CLT ATCT Performance Work Statement updated.doc

PERFORMANCE WORK STATEMENT (PWS)

Custodial Services Charlotte Air Traffic Control Tower (ATCT) and Base Building

Part I-General Information

1. General: This is a non-personnel services contract to provide Custodial Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Custodial Services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Charlotte Air Traffic Control Tower and Base Buildings are approximately 22,000 square feet of space. The ATCT consists of one main floor (base building), elevator, tower stairwell, and tower cab.

1.3 Objectives: The objective of this contract to obtain a Custodial Services for the Charlotte Air Traffic Control Tower and Base Building for a base year and four option years in order to maintain a clean, neat and professional-looking facility..

1.4 Scope: The Contractor shall perform the tasks identified in Part 5 of this Performance Work Statement. All work performed in the accomplishment of these services shall meet the standards for cleaning set forth in Attachment A- Janitorial Frequency Chart and Checklist. The Contractor shall employ competent and sufficient supervisory personnel during all work periods, such that the supervisor can personally assure that the standards set forth are maintained.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year and four 12-month option years. The Period of Performance reads as follows:

Base Year:

04/01/2016 to 03/31/2017

Option Year 1:

04/01/2017 to 03/31/2018

Option Year 2 : 04/01/2018 to 03/31/2019 Option Year 3: 04/01/2019 to 03/31/2020 Option Year 4: 04/01/2020 to 03/31/2021

The Government reserves the right to extend the term of this contract at the prices set forth in Section B of the Contract in accordance with the terms and conditions contained in clause 3.2.4-34 Option to Extend Services

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. A draft Quality Control Plan will be provided with the offer and once selected for award, the contractor will provide the final plan within 30 days after award. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.1.1 Interference with Government Business: The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

1.6.1.2 Protection of Government Property: During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.4 Hours of Operation: The Charlotte NC Air Traffic Control Tower and Base Building is a 24 hour per day facility, 365 days a year, including legal Holidays.

All work shall be performed in strict compliance with the work schedule and be performed during the days and times specified below and at the frequency listed in Attachment [A]. In preparing the work schedule, the Contractor shall comply with the following general requirements:

Mid-day trash removal (Kitchen and base building restrooms)

4:00 pm or later

Administrative Areas/Offices

9:00 pm or later Base Building Restrooms

11:15 pm or later TRACON/Tower Cab

11:15 pm or later 10th Floor Restrooms

9:00 pm or later Loading Dock

9:00 pm or later

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the Charlotte Air Traffic Control Tower and Base Building located at 5507 Josh Birmingham Parkway, Charlotte, NC 28208.

1.6.6 Type of Contract: The government will award a firm fixed price contract

1.6.7 Security Requirements: In adherence to the AS0-700 memorandum, dated February 5,1999, Procedures of Issuance of Contractor Identification, the contractor personnel engaged in work under this contract shall execute and submit to the COR a properly completed DOT FM 1681, Identification Card /Credential Application, SF-85P, Questionnaire for Public Trust Positions and two sets of FD-258, Fingerprint Cards. The COR will be responsible for notifying AS0-711of any subsequent changes, deletions or additions. These forms are available from the Personnel Security Specialist in AS0-711.2.

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract office. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The (COR) will be identified and delegated by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

PART II-DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1. DEFINITIONS:

Acceptable Quality Level. A minimally acceptable level of performance and are typically stated as a percentage of required conformances (e.g., clean, 95% of the time) or as a number of permissible deviations (e.g., 1 error per x time period).

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Performance Requirement Summary. Measurable performance standards, such as (quality, timeliness and quantity, response times/delivery dates, error rates/number of mistakes, accuracy rates, cost control, and milestone completion rates, and quality assurance surveillance plans), depending on complexity of the requirement.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

AMS

Acquisition Management System

ATCT

Air Traffic Control Tower

COR

Contracting Officer Representative

KO

Contracting Officer

OCI

Organizational Conflict of Interest

POC

Point of Contact

PRS

Performance Requirements Summary

PWS

Performance Work Statement

QA

Quality Assurance

QASP

Quality Assurance Surveillance Plan

QC

Quality Control

QCP

Quality Control Program

TE

Technical Exhibit

2.3 FREQUENCY DEFINITITONS

Annual (A). Services performed once during each 12 month period of the contract at intervals of 345 to 385 days.

