DRAFT_Attachment 1 - PWS Event Support 2024.pdf

United States Air Force Academy (USAFA) USAFA Department of Athletics

Performance Work Statement (PWS) for

USAFA Intercollegiate and Special Event Support Services

USAFA Intercollegiate and Special Event Support Services

Table of Contents SECTION 1.0 – General Information/Description of Services and Deliverables

1.1. Background

1.2. SP Responsibilities/Support

1.3. Number of Estimated Annual Events

1.4. Manning and Equipment

1.5. Contractor Inventory Reporting Implementations

1.6. SP Personnel

1.6.1. Key Personnel

1.6.2. Service Provider Background Checks

1.6.3. Communication

1.6.4. Appearance

1.6.5. Professionalism

1.6.6. Training

1.6.7. Maintaining of Assigned Post

1.7. Description of Event Services

1.7.1. USAFA Intercollegiate Home Football Events

1.7.1.1 Football – Pre-Event Requirements

1.7.1.2 Football – Pre-Event Briefing

1.7.1.3 Football – Traffic, Coning, & Signage

1.7.1.4 Football – Parking

1.7.1.5 Football – Ring of Denial (R.O. D.) Swing Gates

1.7.1.6 Football – Stadium Entry & Field/Tunnel Access

1.7.1.7 Football – Press Box

1.7.1.8 Football – East Club

1.7.1.9 Football – Other Requirements

1.7.1.10 Football – Post-Event Requirements

1.7.1.11 Football – Post-Event Evaluation

1.7.2. All Other USAFA Intercollegiate Home Events (Non-Football)

1.7.2.1 Other Events – Pre-Event Requirements

1.7.2.2 Other Events – Pre-Event Briefing

1.7.2.3 Other Events – Event Traffic & Event Parking

1.7.2.4 Other Events – Venue Entry

1.7.2.5 Other Events – Ushering Services

1.7.2.6 Other Events – Post-Event Requirements

1.7.2.7 Other Events – Other Requirements

1.7.2.8 Other Events – Post-Event Evaluation

1.7.3. USAFA Special Events – (Non-Intercollegiate)

1.7.3.1 Special Events

1.7.3.2 Pre-Event Briefing

1.7.3.3 Pre-Event Requirements

1.7.3.4 Special Event Parking/Traffic Control

1.7.3.5 Special Event Post-Event Requirements

1.7.3.6 Special Event Post-Event Evaluation

1.7.4. USAFA Cadet Graduation

1.7.4.1 Graduation – Pre-Event Requirements

1.7.4.2 Graduation – Pre-Event Briefing

1.7.4.3 Graduation – Traffic, Coning, & Signage

1.7.4.4 Graduation – Parking

1.7.4.5 Graduation – Ring of Denial (R.O.D.) Swing Gates

1.7.4.6 Graduation – Stadium Entry & Field/Tunnel Access

1.7.4.7 Graduation – Ushering Services

1.7.4.8 Graduation – Press Box

1.7.4.9 Graduation – Post Event Requirements

1.7.4.10 Graduation – Post Event Evaluation

1.8. Contractor-Provided Property/Services/Equipment

1.8.1. Supplies and Equipment

1.8.2. Mobile Vehicles

1.8.3. Personal Safety

1.8.4. Hand Stamps

1.8.5. Traffic Cones

1.8.6. Phase In

1.8.7. Phase-Out

SECTION 2.0 – SERVICE SUMMARY TABLE

2.1 Performance Objectives That Relate Directly to Mission Essential Items

SECTION 3.0 - GOVERNMENT PROVIDED PROPERTY/SERVICES/EQUIPMENT

3.1 Government-Provided Services

3.1.1. Staging Area/Break Room

3.1.2. Venue Plans and Policies

3.2 Government-Provided Equipment

3.2.1. Metal Detectors/Hand -Wands

3.2.2. Utility Trailers

3.2.3. Traffic Cones

SECTION 4.0 - APPEDICES

4.1 Appendix A - Current List of Supported USAFA IC Sports, To Include Venues

4.2 Appendix B - Historical Data of USAFA IC Home Events & Estimated Total Time ... 16-18

4.3 Appendix C - Historical Data of USAFA Protocol VIP & Institutional Events ............. 19-20

4.4 Appendix D - Falcon Stadium Seating Map, Parking Lots, & Usher Location Map ..... 21-23

4.5 Appendix E - Overview of Cadet Athletic Venues

4.6 Appendix F - Cadet Field House Maps .......................................................................... 25-27

4.7 Appendix G - Cadet Gym Map

4.8 Appendix H – Cadet Soccer Stadium Map

4.8 Appendix I - Entry Policies for Athletic Venues ............................................................ 30-34

1. General Information/Description of Services and Deliverables

1.1. The United States Air Force Academy (USAFA) Department of Athletics (AD) provides home event support for 27 intercollegiate sports programs, approximately 1100 student athletes, and 100 coaches on an annual basis. This is in direct support of the USAFA mission to create officers of character. A key factor in maintaining status as a “world-class institution” is to provide first class event venue support, to a multitude of different venues, to all student athletes, visiting participants and staff, and the 600,000 plus patrons that visit and attend USAFA home sporting events. USAFA also has a vast array of highly visible Protocol and Institutional events which include distinguished visitors and guests.

