DIPLOMATIC PLATFORM 7

SUPPORT SERVICES II 8

(DIPSS II) 9

C.1. GENERAL INFORMATION 31

C.1.1. Introduction 32 The Diplomatic Platform Support Services II (DiPSS II), Indefinite Deliverable, 33 Indefinite Quantity (IDIQ) provides a full range of Program Management, 34 Construction, Life Support, Logistics and Supplies, Medical and Emergency, 35 Operations and Maintenance, and Security Support Services to U.S. Department 36 of State (DOS) and other U.S. Government agencies under Chief of Mission 37 Authority and, under special circumstances, non-Chief of Mission activities 38 across the globe. DOS anticipates a large portion of this contract to focus on 39 locations in the Middle East and South-Central Asia contingency environments; 40 however, the places of performance will be defined in Task Order Request for 41 Proposals but not be limited to any one region of the world. 42 C.1.2. Background 44 The DOS operates approximately 250 posts worldwide at any given time; this 45 number changes as global situations dictate. Some Posts are located in areas 46 that are considered to have a high threat level; including areas with Department 47 of Defense designated contingency operations. 48

The DiPSS II contract will create opportunities for DOS to augment U.S. 50 Government staff in situations overseas where demand for Program 51 Management, Construction, Life Support, Logistics and Supplies, Medical and 52 Emergency, Operations and Maintenance, and Security Support Services 53 exceeds U.S. Mission capacity to support, as well as capture significant savings; 54 achieve economies of scale and promote efficiencies in back-office operations. 55

The objectives for the DiPSS II IDIQ include: 57

1. Establish a multiple award large business pool of highly reliable 58 Contractors, capable of supporting current and future needs of DOS and 59 U.S. Government agencies and offices overseas. 60

2. Acquire services and performance outcomes under broad global contracts 61 supporting diplomatic platforms, with a special focus on the Middle East 62 and South-Central Asia regions but provide flexibility to support DOS 63 posts and other U.S. Government activities operating throughout the 64 world. 65

3. Remove duplicative and unnecessary variations in U.S. Government 66 requirements and inefficient processes to realize cost savings. 67

C.1.3. Scope 69 The DiPSS II IDIQ will be a platform for the U.S. Department of State (DOS) 70 and other U.S. Government agencies under Chief of Mission Authority and, 71 under special circumstances, non-Chief of Mission activities across the globe to 72 procure a full range of Program Management, Construction, Life Support, 73 Logistics and Supplies, Medical and Emergency, Operations and Maintenance, 74 and Security Support Services. DOS intends to award multiple awards to 75 establish a comprehensive pool of highly capable IDIQ Contractors. 76 Requirements will be ordered off of the DiPSS II IDIQ at the Task Order level. 77 Due to the dynamic nature of the requirements, the Department expects 78 quantities, types of services and work locations may change over time. Service 79 performance standards may vary by work location, external factors, situational 80 circumstances, and other miscellaneous factors. 81 The Contractor must provide all personnel, equipment, tools, materials, 83 supplies, transportation, supervision, and other services necessary to accomplish 84 the requirements of this IDIQ and requirements of Task Orders. Types of 85 projects may include, but are not limited to food service, maintenance/repair of 86 facilities, full spectrum operations of man camps, sewage and plumbing 87 operations of facilities, leasing properties, refurbishing properties to include 88 upgrading to meet high security requirements, laboratories, dining facilities and 89 related structures, travel services for personnel, to include Medical, limited 90 security as deemed necessary by DOS, and insurance. 91

C.2. REQUIREMENTS 93

C.2.1. Technical Requirements 94 Under the IDIQ, the Contractor must perform work in the following Service 95 Categories often at High Threat Post(s): 96

CAPABILITY

AREA

SUB-CAPABILITY AREA PRIMARY

OBJECTIVE

Program

Management

• Program governance and compliance oversight

• TO management and reporting

• Budget planning and cost control

• Scheduling and resource allocation

• Quality assurance and performance monitoring

Oversee the effective execution of all TO through coordinated planning, resource management, compliance monitoring, and

• Risk management and mitigation planning

• Stakeholder communication and coordination

• Document control and data management

• Proposal development and TO response

• Subcontractor and team partner oversight

• Safety and security program integration

• Contract closeout and lessons learned analysis communication with government stakeholders.

Construction • New construction (vertical and horizontal)

• Renovation and remodeling of existing structures

• Secure facility construction (SCIFs, SAVs, etc.)

• Structural, electrical, and mechanical systems installation

• Site work and utilities installation

• Construction quality assurance/control

(QA/QC)

• Construction safety and accident prevention

• Temporary structures and modular buildings

• Cost estimating and scheduling

• Materials testing and commissioning

• Handover and as-built documentation

Execute high-quality, secure, and code-compliant construction and renovation projects that support the expansion, maintenance, and security of diplomatic facilities.

