IT_A001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

N/A

PAGE

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE NO. 5. PROJECT NO. (If applicable)

A001 1/30/2008 N/A IT Support

6. ISSUED BY CODE N/A 7. ADMINISTERED BY (If other than Item 6) CODE N/A

Department of Transportation Federal Highway Administration 610 East Fifth Street Vancouver WA 98661-3801

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and Zip Code) 9A. AMENDMENT OF SOLICITATION NO.

X

DTFH70-07-R-00023

9B. DATED (SEE ITEM 11)

01/15/2008

10A. MODIFICATION OF CONTRACT/ORDER NO.

N/A

10B. DATED (SEE ITEM 13)

CODE: N/A FACILITY CODE: N/A N/A

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

| X | The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers (__ ) is extended, ( X ) is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

N/A

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A THIS CHANGE ORDER IS ISSUED PURSUANT TO (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN

ITEM 10A.

N/A

B THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (Such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

N/A

C THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

N/A

D OTHER (Specify type of modification and authority) N/A

E. IMPORTANT: Contractor n/a is not, n/a is required to sign this document and return n/a copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

See Page 2

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15a. NAME AND TITLE OF SIGNER (Type or print) 15a. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

N/A

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

BY_________________________________________ BY N/A___________________________ N/A (Signature of person authorized to sign) (Signature of Contracting Officer)

NSN 7540-01-152-8070

PREVIOUS EDITION NOT USABLE

30-105 STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

Amendment No. A001, 01-30-08 IT Support Solicitation No. DTFH70-07-R-00023 Page 2

The purpose of this amendment is to clarify the anticipated level of effort for the WFLHD initial task order and incorporate the evaluation of subcontractors, teaming agreements, and Joint Ventures. The initial task order statement of work is changed to indicate the distribution of the labor categories to specified tasks.

IDIQ Package Changes:

SF 1449: Block 10 adds NAICS 541513 and Size Standard $23 million. Revised page is attached, changes are indicated by a vertical line ( | ) in the right margin.

Section B: Pages Base-4, OPT-1-4, OPT-2-4, and OPT-3-4. Add line items 73 IT Material Control and Peripheral Specialist and 74 IT Material Control and Peripheral Specialist OT to each period.

Change the item number for “Fee on Other Direct Costs” to a unique number that allows the flexibility to add schedule items in the future. Revised pages are attached, changes are indicated by a vertical line ( | ) in the right margin.

Section F: Page F-7, paragraph F-2(B) and change the number in Volume 1 to Roman numeral I. Page F-8, paragraph C, adds information required for Teaming, Subcontractors, and Joint Ventures.

Revised pages are attached, changes are indicated by a vertical line ( | ) in the right margin.

Evaluation Schedule: Adds IT Material Control and Peripheral Specialist to each schedule. Revised pages are attached, changes are indicated by a vertical line ( | ) in the right margin.

Draft WFL Task Order Changes:

Schedule: Page B-1, Line Item 0007 and 0008, PC Software Specialist I changes the anticipated number of people from 2 to 1. Revised page is attached, changes are indicated by a vertical line ( | ) in the right margin.

PWS: Pages C-3 through C-10. Adds the corresponding Labor Category from the schedule to the specified tasks. Revised pages are attached, changes are indicated by a vertical line ( | ) in the right margin.

Comments & Responses: Questions and Comments from potential offerors and the Government Responses may be viewed online. This information is updated daily and offerors are asked to review this page prior to submitting a comment or question to eliminate the potential of duplication. For your convenience, a link to submit questions/comments via e-mail has been provided on this page:

http://www.wfl.fhwa.dot.gov/edi/service_contracts.htm.

To view the current questions and answers please go to:

http://www.wfl.fhwa.dot.gov/edi/qa/view.htm?pid=22847.

(6) Enclosures:

SF 1449 – 1 page IDIQ Section B – 4 pages IDIQ Section F – 2 pages IDIQ Evaluation Schedule – 4 pages Draft WFL Task Order Schedule – 1 page Draft WFL Task Order PWS – 8 pages

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE 17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

RFQ IFB RFP

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF.

