03_Labor_Category_Descriptions_CODIS_May_15.docx

FBI CODIS

DEVELOPMENT & MAINTENANCE IDIQ

LABOR CATEGORY DESCRIPTIONS

Knowledge/Skill Levels:

In accordance with Attachment #1, Format I, Contractor shall propose labor rates for the functional labor categories described here, including the following knowledge/skill levels where specified. :

Administration/Clerical

(a) Responsible for developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client’s requirements.

(b) Interfaces with personnel to coordinate meetings, maintain logs, records and files, provides end-user support, and performs general administrative duties.

(c) Assists in budgetary, billing, and financial management.

(d) Responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals.

Applications Developer

(a) Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications.

(b) Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software.

(c) Addresses problems of systems integration, compatibility, and multiple platforms.

(d) Consults with project teams and end users to identify application requirements.

(e) Performs feasibility analysis on potential future projects to management.

(f) Assists in the evaluation and recommendation of application software packages, application integration and testing tools.

(g) Applies industry best practices to all development efforts.

(h) Resolves problems with software and responds to suggestions for improvements and enhancements.

(i) Acts as team leader on projects.

(j) Instructs, assigns, directs, and checks the work of other software developers on development team.

(k) Participates in development of software user manuals.

(l) Position requires minimum of Security Plus and Certified Scrum Developer (CSD) certifications. If not certified at contract start must be within eight months.

Applications Systems Analyst

(a) Formulates/defines system scope and objectives.

(b) Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

(c) Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications.

(d) Works with project managers, developers, and end users to ensure application designs meet business requirements.

(e) Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer.

(f) Designs, codes, tests, debugs, and documents those programs.

(g) Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages.

(h) Assists all phases of software systems programming applications.

(i) Evaluates new and existing software products.

(j) Position requires minimum of Security Plus and Certified Scrum Developer (CSD) certifications. If not certified at contract start must be within eight months.

Business Systems Analyst

(a) Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.

(b) Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.

(c) Provides consultation on complex projects and is considered to be the top level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.

(d) Designs and develops systems reports and other outputs using a basic understanding of business systems and DOJ, FBI, or LE requirements.

(e) Position requires minimum of Security Plus and Agile (CSM, PMI-ACP, or CSPO, etc.) certifications. If not certified at contract start must be within eight months.

Configuration Management Specialist

(a) Provides configuration management planning.

(b) Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits.

(c) Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

Database Specialist

(a) Provides all activities related to the administration of computerized databases.

(b) Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function.

(c) Designs, creates, and maintains databases in a client/server environment.

(d) Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data.

(e) Advises users on access to various client/server databases.

(f) Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Optimizes and tunes (e.g., SQL) databases for application performance.

(g) Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design.

(h) Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.

(i) Entry-level and Journeyman positions require Microsoft Technology Associate (MTA) and Security Plus certifications. If not certified at contract start must be within eight months.

(j) Senior position requires Institute for the Certification of Computing Professionals (ICCP) Certified Data Management Professional (CDMP), Microsoft Certified Solutions Associate (MCSA) or equivalent, and Security Plus certifications. If not certified at contract start must be within eight months.

(k) Master position requires Institute for the Certification of Computing Professionals (ICCP) Certified Data Management Professional (CDMP), Microsoft Certified Solutions Expert (MCSE) or equivalent, and Security Plus certifications at contract start.

Disaster Recovery Specialist

(a) Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery.

(b) Oversees and reviews the testing and implementation of software, data systems, and data networks to ensure that the integrity and security of all electronic data and data systems are adequately protected.

(c) Facilitates the preparation of an organization-wide business resumption plan.

(d) Assists in the coordination and establishment of disaster recovery programs and business resumption planning across mainframe and client server platforms.

(e) Coordinates and monitors simulation testing across all platforms.

(f) Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery.

Financial Analyst

(a) Provides support in the areas of budget, billing, reporting, and financial management for IT initiatives.

(b) Serves as a member of various task management teams and applies a comprehensive and in-depth working knowledge of financial/business concepts and contract management practices.

Graphics Specialist

(a) Produces graphic art and visual materials for promotions, advertisements, films, presentations, packaging, and informative and instructional material through a variety of media outlets such as websites and CD-ROMs.

(b) Generates, manipulates, and integrates graphic images, animations, sound, text and video generated with automated tools into consolidated and seamless multimedia programs.

Information Assurance/Security Specialist

(a) Determines enterprise information assurance and security standards.

(b) Develops and implements information assurance/security standards and procedures.

(c) Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support customers’ requirements.

(d) Identifies, reports, and resolves security violations.

(e) Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands.

(f) Supports customers at the highest levels in the development and implementation of doctrine and policies.

(g) Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.

(h) Performs analysis, design, and development of security features for system architectures.

(i) Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers.

(j) Designs, develops, engineers, and implements solutions that meet security requirements.

(k) Provides integration and implementation of the computer system security solution.

(l) Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems.

(m) Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Identifies security test requirements and tools based upon system designs.