1.2. The Service Provider (SP) shall provide trained personnel, equipment, materials, supervision, and other items and services necessary to provide Event Venue Support to the U.S. Air Force Academy (USAFA) Department of Athletics, as well as for other special events held on USAFA. Event support includes intercollegiate home football games at Falcon Stadium, and other intercollegiate home sporting events held at the Cadet Field House, Cadet Gym, and outdoor sports venues. It also covers support for Parades, I-Day, Special Protocol Events, and Graduation week culminating in Graduation Day. This service requires supervisory oversight and management of patron access to include patron/bag screening, ticket taking, ushering/crowd control, traffic/coning/signage management, parking management, Ring of Denial (R.O.D., an area of the USAFA football stadium that only vehicles with access are allowed due to Anti-Terrorism measures), oversight and access to the Falcon Stadium Press Box, and Falcon Stadium East Club. The SP shall perform Event Support within the standards of this PWS, to include performing outdoors at various times and in various types of inclement weather.

1.2.1. SP traffic/coning supervision shall attend a pre-event Government-led brief. Time and location to be determined by Government lead. (10th SFS Rep)

1.2.2. SP parking/gate supervision shall attend a pre-event Government-led brief. Time and location to be determined by Government lead. (HQ USAFA/AD)

1.3. Number of estimated Annual Events. The SP shall perform all support operations for the USAFA events listed in Appendix A, B, and C. The SP shall attend Government-led event support scheduling meetings as needed, as well as football support meetings prior to each home game. The SP will be provided with a monthly schedule of events at least once a month or as changes occur.

1.3.1. The number of annual intercollegiate and USAFA institutional events is an estimate only. There may also be occasions where support from the SP is subject to change, and/or not required due to low attendance figures, security initiatives, or rescheduling of events. The government will notify the SP no later than two (2) days prior to the change in a scheduled event. In the event that an event is cancelled within 2 days, an $830 administrative fee may be paid to the SP to recover costs.

1.4. Manning and Equipment. The SP shall be responsible for maintaining a safe and smooth-running venue for assigned USAFA events. SP shall establish and maintain open lines of communication during events between functional areas in case of last-minute changes, emergencies, evacuations, etc. It is the SP’s responsibility to redirect workforce to comply with changes to event plans. All event timelines are approximate based on the event. Timelines are subject to change as required and will be communicated prior to the event by the Government Event Representative.

1.5. Performance of Services during Crisis Declared by the Secretary of Defense. In accordance with DFARS 252.237- 7023, the services provided under this contract are not considered an “essential contractor service.” The Contractor shall not perform work during a crisis declared by the Secretary of Defense.

1.6. SP Personnel

1.6.1. Key Personnel: The SP shall designate in writing to the Contracting Officer and Contracting Officer Representative (COR) the name and contact information for the Program Manager (PM) and the Alternate Program Manager who shall be responsible for performance of all services outlined in this PWS. The SP’s PM or Alternate shall provide coordination for each event and shall maintain communication with Security Forces and/or Government Event Director as needed. The SP’s PM or Alternate shall provide onsite coordination for all football, basketball, Graduation, and hockey events. All other events shall be coordinated with a supervisor or equivalent.

1.6.2. Service Provider Background Checks: SP is required to adhere to the following background/vetting requirement:

IAW DTM 09-012, Attachment 3, Para 2(b) Non-Federal Government and non-DoD-issued card holders who are provided unescorted access require identity proofing and vetting to determine fitness and eligibility for access. 2(b)1.

Persons requesting access shall provide justification and/or purpose for access to DoD facilities. 2b(4) Installation government representatives shall query the following government authoritative data sources to vet the claimed identity and to determine fitness, using biographical information including, but not limited to, the person’s name, date of birth, and social security number: (a) The National Crime Information Center (NCIC) database (b) The Terrorist Screening Database (c) Other DoD approved sources.

1.6.3. Communication: SP personnel shall be able to read, write, understand and make him/herself understood in English. SP personnel shall establish and maintain a communication plan for quickly elevating issues which cannot be resolved, patrons that become resistant or identified risks to the SP Command Post Representative, Security Forces and/or the on-site Government Event Director. SP Supervisors shall have the capability (via radio or other SP established mode) to expeditiously communicate and implement the communication plan or event plan changes as well as emergency or evacuation procedures. SP must provide Security Forces and/or the on-site Government Event Director the communication plan no later than 15 days prior to the start of the Academic Year.

1.6.4. Appearance: SP’s personnel shall present a neat, professional appearance and wear distinctive clothing, and name tags that make personnel easily recognizable as contractor employees. In premium club/VIP areas, SP personnel should not have visible face modifications, including piercings or tattoos. SP personnel should have hair of a natural hair color, and facial hair should adhere to professional standards. SP personnel shall wear distinctive shirts/jackets with the SP name on the front and/or back for easy identification (i.e. neon green, neon yellow, etc.) and shall be submitted to and approved by the COR no later than 30 days after contract award. Other visible clothing accessories such as hats, beanies, gloves, socks etc., that have other NCAA teams are not permitted to be worn during events.

1.6.5. Professionalism: The SP personnel shall exhibit professionalism and good customer service skills at all times. This includes all pre-event, during event, and post-event initiatives. Additionally, SP personnel shall address and resolve problems in a courteous and expedient manner. If SP personnel requires assistance with unruly spectators/visitors, the SP shall contact the Security Forces or the on-site Government Event Director.

