Attachment_4_-_Past_Performance_Questionnaire.docx

INTEGRATION ENGINEERING SUPPORT SERVICES

Past Performance Questionnaire Attachment 4 Past Performance Questionnaire

The Department of Labor (DOL), Office of the Chief Information Officer (OCIO), intends to obtain a qualified experienced contractor in the broadly defined area of IT Engineering under two separate tracks.

· Track 1 Systems Engineering- Enterprise Solutions, System Integration, Baseline Assessment, Information and Data, Software, Project Management

· Track 2 Infrastructure Engineering- Infrastructure, Data Center, Security, Network, Mobile, Project Management In order to accurately evaluate the offerer's past performance, your assistance is requested in obtaining and verifying the past performance history of this offerer.

Two forms are provided to complete the evaluation: 1) Performance Rating Form; and 2) Supplemental Comment Form. Upon completion of this form, please submit it as an e-mailed attachment to the Contract Officer, Nashaunte Graham, at graham.nashaunte@dol.gov. Please make the subject line of the e-mail read "[Insert RFP Number Before Release] - Past Performance Questionnaire – Insert Evaluated Company's Name."

The following standards shall be used in arriving at the rating.

PERFORMANCE RATING FORM

NAME OF COMPANY EVALUATED:

ADDRESS OF COMPANY EVALUATED:

CONTRACT NUMBER:

CONTRACT PERIOD OF PERFORMANCE:

CONTRACT VALUE:

CONTRACT TYPE:

CONTRACTING OFFICER NAME-

ADDRESS, FAX AND TELEPHONE NUMBER, AND EMAIL ADDRESS:

TYPE OF SERVICES PERFORMED (Check All That Apply):

Track 1- System Engineering

· Enterprise Solutions

· System Integration

· Baseline Assessment

· Information and Data

· Software

· Project Management Track 2- Infrastructure Engineering

· Infrastructure

· Data Center

· Security

· Network

· Mobile

· Project Management Other (Add in Space Provided Below)

NAME OF EVALUATOR, COMPANY/AGENCY, ADDRESS, FAX AND TELEPHONE NUMBER AND EMAIL ADDRESS:

DATE EVALUATION PROVIDED:

AWARDS RECEIVED:

Place an “X” in the appropriate rating for each question.

TECHNICAL PERFORMANCE (QUALITY OF PRODUCT OR SERVICE)

1. QUALITY OF TECHNICAL APPROACH AND DESIGN:

(For example: Were the products and services comprehensive, complete, and feasible? Met the needs of customer, performed successfully within environmental constraints, and accommodated changing requirements)

2. UNDERSTANDING OF REQUIREMENTS:

(For example: Did the contractor show an understanding of the scope of the requirements and an appreciation of the complexity of the requirements? And did the contractor effectively identify flaws, inconsistencies and other inaccuracies in your technical direction?)

TIMELINESS PERFORMANCE (QUALITY OF PRODUCT OR SERVICE)

3. EFFECTIVE AND EFFICIENT USE OF RESOURCES:

(For example: Was the contractor able to obtain in a timely manner the amount and type of personnel resources required to support the project, effectively train personnel to perform the work, and maintain the required workforce throughout the term of the contract?)

4. TIMELINESS OF PERFORMANCE:

(For example: Was the contractor successful in planning and proposing realistic schedules, monitoring performance, completing work on time, and implementing corrections/changes in a timely manner?)

QUALITY AND CUSTOMER SATISFACTION

5. CUSTOMER SATISFACTION:

(For example: Was the contractor committed to customer satisfaction, was the customer satisfied with the final product or service?)

6. BUSINESS BEHAVIOR:

(For example: Was the contractor reasonable and cooperative at the corporate and program levels in response to changes in technical direction, did the contract conduct themselves in a professional manner?)

7. COMMUNICATION:

(For example: Did the contractor work and communicate well with contracting officers, contracting officer's representatives, end users, other contractors, subcontractors, and in house staff?)

COST CONTROLS

8. COST CONTROLS:

(For example: Was the contractor successful in planning and proposing realistic costs, monitoring performance, operating at or below budget, and implementing corrections/changes in a cost effective manner?)

RECOMMEND

PLEASE ANSWER “Yes” or “No”, as appropriate

9. Given the choice, would you do business with this contractor again?

ADDITIONAL COMMENT FORM

Please provide any additional comments regarding your performance element ratings in the space below.