DATED . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 3/2005)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITON IS

UNRESTRICTED OR

NAICS:

SIZE STANDARD:

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

OFFER

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS

EMERGING SMALL

BUSINESS

8(A)

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

541513

$23 million

Revised by A001

DTFH70-07-R-00023 1/15/2008

Marlene Marcellay 360-619-7565 2/14/2008 2p.m.

FEDERAL HIGHWAY ADMINISTRATION

610 EAST FIFTH STREET

VANCOUVER, WA 98661-3801

✔ 100

DEFINED ON A TASK ORDER BASIS DEFINED ON A TASK ORDER BASIS

DEFINED ON A TASK ORDER BASIS

SEE ATTACHED SCHEDULE

INDICATED ON EACH TASK ORDER SEE TASK ORDER

BASE - 4

4.0

WFLHD CFLHD EFLHD

LINE

ITEM DESCRIPTION UNIT

UNIT

PRICE

UNIT

PRICE

UNIT

PRICE

(Optional Locations) LABOR HOUR RATES (Statement of Work Para 8.0)

BASIC PERIOD

PRICE SCHEDULE

April 1 2008 through March 31 2010

0065 Communications Technician I HR

0066 Communications Technician I OT HR

0067 Cable Installer III HR

0068 Cable Installer III OT HR

0069 Cable Installer II HR

0070 Cable Installer II OT HR

0071 Cable Installer I HR

0072 Cable Installer I OT HR

0073 IT Material Control and Peripheral Specialist HR

0074 IT Material Control and Peripheral Specialist OT HR

OTHER DIRECT COSTS (Statement of Work Para 4.6)

01ODC1 Fee on Other Direct Costs

Revised by A001

OPT - 1 - 4

5.0

WFLHD CFLHD EFLHD

LINE

ITEM DESCRIPTION UNIT

UNIT

PRICE

UNIT

PRICE

UNIT

PRICE

(Optional Locations)

OPTION PERIOD 1

PRICE SCHEDULE

April 1 2010 through March 31 2012

LABOR HOUR RATES (Statement of Work Para 8.0)

1067 Cable Installer III HR

1068 Cable Installer III OT HR

1069 Cable Installer II HR

1070 Cable Installer II OT HR

1071 Cable Installer I HR

1072 Cable Installer I OT HR

1073 IT Material Control and Peripheral Specialist HR

1074 IT Material Control and Peripheral Specialist OT HR

OTHER DIRECT COSTS (Statement of Work Para 4.6)

02ODC1 Fee on Other Direct Costs

OPT - 2 -4

6.0

WFLHD CFLHD EFLHD

LINE

ITEM DESCRIPTION UNIT

UNIT

PRICE

UNIT

PRICE

UNIT

PRICE

(Optional Locations) April 1 2012 through March 31 2014

OPTION PERIOD 2

PRICE SCHEDULE

LABOR HOUR RATES (Statement of Work Para 8.0)

2065 Communications Technician I HR

2066 Communications Technician I OT HR

2067 Cable Installer III HR

2068 Cable Installer III OT HR

2069 Cable Installer II HR

2070 Cable Installer II OT HR

2071 Cable Installer I HR

2072 Cable Installer I OT HR

2073 IT Material Control and Peripheral Specialist HR

2074 IT Material Control and Peripheral Specialist OT HR

OTHER DIRECT COSTS (Statement of Work Para 4.6)

03ODC1 Fee on Other Direct Costs

OPT - 3 - 4

7.0

WFLHD CFLHD EFLHD

LINE

ITEM DESCRIPTION UNIT

UNIT

PRICE

UNIT

PRICE

UNIT

PRICE

(Optional Locations) April 1 2014 through March 31 2016

OPTION PERIOD 3

PRICE SCHEDULE

LABOR HOUR RATES (Statement of Work Para 8.0)

3065 Communications Technician I HR

3066 Communications Technician I OT HR

3067 Cable Installer III HR

3068 Cable Installer III OT HR

3069 Cable Installer II HR

3070 Cable Installer II OT HR

3071 Cable Installer I HR

3072 Cable Installer I OT HR

3073 IT Material Control and Peripheral Specialist HR

3074 IT Material Control and Peripheral Specialist OT HR

OTHER DIRECT COSTS (Statement of Work Para 4.6)

04ODC1 Fee on Other Direct Costs

F-7

IDIQ Instructions to Offerors 2008 IT Support

F-2 Proposal Submission Instructions

A. Offer Submission Due Dates All proposals submitted in response to this solicitation shall be submitted to the office specified in this solicitation at or before the exact time specified in this solicitation.