1.6.6. Training: All SP personnel shall be trained in the practice of providing good customer service, traffic and parking control, patron and bag screening, event entry procedures, ticket-taking, ushering and crowd control, and event and venue safety procedures. Additionally, SP personnel shall be trained on how to communicate issues and suspicious actions to Security Forces along with evacuation measures during an event and how to identify and report lost children. Training shall be established by the SP and ensure all employees can successfully perform the requirements outlined in this PWS.

SP contractor shall provide initial training prior to each intercollegiate season, and, at a minimum, semiannual refresher training. SP will provide documentation to the government showing that each employee received training on an annual and semiannual basis. Training will also include a government-provided active shooter/lockdown training annually for all SP personnel. This training may either take place “face-to-face” with the Anti-Terrorism Officer, provided as computer-based training, or a combination of both.

1.6.7. Maintaining of Assigned Post: The SP personnel shall be posted on time according to event requirements and remain visible and posted in key areas of responsibility for the duration of the event. SP personnel shall ensure safe and efficient entry prior to event, as well as safe and efficient exiting after said event has concluded.

1.7. Description of Event Services

1.7.1. USAFA Intercollegiate Home Football Events

1.7.1.1. Football – Pre-Event Requirements: SP personnel shall perform a complete facility check to ensure that all entrances and exits are locked except for the primary entrances which will be equipped with NCAA required screening capabilities. This facility check will occur no later than one hour prior to the doors opening or as identified by the Government Event Director. If required, SP personnel shall set up government provided metal detectors, barriers/swing gates, traffic cones, signage, lighting, parking barriers, and screening devices (e.g. stanchions, portable walls, tables, etc.)

as required. When required, SP parking attendant personnel shall turn on all government provided portable Light-Alls in parking lots.

1.7.1.2. Football – Pre-Event Briefing: SP Gate Entry personnel, SP Field Staff personnel, and SP Press Box personnel shall attend a pre-event Government-led brief approximately 4 hours prior to the start of the event, subject to change as directed by Government Event Director.

1.7.1.3. Football – Traffic, Coning, & Signage: Per MUTCD guidance (Manual on uniform traffic control devices;

https://mutcd.fhwa.dot.gov/kno_11th_Edition.htm) the SP contractor shall provide trained traffic and coning personnel who are able to place traffic cones and signage, from North Gate & South Gate Entry/Exit, to include all Stadium Blvd initiatives, including supervisors at all key intersections along the route. SP personnel shall ensure this is completed at a minimum of 5 hours prior to kickoff, with all placed cones having a purpose according to traffic flow. SP traffic personnel shall be posted and ready at 4 hours, 15 minutes prior to kickoff and be able to safely direct vehicles into the proper lanes, appropriate parking lots, and/or change traffic patterns when the occasion arises. SP personnel shall be equipped with the appropriate safety gear and clothing for inclement weather (i.e highly visible safety vests, directional hand flags, flashlights and cold weather gear when necessary – see OSHA Work Zone Traffic Safety Fact Sheet for ideas;

https://www.osha.gov/sites/default/files/publications/work_zone_traffic_safety.pdf). NOTE: SP Traffic/Coning personnel must attend pre-event SP led brief.

SP supervisors shall be able to consistently, expediently, and effectively communicate via radios with all SP traffic personnel to ensure timely placement or movement of personnel to meet traffic plan requirements or accommodate traffic plan changes.

SP supervisors shall also ensure proper coning and signage are maintained throughout the event, repositioning any that have fallen over or are impeding the flow of traffic. SP personnel shall coordinate with SFS and develop a traffic plan ensuring traffic is directed in an efficient and safe manner. This requirement needs to be accomplished during both day-time and night-time events.

Upon completion of event, SP personnel shall provide safe and efficient vehicle exit from USAFA. SP personnel shall exhibit professionalism at all times and be able to address and resolve problems and answer questions in a courteous and expedient manner. SP personnel shall retrieve all traffic cones and signage immediately after traffic has cleared the event, to include cones and signs on the side of the road. SP traffic vehicles shall be highlighted appropriately, e.g., yellow beacon lights, flashers, etc.

1.7.1.4. Football – Parking: The SP contractor shall provide a sufficient number of trained parking lot attendants who are posted 4 hours, 15 minutes prior to kickoff at interior lot roads, Academy Drive lot entrances, and all other assigned stadium parking lots. SP personnel shall direct and guide vehicles to selected parking lots/spaces in an efficient, safe, and organized manner to avoid traffic congestion and potential accidents. This requirement shall be accomplished during both day-time and night-time events, as well as in a multitude of different weather conditions. SP personnel shall be equipped with the appropriate safety gear and clothing, e.g., highly visible safety vests and hats, directional hand flags, and flashlights when necessary (see OSHA Work Zone Traffic Safety Fact Sheet for ideas;

https://mutcd.fhwa.dot.gov/kno_11th_Edition.htm https://www.osha.gov/sites/default/files/publications/work_zone_traffic_safety.pdf https://www.osha.gov/sites/default/files/publications/work_zone_traffic_safety.pdf). Upon completion of event, SP parking personnel shall provide safe and efficient vehicle departure to all main roads. SP personnel shall exhibit professionalism at all times, and be able to address and resolve problems and answer questions in a courteous and expedient manner. SP contractor shall also provide one individual for roof-top parking oversight who is responsible for coordinating communication with all SP parking supervisors and the SP Command Post representative. NOTE: SP parking personnel must attend pre-event SP led brief.