Semi-Annual (SA). Services performed twice during each 12 month period of the contract at intervals of 160 to 200 calendar days.

Quarterly (Q). Services performed 4 times during each 12 month period of the contract at intervals of 80 to 100 calendar days.

Monthly (M). Services performed 12 times during each 12 month period of the contract at intervals of 28 to 31 calendar days.

Semi-Monthly (SM). Services performed 24 times during each 12 month period of the contract at intervals of 14 to 16 calendar days.

Weekly (W). Services performed 52 times during each 12 month period of the contract at intervals of six to eight calendar days.

Twice weekly (2W). Services performed twice a week, such as Monday and Thursday or Tuesday and Friday.

Three times weekly (3W). Services performed three times a week, such as Monday, Wednesday and Friday.

Daily (D5). Services performed once each calendar day, Monday through Friday, including holidays unless otherwise noted.

Daily (D7). Services performed once each calendar day, seven days per week, including weekends and holidays.

PART III- GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities: The Government will furnish or make available to the Contractor the facilities described in Attachment [B]. The Contractor shall be responsible and accountable for such facilities accepted for use and shall take adequate precautions to prevent fire hazards, odors, and vermin. Custodial services for Government furnished facilities shall be provided by the Contractor. The Contractor shall obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

3.2 Utilities: The Government will furnish utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, steam, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer Representative. The Contractor shall provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

The Contractor shall be responsible for instructing employees in utilities conservation practices. The Contractor shall be responsible for conserving utilities, which shall include, but not necessarily be limited to:

* Lights shall be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COR.

* Mechanical equipment controls for heating, ventilation and air conditioning systems will not be adjusted by contract employees.

* Water faucets or valves shall be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage shall be expended.

3.3 Equipment: The Contractor shall furnish all tools and equipment required for the performance of this contract. The Government will not provide tools or equipment to the Contractor.

3.4 Materials: The Government will not provide any materials to the Contractor.

PART IV-CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

The Contractor shall provide All Cleaning and Custodial Products; they shall provide the COR and Facility a complete list of MSDS’s for ALL CHEMICALS being utilized to sanitize and clean the facility. The Contractor shall also ensure that this list is updated whenever there are Chemical / Product changes

PART V-SPECIFIC TASKS

5. Specific Tasks

5.1. Basic Services. Basic services shall be performed and shall consist of the services listed for the specified spaces. Furniture or other equipment (including waste and recycling containers) moved while performing basic services shall be returned to their original position. Performance requirements for these services include the following:

5.1.1. Space Cleaning

5.1.1.1 Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, wood, and resilient flooring shall be swept or dust mopped so as to remove all loose dirt, dust, and debris. After the floor has been vacuumed/swept, the entire floor surface, including corners and abutments shall be free of litter, dust, and foreign debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to sweep underneath.

5.1.1.2 Vacuuming Carpets and Rugs. Carpeted areas and rugs shall be vacuumed free of all loose soil and debris.

5.1.1.3 Emptying Waste and Recycling Containers. All waste and recycling containers shall be emptied and plastic liners replaced. Waste and recycling containers shall be washed periodically inside and outside and shall be free of odors. After washing, containers shall be wiped dry and new plastic liners installed. All ash trays and ash receptacles shall be emptied and cleaned free of tobacco residue. Boxes, cans, bottles, and other items placed adjacent to waste containers and marked "TRASH" shall also be removed and disposed of. All waste collected shall be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal shall be picked up and disposed of by the Contractor.

5.1.1.4 Low Dusting/Cleaning. All furniture, partitions, radiators, equipment, hand railings in stairways, grills, horizontal ledges, and sills shall be dusted. Walls, doors, and partitions shall be wiped clean (including glass in partitions and doors) to a height of 7’- 0" above the floor level. Corridor, lobby, and entrance walls and doors shall be cleaned. Miscellaneous hardware and bright metal work shall be wiped clean. Drinking fountains shall be cleaned and disinfected. All surfaces of drinking fountains shall be free of stains, smudges, and scale.

5.1.1.5 Cleaning Walk-off Mats. Walk-off mats in that area shall be cleaned on a quarterly basis (during floor-cleaning schedule). Soil and moisture underneath mats shall be removed and the floor shall be cleaned as appropriate along with the rest of the floor. The mats shall be returned to their original locations afterwards.