B. Offer Submission General

All proposals submitted shall include a “hard copy/ paper” cover letter that is signed and dated by the offeror, and which identifies the proposal, the offeror, and the relevant solicitation number. The offeror is cautioned to review all sections carefully and complete the necessary fill-ins and certifications. Submittal envelopes/packages shall be clearly marked with the solicitation number.

Volume I- Technical Proposal: Submit the Following:

Original and 1 Copy:

• SF 1449 (pages A-1 and A-2)

• Authority to Sign

• Representations and Certifications (pages E-1 through E-13 or ORCA)

• Information required by TAR provision 1252.239-71, Information

Technology Security Plan and Accreditation in Section E (page E-13) Original and 3 Copies:

• Technical Information Form 1 (pages G-11 through G-14)

• Technical Qualifications (pages G-8 and G-9)

Information submitted that was not requested, as part of this solicitation will not be evaluated.

NOTE: Offerors are cautioned to submit sufficient information to enable the evaluator(s) to fully ascertain the Offeror’s capability to perform the requirements of the solicitation. The offerors are responsible for ensuring Contractor Performance Evaluation Surveys are submitted directly from the owner/agency to the Government. The Government requires that offerors provide only the specific information requested in the solicitation. Any information submitted that exceeds the information requested will not be evaluated.

Volume II - Price Proposal:

Original and 1 Copy:

• Bid schedule

Base Period pages Base-1 through Base-4 Option Period 1 pages OPT-1-1 through OPT-1-4 Option Period 2 pages OPT-2-1 through OPT-2-4 Option Period 3 pages OPT-3-1 through OPT-3-4

Offerors shall submit one original and one (1) copy of the price proposal that are identical in content.

Each volume shall be labeled with the volume number/ volume title/ copy number (ex., Volume I- Technical Proposal/ Copy 1), the offeror’s corporate name, and the solicitation number.

F-8

IDIQ Instructions to Offerors 2008 IT Support

C. Volume I – Technical Proposal

Teaming/Subcontractors: Offeror’s with teaming arrangements must submit a copy of the teaming arrangement that indicates both firms intention to be bound by the arrangement. Offeror’s submitting as a Joint Venture (JV) shall provide a copy of the executed agreement. The Government may verify the JV with the cognizant SBA office.

Failure to provide copies of the JV or teaming agreements will result in the Offeror being determined unacceptable. Documentation must indicate the SDVO Small Business Concern spends at least 50% of the cost of the contract performance incurred for personnel on the concern's employees or on the employees of other SDVO SBCs {13CFR125.6(b) and FAR Clause 52.219-14}.

1) Factor 1 – Experience

The Offeror’s corporate experience documentation (LPTA Factor 1 Form) and Contractor Performance Evaluation Surveys as required by the evaluation criteria in Section G.

2) Factor 2 – Technical Qualifications

Each offeror shall provide a narrative description of their technical qualifications that demonstrates that the offeror understands the technical requirements of the solicitation. The offeror’s technical qualifications narrative must be sufficiently specific, detailed and complete to clearly and fully demonstrate the techniques and procedures the offeror will employ to meet all of the technical qualification requirements listed in the evaluation criteria.

The technical qualifications document shall be limited to 10 pages. These limits are based upon single side page printing, Times New Roman with a font size of 12 point, use of single spacing, and a one-inch page margin on all sides of an 8.5” x 11” sheet.

The Government requires that offerors provide only the specific information requested in the solicitation. Any information submitted that exceeds the first 10 pages of the technical qualifications document will not be evaluated.