1.7.1.5. Football – Ring of Denial (R.O.D.) Swing Gates: Dependent on which gate, the SP contractor shall provide trained personnel who are posted 5 hours prior to kickoff, and able to direct “Authorized Vehicles Only” to select parking lots inside the R.O.D. swing-gates. This requirement shall be accomplished during both day-time and night-time events, as well as in various types of weather. Upon completion of event, SP personnel shall provide safe and efficient vehicle and patron exit out of the R.O.D. area. SP personnel shall exhibit professionalism at all times, and be able to address and resolve problems and answer questions in a courteous and expedient manner. Post game, SP personnel shall not leave their assigned post until directed to do so by SP management.

1.7.1.6. Football – Stadium Entry & Field/Tunnel Access: The SP contractor shall provide a sufficient number of stadium gate entry and field access personnel. Stadium gate entry includes East Club Plaza public and VIP entry. East Club VIP gate entry personnel are posted 2 hours 45 minutes prior to kickoff, Plaza public gate entry personnel are posted 2 hours 15 minutes prior to kickoff, and field access personnel are posted 3 hours prior to kick. Top of, and bottom end of north-end tunnel shall be posted 5 hours prior to kickoff. Upon opening, the SP personnel shall examine/scan all tickets and game credentials to verify authenticity and deny entry to those who do not have proper tickets/credentials. (The Government will provide electronic ticket scanners when applicable.) SP personnel shall conduct a visual inspection of all event patrons and a visual search of all hand-carried items brought to the event by patrons in accordance with Falcon Stadium Entry Policies (Appendix I). SP personnel shall accomplish this in a safe and efficient manner. SP personnel shall deny entry to all individuals who display behaviors of aggression, excessive anxiety and/or lack of self-control resulting from, but not limited to, intoxication. SP personnel shall follow SP communication plan (PWS 1.6.3) immediately if an individual denied entrance becomes resistant. SP personnel shall not be responsible for restraining such individuals. Upon completion of said event, SP entry gate personnel shall ensure the safe and expedient exit of patrons. Depending on attendance, the SP shall operate with additional lanes at Entry Gates 3, 4, 5, 6, and 8. Crowd size will be communicated by Government Event Representative.

Field/Tunnel Access: SP personnel shall limit access to game officials, game management personnel, teams, Athletic Department/Event staff, Media, and patrons with appropriate credentials/tickets. SP personnel shall monitor locker room entry, top and lower north tunnel area, and east and west sideline stairs to include areas directly behind team benches, to prevent unauthorized entry. All unauthorized personnel shall be stopped from engaging with the teams. SP personnel shall exhibit professionalism at all times and be able to address and resolve problems, and answer questions in a courteous and professional manner. Exceptions to Entry Requirements: SP personnel shall allow unrestricted entry for game officials, team officials, first responders, and team members/coaches that display proper game-day credentials.

1.7.1.7. Football – Press Box (Blue-Silver, Private Suites, Media Area, Command Center, & Roof Top): The SP shall provide Press Box personnel who are posted 2 hours, 15 minutes prior to kickoff. SP shall also provide a Command Center representative who must be posted 4 hours prior to kickoff. The SP’s personnel assigned to the Press Box shall exhibit the best in customer service skills, enhanced dress and appearance (e.g. sport coat, dress shirt, slacks, and no tennis shoes with ID badge with name and company logo),and provide professional service at all times. SP personnel should not have visible face modifications, including piercings or tattoos. SP personnel should have hair of a natural hair color, and facial hair should adhere to professional standards. SP personnel shall be able to address and resolve problems, and answer questions in a courteous and expedient manner. SP personnel shall post on-time, staff key entry points (Interior and Exterior), and be able to conduct visual inspection of all attendees, to include all hand carried items, and/or handbags, check all Blue-Silver/Private Suite tickets and authorized game management credentials to verify authenticity.

Blue-Silver & Private Suite Areas: SP personnel shall limit access only to those individuals who possess a valid Blue-Silver/Private Suite ticket or possess the appropriate game credential for those specific areas.

Media/Command Center: SP personnel shall limit access only to those individuals who possess the appropriate game credentials.

Roof Top: SP personnel shall limit access to the Press Box roof to only those personnel who are displaying an authorized credential and are identified on a Government-provided Roof Top Access list.

1.7.1.8. Football – East Club: The SP shall provide East Club personnel who are posted 2 hours, 45 minutes prior to kickoff. The SP’s personnel assigned to the East Club shall exhibit the best in customer service skills, enhanced dress and appearance (e.g. sport coat, dress shirt, slacks, and no tennis shoes with ID badge with name and company logo),and provide professional service at all times. SP personnel should not have visible face modifications, including piercings or tattoos. SP personnel should have hair of a natural hair color, and facial hair should adhere to professional standards. SP personnel shall be able to address and resolve problems and answer questions in a courteous and expedient manner. SP personnel shall post on-time, staff key entry points (Parking, Interior, and Exterior), and be able to conduct visual inspection of all attendees, to include all hand carried items, and/or handbags, check all East Club tickets and authorized game management credentials to verify authenticity.

1.7.1.9. Football – Other Requirements: SP personnel shall monitor and attempt to resolve all unsportsmanlike or disruptive conduct of fans (e.g. throwing of items onto playing area, cursing, abuse of teams or officials, etc.). SP personnel shall monitor seating areas for unauthorized items such as those listed in Entry Policies (Appendix I) that may jeopardize the safety of others. SP personnel shall follow the SP communication plan to elevate all risks such as these.