Life Support • Temporary housing and camp setup

• Dining facility operations (DFAC) and catering

• Potable water supply and purification

Provide comprehensive and compliant life support services that ensure the health,

• Waste management (solid and wastewater)

• Laundry and sanitation services

• Fuel supply and management

• Facilities cleaning and janitorial services

• Morale, welfare, and recreation

(MWR) support

• Camp power generation and distribution

• Pest control services

• Health, safety, and hygiene compliance

• Environmental services and camp closure support safety, and well-being of deployed personnel in remote or high-risk environments.

Logistics and

Supplies

• International and domestic freight forwarding

• Customs brokerage and clearance

• Warehouse and inventory management

• Procurement and sourcing (local & international)

• Asset tracking and property accountability

• Transportation and convoy support

• Material handling and distribution

• Cold chain logistics (if applicable)

• Containerization and packaging

• Supply chain risk management

• Mobilization/demobilization logistics

• Hazardous materials (HAZMAT) handling

Deliver timely, secure, and reliable procurement, transportation, and distribution of materials and equipment necessary to sustain overseas operations.

Medical and

Emergency

• On-site medical personnel (EMTs, paramedics, physicians)

• Primary and urgent care services

• Field clinic setup and operation

• Emergency medical response planning

Provide responsive, reliable medical services and emergency response capabilities to

• Medical evacuation (MEDEVAC) coordination

• Occupational health and safety services

• Health surveillance and disease prevention

• Mental health and stress management services

• Medical supply procurement and cold storage

• First aid training and CPR certification

• Environmental health and public sanitation

• Pandemic or outbreak response support safeguard the health and safety of U.S.

government personnel overseas.

Operations and

Maintenance

• HVAC maintenance and repair

• Electrical and power systems

(generators, UPS, etc.)

• Plumbing and water systems

• Fire protection and life safety systems

• Preventive and corrective maintenance

• Elevator and conveyance systems maintenance

• Facility condition assessments

• Energy management and sustainability programs

• Groundskeeping and exterior maintenance

• 24/7 emergency response services

Ensure the continuous, safe, and efficient operation of critical infrastructure and facilities in support of U.S.

diplomatic missions worldwide.

Security

Support

• Physical access control systems

(PACS)

• Intrusion detection and alarm systems

• Video surveillance (CCTV and analytics)

• Perimeter security (barriers, gates, fencing)

• Secure communications infrastructure

Design, install, and maintain integrated physical and electronic security systems that protect

U.S. personnel, property, and

• Electronic key management systems

• Blast mitigation and forced-entry systems

• Security system integration and networking

• Maintenance and upgrades of existing systems

• Emergency notification and mass communication systems

• Cybersecurity integration (where applicable)

• SCIF systems installation and certification sensitive information.

The Contractor must use only new equipment, tools, materials, and supplies 99 to provide services unless the Contracting Officer approves the use of other 100 than new items. The Contractor must ensure sufficient quantities of 101 equipment, tools, materials, supplies, and personnel are available to meet 102 demands for services, avoid delays to work, and minimize performance 103 costs. 104

When directed by the Contracting Officer, the Contractor must redistribute 106 equipment, tools, materials, supplies, transportation, and other resources 107 among DiPSS II IDIQ holders to support DOS worldwide requirements. 108

C.2.2. Management Requirements 110

C.2.2.1. Project Planning 111 The Contractor must prepare a Project Management Plan (PMP) that defines, 112 prepares, and coordinates all subsidiary plans (including transition plans) 113 and integrates them into a comprehensive PMP. The Contractor shall ensure 114 that the PMP includes the plan for the full life cycle of the project activities 115 as well the plans for each project phase. 116

The Contractor must ensure the PMP is a complete representation of an 118 overarching work plan with detailed plans for each milestone or task. The 119 Contractor must prepare the PMP to delineate the goals, tasks, deliverables, 120 and periods of performance for each tasking event. The Contractor must 121 ensure the PMP shows dependencies between each activity. The Contractor 122 must update the PMP regularly to reflect changes in priorities, additional 123 requirements, and emergent schedule changes. 124 The Contractor must submit a DRAFT IDIQ Project Management Plan 126 (PMP). The PMP shall be finalized within 15 days after receiving 127 Government comments. Task Order PMP requirements will be requested in 128 Task Order Request for Proposals. . 129

C.2.2.2. Staffing 131 The Contractor must perform project human resource management, to 132 organize, acquire, develop, and manage the project team. 133

The Contractor must create a Human Resource Management Plan that 135 documents the project: roles, authorities, responsibilities, organizational 136 structure, staff assignments, staff acquisition, staff release, resource 137 calendars, staff training needs, staff rewards and recognition, regulations, 138 standards, and policy compliance. 139

