WCMBP_Section_J_Attachment_18.3_-_2013_IVR_Summary_AMD_5.xlsx
XLSX spreadsheet 12 KB Posted
- Attached to
- Solicitation Notice for Workers' Compensation Medical Bill Processing (WCMBP) Federal contract opportunity
- Solicitation number
- DOL141RP21903
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WCMBP_Section_J_Attachment_18.3_-_2013_IVR_Summary
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Sheet1 2013 IVR Summary
| Jan-2013 | Feb-2013 | Mar-2013 | Apr-2013 | May-2013 | Jun-2013 | Jul-2013 | Aug-2013 | Sep-2013 | Oct-2013 | Nov-2013 | Dec-2013 | Grand Totals for 2013 | |
| Total IVR Hits** | 6299 | 33308 | 39184 | 24027 | 28741 | 26789 | 28705 | 29825 | 27375 | 27944 | 23596 | 25463 | 321256 |
| Calls Handled by IVR** | 6239 | 32971 | 38493 | 23693 | 28480 | 26544 | 28435 | 29605 | 27131 | 27715 | 23384 | 25236 | 317926 |
Year AVG 98.96%
Sheet2
Sheet3
File details come from the government source that posted it. Updated .