Ushering Services: The SP shall provide a sufficient number of trained ushers posted at 30 designated locations (Appendix D), 2 hours, 15 minutes prior to kick off to check/scan tickets, and credentials for validity, seat authorized patrons, and to provide directional guidance and to ensure crowd safety. The SP shall place emphasis on: (1) manning entry points and reserved seating sections; (2) monitoring access to lower level (playing field);

(3) and monitoring any other key areas identified by the Government Event Director at the pre-event briefing. SP personnel shall ensure safe and efficient entry prior to event, as well as safe and efficient exiting after said event has concluded. The SP Ushers shall attend a pre-event Government-led brief prior to the start of the event.

1.7.1.10. Football – Post-Event Requirements: Following a Football game, SP personnel shall oversee and assist the Government in ensuring all patrons leave the venue in an orderly manner through designated gates. The SP’s Press Box, Entry Gate, and assigned Usher personnel shall remain on site approximately 15-30 minutes (unless otherwise stated by the Government Event Director) following the completion of the event to ensure the venue is cleared. SP’s Field and Tunnel personnel shall remain on site approximately 1 hour (unless otherwise stated by the Government Event Director) following the completion of the event to ensure the field is cleared and game officials and the visiting team have departed in a safe and efficient fashion. SP’s R.O.D., Parking Management, and Traffic/Coning personnel, shall remain on site until each of their respective areas are safely cleared of all vehicle traffic and congestion. SP personnel shall ensure that the tunnel and locker room areas are free of any unauthorized personnel after each event. SP personnel shall disassemble, remove and place in storage all government-provided metal detectors, barriers/swing gates, lighting, parking barriers, and screening devices (e.g. stanchions, portable walls, tables, etc.) as required (unless otherwise stated by the Government Event Director). When required SP personnel shall turn off all government provided portable Light-Alls in parking lots.

1.7.1.11. Football- Post-Event Evaluation: The Government will provide a post event evaluation NLT five business days after a Football game. The evaluation will be in writing and signed by both the on-site COR and the SP. This evaluation is to provide two-way feedback between the Government and SP contractor.

1.7.2. All Other USAFA Intercollegiate Home Events (Non-Football)

1.7.2.1. Other Events – Pre-Event Requirements: The SP shall perform a complete facility check to ensure that all entrances and exits are locked except for the primary entrances which will be equipped with NCAA required screening capabilities. This facility check will occur no later than 15 minutes prior to the doors opening or as identified by the Government Event Director. If required, SP personnel shall set up government provided metal detectors, barriers/swing gates, lighting, parking barriers, and screening devices (e.g., stanchions, portable walls, tables, etc.) as required. When required, SP parking lot personnel shall turn on all government provided portable Light-Alls in parking lots.

1.7.2.2. Other Events – Pre-Event Briefing: The SP shall ensure their employees are checked for proper credentials and signed-in prior to event briefing. SP contractor shall ensure all entry gate/usher personnel assigned to said event attend a Government led pre-event briefing 90 minutes prior to the start of said event (pre-event briefing for gymnastics events will be held 2.5 hours prior to start of event). This includes all events at the Cadet Field House, Cadet Gym, Holaday Athletic Center (HAC), or any one of the outdoor venues within the Athletic Department sports complex. Events include, but are not limited to: Men’s and Women’s Basketball, Boxing Wing Open, Men’s and Women’s Gymnastics, Hockey, Lacrosse, Indoor Track, Outdoor Track, Men’s and Women’s Soccer, Volleyball, Wrestling.

1.7.2.3. Other Events – Event Traffic & Parking: (Men’s Basketball, Hockey, Boxing Wing Open, & Outdoor Track & Field) The SP shall provide trained traffic & parking lot attendants who are posted 90 minutes prior to start of event, and able to direct vehicles to selected parking lots/spaces at the Cadet Field House, Cadet Gym, HAC, Outdoor Track, or any one of the outdoor venues within the Athletic Department sports complex in the most efficient, safe, and organized manner possible to avoid traffic congestion and potential accidents. SP personnel shall be equipped with the appropriate safety gear and clothing, e.g., highly visible safety vests and hats, directional hand flags, and flashlights when necessary (see OSHA Work Zone Traffic Safety Fact Sheet for ideas;

https://www.osha.gov/sites/default/files/publications/work_zone_traffic_safety.pdf). This requirement shall be accomplished during both day-time and night-time events, as well as in a multitude of different weather conditions. Upon completion of event, SP parking attendant personnel shall provide safe and efficient exit to all main roads. SP personnel shall exhibit professionalism at all times and be able to address and resolve problems and answer questions in a courteous and expedient manner.

NOTE: Parking Lot Redistribution: Outside of the normally scheduled events where reserved parking is required, there may be (not more than five times a year) additional parking lot cordoning and monitoring required of SP personnel. Upon notification, the SP shall provide the personnel and equipment to re-designate reserved parking areas for an event later in the day. The SP shall be notified three calendar days in advance when this service is required.

