DRAFT DAF Civilian Wellness PWS.pdf

DRAFT

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF THE AIR FORCE CIVILIAN WELLNESS

DATED: June 2024

1. General: This is a non-personnel services contract to provide Civilian Wellness Services to an estimated 200,000 civilian employees in Air Force (AF), Air Force Reserve, Air National Guard and Space Force (SF) as defined. Services will also be provided to Army civilians at AF-led bases and to direct hire foreign nationals in USAFE. Services are also provided to household/eligible family members of eligible civilian employees. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Civilian Wellness services as defined in this PWS except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Scope: Civilian Wellness Services to be delivered under this contract are workplace-based behavioral health, physical health, and related services designed to help maintain and improve employee productivity and to help employees address the full range of wellness problems. Services are provided at no cost to the employee or family member.

The contractor shall provide the USAF/USSF comprehensive Civilian Wellness services and evaluation services that include in-person and telephonic consultation and problem solving for a wide range of wellness concerns. The Air Force Chief of Staff requires this program to provide educational and motivational activities, orientations, and presentations; referral, monitoring, evaluation, and follow-up services; behavioral health consultation and coaching; short-term problem-focused counseling; health risk assessment, physical health screenings, referral, and support; critical incident management support; drug-free workplace; and management consultation and coaching. Services shall be accessible through a toll-free, 24/7 telephone and available onsite

The contractor will provide an onsite wellness team consisting of:

TABLE 1: Civilian Wellness Staffing Staffing Locations DAF Estimated Population 2024

HOST MAJCOM BASE LOCATION AND ZIP APPR

ACC ACC - Air Combat Command BEALE CA 95903 1000

ACC - Air Combat Command CREECH NV 89018 100 ACC - Air Combat Command DAVIS-MONTHAN AZ 85707 2000

ACC - Air Combat Command FT GEORGE MEADE MD 20755 600 ACC - Air Combat Command HOLLOMAN NM 88330 800 ACC - Air Combat Command JB LANGLEY-EUSTIS VA 23665 2500 ACC - Air Combat Command MOODY GA 31699 700 ACC - Air Combat Command MOUNTAIN HOME ID 83648 600

ACC - Air Combat Command NELLIS NV 89191 2000 ACC - Air Combat Command OFFUTT NE 68113 2700 ACC - Air Combat Command SEYMOUR JOHNSON NC 27531 1000

ACC - Air Combat Command SHAW SC 29152 1000 ACC - Air Combat Command TYNDALL FL 32403 1000 ACC - Air Combat Command GSU 1300

ACC Sum: 17300

ACD ACD - USAF Academy USAF ACADEMY CO 80840 2000

ACD Sum: 1476

AET AET - Air Education & Training Command

ALTUS OK 73523 1500

AET - Air Education & Training Command

COLUMBUS MS 39701 600

AET - Air Education & Training Command

FT SAM HOUSTON TX 78234 2000

AET - Air Education & Training Command

GOODFELLOW AFB TX 76908 1000

AET - Air Education & Training Command

JBSA LACKLAND TX 78236 6500

AET - Air Education & Training Command

JBSA LACKLAND-KLY TX 78226 2000

AET - Air Education & Training Command

JBSA RANDOLPH TX 78150 6000

AET - Air Education & Training Command

KEESLER MS 39534 2000

AET - Air Education & Training Command

LAUGHLIN TX 78843 1000

AET - Air Education & Training Command

LUKE AZ 85309 1500

AET - Air Education & Training Command

MAXWELL AL 36112 2000

AET - Air Education & Training Command

MAXWELL GUNTER AL 36114 1000

AET - Air Education & Training Command

SHEPPARD TX 76311 1500

AET - Air Education & Training Command

VANCE OK 73705 500

AET Sum: 29100

AFE AFE - US AF Europe ALCONBURY UK 09470 500

AFE - US AF Europe AVIANO ITALY 09604 500 AFE - US AF Europe INCIRLIK AB TURKY 09824 100 AFE - US AF Europe LAKENHEATH UK 09461 500 AFE - US AF Europe MILDENHALL UK 09459 500 AFE - US AF Europe RAMSTEIN GERMY 09094 1500 AFE - US AF Europe SPANGDAHLEM AB GERMY 09126 400

Direct Hire Foreign Nationals

AFE Sum: 8000

AFR AFR - AF Reserves DOBBINS GA 30060 1000 AFR - AF Reserves FORT WORTH NAS JR TX 76127 500 AFR - AF Reserves GRISSOM IN 46971 600

AFR - AF Reserves HOMESTEAD FL 33039 600 AFR - AF Reserves MARCH CA 92518 1000 AFR - AF Reserves MINNEAPOLIS ST PA MN 55111 500 AFR - AF Reserves NIAGARA FALLS INT NY 14304 500 AFR - AF Reserves PITTSBURGH INTL PA 15231 500 AFR - AF Reserves WESTOVER MA 01022 1000

