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PERFORMANCE REQUIREMENTS SUMMARY (PRS)
Periodic Evaluation
The COTR or CS will monitor customer satisfaction with the contractor’s performance through review of overall performance and deliverable for quality and timeliness. At the completion of each quarter, the COTR will provide an overall assessment of the contractor’s performance using the rating shown below and the disincentives as shown below (Performance Reports Summary). ATF reserves all right and remedies under the provisions and clauses of the contract when performance of any contract requirement is unacceptable. This evaluation is strictly for the purposes of determining if any disincentives are to be assessed for less than “good” performance.
The contractor shall meet all of the performance requirements specified in the contract. All deliverables under this contract shall be subject to standards dealing with timeliness, completeness, accuracy, and clarity of written materials.
PERFORMANCE STANDARD – The accomplishment of this task is critical to the overall success of the contract. At the end of each quarter, the COTR will evaluate the quality of the services, timeliness of performance, and management. The COTR will use the scale below in performing the assessments.
QUALITY OF SERVICE
| Unsatisfactory |
| Non-conformances are jeopardizing the achievement of contract requirements, despite use of ATF resources. Recovery is not likely. If performance cannot be substantially corrected, it constitutes a significant impediment in consideration for future awards containing similar requirements. |
| Poor |
| Overall compliance requires significant ATF resources to ensure achievement of contract requirements. |
| Fair |
| Overall compliance requires minor ATF resources to ensure achievement of contract requirements. |
| Good |
| There are no, or very minimal, quality problems, and the Contractor has met the contract requirements. |
| Excellent |
| There are no quality issues, and the Contractor has substantially exceeded the contract performance requirements without commensurate additional costs to the Government. |
| Outstanding |
| The contractor has demonstrated an outstanding performance level that was significantly in excess of anticipated achievements and is commendable as an example for others. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent". |
Performance Disincentive
Fair – reduction of the invoice costs of 2% for the month evaluated.
Poor - reduction of the invoice costs of 3% for the month evaluated.
TIMELINESS OF PERFORMANCE
| Unsatisfactory |
| Delays are jeopardizing the achievement of contract requirements, despite use of ATF resources. Recovery is not likely. If performance cannot be substantially corrected, it constitutes a significant impediment in consideration for future awards. |
| Poor |
| Delays require significant ATF resources to ensure achievement of contract requirements. |
| Fair |
| Delays require minor ATF resources to ensure achievement of contract requirements. |
| Good |
| There are no, or minimal, delays that impact achievement of contract requirements. |
| Excellent |
| There are no delays and the contractor has exceeded the agreed upon time schedule. |
| Outstanding |
| The contractor has demonstrated an outstanding performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent". |
MANAGEMENT
| Unsatisfactory |
| Response to inquiries and/or technical, service, administrative issues are not effective. If not substantially mitigated or corrected it should constitute a significant impediment in considerations for future awards. |
| Poor |
| Response to inquiries and/or technical, service, administrative issues are marginally effective. |
| Fair |
| Response to inquiries and/or technical, service, administrative issues are somewhat effective. |
| Good |
| Response to inquiries and/or technical, service, administrative issues are consistently effective. |
| Excellent |
| Response to inquiries and/or technical, service, administrative issues exceed Government expectation. |
| Outstanding |
| The contractor has demonstrated an outstanding performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Excellent". |