1.7.2.4. Other Events – Venue Entry: The SP shall provide trained personnel related to each respective sport, and the venue it’s held in. SP personnel shall be posted NLT 1 hour prior to the start of the event. SP personnel for gymnastics meets shall be posted NLT 2 hours prior to start of the event. Upon opening, SP personnel shall scan/examine all tickets and game management credentials to verify authenticity and deny entry to those who do not have proper tickets/credentials. (The Government will provide electronic ticket scanners when applicable.) SP personnel shall conduct a visual inspection of all event attendees and a visual search of all hand-carried items brought to the event by attendees (Appendix I). This requirement shall be accomplished in a safe and efficient manner. SP personnel shall monitor all exit and entrance areas for unauthorized entry. Venue Entry includes any VIP, and/or designated Club area oversight, and monitoring. SP personnel shall deny entry to all individuals who display behaviors of aggression, excessive anxiety and/or lack of self-control resulting from, but not limited to, intoxication. SP personnel shall follow SP communication plan (PWS 1.6.3) immediately if an individual denied entrance becomes resistant. SP personnel shall not be responsible for restraining such individuals. Upon completion of event, gate personnel will ensure the safe and expedient exit of spectators.

NOTE: Exceptions to Venue Entry: SP personnel shall allow unrestricted entry for game officials, team officials, team members, and team coaches. These officials and their bags and equipment shall gain entry without going through metal detectors, so long as they display proper identification.

1.7.2.5. Other Events – Ushering Services: The SP shall provide trained ushers to check tickets, seat authorized patrons, and to provide directional guidance and to ensure crowd safety. SP personnel shall be posted NLT 1 hour prior to the start of the event. SP personnel shall place emphasis on: (1) manning entry points and reserved seating sections; (2) monitoring access to lower levels (court, ice, and field) to authorized personnel only; (3) and monitoring any other key areas identified by the Government Event Director at the pre-event briefing. SP personnel shall ensure safe and efficient entry prior to event, as well as safe and efficient exiting after said event has concluded. Ushering services includes any VIP, and/or designated Club area oversight, and monitoring.

1.7.2.6. Other Events – Post-Event Requirements: Following an event, SP personnel shall oversee and assist the Government in ensuring all patrons leave the venue in a safe and orderly manner through designated exit doors. The SP’s ushers and gate entry personnel shall remain on site approximately 15 minutes (unless otherwise stated by the Event Director) following the completion of the event to ensure the venue is cleared. SP’s home/visiting team, and officials locker room personnel shall remain on site approximately 30-45 minutes (unless otherwise stated by the Government Event Director) following the completion of the event to ensure the game officials and visiting team have departed in a safe and efficient manner. When required, SP’s Parking Management shall remain on site until parking lots are safely cleared of all vehicle traffic and congestion (approximately 1 hour after event). SP personnel shall ensure that no public access is gained to the field/court/rink after an event. SP personnel shall ensure that all locker room areas are free of any unauthorized personnel after each event. SP personnel shall disassemble, remove and place in storage all government-provided metal detectors, barriers/swing gates, lighting, parking barriers, signage, and screening devices (e.g. stanchions, portable walls, tables, etc.) as required (unless otherwise stated by the Event Director). When required, SP personnel shall turn off all government-provided portable Light-Alls in parking lots.

1.7.2.7. Other Events – Other Requirements: SP personnel shall monitor and attempt to resolve all unsportsmanlike or disruptive conduct of fans (e.g., throwing of items onto playing area, cursing, abuse of teams or officials, etc.). SP personnel shall monitor seating areas for unauthorized items such as those listed in Entry Policies (Appendix I) that may jeopardize the safety of others. SP supervision shall notify on-site Security Forces, and/or the on-site Government Event Director when the situation dictates in accordance with SP communication plan.

1.7.2.8. Other Events – Post-Event Evaluation: The on-site Government Event Director will provide a post-event evaluation prior to SP personnel leaving the USAFA premises after an event. The evaluation will be in writing and signed by both the on-site Government Event Director, and the SP game manager. This evaluation is to provide immediate two-way event feedback between the Government and SP.

1.7.3. USAFA Special Events – (Non-Intercollegiate Events)

1.7.3.1. Special Events: SP special event duties are usually very similar to the AD intercollegiate duties. Location of these events are scattered around USAFA and may include The Carlton House, Falcon Stadium, the Athletic Complex, Stillman Field, and the Cadet Terrazzo. Events include, but aren’t limited to: Parades, award ceremonies, Graduation events, Parents’ Weekend events, Carlton House, I-Day, USAFA Open House, and CORONA (Commanders Conference) events.

1.7.3.2. Special Events – Pre-Event Briefing: The SP shall ensure all their employees are checked for proper credentials and signed-in prior to the event. A pre-event briefing may be held depending upon the location of the event and at the discretion of the assigned Government Event Director, and/or Point of Contact (POC) for the special event.

1.7.3.3. Special Events – Pre-Event Requirements: SP personnel shall perform a complete facility check as applicable to the location of the event. If required, the SP personnel shall set up government provided metal detectors, barriers/ swing gates, lighting, parking barriers, and screening devices (e.g., stanchions, portable walls, tables, etc.). All government-provided equipment is stored on location at each facility.

1.7.3.4. Special Events – Parking/Traffic Control: When required, the SP shall provide trained parking attendants who are posted prior to the start of said event according to the time/requirement of Government Office of Primary Responsibility (OPR). SP personnel shall direct vehicles to selected parking spaces in the most efficient and safe manner possible to avoid traffic congestion and potential accidents. This task shall be accomplished during both day-time and night-time hours. SP personnel shall be equipped with the appropriate safety gear and clothing, e.g., highly visible safety vests and hats, directional hand flags, and flashlights when necessary (see OSHA Work Zone Traffic Safety Fact Sheet for ideas; https://www.osha.gov/sites/default/files/publications/work_zone_traffic_safety.pdf). SP personnel shall be capable of proper coning and signage placement, traffic control, and parking vehicles in all Falcon Stadium parking lots simultaneously, the Carlton House, Cadet Field House, Cadet Lots, or in any one of the multiple athletic fields parking areas. The SP shall take all measures necessary to ensure the safety of its employees and patrons to ensure an employee is not put into a position that could cause bodily injury. SP personnel shall also limit non-public areas to authorized vehicles only. SP personnel shall provide safe and easy access to main roads after the event.