AFR - AF Reserves YOUNGSTOWN

WARREN

OH 44473 500

AFR Sum: 6700

AFW AFW - AF District of Washington JBAB BOLLING DC 20032 1000 AFW - AF District of Washington JB ANDREWS MD 20762 2000 AFW - AF District of Washington PENTAGON VA 20330 3000

AFW Sum: 6000

AMC AMC - Air Mobility Command DOVER DE 19902 1500

AMC - Air Mobility Command GRAND FORKS ND 58205 500 AMC - Air Mobility Command JB CHARLESTON SC 29404 1600 AMC - Air Mobility Command JBLM MCCHORD WA 98438 1000 AMC - Air Mobility Command JBMDL MCGUIRE NJ 08641 2000 AMC - Air Mobility Command LITTLE ROCK AR 72099 1000 AMC - Air Mobility Command MACDILL FL 33621 2500

AMC - Air Mobility Command MC CONNELL KS 67221 1000 AMC - Air Mobility Command POPE NC 28308 500 AMC - Air Mobility Command SCOTT IL 62225 4000 AMC - Air Mobility Command TRAVIS CA 94535 2000 AMC - Air Mobility Command ROSECRANS MEM (no report)

MO 1000

GSU 500

AMC Sum: 19100

GSC GSC - AF Global Striker

BARKSDALE LA 71110 2000

GSC - AF Global Striker Command

DYESS TX 79607 1000

GSC - AF Global Striker Command

ELLSWORTH SD 57706 1000

GSC - AF Global Striker Command

F E WARREN WY 82005 1000

GSC - AF Global Striker Command

KIRTLAND NM 87117 3000

GSC - AF Global Striker Command

MALMSTROM MT 59402 1000

GSC - AF Global Striker

MINOT ND 58705 1000

GSC - AF Global Striker

WHITEMAN MO 65305 1000

GSC Sum: 6742

MTC MTC - AF Materiel Command ARNOLD TN 37389 500 MTC - AF Materiel Command EDWARDS CA 93524 5000 MTC - AF Materiel Command EGLIN FL 32542 6000

MTC - AF Materiel Command HANSCOM MA 01731 3000 MTC - AF Materiel Command HILL UT 84056 15000 MTC - AF Materiel Command ROBINS GA 31098 15000 MTC - AF Materiel Command TINKER OK 73145 18000 MTC - AF Materiel Command WRIGHT PATTERSON OH 45433 16000

GSU 2000

MTC Sum: 80500

OSI OSI RKB-QUANTICO 500

GSU 1000

OSI OSI Sum: 1500

PAF PAF - Pacific Air Forces ANDERSEN GUAM 96543 500 PAF - Pacific Air Forces EIELSON AK 99702 700 PAF - Pacific Air Forces JB ELMENDORF-RICH AK 99506 2500 PAF - Pacific Air Forces JB PRL HBR-HICKAM HI 96853 1000 PAF - Pacific Air Forces KADENA JAPAN 96368 1000 PAF - Pacific Air Forces KUNSAN SKORE 96264 100

PAF - Pacific Air Forces MISAWA JAPAN 96319 300 PAF - Pacific Air Forces OSAN AB SKORE 96278 300 PAF - Pacific Air Forces YOKOTA JAPAN 96328 500

GSU 150

PAF Sum: 7050

SOC SOC - AF Special Operations

CANNON NM 88103 1000

SOC - AF Special Operations Command

HURLBURT FIELD FL 32544 2000

SOC - AF Special Operations Command

GSU 100

SOC Sum: 3100

SPC SPC - AF Space Command BUCKLEY CO 80011 1000 SPC - AF Space Command CHEYENNE MOUNT CO 80914 200 SPC - AF Space Command LOS ANGELES CA 90245 1300 SPC - AF Space Command PATRICK FL 32925 2000 SPC - AF Space Command PETERSON CO 80914 3000 SPC - AF Space Command SCHRIEVER CO 80912 1000 SPC - AF Space Command VANDENBERG CA 93437 1200

SPC Sum: 9700

ANG OTH-ANG-Air National Guard 2000

Sum: 2000

GSU AF GSU 1722

Retirees 10

Sum: 1732

TOTAL SUM 200000

Contractor(s) at these locations must possess a Tier 1 investigation by the contract start date.

1.2.1. All work shall be performed in accordance with applicable Federal, Department of Defense, Air Force, and any other applicable directives. The contractor shall maintain current versions of all applicable directives and ensure compliance with the same.

