Attachment_3_-_Labor_Categories.docx

INTEGRATION ENGINEERING SUPPORT SERVICES

Labor Categories

Knowledge/Skill Levels:

Functional labor categories below can be further subdivided by knowledge/skill level. Definitions of these knowledge/skill levels are defined below:

Minimum education and/or certification:

Bachelor degree in Computer Science/Engineering, Information Systems, Business, or other relevant discipline or related field and at least 1 year of current work experience. A minimum of 2 years of work experience may be substituted for degree requirements.

Bachelor degree in Computer Science/Engineering, Information Systems, Business, or other relevant discipline or related field and at least 3 year of current work experience. A minimum of 2 years of work experience may be substituted for degree requirements.

Bachelor degree in Computer Science/Engineering, Information Systems, Business, or other relevant discipline or related field and at least 7 year of current work experience. A minimum of 2 years of work experience may be substituted for degree requirements.

Bachelor degree in Computer Science/Engineering, Information Systems, Business, or other relevant discipline or related field and at least 10 year of current work experience. A minimum of 2 years of work experience may be substituted for degree requirements.

Education and certification requirements relate to the lowest level associated with a particular category. The Program Manager, Project Manager, and Quality Assurance Specialist labor categories do not have multiple skill levels. The Subject Matter Expert labor category has both the Senior and Master skill levels. All other labor categories shall have labor rates at all four skill levels.

Functional Labor Category Descriptions

1. Applications Developer

· Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications.

· Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software.

· Addresses problems of systems integration, compatibility, and multiple platforms.

· Consults with project teams and end users to identify application requirements.

· Performs feasibility analysis on potential future projects to management.

· Assists in the evaluation and recommendation of application software packages, application integration and testing tools.

· Resolves problems with software and responds to suggestions for improvements and enhancements.

· Acts as team leader on projects.

· Instructs, assigns, directs, and checks the work of other software developers on development team.

· Participates in development of software user manuals.

2. Applications Systems Analyst

· Formulates/defines system scope and objectives.

· Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

· Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications.

· Works with project managers, developers, and end users to ensure application designs meet business requirements.

· Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer.

· Designs, codes, tests, debugs, and documents those programs.

· Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages.

· Assists all phases of software systems programming applications.

· Evaluates new and existing software products.

3. Business Process Analyst

· Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.

· Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.

· Provides consultation on complex projects and is considered to be the top level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.

· Minimum education and/or certification:

ITIL v3 Foundation certification is required.

4. Configuration Management Specialist

· Provides configuration management planning.

· Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits.

· Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

· Minimum education and/or certification:

ITIL v3 Foundation certification is required.

5. Data Architect

· Designs and builds relational databases. Performs data access analysis design, and archive/recovery design and implementation.

· Develops strategies for data acquisitions, archive recovery, and implementation of a database.

· Works in a data warehouse environment, which includes data design, database architecture, and metadata repository creation.

· Translates business needs into long-term architecture solutions.

· Defines, designs, and builds dimensional databases.

· Develops data warehousing blueprints, evaluating hardware and software platforms, and integrating systems.

· Reviews and develops object and data models and the metadata repository to structure the data for better management and quicker access.

6. Database Specialist

· Provides all activities related to the administration of computerized databases.

· Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function.

· Designs, creates, and maintains databases in a client/server environment.

· Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data.

· Advises users on access to various client/server databases.

· Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods.

· Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design.

· Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.

· Minimum education and/or certification:

DBA certification is required.

7. Document Specialist

· Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.

· Reviews content of technical documentation for quality.

· Ensures that documents follow the style laid out in the company's style guide.

· Produces technical and scientific illustrations and graphics for documents, presentations and/or publication, as appropriate to the requirements.

· Ensures content is of high quality and conforms to standards.

8. Enterprise Architect

· Provides high-level architectural expertise to managers and technical staff.

· Develops architectural products and deliverables for the enterprise and operational business lines.

· Develops strategy of system and the design infrastructure necessary to support that strategy.

· Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization (SQL, ORACLE, SYBASE, etc.).

· Advises of feasibility of potential future projects to management.

· Minimum education and/or certification:

ITIL v3 Foundations certification is required.

9. Hardware Engineer

· Provides analysis related to the design, development, and implementation of hardware for products.

· Develops test strategies, devices, and systems.

· Performs stress and performance tests on a variety of computer hardware including circuit boards, processors and wiring.

10. Information Assurance/Security Specialist

· Determines enterprise information assurance and security standards.

· Develops and implements information assurance/security standards and procedures.

· Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support customers’ requirements.

· Identifies, reports, and resolves security violations.

· Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands.

· Supports customers at the highest levels in the development and implementation of doctrine and policies.

· Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.

· Performs analysis, design, and development of security features for system architectures.

· Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers.

· Designs, develops, engineers, and implements solutions that meet security requirements.

· Provides integration and implementation of the computer system security solution.

· Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems.

· Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle.

· Ensures that all information systems are functional and secure.

· Minimum education and/or certification:

CISSP certification is required.

11. Network Specialist

· Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems.

· Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions.

· Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.

· Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems.

· Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications.

· Plans large-scale systems projects through vendor comparison and cost studies.

· Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.

· Provides quality assurance review and the evaluation of new and existing software products.

· Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.

· Provides input to policy level discussions regarding standards and budget constraints.

· Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.

· Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.

· Monitors and responds to hardware, software, and network problems.

· Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals).

· Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.

· Troubleshoots network systems when necessary and makes improvements to the network

· Minimum education and/or certification:

ITIL v3 Foundations certification is required

12. Program Manager

· Organizes, directs, and manages contract operation support functions, involving multiple, and complex and inter-related project tasks.

· Manages teams of contract support personnel at multiple locations.

· Maintains and manages the client interface at the senior levels of the client organization.

· Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs.

· Minimum education and/or certification:

Bachelor's Degree in Computer Science/Engineering, Information Systems, Business or related discipline. MBA or Masters Degree in Electrical/Computer Engineering or related discipline. At least 10 year of current work experience. A minimum of 2 years of work experience may be substituted for Bachelor’s degree requirements. A minimum of 2 years of work experience may be substituted for MBA or Master’s degree requirements. Must have a current Project Management Professional certification from the Project Management Institute. Certification in at least ITIL v3 Foundations certification is required.

13. Project Manager

· Leads team on large projects or significant segment of large complex projects.

· Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.

· Provides applications systems analysis and programming activities for a Government site, facility or multiple locations.

· Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.

· Oversees all aspects of projects.

· Minimum education and/or certification:

Bachelor's Degree in Computer Science/Engineering, Information Systems, Business or related discipline. At least 7 years of current work experience. A minimum of 2 years of work experience may be substituted for Bachelor’s degree requirements. Must have a current Project Management Professional certification from the Project Management Institute. Certification in at least ITIL v3 Foundations certification is required.

14. Quality Assurance Specialist

· Provides development of project Software Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract.

· Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process.

· May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements.

· Conducts audits and reviews/analyzes data and documentation.

· Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications.

· Minimum education and/or certification:

Bachelor's Degree in Computer Science/Engineering, Information Systems, Business or related discipline. At least 3 years of current work experience. A minimum of 2 years of work experience may be substituted for Bachelor’s degree requirements. Must have a current Project Management Professional certification from the Project Management Institute. Certification in at least ITIL v3 Foundations certification is required.

15. Research Analyst

· Plans, organizes, and conducts research in a variety of areas, such as new or existing products, science, social science, law or business, etc. in support of an IT initiative.

· Searches sources such as reference works, literature, documents, newspapers, statistical records, and other sources of information. May use Internet, Intranet, magazines, periodicals, journals, and other media to perform research.

· Analyzes information and statistical data to prepare reports and studies for use by professionals.

16. Subject Matter Expert

· Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences.

· Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation.

· Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.

· Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

17. Systems Engineer

· Provides analysis related to the design, development, and integration of hardware, software, man-machine interfaces and all system level requirements to provide an integrated IT solution.

· Develops integrated system test requirement, strategies, devices and systems.

· Directs overall system level testing.

· Minimum education and/or certification:

CSEP certification is required; ECEP is desired.

18. Test Engineer

· Evaluates, recommends, and implements automated test tools and strategies.

· Designs, implements, and conducts test and evaluation procedures to ensure system requirements are met.

· Develops, maintains, and upgrades automated test scripts and architectures for application products. Also writes, implements, and reports status for system test cases for testing. Analyzes test cases and provides regular progress reports.

· Serves as subject matter specialist providing testing know-how for the support of user requirements of complex to highly complex software/hardware applications.

· Directs and/or participates in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.

19. Voice/Data Communications Engineer

· Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.

· Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.

· Develops, operates, and maintains voice, wireless, video, and data communications systems.

· Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

· Minimum education and/or certification:

ITIL v3 Foundations certification is required

20. Web Designer

· Designs and builds web pages using a variety of graphics software applications, techniques, and tools.

· Designs and develops user interface features, site animation, and special-effects elements. Contributes to the design group's efforts to enhance the look and feel of the organization's online offerings.

· Designs the website to support the organization's strategies and goals relative to external communications.

· Provides for development and content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision-making.

· Provides managing/performing website editorial activities including gathering and researching information that enhances the value of the site.