(End of provision)

ES BP - 3

4.0

LINE

ITEM DESCRIPTION UNIT

EVAL

QUANTITY

UNIT

PRICE EVAL TOTAL

FOR EVALUATION PURPOSES ONLY

April 1 2008 through March 31 2010

EVALUATION SCHEDULE BASE PERIOD

LABOR HOUR RATES (Statement of Work Para 8.0) WFLHD

0069 Cable Installer II HR 120 $ -

0070 Cable Installer II OT HR 20 $ -

0071 Cable Installer I HR 120 $ -

0072 Cable Installer I OT HR 20 $ -

0073 IT Material Control and Peripheral Specialist HR 120 $ -

0074 IT Material Control and Peripheral Specialist HR 20 $ -

01ODC1 Fee on Other Direct Costs 25,000.00$ -$

Revised by A001

BASE PERIOD EVALUATION SCHEDULE TOTAL:

(Sum of all line items)

OTHER DIRECT COSTS (Statement of Work Para 4.6)

ES OP - 1 - 3

5.0

LINE

ITEM DESCRIPTION UNIT

EVAL

QUANTITY

UNIT

PRICE EVAL TOTAL

FOR EVALUATION PURPOSES ONLY

April 1 2010 through March 31 2012

EVALUATION SCHEDULE OPTION PERIOD 1

WFLHDLABOR HOUR RATES (Statement of Work Para 8.0)

1069 Cable Installer II HR 120 $ -

1070 Cable Installer II OT HR 20 $ -

1071 Cable Installer I HR 120 $ -

1072 Cable Installer I OT HR 20 $ -

1073 IT Material Control and Peripheral Specialist HR 120 $ -

1074 IT Material Control and Peripheral Specialist HR 20 $ -

02ODC1 Fee on Other Direct Costs 25,000.00$ -$

Revised by A001

1st OPTION PERIOD EVALUATION SCHEDULE TOTAL:

ES OPT - 2 -3

6.0

LINE

ITEM DESCRIPTION UNIT

EVAL

QUANTITY

UNIT

PRICE EVAL TOTAL

FOR EVALUATION PURPOSES ONLY

April 1 2012 through March 31 2014

EVALUATION SCHEDULE OPTION PERIOD 2

WFLHDLABOR HOUR RATES (Statement of Work Para 8.0)

2069 Cable Installer II HR 120 $ -

2070 Cable Installer II OT HR 20 $ -

2071 Cable Installer I HR 120 $ -

2072 Cable Installer I OT HR 20 $ -

2073 IT Material Control and Peripheral Specialist HR 120 $ -

2074 IT Material Control and Peripheral Specialist HR 20 $ -

03ODC1 Fee on Other Direct Costs 25,000.00$ -$

Revised by A001

2nd OPTION PERIOD EVALUATION SCHEDULE TOTAL:

ES OPT - 3 - 3

7.0

LINE

ITEM DESCRIPTION UNIT

EVAL

QUANTITY

UNIT

PRICE EVAL TOTAL

LABOR HOUR RATES (Statement of Work Para 8.0)

EVALUATION SCHEDULE OPTION PERIOD 3

FOR EVALUATION PURPOSES ONLY

April 1 2014 through March 31 2016

WFLHD

3069 Cable Installer II HR 120 $ -

3070 Cable Installer II OT HR 20 $ -

3071 Cable Installer I HR 120 $ -

3072 Cable Installer I OT HR 20 $ -

3073 IT Material Control and Peripheral Specialist HR 120 $ -

3074 IT Material Control and Peripheral Specialist HR 20 $ -

04ODC1 Fee on Other Direct Costs 25,000.00$ -$

Revised by A001

3rd OPTION PERIOD EVALUATION SCHEDULE TOTAL:

B-1

Contract No: DTFH70-0X-D-0000X Task Order: DRAFT Mod 00

Task Descrip:Network operations and maintenance support Federal Highway Administration/Western Federal Lands Division Vancouver, WA

TO CO:

TO COTR: ALT TO COTR:

April xx, 2008 thru August xx, 2008 (funded) (subject to availability of funds)

Line Labor Category On/Off Unit No. of Estimated Item Site Price People Base * Extended Cost 0001 Technical Subj. Matter Spec. III On 1 957 957 0002 Technical Subj. Matter Spec. III -OT On 1 10 10 0003 PC Software Specialist III On 1 919 919 0004 PC Software Specialist III - OT On 1 10 10 0005 PC Software Specialist II On 2 954 1908 0006 PC Software Specialist II - OT On 2 10 20 0007 PC Software Specialist I On 1 606 606 0008 PC Software Specialist I - OT On 1 10 10 0009 Client Server Analyst II On 2 966 1932 0010 Client Server Analyst II - OT On 2 0 0 0011 Webmaster II On 1 920 920 0012 Webmaster II - OT On 1 0 0 0013 Senior Network Engineer On 2 939 1878 0014 Senior Network Engineer - OT On 2 10 20 0015 Sr. Computer Systems Analyst On 1 944 944 0016 Sr. Computer Systems Analyst - OT On 1 0 0 0017 IT Material Control & Peripheral Spec. On 1 975 975 0018 IT Material Control & Peripheral Spec. O On 1 10 10