1.3. Period of Performance (PoP): The PoP shall be for a one-year base year, four (4) 12-month option years, and one (1) 6-month option to extend services as follows:

Base: 01 Oct 21 - 30 Sep 22 OY 1: 01 Oct 22 - 30 Sep 23 OY 2: 01 Oct 23 - 30 Sep 24 OY 3: 01 Oct 24 - 30 Sep 25 OY 4: 01 Oct 25 - 30 Sep 26 6-month Extension: 01 Oct 26 - 31 Mar 27

1.4. General Information

1.4.1. Recognized Holidays: All operations are closed on federal holidays, except during contingency operations. This is for on-site consultant positions only. Call Center is 24/7 and 365 days per year.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

1.4.2. Hours of Operation: The contractor is responsible for conducting business at all locations, generally between the hours of 0730 to 1630 Monday thru Friday. Alternate 40 hour per week work schedules will be allowed pending coordination with the contract PM. The contractor is not expected to work during Federal holidays, administrative closings, or similar Government directed facility closings.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.4.3. Place of Performance: The work to be performed under this contract will be performed at the government locations listed in paragraph 1.2.

1.4.4. Type of Contract: The government will award a single-award F-type contract from a FEDRAMP certified contractor.

1.4.5. Security Requirements: The Contractor’s On-site Consultants will have at a minimum a favorable public trust, tier 1 investigation for personnel working under this contract. Select locations will obtain a secret clearance for designated personnel as identified in PWS 1.2.

1.4.5.1. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.4.5.2. Information Security: Neither the contractor nor any of its personnel shall disclose or cause to disseminate any information concerning operations of military activities. Such actions could result in violation of the contract terms and possible legal actions.

1.4.5.2.1. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the government PM, COR, or the CO as applicable.

1.4.5.2.2. The contractor shall only conduct business with designated government personnel listed as POCs. Names of authorized Government personnel shall be provided to the contractor by the Government, in writing, within three days after contract award, and will be updated as necessary throughout the contract period.

1.4.6. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

1.4.6.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the COR, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock(s) shall be deducted from the monthly payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.4.6.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor's employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.4.7. Trusted Associated Sponsorship System (TASS): The contractor shall comply with agency personal identity verification procedures that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

1.4.7.1. The contractor shall ensure compliance with the provisions set forth below. For purposes of the FAR Clause 52.204-9, Personal Identity Verification of Contractor Personnel, the government shall designate a Trusted Agent (TA) for this contract. The government reserves the right to amend or supplement these provisions pursuant to the Changes clause in the contract.

1.4.7.2. The contractor shall comply with agency personal identity verification procedures in all subcontracts when the subcontractor is required to have physical access to a federally controlled facility or access to a Federal information system.

1.4.8. Base Access: The contractor is responsible for ensuring personnel have initial and renewal base access documentation. Absences due to contractor fault shall not relieve the contractor of its obligation to perform the services required under this contract.

1.4.9. Common Access Cards for Contractor Personnel: For installation(s)/location(s) cited in this contract, contractors shall ensure CACs are obtained by all contract or subcontract personnel who meet one or both of the following criteria: Require logical access to DoD computer networks and systems in either the unclassified environment or the classified environment where authorized by governing security directives; or perform work which requires the use of a CAC for installation entry control or physical access to facilities and buildings. The Contractor Regional Manager will also require a CAC card.

1.4.9.1. Contractors and their personnel shall use the following procedures to obtain CACs: Contractors shall provide a listing of personnel authorized a CAC to the COR. The contacting officer shall provide a copy of the listing to the Government representative in the local organization designated to authorize issuance of contractor CACs (i.e., "authorizing official"). Contractor personnel on the listing shall each complete and submit a DD Form 1172-2 or other authorized DoD electronic form to the authorizing official. The authorizing official shall verify the applicant's name against the contractor's listing and return the form to the contractor personnel.

1.4.9.2. Contractor personnel shall proceed to the nearest CAC issuance workstation with the DD Form 1172-2 and appropriate documentation to support their identification and/or citizenship. The CAC issuance workstation will then issue the CAC.

1.4.9.3. During the performance period of the contract, the contractor shall: Within 7 working days of any changes to the listing of the contract personnel authorized a CAC, provide an updated listing to the COR who will provide the updated listing to the authorizing official; return CACs in accordance with local policy/directives within 7 working days of a change in status for contractor personnel who no longer require logical or physical access; return CACs in accordance with local policy/ directives within 7 working days following a CACs expiration date; and report lost or stolen CACs in accordance with local policy/directives. Within 7 working days following completion/termination of the contract, the contractor shall return all CACs issued to their personnel to the issuing office or the location specified by local policy/directives. Failure to comply with the CAC requirements in this section may result in withholding of final payment.

1.4.9.4. Credentials Turn-In: Upon completion of performance, termination of the contract or termination of performance on this contract by any individual for any reason, the contractor shall out-process IAW local procedures and turn in all CACs, Base Identification Passes, Restricted Area Badges, keys and any other documents issued by the COR.

1.4.10. Special Qualifications: The contractor is responsible for ensuring all employees possess and maintain agency specific Information Assurance training certification during the execution of this contract. Agency shall provide list of required training and access to the trainings to the vendor Liaison and to the Security Manager.

