interact with this effort for information and use in connection with work performed under each contract;

16.1.7 Use by other contractors in the performance of a concurrent, subsequent or follow-on contract of similar, partial, or greater scope.

16.1.8 As an aid in determining the Government’s need for limited rights data and/or restricted computer software, the Rights in Data – General Clause FAR 52.227-14 applies. The Additional Data Requirements Clause FAR 52.227-16, the Privacy Act Clause FAR 52.224-2, and the Privacy Act Notification Clause FAR 52.224-1, also apply.

16.1.9 Notwithstanding any other clause or term of this contract (including any rights in data clause), it is understood and mutually agreed that the Government has exclusive ownership of all information stored in, retrieved, modified, and/or archived in Government systems including knowledge management data. The contractor shall have no rights in such information and no rights to such information shall vest on the contractor by virtue of its performance of this contract. No other party has the right to copy, delete, archive or transfer such information without the prior express written consent of the Government.

16.2 Clearances:

16.2.1 All personnel with access to DOT computer systems shall pass a background security check. Each contractor employee shall furnish a completed SF 85P, Questionnaire for Public Trust Positions, and a completed fingerprint chart. These documents shall be submitted in a sealed envelope directly to the Contracting Officer and should not be reviewed by the Contractor. The Government/DOT will perform the

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2008 WFLHD IT Support background security check. Upon submission of all necessary forms a DOT Contractor Identification Badge will be issued to the contract employee. The DOT identification badge shall remain in the possession of the individual it is assigned to and shall not be “loaned” to any other person. Any contractor personnel abusing the use of the identification badge may be removed from the task. The DOT identification badge shall be returned to the COTR upon the individual’s release from the task or task completion, whichever occurs first. The Contractor shall be notified via the COTR when an employee is determined unsuitable and shall be required to remove the employee from all duties under this task order.

16.2.2 Access to the Western Federal Lands Highway Division facility is strictly controlled requiring non-federal personnel entering to wear either visitor badges or contractor provided employee identification badges. Electronic entry devices are available for contractor employees whose workstation is located within the WFLHD facility. Requests for contractor personnel to be issued the electronic device must be requested by letter to the COTR. The letter must include the individual’s name, their position, and the reason a pass is required. Contractor personnel receiving electronic entry devices shall only utilize those devices in support of duties to meet the requirement of this task. These electronic entry devices shall remain in the possession of the individual it is assigned to and shall not be “loaned” to any other person. Any contractor personnel abusing the use of these devices may be removed from the task. The electronic entry device shall be returned to the COTR upon the individual’s release from the task or task completion, whichever occurs first.

16.3 Identification:

16.3.1 The Contractor shall furnish its employees a durable photo identification (ID) badge that clearly states that the individual works for the Contractor. Each badge shall, at a minimum, include: Company name (prominently displayed), employee name and photo.

16.4 Privacy Act:

16.4.1 Work on this Task Order requires that personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

16.4.2 Contractor personnel shall receive, as a minimum, initial training on protection of information and the implications of the Economic Espionage Act of 1996 (Sections 1831 thru 1839) and the Privacy Act. Documentation of the training shall reflect the date of the training and the names of the individual(s) in attendance and forwarded to the Contracting Officer. The Economic Espionage Act can be found at http://www4.law.cornell.edu/uscode/18/1831.html.

16.5 Access to Sensitive Information:

16.5.1 Work under this contract may involve access to sensitive information* which shall not be disclosed by the contractor unless authorized by the contracting officer. To protect sensitive information, the contractor shall provide training to any contractor employee authorized access to sensitive information and, upon request of the Government, provide information as to an individual’s suitability to have such

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2008 WFLHD IT Support authorization. Contractor employees found by the Government to be unsuitable or whose employment is deemed contrary to the public interest or inconsistent with the best interest of national security, may be prevented from performing work under the particular contract when requested by the contracting officer.

16.5.2 The contractor shall ensure that contractor employees are: (1) citizens of the United States of America or an alien who has been lawfully admitted for permanent residence or employment (indicated by immigration status) as evidenced by Immigration and Naturalization Service documentation; and (2) have background investigations in accordance with DOT Order 1632.2B, Personnel Security Management.

16.5.3 The contractor shall include the above requirement in any subcontract awarded involving access to Government facilities, sensitive information, and/or resources.

*Sensitive Information is proprietary data or other information that, if subject to unauthorized access, modification, loss or misuse could adversely affect national interest, conduct of Federal programs, or privacy of individuals specified in the Privacy Act, but has not been specifically authorized to be kept secret in the interest of national defense or foreign policy under an Executive Order or Act of Congress.

16.6 IT Security:

16.6.1 The contractor shall be responsible for IT* security for all systems operated by or connected to a DOT network, regardless of location. This includes any IT resources or services in which the contractor has physical or electronic access to DOT’s sensitive information that directly supports the mission of DOT (e.g., hosting DOT e-Government sites or other IT operations). If necessary, the Government shall have access to contractor and any subcontractor facilities, systems/networks operated on behalf of DOT, documentation, databases and personnel to carryout a program of IT inspection (to include vulnerability scanning), investigation and audit to safeguard against threats and hazards to DOT data or IT systems.