1.7.3.5. Special Events – Post-Event Requirements: Following all events, SP personnel shall oversee and assist the Government in ensuring all patrons leave the venue in an orderly manner. The SP’s personnel shall remain on site approximately 30 minutes (unless otherwise stated by the Government Rep, and/or POC for the special event) following the completion of the event to ensure the venue/parking lot is cleared. If required, SP personnel shall disassemble, remove and place in storage all government-provided metal detectors, barriers/swing gates, lighting, parking barriers, and screening devices (e.g., stanchions, portable walls, tables, etc.) as required (unless otherwise stated by the Government Event Director).

1.7.3.6. Special Events – Post-Event Evaluation: If required, the Government will provide a post-event evaluation prior to the SP personnel leaving the USAFA premises after an event. The evaluation will be in writing and signed by the Government Representative, and SP event supervisor. This evaluation is to provide immediate event feedback between the Government and SP contractor.

1.7.4. USAFA Cadet Graduation

1.7.4.1. Graduation – Pre-Event Requirements: SP personnel shall perform a complete facility check to ensure that all entrances and exits are locked except for the primary entrances which will be equipped with required screening capabilities. This facility check will occur no later than 30 minutes prior to the doors opening or as identified by the Government Event Director/Event POC. If required, SP personnel shall set up government-provided metal detectors, barriers/swing gates, traffic cones, signage, lighting, parking barriers, and screening devices (e.g., stanchions, portable walls, tables, etc.).

1.7.4.2. Graduation – Pre-Event Briefings: SP Gate Entry personnel, SP Field staff personnel, and SP Press Box personnel shall attend a pre-event Government-led brief approximately 5 hours prior to the start of the event, subject to change as directed by Government Event Director.

1.7.4.3. Graduation – Traffic, Coning, & Signage: Per MUTCD guidance (Manual on uniform traffic control devices;

https://mutcd.fhwa.dot.gov/kno_11th_Edition.htm) the SP contractor shall provide trained traffic and coning personnel who are able to place traffic cones and signage, from North Gate & South Gate Entry/Exit, to include all Stadium Blvd initiatives, and all key intersections along the route. SP personnel shall ensure this is completed at a minimum of 5 hours, 30 minutes prior to event, with all placed cones having a purpose according to traffic flow. SP traffic personnel shall be posted and ready at 5 hours, 15 minutes prior to event and be able to safely direct vehicles into the proper lanes, appropriate parking lots, and/or change traffic patterns when the occasion arises. NOTE: SP Traffic/Coning personnel shall attend a pre-event SP led brief. Timelines are subject to change based on the speaker for the Graduation event.

SP supervisors shall be able to consistently, expediently, and effectively communicate via radios with all traffic personnel.

SP supervisory shall also ensure proper coning and signage are maintained throughout the event, repositioning any that have fallen over or are impeding the flow of traffic. SP personnel shall coordinate with SFS and develop a traffic plan ensuring traffic is directed in an efficient and safe manner. This requirement shall be accomplished during both day-time and night-time situations.

Upon completion of event, SP personnel shall provide safe and efficient vehicle exit from USAFA. SP personnel shall exhibit professionalism at all times, and be able to address and resolve problems and answer questions in a courteous and expedient manner. SP personnel shall retrieve all traffic cones and signage immediately after traffic has cleared the event, to include cones and signs on the side of the road. SP traffic vehicles shall be highlighted appropriately, e.g., yellow beacon lights, flashers, etc.

1.7.4.4. Graduation – Parking: The SP shall provide trained parking lot attendants who are posted 4 hours, 15 minutes prior to start of event at interior lot roads and Academy Drive lot entrances and all other assigned stadium parking lots. SP personnel shall direct and guide vehicles to selected parking lots/spaces in an efficient, safe, and organized manner and to avoid traffic congestion and potential accidents. This requirement shall be accomplished in all types of weather. SP personnel shall be equipped with the appropriate safety gear and clothing, e.g., highly visible safety vests and hats, directional hand flags, and flashlights when necessary (see OSHA Work Zone Traffic Safety Fact Sheet for ideas;

https://www.osha.gov/sites/default/files/publications/work_zone_traffic_safety.pdf). NOTE: SP parking personnel shall attend a pre-event SP led brief.

Upon completion of event, SP parking attendant personnel shall provide safe, and efficient access to all main roads. SP personnel shall exhibit professionalism at all times and be able to address and resolve problems and answer questions in a courteous and expedient manner. SP shall also provide one individual for roof-top parking oversight who is responsible for coordinating communication with all SP parking supervisors and the SP Command Post representative.

1.7.4.5. Graduation – Ring of Denial (R.O.D.) Swing Gates: The SP shall provide trained personnel who are posted 5 hours prior to start of event, and able to direct vehicles with the proper “Authorized Vehicles Only” placards to select parking lots inside the R.O.D. swing-gates. This requirement shall be accomplished in various types of weather. Upon completion of event, SP personnel shall provide safe and efficient exit out of the R.O.D. area. SP personnel shall exhibit professionalism at all times, and be able to address and resolve problems and answer questions in a courteous and expedient manner. SP personnel shall not leave their assigned post until directed to do so by SP management.