1.4.11. Post Award Conference: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Government Program Manager, CO, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall take and publish the minutes of these meetings and submit them to the PM and CO for approval within two (2) working days of the meeting. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.4.12. Automated Information System (AIS) Access: Security Process will be updated at time of award.

All contract employees assigned to this contract and requiring a CAC card will be required to obtain a Tier 1 clearance with select locations requiring a Secret Clearance as noted on Table 1.

1.5. Hiring: The contractor shall conduct recruiting, screening and interview processes to fill open key personnel positions for the program with quality candidates.

1.5.1. Staffing, positions and Key Personnel: The contractor shall provide staffing for program to support AF Specific Programs and Services. The work will be performed at designated Contractor Area Offices and/or other designated locations on AF installations. Staff sourced by this contract shall closely collaborate and regularly meet with other on-site or remote AF personnel. These interactions will support the coordination and integration of EAP. The following are considered Key Personnel:

1.5.1.1. Program Liaison (Key Personnel):

This is a single position that will act as a single focal point for government engagement with program office. The position duties include but are not limited to: Being responsible for the overall performance of the contract, staffing, scheduling, financial management, and acquisition planning to fulfill the terms of this contract. In addition the Program Liaison:

1) Assists the PM/COR in analyzing the need and preparing required documentation for managing program providing accurate, effectively reviewed products for government program office approval.

2) Ensures contractors comply with performance requirements and the terms and conditions of the contract.

3) Oversee quality assurance program. Provide responsive solutions for identified challenges and work with government program office to resolve client/program concerns.

4) Provide oversight for the tracking, collection and analysis of program operations to include comprehensive reporting that captures success, program use, and identifies areas of growth and for program growth/enhanced operations.

5) Ensures all contractors have and maintain required experience, training, and certifications necessary for contract compliance.

6) Provides periodic performance feedback to the PM/COR of potential issues that may disrupt performance.

7) Communicates and coordinates services with the PM/COR.

8) Reviews relevant Air Force, Government, and other relevant DoD policies and procedures with the COR to discuss their effects on program operations as well as to identify any inconsistencies with professional best practices, standards, laws, and regulations.

9) Works with the PM/COR to identify where agency employees are located and provides staffing reports as requested by the Government.

10) Coordinates marketing and communications, reviews

11) Identifies (if appropriate) and establishes procedures for building/installation access (i.e., identification badges, security clearances, etc.), webmail access via vendor-provided computer, and related logistic needs.

12) Demonstrates strong communication (both oral and written), leadership, problem-solving, and organizational skills in managing wellness programs along with the ability to problem solve.

Minimum Qualifications/Certifications:

• Senior level skillset as defined by the PWS at 1.13.6.3

• The education and experience as defined in 1.13.6.3 is recommended, but not required.

• Microsoft Word, Excel, Access and PowerPoint.

• Individual should be a strategic thinker, detail-oriented, self-motivated and able to work autonomously.

1.5.1.2. On-Site Counselor (Key Personnel):

Minimum/General Experience: Should have at least 10 years of field experience in psychology, counseling, or social work. Internship experience in psychology, counseling, or social work may be calculated as field experience in limited circumstances upon COR and CO approval. If there are no viable candidates that meet the 10-year calculation, candidates may also be considered with less than 10 years' experience but only with the written approval of the COR and CO.

Minimum Education/Certification: Must have: 1) an accredited Master’s degree in psychology, counseling, or social work; and 2) a current state license or certificate to practice at the highest independent level as a mental health practitioner consistent with the state laws they work in.

DESIRABLE: Certified Employee Assistance Professional (CEAP) certificate.

DUTIES shall include, but are not limited to: Providing DAF civilian employees and their family members with comprehensive wellness and evaluation services that include in-person, video teleconferencing, telephonic consultation, and problem solving for a wide range of personal concerns.

Counselors shall provide workplace-based behavioral health services designed to help maintain and improve DAF employee productivity. In addition, Counselors shall provide educational and motivational activities; outreach and advocacy; referral, monitoring, and follow-up services; behavioral health consultation and coaching; short-term problem-focused counseling; critical incident management support;

and management consultation and coaching.

Minimum Qualifications/Certifications:

• Jouirneyman level skillset as defined by the PWS at 1.13.6.3

• The education and experience as defined in 1.13.6.3 is recommended, but not required.

• Microsoft Word, Excel, Access and PowerPoint.

• Individual should be a strategic thinker, detail-oriented, self-motivated and able to work autonomously.

1.5.1.3. Wellness Coordinator (Key Personnel)

Minimum/General Experience: Should have at least 10 years of field experience in public health, exercise physiology, behavioral science, counseling. Internship experience in related field may be calculated as field experience in limited circumstances upon COR and CO approval. If there are no viable candidates that meet the 10-year calculation, candidates may also be considered with less than 10 years' experience but only with the written approval of the COR and CO.