5.1.2 Floor Care

5.1.2.1 Damp Mopping. Floors shall be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains. Remove all cleaner residues from the floor surface.

5.1.2.2 Spray Cleaning and Buffing. Prior to spray cleaning and buffing, floors shall be damp mopped as specified above. Floors shall be spray cleaned and buffed to remove traffic marks, heavy soil, etc. When completed, a spray cleaned and buffed floor shall have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish shall be uniform from wall to wall, including corners.

5.1.2.3 Waxing and Buffing. In the event that spray cleaning and buffing is not sufficient to maintain a uniform high-gloss finish, floors shall be completely waxed and buffed. Floors shall be buffed, if required, to a uniform gloss finish free from dirt, traffic marks, and stains.

5.1.3 Restroom Services

5.1.3.1 Cleaning Restrooms. Restroom fixtures, including water closets, urinals, lavatories, showers and sinks shall be washed inside and outside utilizing a disinfectant, and shall be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories or sinks. Floors shall be swept/dust mopped free of dirt and mopped with a disinfectant. Floor drains shall be cleaned and flushed with a disinfectant. Wainscoting, partitions, walls, and doors shall be cleaned free of dirt, stains, and graffiti with a disinfectant. Mirrors shall be cleaned and polished. All metal fixtures and hardware shall be cleaned. Waste containers shall be emptied, disinfected, and plastic liners replaced. Shower stall rooms and locker/dressing rooms shall be considered part of the restrooms, and cleaned accordingly.

5.1.3.2 Servicing Restrooms. Servicing restrooms shall include inspecting, replenishing, and cleaning supply dispensers. Restroom supplies shall include, but are not limited to, paper towels, toilet tissue, and soap. The Contractor shall stock restrooms with sufficient supplies to insure that the supplies will last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the Contractor shall replenish them at no additional cost to the Government.

5.1.4 Stripping and Re-waxing Floors

Resilient flooring shall be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to waxing. After application of wax, areas shall be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The waxed floor shall present a clean appearance free from scuff marks or dirt smears. Furniture or other equipment moved during floor stripping and waxing shall be returned to their original positions.

5.1.5 Shampooing Carpets and Rugs

Prior to shampooing, carpets and rugs shall be vacuumed free of all loose soil and debris. Carpets and rugs shall be shampooed free of streaks, stains, and spots, and shall have a bright uniform color. Shampooing shall be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing shall be returned to their original positions.

5.1.6 Cleaning Light Fixtures

Globes, reflectors, covers, diffusers, and plastic side panels shall be removed and washed. After cleaning and reassembling, light fixtures shall be free of bugs, dirt, dust, grease, and other foreign matter.

5.1.7 High Dusting/Cleaning

High cleaning includes cleaning horizontal and vertical surfaces above 7* - 0" from floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

5.1.9 Cleaning Interior Glass

The Contractor shall thoroughly clean all interior glass surfaces and associated window frames, sills, and sashes. All glass surfaces shall be cleaned and left free of streaks and stains, and all adjacent surfaces wiped dry

5.1.10 Other Services

5.1.10.1 Policing Grounds: Paper, bottles, cans, and all other trash and refuse shall be removed from all grounds, sidewalks, and interior courts within the exterior patio areas. All removed items shall be deposited in the nearest waste container.

5.2 Emergency Services: In the event that an emergency situation occurs, such as flooding, glass breakage, spillage of liquids, etc., prior to or after normal working hours, the Contractor shall be required to provide clean up services.

5.3 Waste Management

Waste Management. In accordance with EO 13514, FAA is required to divert from landfill or incineration facility disposal a minimum of 50% of the non-hazardous waste generated as a result of its operations. In support of meeting this requirement, the Contractor shall divert from landfill or incineration facility disposal a minimum of 50% of the non-hazardous waste generated as a result of the Contractor’s work, to the maximum extent feasible. In doing so, the Contractor shall appropriately utilize the facility’s existing waste and recycling program.

PART VI-APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART VII-ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment A – Janitorial Contract Frequency Chart and Checklist

7.2. Attachment B – Government Furnished Storage Statement