16.6.2 The contractor shall follow and implement the approved Security Plan as indicated in contract clause 1252.239-70 and provision 1252.239-71.

16.6.3 The contractor shall screen their personnel requiring privileged access or limited privileged access to systems operated by the contractor for DOT or interconnected to a DOT network in accordance with DOT Order 1630.2b, Personnel Security Management and ensure contractor employees are trained annually in accordance with OMB Circular A-130, GISRA, and NIST requirements with a specific emphasis on rules of behavior.

16.6.4 The contractor shall include the above requirements in any subcontract awarded for IT services.

*IT means any equipment or interconnected system or subsystem of equipment used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information and as further defined in OMB Circular A-130 and the Federal Acquisition Regulation Part 2.

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17.0 Administrative Considerations

17.1 Contractor Performance System: The contractor is required to register with the National Institute of Health for access to the Contractor Performance System. This system correlates, in part, with ratings assigned utilizing the CPAR’s form. The system allows the contractor to view the electronic rating and provide electronic responses and comments. Information on the program can be obtained from their website at http://cps.od.nih.gov/. The registration process can be started by accessing the website at http://oamp.od.nih.gov/OD/CPS/cps_contractor.htm.

(http://oamp.od.nih.gov/OD/CPS/cps_contractor.htm). Notify the Contracting Officer upon completion of the registration process. You can log into the system at https://cpscontractor.nih.gov.

17.2 Restricted Activities and Standards of Conduct: The Contractor and its employees shall conduct only business covered by this order during periods paid for by the Government and shall not conduct any other business on Government premises. In performance of work under this contract, personnel assigned by the Contractor shall conduct themselves in a professional manner. It is understood that any personnel assigned by the contractor to the performance of the work hereunder, if in conflict with the best interests of the Government, shall be immediately removed from the assigned position.

17.3 Invoices: All Federal Highway Administration invoices are processed by the FAA in Oklahoma City. Invoices are to be delivered to Oklahoma City on a monthly basis for the previous months service in one of three methods:

1. Regular Mail:

Western Federal Lands A/P Branch, AMZ -150, PO Box 25710, Oklahoma City, OK 73125

2. Commercial Courier (i.e. FedEx, UPS etc.):

Western Federal Lands A/P Branch, AMZ -150, ATTN: Wm. Scott Parker, Phone: (405) 954-5100 6500 S. MacArthur Blvd Oklahoma City, OK 73169

3. E-mail:

WFLInvoices@faa.gov

NOTE: In order to use this method, invoice must be in .pdf format.

If choosing e-mail, please be sure the Contract Number, Task Order Number, and Invoice Number are both in the subject line. Orders other than Net 30, should also add the following to the subject line: Prompt Net ## (use the number shown in Block 12 of the order).

17.3.1 Invoices must include the contract number, the task order number, the invoice period, and clearly indicate the item number from the schedule.

17.3.2 Invoices that include billings for travel expenses shall include the individual name and a detail of all expenses being billed.

17.3.3 Invoices shall be on official company letterhead and only original documents can be accepted.

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17.4 Office Closures/Unforeseen Shutdown: Administrative leave with pay will be granted for days when WFLHD personnel are granted special administrative leave such as snow days, extra holidays granted by Presidential Order, or other short time work stoppages. Long-term work stoppages resulting from catastrophic happenings, which preclude normal operations, will be separately negotiated as to cost and payment as the situation dictates. Administrative leave will not be granted for long term (greater than two (2) days) work stoppages.

17.5 Legal Holidays: The Federal Government observes the following holidays:

New Year's Day Martin Luther King's Birthday President's Day Memorial Day Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas Day

17.6 Prohibited Political Activity: Contractor personnel shall not engage in any political activity while at the WFLHD facility or while working under this contract. Such activity includes the wearing of campaign paraphernalia, discussing partisan political issues, campaigning, or soliciting funds or votes.

17.7 Government Proprietary Rights: All work produced in connection with this order shall become the property of the Government in accordance with the Federal Acquisition Regulation and no information or documents shall be transmitted or transported outside the physical limits of any Government site without approval of the COTR or Alternate

COTR.

TE-1

TECHNICAL EXHIBIT 1

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

WESTERN FEDERAL LANDS HIGHWAY

DIVISION

INFORMATION TECHNOLOGY SUPPORT

SERVICES

Date

IN ACCORDANCE WITH THE PERFORMANCE WORK STATEMENT SECTION 12.0

TE-2

DEFINITIONS

Contract Discrepancy Report (CDR) – Government document used to coordinate contract discrepancies and corrective actions through the Contracting Officer.

Contracting Officer (CO) – The only individual…