Minimum Education/Certification: Must have: 1) an accredited Master’s degree in relevant field; and 2) a current state license or certificate to practice at the highest independent level as a wellness practitioner consistent with the state laws they work in.

DUTIES shall include, but are not limited to: Providing DAF civilian employees and their family members with comprehensive wellness and evaluation services that include in-person, video teleconferencing, telephonic consultation, and problem solving for a wide range of personal and physical challenges. Coordiantors shall provide workplace-based wellness services within organizations designed to help maintain and improve DAF employee productivity and overall quality of life. In addition, Coordinators shall provide educational and motivational activities; outreach and advocacy; referral, monitoring, and follow-up services; behavioral health consultation and coaching; critical incident management support; and management consultation and coaching.

Minimum Qualifications/Certifications:

• Journeyman level skillset as defined by the PWS at 1.13.6.3

• The education and experience as defined in 1.13.6.3 is recommended, but not required.

• Microsoft Word, Excel, Access and PowerPoint.

• Individual should be a strategic thinker, detail-oriented, self-motivated and able to work autonomously.

1.5.1.5. Wellness Specialist (Key Personnel)

Minimum/General Experience: Should have at least 5 years of field experience in public health, exercise physiology, behavioral science, counseling. Internship experience in related field may be calculated as field experience in limited circumstances upon COR and CO approval. If there are no viable candidates that meet the 5 -year calculation, candidates may also be considered with less than 5 years' experience but only with the written approval of the COR and CO.

Minimum Education/Certification: Must have: 1) an accredited Bachelor’s degree in relevant field; and 2) a current state license or certificate to practice at the highest independent level as a wellness practitioner consistent with the state laws they work in.

DUTIES shall include, but are not limited to: Providing DAF civilian employees and their family members with wellness services that include in-person, video teleconferencing, telephonic consultation, and problem solving for a wide range of personal and physical challenges. Specialists shall provide workplace-based wellness services within organizations designed to help maintain and improve DAF employee productivity and overall quality of life. In addition, Specialists shall provide educational and motivational activities; outreach and advocacy; referral, monitoring, and follow-up services; behavioral health consultation and connection to resources; critical incident management support; and management consultation. The Specialist will work with a lead Coordinator at installations where we have a wellness team of more than one position not to include the marketing position.

1.5.1.6. Communications/Marketing Manager (Key Personnel):

Minimum/General Experience: Should have at least 7 yrs experience in marketing, project management or closely related area with an understanding of DAF Culture. If there are no viable candidates that meet the 5 -year calculation, candidates may also be considered with less than 7 years' experience but only with the written approval of the COR and CO.

Minimum Education/Certification: Must have: 1) an accredited Bachelor’s degree in relevant field; and 2) Master’s degree in Marketing, Mass Communications, Public Relations or related-field/experience preferred.

Duties: Responsible for marketing and communications strategy for DAF Civilian Wellness. Works closely with Government POC and their partners in developing new marketing programs and implementing new marketing approaches to drive thought, leadership and program awareness. Manages moderate to complex projects to include planning and execution to drive service delivery and engagement. Particpates in the recommendation and implementation of strategies to achieve marketing goals. Manages and implements social media communications. Understands, applies and encourages adoption of program guidelines consistently and ensures messaging is consist with overall marketing strategic priorities. Ensures that all positioning is optimized in accordance with the intended population.

Additional positions are the call center, worklife, DFWP, and speciality services. Do I need to list them or are they part of the requirements within the tasks and therefore not considered “positions” on the contract?

1.13.6. Performance Level Descriptions

1.13.6.1. Junior (I):

Has the knowledge and ability to perform tasks related to the technical/professional discipline they are performing. Can work independently, or monitored by senior employees, to ensure compliance with proper procedures.

Minimum Recommended Education and Experience:

BA/BS, in Public Health, Exercise Physiology, Health Education, Marketing or related field, and 4 years of experience in the respective technical/professional discipline and demonstrated proficiency in the skills required for assigned position.

1.13.6.2. Journeyman (II) :

Has the knowledge, experience, and demonstrated ability to perform tasks related to the technical/professional discipline they are performing. Has the ability to work independently and apply the proper procedures and processes related to their area of expertise. Shall also have the ability to problem solve and troubleshoot various situations and develop successful outcomes within established program/project guidelines.

Minimum Recommended Education and Experience: /,.

BA/BS, in Public Health, Exercise Physiology, Health Education, Counseling/Mental Health, Marketing or related field and 10 years of experience in the respective technical/professional discipline being performed and demonstrated proficiency in the skills required for position.

1.13.6.3. Senior (III):

Possesses the advanced knowledge, experience, and recognized ability to be considered an expert in their technical/professional field. Possesses the ability to perform tasks and oversee the efforts of junior and mid-level personnel within the technical/professional discipline. Will demonstrate advanced knowledge of their technical/professional discipline as well as possess a comprehensive understanding and ability to apply associated standards, procedures, and practices in their area of expertise. Will demonstrate the ability to deal effectively with large and small organizations, including State government organizations, representing widely divergent backgrounds, points of view, and levels of authority (i.e. labor union and management issues).