Estimated Total: -$

Line Description Unit of EST Unit Item Issue QTY Price 0040 Travel JB 1 5,000.00$ 5,000.00$ 0041 Training JB 1 2,000.00$ 2,000.00$ 0042 Pager Day 365 -$ -$

Estimated Total: 7,000.00$

0043 Contractor Markup 0% -$

Task Order Not to Exceed Total: 7,000.00$

Funding Information

$0.00

Revised by A001

September xx, 2008 thru March xx, 2009 Period of Performance:

DRAFT WFL Task Order Schedule

NTE Hours

AMNT SUM

C-3

DRAFT Performance Work Statement 2008 WFLHD IT Support

Performance Work Statement for

Western Federal Lands Highway Division Information Technology Support Services

1.0 Description of Services.

1.1 Western Federal Lands Division (WFLHD) provides transportation engineering services and construction management on national forests, national parks, Indian reservations, and other public lands by preparing plans, awarding contracts, managing construction projects, and conducting bridge inspections and surveys. WFLHD Information Technology section provides remote network operations and maintenance support, computer automation, and technology support, and communications support to approximately 270 users who deliver these services throughout the states of Alaska, Washington, Oregon, Idaho, Montana, and Wyoming.

1.2 WFLHD network servers and desktop software configuration is detailed in section 13.0.

1.3 The contractor shall provide personnel with expertise in the areas identified in section 13.0.

1.4 The contractor shall provide personnel for Service Desk, Network Support, and Computer repair and support duties with one or more of the following certifications unless waived by the Contracting Officers Technical Representative (COTR):

• MCSE

• MSCP

• A+ Certification

• Cisco CCENT/CCNA

• ITIL Foundation Certification

1.5 Personnel assigned must keep current on the common industry technologies associated with this task order, including state-of-the-art work and commercial systems in the technological areas.

1.6 Personnel must possess and maintain a valid state drivers’ license and may be required to operate a Government furnished vehicle in conjunction with local or other travel to support the requirements of this task order.

2.0 Network/LAN Support. (Senior Network Engineer) The contractor shall:

2.1 Provide planning, engineering, and technical assistance to FHWA/WFLHD in the installation and upgrading of new and existing cabling, cable plant devices, file servers, communications servers, network switches, routers, KVM switches and software. As upgrades to FHWA baseline systems and software become available, the contractor shall provide the necessary expertise required to upgrade the network. This shall include the research and testing of software and hardware upgrades; writing technical instructions;

developing detailed project plans including risk assessments, project milestones, and timelines. Provide training for LAN Administrators and other designated personnel.

C-4

2008 WFLHD IT Support

2.2 Provide computer, engineering, and other technical support (along with support for on-line systems) to ensure continuous operation of FHWA/WFLHD’s LANs/WANs.

This shall include working with personnel to conduct periodic reviews of LAN performance, configuration, and systems maintenance procedures at each location and, when requested, to evaluate LAN expansions options.

2.3 Maintain computer rooms, telecommunications closets, and network centers in a clean and orderly manner.

2.4 Respond to service requests related to problems with cabling, file servers, communication servers, print servers, and other LAN devices.

2.5 Support the current and future office automation platform and electronic mail systems.

2.6 Analyze processing malfunctions in cooperation with Government personnel to determine causes and take appropriate corrective action. Notify the Government Network Manager, IT Team Leader or Contracting Officer’s Technical Representative (COTR) immediately if unable to solve a problem.

2.7 Perform standard operator preventative maintenance on all hardware as defined by the equipment vendor and/or WFLHD established procedures.

2.8 Monitor usage of equipment (i.e., ports, disks, CPU, workstations, and printers) using system tools and provide statistical utilization reports upon request.

2.9 Perform system maintenance (backup, restore, optimize, etc.) in accordance with established WFLHD procedures.

2.10 Ensure that all communication lines are operational; respond to all network and systems problems; and place service calls as necessary.

2.11 Be responsible for the creation, setup, and management of network user accounts;

including meeting WFLHD security plan requirements.

