DLA Sources Sought - 7-17-2025.pdf

The Defense Logistics Agency (DLA) Contracting Services Office – Richmond (DCSO-R), on behalf of The DLA Information Operations (J6), is seeking sources to establish a capable and interested vendor pool to provide Outside the Continental United States (OCONUS) Wireless Services via the Open Market.

This Sources Sought Notice, and any resulting solicitation, will utilize NAICS 517112. This opportunity is posted to SAM.gov utilizing the identifier RFI# KM-2024-0001.

In your response, please provide your DUNS, business size designation, capability statement illustrating capability and one previous government project that shows similar or comparable complexity.

Respondents to this Sources Sought Notice shall be able to provide the OCONUS Wireless Services listed in Attachment A – Required OCONUS Wireless Services. Respondents shall provide their capability statement fully illustrating their ability to meet these requirements to kia.milindez@dla.mil and allison.douglewicz@dla.mil with the subject line: RFI# KM-2024-0001 – OCONUS Wireless Services, no later than Monday, September 1, 2025, by 10:00 am EST. Submissions received after this date will not be considered.

INSTRUCTIONS FOR PROSPECTIVE RESPONDENTS

Interested firms are asked to provide the following in their response to this Sources Sought Notice:

1. The name, location, Unique Entity Identifier (UEI), and point-of-contact information for the respondent's firm.

2. A brief capabilities statement, including a description of the respondent firm's standard line of business and relative experience as well as an example of one previous government project performed by the respondent firm of similar or comparable size and complexity and any available wireless coverage maps.

Note: Response may include all or a portion of the countries listed in Attachment A.

3. The respondent firm's business size under 517112 - Wireless Telecommunications Carriers (except Satellite).

4. If your firm holds any Government Wide Acquisition Vehicle (GWAC) or GSA Schedule Contracts, that information shall be included in the submission of your capability statement.

Any questions about this Sources Sought Notice will not be entertained, as a vendor pool is all that is being sought at this time.

Quotations/proposals will not be accepted at this time.

Attachment A

Objective:

The Defense Logistics Agency (DLA) is a United States (US) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. The Defense Logistics Agency (DLA) Information Operations is an Information Technology (IT) support organization within the Department of Defense (DOD). DLA has a requirement for wireless service and equipment. Wireless Carrier Services include Smartphones and Mobile Broadband service for Outside the Continental United States (OCONUS) support managed by DLA Information Operations for Germany, Spain, and the United Kingdom. Roaming services are required for when DLA personnel travel to other OCONUS locations and to the Continental United States (CONUS).

Country Type of Service Quantity Germany Smartphone 300 Germany Mobile Broadband 50 Spain Smartphone 10 United Kingdom Smartphone 5

Requirements:

1. The vendor shall provide local Subscriber Identity Modules (SIMs) and electronic Subscriber Identity

Modules (eSIMs) for wireless voice and data services to be used in existing unlocked wireless devices and any additional lines when needed, not to exceed the quantities stated in this award.

2. Service shall be provided by a single carrier, not multiple providers (roaming is understood while traveling).

3. Areas requiring coverage are Germany, Spain, and the United Kingdom with provisions to add other European countries as necessary.

4. Worldwide Global System for Mobile Communications (GSM), Code Division Multiple Access (CDMA), and UMTS (Universal Mobile Telecommunications System) roaming capability.

5. Migration of the existing lines of service and porting, if needed.

6. Voice Services:

a. Local phone numbers are required.

b. Local, National, and International voice roaming.

c. Direct inward dialing

d. Direct outward dialing

e. Access to National and International services

f. Voice mail (English instructions)

g. Operator assistance (0+ & 00+, in English)

h. Directory assistance (in English)

i. 112 services and other emergency services (where available)

7. Data Services:

a. Local, National, and International data roaming

8. Text Services:

a. Multimedia Messaging Service (MMS)

b. Short Message Service (SMS)

9. Ability to block international roaming.

10. Online access to the carrier portal:

a. Portal language shall be English.

b. Available for access 24/7

c. Provide different levels of access that permits and restricts user access to match their role and requirement for access.

d. Online SIM ordering capability

e. Records of call details, invoicing, trend analysis capability, and ability to create reports and export them. Business portal will contain enough cumulative data so that reports can be built for a minimum of the last 12 calendar month billing cycles to extract data and build reports.

f. Portal shall be sophisticated enough to run queries for details/billings for individual or group numbers, be able to run queries by customer account number/code, be able to query hardware purchases, and perform trend analysis on local and international (roaming calls), be able to run queries on SIMs with no usage/activity.

g. Portal shall provide access for wireless users to login and validate/view billing activity and usage for their own account as close to real time as much as possible.

h. Provide access and training for specified Government personnel to use the online billing, ordering, inventory, and reporting programs.

i. Support the Federal Information Security Modernization Act (FISMA)

j. Support Federal Information Processing Standards Publication (FIPS) 199

11. Technical Support:

a. Maintain a helpdesk, available 24x7, to work network operations and security issues.

b. Provide the ability to suspend or terminate cellular devices in the event of theft or loss.

c. Provide status of orders.

d. Troubleshooting assistance

e. Contactable via telephone, email, or internet.

12. The Contractor shall immediately notify the Program Management Office of any system, network, database, or other security breach that might impact the Government.

13. Quarterly Program Management Reviews

14. Ability to purchase new, unlocked wireless devices and accessories as Optional Contract Line-Item

Numbers (CLINs) that will be funded on an as needed basis.

a. All iOS devices must be enrolled in the Apple Device Enrollment Program (DEP)

b. All Samsung devices must be enrolled in the Knox Mobile Enrollment (KME)

c. Provide standard, commercially available warranties for devices and accessories with a minimum warranty period of twelve months.

d. Warranty replacements shall be provided within ten (10) working days.