Minimum Recommended Education and Experience:

Advanced Degree (MA/MS) in Public Health, Exercise Physiology, Health Education or related field and 12 years of experience working in a corporate or government health promotion program and prior management supervisory experience over multiple facilities or programs and demonstrated proficiency in the skills required for position.

1.14. Identification of Contractor Employees: Contractor personnel shall be easily recognized as contractor employees and must wear a name ID tag while on duty or performing tasks under this contract. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.14.1. Contractors/subcontractors shall properly identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, contractor/subcontractors occupying collocated space with their government program customer should identify their workspace area with their name and company affiliation or as a minimum "Contractor" after name.

1.15. Required Training: The Contractor shall ensure all contractor personnel complete all required AF and operational training for employees performing duties on and for the AF/USSF.

The contractor must provide the following training as relevant to position being filed at its own expense unless otherwise noted. See appendix X for specific training requirements:

• IAA Cyber Awareness (Air Force Provided)

• Force Protection and Information Protections (Air Force Provided)

• Additional Certifications as needed based on state and/or occupational requirements.

1.15.1. Service-Related Competency Trainings:

The Contractor shall document competency trainings on government provided checklists. These checklists exist for each program service offered and other program elements, including but not limited to: wellness screenings, health education classes, wellness website portal, program policy and procedural documents. Service-related competency trainings for new hires shall be completed within 6 weeks of start date with annual refresher training completed within anniversary month.

1.15.2. Record of review competency checklists shall be signed off by the Contractor PM or designated Training Lead or ‘staffed’ site HPC.

1.15.3 The Contractor shall notify the government program office in the event of any training not completed on time.

1.15.4. The Contractor shall provide initial training to all external candidates with pre-approved training plan in coordination with government program office. The intent of this section is to have awareness of how new employees are onboarded, not to do the onboarding ourselves.

1.16. Professional Attire and Appearance:

The contractor will ensure that all staff is attired in professional manner commensurate with a military environment with multiple levels of senior leadership as well as with consideration to safety in flightline, medical, and working environments where services will be provided.

SPECIFIC TASKS

5.1. RESERVED

5.2. TASK A – Access to Services. The contractor through National Call Service Center, shall ensure service is accessible through a toll-free telephone number 24 hours a day, 7 days a week. Masters-level Clinicians will answer 85% of calls within 30 seconds. The Contractor shall establish eligibility for services, and identifies the services needed (i.e., referral to a counselor, resource specialist/worklife specialist, referral to legal and financial experts, etc.). Access to Spanish-speaking staff and immediate access to interpreters and language translators covering more than 100 languages will also be available as well as a phone system utilizing dedicated Telecommunications Device for the Deaf equipment for quick and easy access to services for those who are hard of hearing.

Call Center. Contractor shall ensure call center personnel are available/capable to handle multiple calls simultaneously. Contractor call center personnel shall answer incoming calls related to eligibility, benefits, referrals, claims and authorization of services from members or providers. Contractor shall be responsible for intake documentation into the appropriate systems. Overall expectation is to provide outstanding service to customers and strive to resolve callers’ needs on the first call. Referrals outside of Civilian Wellness network will be at employee expense. Call Center will be a clinical-first model in which calls are answered by a licensed, credentialed counselor within services provided immediately or facilitated support to appropriate resources is provided.

The contractor shall set up a dedicated toll-free number provided by the Department of the Air Force.

The DAF will retain ownership of the toll-free number at the end of the contract.

Contractor shall meet confidentiality and federal guideline (Health Insurance Portability and Accountability Act—HIPAA) requirements as they apply to mental health, medical testing, and related activities within this PWS.

5.2.1. Location-specific Support

• 5.2.1.2. >10K Full team (Counselor, Wellness Coordinator/Specialist, Speciality) 4-6 persons

• 5.2.1.3. >5K – 10K Wellness Team 2-3 persons

• 5.2.1.4 >2K – 5K Wellness Team 1-2 persons

• 5.2.1.5 <2K Mobile

• 5.2.1.6. Unique considerations (ex. PACAF will have Advocate/wellness but limited services)

5.2.2. Non-clinical mental health services will be provided in the following modes based on client preference: In person; video conferencing, telehealth or telephonic through an extensive national and international network of counselors and providers.

5.2.3. Employees may initiate contact with the program or be referred by a supervisor, labor representative, drug-testing/drug reduction program corrdinator, prevention workforce member, or any other source. Use of programs cannot be directed or mandated.