2.12 Work in conjunction with the Network Manager, IT Team Leader or COTR, to develop LAN performance plans, strategies, policies, and standard operating procedures for WFLHD.

2.13 Perform emergency maintenance and other maintenance/upgrades on LAN hardware/software as necessary. This may require working outside normal duty hours.

Prior to performing any after hour maintenance, approval must be obtained from Government personnel.

2.14 Set up and/or relocate hardware (i.e., network workstations, printers, servers, switches, routers) as required. This shall require lifting up to 40 pounds from floor to desktop height.

2.15 Initiate trouble call reports with applicable Government agencies or manufacturers on warranted items to replace or repair failed components.

2.16 Perform system backups and restores utilizing the appropriate backup software and archival maintenance as required, and on an emergency basis.

C-5

2008 WFLHD IT Support

2.17 Set up local networks in remote field offices that have DSL or other high-speed data access. This may entail performing site assessments, network design/layout, setting up switches, routers and other network equipment.

2.18 Perform installations of cables, and minor construction type work such as drilling holes in floor, assembling cabinets and bolting them to the floor and/or wall;

disassembling severs, and other rack mounted equipment to gain access for repairs;

running fiber and copper wire in ceilings; mounting and connecting wall jacks;

terminating fiber and copper connectors; and disassembling and removing equipment racks and cables.

3.0 CAD Systems Software Support. (Tech Subject Matter Spclst III) The contractor shall:

3.1 Provide software development and applications support for CAD systems users within the organization.

3.2 Develop and implement procedures and applications for use within WFLHD CAD environment including installation and troubleshooting of network and stand-alone systems. This shall include the research and testing of software and hardware upgrades;

writing technical instructions; developing detailed project plans including risk assessments, project milestones, and timelines.

3.3 Provide and maintain technical documentation for custom software installation.

3.4 Create and customize CAD pen tables for a wide variety of printers/plotters.

3.5 Create and maintain custom workspaces for the CAD environment.

3.6 Provide training for CAD users as required.

3.7 Perform required duties to ensure daily/weekly/monthly backup of electronic design data.

3.8 Research and test new technologies, applications and improvements relative to the CAD environment.

3.9 Respond to service requests involving all computer hardware and software. This may require going to users’ work area to resolve or troubleshoot a problem.

3.10 Provide technical assistance in the use of a variety of civil engineering software, including Bentley Microstation, Bentley Geopak, Bentley Interplot, and Bentley ProjectWise.

3.11 Serve as the WFLHD Projectwise electronic document management administrator.

3.12 Coordinate CAD software licensing.

3.13 Create and or maintain the following CAD application standard files for use.

(Files are accessed by the three FLH Division offices (EFLHD, CFLHD, and WFLHD)).

3.13.1 Bentley Microstation Level Library

3.13.2 Bentley Custom Line Style file

3.13.3 Bentley Cell Library

C-6

2008 WFLHD IT Support

3.13.4 Bentley Digital Interplot set files

3.13.5 Bentley Digital Interplot pen tables

3.13.6 Bentley ProjectWise XM Administrator

4.0 IT Material Control and Peripheral Support. (IT Material Control and Peripheral Spclst) The contractor shall:

4.1 Assist in the issue and receipt of IT equipment, materials, and supplies. Work is performed in a mixed environment of both an office setting and a warehouse environment. Support personnel may be required to routinely lift or move objects unassisted up to 70 pounds. Work shall be reviewed for accuracy, timeliness, and conformance to regulatory guidelines and technical specifications as appropriate by the Government Property Manager, or the COTR.

4.2 Input, update, or correct automated/manual inventory control records and databases for the tracking of IT equipment.

4.3 Perform inventory control procedures.

4.4 Perform shipping and receiving of IT hardware and software as required.

4.5 Perform administrative and warehouse support duties to facilitate the accurate tracking and reporting of IT equipment and supplies

4.6 Set-up and or relocate hardware (i.e., workstations, printers, servers) as required.

4.7 Assist in the management of the WFLHD document production environment and services. Including the testing and evaluating of hardware and software solutions specific to the document production environment (i.e., Print, Copy, Scan, Plot and Fax).

4.8 Work with other IT support groups to insure the efficient operation and availability of document production services and equipment.