1.7.4.6. Graduation – Stadium Entry & Field/Tunnel Access: The SP shall provide gate entry and field access personnel who are posted 2 hours, 30 minutes prior to event. The top of, and bottom end of north-end tunnel shall be posted 4 hours prior to graduation. Upon opening, SP personnel shall examine all tickets and graduation credentials to verify authenticity and deny entry to those who do not have proper tickets/credentials. (The Government will provide electronic ticket scanners when applicable.) SP personnel shall conduct a visual inspection of all event attendees and a visual search of all hand-carried items brought to the event by attendees (Appendix I). SP personnel shall accomplish this in a safe and efficient manner. SP personnel shall deny entry to all individuals who display behaviors of aggression, excessive anxiety and/or lack of self-control resulting from, but not limited to, intoxication. The SP contractor shall follow SP communication plan (PWS 1.6.3) immediately if an individual denied entrance becomes resistant. SP personnel shall not be responsible for restraining such individuals. Upon completion of said event, SP gate personnel shall ensure the safe and expedient exit of spectators.

Field/Tunnel Access: SP personnel shall limit access to graduation participants, and those members with the appropriate credentials only. SP personnel shall monitor the top and lower north tunnel area, all stairs (to include east and west sidelines), to prevent unauthorized entry. SP personnel shall exhibit professionalism at all times and be able to address and resolve problems, and answer questions in a courteous and professional manner.

1.7.4.7. Graduation – Ushering Services: Ushering services is not a standard requirement for graduation unless the Cadet Wing does not provide a Cadet Usher detail. If this situation should present itself, the SP contractor shall provide a sufficient number of trained ushers, posted 2 hours and 30 minutes prior to event, to check tickets, seat authorized patrons, and to provide directional guidance and to ensure crowd safety. The SP contractor shall place emphasis on: (1) manning entry points and reserved seating sections; (2) monitoring access to lower levels (field); (3) and monitoring any other key areas identified by the Government Event Director at the pre-event briefing. SP personnel shall ensure safe and efficient entry prior to event, as well as safe and efficient exiting after said event has concluded. If required, the SP Ushers, in conjunction with SP entry gate and field personnel, shall attend a pre-event Government-led brief prior to the start of the event (or as directed by Government/Event POC).

1.7.4.8. Graduation – Press Box Command Center: The SP will provide a trained person to work in the Press Box during graduation as the SP Command Center representative.

1.7.4.9. Graduation – Post Event Requirements: Following graduation, the SP personnel shall oversee and assist the Government in ensuring all patrons leave the venue in an orderly manner through designated gates. The SP’s Press Box, and Entry Gate personnel shall remain on site approximately 15-30 minutes (unless otherwise stated by Government oversight) following the completion of the event to ensure the venue is cleared. SP’s Field and Tunnel personnel shall remain on site approximately 30-60 minutes (unless otherwise stated by Government oversight) following the completion of the event to ensure the field is cleared and all participants have departed in a safe and efficient fashion. SP’s R.O.D., Parking Management, and Traffic/Coning personnel, shall remain on site until each of their respective areas are safely cleared of all vehicle traffic and congestion. SP personnel shall ensure that no public access is gained to the field after graduation. SP personnel shall ensure that the tunnel and locker room areas are free of any unauthorized personnel after graduation. SP personnel shall disassemble, remove and place in storage all government-provided metal detectors, barriers/swing gates, lighting, parking barriers, and screening devices (e.g. stanchions, portable walls, tables, etc.) as required (unless otherwise stated by the Government Event Director). When required SP personnel shall turn off all government provided portable Light-Alls in parking lots.

1.7.4.10. Graduation – Post Event Evaluation: The Government shall provide a post event evaluation USAFA Cadet Graduation. The evaluation will be in writing and signed by both the on-site Government Event Director, and the SP event supervisor. This evaluation is to provide two-way feedback between the Government and SP contractor.

1.8. Contractor-Provided Property/Services/Equipment

1.8.1. The Service Provider shall provide sufficient supplies and equipment for communicating between all SP supervisory personnel. Two contractor-owned radios shall be provided to the Government’s Event Director and/or to the

COR.

1.8.2 The Service Provider shall provide safe and sufficient on-site mobile vehicle support for all key lead supervisors during the course of USAFA Football games and USAFA Gradation Events.

1.8.3. The Service Provider shall provide personal safety control devices necessary for the performance of the services described in PWS, e.g., safety vests and hats, flashlights, high visibility directional flags.

1.8.4. The Service Provider shall provide a sufficient number of hand-stamps for patron reentry into all venues described in this PWS.

1.8.5. The Service Provider shall provide a sufficient number of directional parking lot signage, any interior road signage, and directional signage at key intersections, and/or main roadways. Signage shall be in accordance with MUTCD guidance (Manual on uniform traffic control devices; https://mutcd.fhwa.dot.gov/kno_11th_Edition.htm). The traffic cones will be provided by the Government at the start of the contract.

1.8.6. Phase in. The SP will be provided a transition period to ensure staffing, familiarization with USAFA event operations and/or initial training to be accomplished before full assumption of the services associated with this requirement.

1.8.7. Phase out. If there is a change in the contractor after the conclusion of this contract, the SP shall provide familiarization to the government or follow-on contractor,…