5.2.4. Website. The contract shall provide a user-friendly suite of web services to provide fast, easy access to interactive tools, resources, and instructional materials. The site will provide assessment tools, searchable database, articles, information on health topics relating to mental and physical health, substance abuse, legal and financial topics, and more. The website will support a interactive platform for users to track and engage with coaching and counseling personnel.

5.2.5. Mobile App. The contract shall provide a interactive, user-friendly mobile app accessible on primary phone/cellular systems. The app will provide primary access to the website resources as well as a chat function to engage with counselors and call center/program staff.

5.2.6. Life-Threatening Emergency situations shall be resonded to immediately using the most appropriate resources available. A life-threatening emergency is defined as a condition that requires immediate intervention to prevent death or serious harm to the client or others and is characterized by sudden onst, rapid deterioration of physical health (i.e. heart attack), cognition, judgement, or behavior, and is time limited in intensity and duration. The siuation is so critical that a member may not be able to access the needed intervention without assistance and transport.

5.2.6.1. Non-Life-Threatening Emergency and Urgent situations are defined as a condition that requires rapid intervention to prevent acute deterioration of the client’s clinical state. Contractor shall provided referral within six hours to a face-to-face counselor available for an appointment within 24 to 48 hours of initial assessment; virtual counseling is acceptable if client . The emergency may initially be considered to be life-threatening but because of the family and/or social resources that can be mobilized, the emergency can be contained to ensure the immediate safety of the member.

5.2.6.2. In routine situations, the Contractor shall provide names of resource referral specialists with first appointment availability within 3 business days of the caller's initial call for services. A routine situation is defined as all other cases not included above as emergency or urgent and can include requests for nutrition counseling, financial and legal consultation, and related wellness coaching and resources.

5.2.6.2.1. The Contractor shall offer first available appointment search to all routine callers. The caller can decline first available appointment assistance from the Contractor. The Contractor shall locate and provide resource contact information that has available appointment within 7 days of caller's initial call for services. The Contractor shall document if caller accepted appointment assistance and available appointment provided to caller.

5.2.6.2.2. If the initial appointment for routine cases is not scheduled to occur within 7 days from the initial request for service, the case file shall include documentation regarding the reason the appointment did not occur within 7 days.

5.2.6.2.3. Client can decline appointment assistance and opt to receive a referral list to self-identify options for support. In the event that that client chooses this manner of referral, the contractor should provide due diligence in ensuring list is up-to-date with active resources who are providing service through the Civilian Wellness Program and should identify which resources are virtual, in person, or both as applicable.

5.2.6.3. The contractor shall provide necessary coverage through the efficient assignment of qualified staff. Additional coverage may, at the contractor's discretion, be utilized to ensure that employees are seen within 25 miles from the client's home or worksite when services are to be delivered in-person. Contractor shall make reasonable efforts to utilize the coverage area within the 25-mile requirement.

5.2.6.4. The contractor shall notify the agency when the duty-to-warn is invoked because the stated intended victim is an employee of/or connected to the agency, consistent with applicable law. The contractor will make notification to servicing installation command post when applicable.

5.2.6.5. The contractor shall ensure that awareness of DAF agency resources is offered. Agency shall provide resource awareness/information to contractor.

5.2.7. The contractor shall promptly provide information when requested by agency when agency determines the information is needed to resolve issues, customer complaints, and related issues, excluding Protective Health Information (PHI).

5.2.8. There is no limit to the number of times an employee or their household member can utilize the Civilian Wellness program. Limits to use of individual clinical services (ex. Cardiac Risk Profiles) are noted in Appendix X.

5.2.9. Retirees (pending). Provide up to 6-months of continued Civilian Wellness support upon retirement from Federal Service. Service provided up to 10 retirees per contract year.

5.2.10. Services are provided for up to six (6) months to family members of civilians whose death occurred while an active civilian covered under the terms of this contract.

5.2.11. The contractor shall provide cardiac risk profile and health screenings up to 4 times per 12 month period. Profile screening will include but not be limited to blood pressure, cholesterol, blood sugar, height and weight, body composition, and skin analysis.

5.3. TASK B – Specialized/ Referral Support

5.3.1. Short-Term, Solution-Focused Counseling. Short-Term, Solution-Focused Counseling. The contractor shall provide master's level or higher, credentialed mental health professionals to provide employees and their family members with non-clinical short-term, solution-focused services.

Counseling shall focus on non-clinical prevention, early intervention, and practical resolution to life's challenges. Services include assessment; short-term, solution-focused problem solving; and referral to community resources.

Contractor counselors shall meet confidentiality and federal guideline (HIPAA) requirements.

5.3.1.2. The Contractor shall be available for in-person, video teleconferencing, and messaged-based (ex.

chat) consultation services, at designated times throughout the business day. The program is available telephonically at any time.

5.3.1.3. Contractor Counselors shall have at a minimum a favorable public trust, tier 1 investigation for personnel working under this contract. Some locations require a secret clearance based on a Tier 3 or T3R or higher investigation. Secret clearance must be submitted within 30 days after contract start date.

