WCMBP_Section_J_Attachment_18.3_-_2013_IVR_Summary_AMD_5.xlsx

XLSX spreadsheet 12 KB Posted Jul 21, 2014

Attached to: Solicitation Notice for Workers' Compensation Medical Bill Processing (WCMBP)
Solicitation number: DOL141RP21903
Issued by: Department of Labor Office of the Assistant Secretary for Administration and Management

About this file

From the source

WCMBP_Section_J_Attachment_18.3_-_2013_IVR_Summary

View the file

Other files

File	Type	Posted
WCMBP_Section_F_-_Deliveries_and_Performance_AMD_6.doc	DOC document	Jul 28, 2014
Amendment_6_Questions_and_Responses.xlsx	XLSX spreadsheet	Jul 28, 2014
DOL141RP21903_Amendment_6_Change_Log.doc	DOC document	Jul 28, 2014
WCMBP_Section_H_-_Special_Contract_Requirements_AMD_5_rev1.docx	DOCX document	Jul 28, 2014
DOL141RP21903_Amendment_5_Change_Log.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_18.5_-_2013_Call_Center_Call_Volumes_by_Program_AMD_5.xlsx	XLSX spreadsheet	Jul 21, 2014
WCMBP_Section_J_Attachment_24_-_Required_Reference_Materials_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_19_-_Weekly_Call_Minute_Detail_Data_AMD_5.xls	XLS spreadsheet	Jul 21, 2014
WCMBP_Section_H_-_Special_Contract_Requirements_AMD_5.docx	DOCX document	Jul 21, 2014
WCMBP_Section_J_Attachment_18.4_-_Dec_2013_Monthly_RTP_Reports_by_Reasons_and_by_Program_AMD_5.xlsx	XLSX spreadsheet	Jul 21, 2014
WCMBP_Section_M_-_Evaluation_Factors_for_Award_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_23_-_Government_Furnished_Information_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_5_-_Non-Disclosure_Agreement_Template_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_32__-Transition_Out_Plan_Template_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_9_-_Prior_Experience_Reference_List_Template_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_2_-_Proposal_File_Matrix_Template_AMD_5.xls	XLS spreadsheet	Jul 21, 2014
DOL141RP21903_Amendment_5_Round_2_Questions_AMD_5.xlsx	XLSX spreadsheet	Jul 21, 2014
WCMBP_Section_J_Attachment_4_-_Conformance_Matrix_AMD_5.xlsx	XLSX spreadsheet	Jul 21, 2014
WCMBP_Section_F_-_Deliveries_and_Performance_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_I_-_Contract_Clauses_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_3_-_Compliance_Matrix_AMD_5.xlsx	XLSX spreadsheet	Jul 21, 2014
WCMBP_Section_J_Attachment_6_-_Question_Submission_Template_AMD_5.xls	XLS spreadsheet	Jul 21, 2014
WCMBP_Section_J_Attachment_30_-_Treatment_Suites_Technical_Data_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_G_-_Contract_Administration_Data_AMD_5.docx	DOCX document	Jul 21, 2014
WCMBP_Section_J_Attachment_27_-_Glossary_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_12_-_Past_Perf_Contact_Sheet_Template_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_21_-_Wage_Determinations_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_18.6_-_1099_Historical_Volumes_from_2009-2012_AMD_5.xlsx	XLSX spreadsheet	Jul 21, 2014
WCMBP_Section_C_-_Performance_Work_Statement_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_18.1_-_Projected_Operational_Volumes_AMD_5.xlsx	XLSX spreadsheet	Jul 21, 2014
WCMBP_Section_J_Attachment_16_-_Computer_Security_Handbook_4-0_AMD_5.pdf	PDF	Jul 21, 2014
WCMBP_Section_K_-_Certifications_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_E_-_Inspection_and_Acceptance_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_L_-_Instructions_Conditions_and_Notices_to_Offerors_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_10_-_Prior_Exp_Project_Desc_Template_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_17_-_DLMS_9_Chapters_400_and_1200_AMD_5.pdf	PDF	Jul 21, 2014
WCMBP_Section_J_Attachment_11_-_Past_Perf_Ref_List_Template_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_-_List_of_Attachments_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_18.7_-_2013_Monthly_RTP_Counts_by_Program_AMD_5.xlsx	XLSX spreadsheet	Jul 21, 2014
WCMBP_Section_J_Attachment_1_-_Price_Cost_Schedule_AMD_5.xlsx	XLSX spreadsheet	Jul 21, 2014
WCMBP_Section_J_Attachment_15_-_Small_Bus_Sub_Plan_Template_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_25_-_Requirements_Specs_Documents_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_28_-_Government_Furnished_Templates_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_14_-_Past_Perf_Sub_Consent_Ltr_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_30.1_-_Treatment_Suites_Builder_ER_Diagram_AMD_5.pdf	PDF	Jul 21, 2014
WCMBP_Section_J_Attachment_18.2_-_2013_DOL_Bills_Doc_Type_Counts_by_Program_AMD_5.xlsx	XLSX spreadsheet	Jul 21, 2014
WCMBP_Section_J_Attachment_13_-_Past_Performance_Questionaire_Template_AMD_5.pdf	PDF	Jul 21, 2014
WCMBP_Section_J_Attachment_18_-_Volume_Sensitive_Operational_Data_AMD_5.xls	XLS spreadsheet	Jul 21, 2014
WCMBP_Section_B_-_Supplies_or_Services__Prices-Costs_AMD_5.doc	DOC document	Jul 21, 2014
WCMBP_Section_J_Attachment_33__-Transition_In_Plan_Template_AMD_5.doc	DOC document	Jul 21, 2014

Show 40 more

Latest 50 of 159 listed here. See the rest on GovTribe.

On GovTribe

Work with this file

Download the original file
Contacts named in this file
Similar government files
Ask GovTribe AI about this file

Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

Sheet1 2013 IVR Summary

	Jan-2013	Feb-2013	Mar-2013	Apr-2013	May-2013	Jun-2013	Jul-2013	Aug-2013	Sep-2013	Oct-2013	Nov-2013	Dec-2013	Grand Totals for 2013
Total IVR Hits**	6299	33308	39184	24027	28741	26789	28705	29825	27375	27944	23596	25463	321256
Calls Handled by IVR**	6239	32971	38493	23693	28480	26544	28435	29605	27131	27715	23384	25236	317926

Year AVG 98.96%

Sheet2

Sheet3

File details come from the government source that posted it. Updated Nov 14, 2017.