(n) Develops and reviews security test plans and procedures.

(o) Ensures that all information systems are functional and secure.

(p) Position requires Certified Information Systems Security Professional (CISSP) certification at contract start.

Network Specialist

(a) Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems.

(b) Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions.

(c) Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.

(d) Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems.

(e) Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications.

(f) Plans large-scale systems projects through vendor comparison and cost studies.

(g) Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.

(h) Provides quality assurance review and the evaluation of new and existing software products.

(i) Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.

(j) Provides input to policy level discussions regarding standards and budget constraints.

(k) Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.

(l) Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.

(m) Monitors and responds to hardware, software, and network problems.

(n) Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals).

(o) Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.

(p) Troubleshoots network systems when necessary and makes improvements to the network

(q) Entry-level and Journeyman positions require Cisco Certified Network Associate (CCNA) and Security Plus certifications. If not certified at contract start must be within eight months.

(r) Senior and Master positions require Cisco Certified Network Professional (CCNP) and Certified Information Systems Security Professional (CISSP) certifications at contract start.

Program Manager

(a) Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks.

(b) Manages teams of contract support personnel at multiple locations.

(c) Maintains and manages the client interface at the senior levels of the client organization.

(d) Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs.

(e) Requires Project Management Professional (PMP) and Agile (CSM, PMI-ACP, or CSPO, etc.) certifications at contract start.

Project Manager

(a) Leads team on large projects or significant segment of large complex projects.

(b) Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.

(c) Provides applications systems analysis and programming activities for a Government site, facility or multiple locations.

(d) Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.

(e) Oversees all aspects of projects.

(f) Requires Project Management Professional (PMP) and Agile (CSM, PMI-ACP, or CSPO, etc.) certifications at contract start.

Quality Assurance Specialist

(a) Provides development of project Software Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract.

(b) Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process.

(c) May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements.

(d) Conducts audits and reviews/analyzes data and documentation.

(e) Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications.

Subject Matter Expert

(a) Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as science, statistics, or mathematics.

(b) Provides technical scientific knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation.

(c) Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, validation, integration, documentation, and presentation phases.

(d) Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced scientific, statistical, or mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

Systems Engineer

(a) Provides analysis related to the design, development, and integration of hardware, software, man-machine interfaces and all system level requirements to provide an integrated IT solution.

(b) Develops integrated system test requirement, strategies, devices and systems.

(c) Directs overall system level testing.

(d) Supports and participates in complex operating systems, systems software planning and implementation support activities.

(e) Provides data center engineering activities with experience in virtualized environments, SAN/NAS hardware, and a variety of technologies supporting computing capabilities.

(f) Monitors systems operations and confers with applications programming and testing personnel to develop appropriate solutions, and to implement them.

(g) Entry-level and Journeyman positions require Security Plus, CCNA, or Microsoft Certified Solutions Associate (MCSA) certification. If not certified at contract start must be within six months.

(h) Senior and Master positions require Cisco Certified Network Professional (CCNP), Certified Information Systems Security Professional (CISSP), and/or Microsoft Certified Solutions Expert (MCSE) certifications at contract start.

Technical Editor

(a) Reviews content of technical documentation for quality.

(b) Produces technical and scientific illustrations for presentations and/or publication, as appropriate to the requirements.

(c) Ensures that documents follow the style laid out in the company's style guide.

Technical Writer

(a) Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.

(b) Coordinates the display of graphics and the production of the document.

(c) Ensures content is of high quality and conforms with standards.

Test Engineer

(a) Evaluates, recommends, and implements automated test tools and strategies.

(b) Designs, implements, and conducts test and evaluation procedures to ensure system requirements are met.

(c) Develops, maintains, and upgrades automated test scripts and architectures for application products. Also writes, implements, and reports status for system test cases for testing. Analyzes test cases and provides regular progress reports.

(d) Serves as subject matter specialist providing testing know-how for the support of user requirements of complex to highly complex software/hardware applications.

(e) Directs and/or participates in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.

(f) Identifies, tracks, and seeks resolution to application defects.

(g) Responsible for working with business and technical staff in planning, executing, and documenting tests.

(h) Follows and enhances developed testing processes, procedures, or methodologies.

(i) Minimizes risks by identifying, communicating and escalating issues appropriately to management.

(j) Requires an Agile (CSM, PMI-ACP, or CSPO, etc.) certification at contract start

Training Specialist

(a) Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies.

(b) Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement.

(c) Develops and revises training courses. Prepares training catalogs and course materials.

(d) Trains personnel by conducting formal classroom courses, workshops, and seminars.

Web Designer

(a) Designs and builds web pages using a variety of graphics software applications, techniques, and tools.

(b) Designs and develops user interface features, site animation, and special-effects elements. Contributes to the design group's efforts to enhance the look and feel of the organization's online offerings.

(c) Designs the website to support the organization's strategies and goals relative to external communications.

(d) Position requires minimum of Security Plus certification. If not certified at contract start must be within six months.