4.9 Provide printer, copier, fax, scanner support and maintenance as defined by equipment vendor and or WFLHD established procedures.

4.10 Perform preventative maintenance and upgrades to copier, printer, scanner, fax, and computer equipment.

4.11 Perform diagnostic checks and inspections of automation and computer equipment to verify serviceability.

4.12 Collect and report usage statistics

4.13 Coordinate supply and repair services with manufactures and third party vendors where appropriate.

4.14 Provide technical assistance to other technicians and to end users. Insure that copy and print devices are appropriately supplied and are operational at all times.

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5.0 Service Desk Support. (PC Software Spclst I,II & III) The contractor shall:

5.1 Provide uninterrupted coverage, (a minimum of two technicians must be available at all times), 5 days per week (Federal holidays excluded), during the hours of 6:00am – 5:00pm. However, due to agency requirements, or network support necessities, occasional changes to these hours may necessitate the use of a flex schedule to support other than normal duty hours.

5.2 Provide one technician will to be on call and available 24 hours per day, 7 days per week, and able to respond to telephonic inquiries within one hour of the time of notification. The technician will be available to report to duty to assist in correcting a user problem within 2 hours of initial notification. The contractor is expected to provide at least one local area pager (telephonic) to be used by the “on call technician.”

Additional on-call services (in minimum 4-hour increments) may be required to support agency operational requirements during other times (weekends, holidays, and/or extended hours).

5.3 Maintain every service call at the Service Desk until resolved so that there is always a clear path to resolution.

5.4 Appoint a lead technician responsible for coordinating Service Desk support activities.

5.5 In conjunction with the Government Service Desk Manager, develop and implement Government IT Service Desk Improvements and Standard Operating Procedures based on, but not limited to, principles outlined by the Information Technology Infrastructure Library including procedures such as standard build documentation, pc troubleshooting procedures, service call escalation procedures, etc..

5.6 Test new or unique software and or hardware for compatibility with existing systems and services.

5.7 Receive service requests, log them and determine request priority and route request to appropriate source for resolution. Record service requests and messages, track and resolve service requests using Remedy or similar Government provided Service Desk support software.

5.8 Provide over-the-phone problem resolution as appropriate.

5.9 Receive and respond to user service request calls relating to hardware, software, connectivity, and telecommunications equipment. This may require going to users’ work area to resolve or troubleshoot a problem, however a continuous presence must be maintained at the Information Technology Service Desk during duty hours.

5.10 Perform standard preventive maintenance on all hardware as defined by the equipment vendor and/or WFLHD established procedures.

5.11 Monitor usage of equipment (i.e., ports disks, CPU, Workstations, and printers) using systems tools. Provide statistical utilization reports upon request.

5.12 Perform system maintenance (backup, restore, optimize, etc.) in accordance with established Government IT Service Desk procedures.

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5.13 Keep communication lines operational; respond to user problems; and place service calls as necessary (including warranty calls, third party service providers, etc).

5.14 Analyze processing malfunctions in cooperation with local personnel (or remote personnel) to determine causes and take appropriate corrective action. Notify the Government Service Desk Manager or the Government IT Team Leader immediately, if unable to solve a problem.

5.15 Perform new software install and loads as well as reloads.

5.16 Setup and/or relocate hardware (i.e., workstations, printers, servers, etc.) as required. This requires lifting up to 40 pounds from floor to desktop height.

5.17 Ensure all printing equipment and other peripherals provide responsive service and are functional at all times. This includes troubleshooting printer specific problems;

restarting queues; and replacing toner or other consumable supplies.

5.18 Ensure that all software operating on Government computers supported under this task order is licensed to the Government, and if applicable, that the licenses are current and reflect the correct number of nodes or seats. Report any licensing discrepancies to the Government Service Desk Manager or the Government IT Team Leader.

5.19 Initiate incident reports with applicable Government agencies or manufacturers on warranted items to replace or repair failed components.

5.20 Install and/or move network computer drops as required. This includes running cables; marking of cables/patch panels and RJ-45 faceplates; and testing installations.

5.21 Provide user training in the general usage and operation of LAN workstations as well as in the use of various software applications.

5.22 Perform minor construction type work like drilling holes in floor, assembling cabinets and bolting them to the floor and/or wall; disassembling and removing abandoned equipment racks and cables.