5.3.2. Nutrition. Registered Dietitians shall provide coaching on Health Risk Assessment results, one-on-one nutrition counseling, nutrition education, virtual nutrition demos, behavior modification, and wellness challenge/campaign support.

5.3.3. Health and Wellness Coaching. Certified/credentialed professionals for non-clinical behavior modification coaching, instruction of fitness activities, wellness classes, outreach education, wellness challenge/campaign support, and development of resources and materials.

5.3.4. Nurse Line. 24/7 Nurse Support Line connecting clients to a professional nurse who can assess testing results, advise you as to where to seek care, and, if possible, suggest self-care options that build on program resources and work towards optimizing health and readiness.

5.3.5. Services include up to six (6) sessions per issue.

5.4. TASK C – WorkLife Services. The contractor shall ensure employees have 24/7 access to, as a minimum, bachelor’s-level WorkLife consultants who have expertise in areas such as child development, education, physical wellness, and gerontology. WorkLife consultants find child care, elder care, and other resources, which meet the specific needs of the employee, including location, cost, and confirmed availability. Services include:

5.4.1. Child Care and Parenting; Parenting tips and tools; child care resources (centers, in-home care, camps, etc.); caregiver counseling and education; child development; and transportation resources, etc.

5.4.2. Adult Care and Aging Care options and living arrangements; caregiver issues and concerns;

community and local programs; emergency, respite, and hospice care; grief and bereavement; health insurance; home meal delivery programs; hospitals; in-home services; retirement; and support groups, etc.

5.4.3. Academics and Financial Aid Information on pre-k through doctoral-level and continuing education; grants and scholarships; tutoring services; extracurricular activities; and public and private options, etc.

5.4.4. Services and referrals for Children with Special Needs Programs and childcare options for children with special needs, such as physical, behavioral or emotional disabilities; child development; and testing assessments, etc.

5.4.5. Pregnancy and Adoption. Prenatal care; birthing options; breastfeeding; formula feeding;

adoption agencies and resources; managing international adoptions; legal issues; and support groups, etc.

5.4.6. Health and Wellness Fitness (gyms, classes, yoga, etc.); diet and nutrition; weight loss; children, women, men and seniors' health; prevention; sleep hygiene; groups; medications; and emotional well-being, mobile apps and support, etc.

5.4.7. Everyday Responsibilities moving and relocation; pet care; home and lawn services; automotive repair; event planning; and travel, health services, family engagement activities, etc.

5.4.8. Senior Care Management (SCM). The program offers one in-person, in-home assessment (up to 3 hours) from a highly qualified Care Manager providing a thorough assessment of the senior's home and activities of daily living. A detailed care plan will be provided summarizing the result of the assessment along with recommendations. The program also includes unlimited access to a Senior Care specialist to help review the care plan; implement the recommendations; and provide referrals to local resources. This can include, but is not limited to, detailed overviews of senior care facilities and ongoing care coordination to get the necessary help in place for both the senior and their caregivers.

5.4.9. Career Development and Coaching with assistance on job search and relocation, resume writing, professional development and speaking, interviewing and communication.

5.5. TASK D – Supervisor and Risk Management Consultation. The contractor shall provide consultation for concerns or issues related to an employee's conduct or performance. Consultants provide guidance and consultation to help supervisors and managers identify, interact with, and refer employees with performance or conduct issues to the appropriate resources. Consultants will provide awareness of how to incorporating civilian wellness programing into existing operational activities as well as part of prevention/postvention activities. This service is provide to military and civilian supervisors of civilians.

5.6. TASK E – Critical Incident Response Services. The contractor shall provide critical incident response (CIR) services to support employees, managers, and the organization after a disturbing or traumatic event. The goal of a critical incident intervention is to minimize the potential impact of a traumatic event by helping employees and the organization return to normal productivity as quickly as possible. Crisis response activities may include individual consultations; psychological first aid; CIR debriefings; crisis management briefings; and/or grief education presentations (see Outreach, Task H., Educational Presentations, Seminars, and Health Fairs below). The contractor shall assist with emergencies in the workplace to include unlimited critical incident stress debriefings and grief counseling. One event equals one provider per day up to 4 hours (per day) at one location. There will be no charge when facility’s own on-site Counselor is providing the service.

5.6.1. An agency may incur additional costs for a large-scale critical incident or disaster response and/or frequent critical incident responses due to the nature of the agency's work. Costs associated with large scale response efforts will be negotiated at the time of the event.

5.6.2. If asked and if scheduling allows, on-site Counselors are encouraged to participate as a member of agency disaster mental health/crisis response teams. Training to be provided by associated installation agencies may be required to effectively operate with this team

5.6.3. A CIR can be requested for any activity determined to have a potential negative impact on the civilian workforce of an organization and does not have to a unit-specific event, i.e. mass shooting, natural disaster, installation realignment.