5.23 Maintain computer rooms, telecommunications closets, and network centers in a clean and orderly manner.

5.24 Respond to calls related to problems with network or telecommunications cabling.

6.0 Telecommunications Support. (PC Software Spclst II & III) The contractor shall:

6.1 Provide support for the FHWA/WFLHD Nortel Meridian 1 Option 11c Public Branch Exchange system (PBX).

6.2 Inspect existing and/or newly installed telecommunications equipment and facilities to locate problems; verify work of vendors or maintenance personnel; or approve materials, procedures, and techniques used in the construction, assembly, and maintenance of sophisticated electronic telecommunication equipment and systems.

6.3 Collect data concerning the operating environment, capacity, and efficiency of installed equipment.

6.4 Monitor the performance of the operating telecommunication facilities to isolate, correct, and improve operational efficiency.

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6.5 Train other technical personnel in the use of diagnostic equipment, electronic test equipment, and the methods of repair, relocation, or modification of telecommunication network components.

6.6 Perform adds, moves, and changes as required.

6.7 Administer user accounts (both PBX and Voicemail)

6.8 Respond to service requests related to telephone and voicemail service.

6.9 Perform system maintenance such as system backups and restoration as required.

7.0 Web Development and Web Application Support. (Webmaster II) The contractor shall:

7.1 Provide web site design, development, implementation, and maintenance.

7.2 Provide analysis and definition of customer requirements.

7.3 Provide estimates on the time and resources required to develop cost proposals.

7.4 Operate and maintain systems in accordance with agency guidelines, using but not limited to the following software: Apache, and IIS web servers.

7.5 Design and develop custom graphics and images for customer sites using Dreamweaver, Adobe PhotoShop and other state-of-the-art applications in accordance with agency guidelines.

7.6 Develop all applications, databases, and functions required to deliver the proposed design. Development shall use server-side processing and database systems specified by the Government.

7.7 Have all work reviewed by contractor quality control representative for functionality and quality. At a minimum, the quality review will confirm that all functions are operational; all of the links work; there are no persistent cookies, the site is section 508 compliant; and meets the client requirements.

7.8 Submit all work to the Government Internet Services Manager or the Government IT Team Leader for approval prior to delivery to the client.

7.9 Maintain all software developed and hosted by WFLHD. Perform a quality review monthly to ensure no problems have developed and all of the links are functional.

7.10 Develop software documentation, user guides, and user training as specified by agency guidelines and as detailed in paragraph 14.0 below.

7.11 Maintain Web Servers and associated software to ensure that non-active sites or applications are archived and removed from the server.

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8.0 Computer Systems Application Development. (Client Server Analyst II) The contractor shall:

8.1 Define inputs and, as appropriate, interactive displays.

8.2 Define standard outputs and, as appropriate, ad hoc inquiry requirements.

8.3 Identify all required data elements.

8.4 Define and document operating constraints.

8.5 Define and document external constraints.

8.6 Identify and document control requirements.

8.7 Evaluate file and/or access methods.

8.8 Develop data storage requirements.

8.9 Design logical data relationships.

8.10 Define operating procedures.

8.11 Define hardware/software environments.

8.12 Define subsystem specifications.

8.13 Define security and integrity measures.

8.14 Document the following: ADP functions and flows required to relate all inputs, outputs and data element groups outlined in customer requirements (this does not imply identification to the module level).

8.15 Provide a conceptual design summary.

8.16 Provide a description of the major components of the subsystem and their relationships to each other.

8.17 Have all work reviewed by the contractor quality control representative for functionality and quality.

8.18 Submit all work to the Government’s IT Team Leader for approval prior to delivery or implementation.

9.0 Oracle Database Management and Support. (Sr. Computer Systems Analyst)

9.1 The contractor shall manage all corporate Oracle hardware, software and applications/maintenance and reporting tool assets. The contractor shall manage and support current and future migration and upgrade efforts, develop, design, implement, test, and certify Oracle software applications and reporting requirements.

10.0 Program Analysis and Software Development Support. (Client Server Analyst II) The contractor shall:

10.1 Provide legacy software systems and applications maintenance as required, (primarily finance, administration, and engineering estimates).

10.2 Serve as Remedy Administrator. Maintain and modify Remedy Helpdesk support software as need to insure the efficient operation of the Service Desk.