Complete all pre-deployment personnel actions, including hiring, orientation 141 and training. Within 30 days (calendar days) of receipt of Contracting 142 Officer Representative (COR) approval of the Task Order project key 143 personnel candidates, the Contractor shall obtain all necessary travel 144 documentation (e.g., passport and visa) and deploy key personnel to place of 145 performance. 146

The Contractor must ensure all Task Order key personnel positions are filled 148 at all times during the life cycle of their assignment. In case of sudden 149 departures of key personnel, including serious medical evacuation or 150 curtailments, the Contractor shall backfill the affected position within 60 151 days of the position being vacated. If Contractor leadership positions or 152 certain Contractor technical positions are vacated for any reason (including 153 death, injury, illness, non-suitability, personal decision, promotion, etc.), the 154 Contractor shall ensure the position has coverage within seven calendar days 155 of the position being vacated. 156

The Contractor must deploy permanent replacement personnel to place of 158 performance upon completion of pre-deployment orientation and training 159 course. 85% of all project personnel must be mobilized to their place of 160 performance no later than 60 days from the Task Order award date. 161

All project personnel must be mobilized to their place of performance within 163 90 days from the award date. The Contractor shall attain a 70% retention 164 rate of project personnel throughout the period of performance. 165 The Contractor must submit a DRAFT IDIQ Staffing Plan. The Staffing Plan 167 shall be finalized within 15 days after receiving Government comments. 168 Task Order Staffing Plan requirements will be requested in Task Order 169 Request for Proposals. 170 C.3. Small Business Utilization 172 The Contractor must design, develop, implement, and sustain a project Small 173 Business Utilization Program Plan that establishes goals for small business 174 participation in project subcontracting opportunities by type of small 175 business concern, measures the Contractor’s performance in meeting the 176 project goals, reports the project performance in achieving the goals, and 177 rewards sustained superior performance in achieving or exceeding goals. 178 C.3.1.1. Make-or-Buy Program 180 The Contractor must develop and implement a project “Make-or-Buy 181 Program” that will be requested in Task Order Request for Proposals. 182 C.3.1.2. Ethics, Code of Conduct and Personnel Policies 184 The Contractor must develop and implement project personnel policies, code 185 of conduct program, and ethics program that conform to U. S. Government 186 and host country laws and DOS policies. 187

The Contractor must ensure that, at a minimum, project personnel policies, 189 code of conduct program and ethics program clearly explain the terms of 190 employment, project compensation structures, expectations of project 191 employees, project discipline procedures, and employee termination 192 procedures. 193

The Contractor must ensure project personnel policies; code of conduct 195 program and ethics program include any employee rights to mediation or 196 recourse. The Contractor must provide a Project Personnel Policy Handbook 197 (in the native language of the employee), including the project code of 198 conduct and the project ethics standards, to their project staffs no later than 199 10-days after date of hire. 200

The Contractor must submit a DRAFT IDIQ Project Personnel Policy 202 Handbook. The Project Personnel Policy Handbook shall be finalized within 203 15 days after receiving Government comments. Task Order Project 204 Personnel Policy Handbook requirements will be requested in Task Order 205 Request for Proposals. 206

The Contractor must follow up promptly on any personnel or discipline 208 matters and shall communicate regularly and promptly with the COR 209 regarding any matters affecting contract performance including discipline, 210 breach of code of conduct or ethics standards, or health-related conditions. 211 C.3.1.3. Contractor Quality Management Program (QMP) 213 The Contractor must perform project quality management to determine 214 quality policies, objectives, and responsibilities so that the project will 215 satisfy the needs for which it was undertaken. 216

The Contractor must perform project quality assurance to audit the quality 218 requirements and the results from quality control measurements to ensure 219 appropriate quality standards and operational definitions are used. 220

The Contractor must perform project quality control to monitor and record 222 results of executing quality activities to assess project performance and 223 recommend necessary changes. 224

The Contractor must develop and prepare a project Quality Management 226 Plan documenting the roles, responsibilities for performing quality 227 management. 228

The Contractor must document the project’s quality assurance approach, 230 quality control approach and quality improvement approach in the Quality 231 Management plan. The Contractor must submit a DRAFT Quality 232 Management Plan. The Quality Management Plan shall be finalized within 233 15 days after receiving Government comments. Task Order Quality 234 Management Plan requirements will be requested in Task Order Request for 235 Proposals. 236

C.3.1.4. Security 238 The Prime Contractor and any subcontractor must be able to obtain the 239 required security clearances prior to performing work under this contract or 240 any Task Order. The awardee must have the necessary Facility Security 241 Clearances at the time of proposal submission. 242

C.2.2.7.1 Facility Security Clearance 244 A facility security clearance at the TOP SECRET level is required to 245 perform this contract in accordance with the DD Form 254, 246 Department of Defense Contract Security Classification Specification. 247

The Contractor must abide by Contingency and Critical Environment 249 Contract Safety (CECAS) mandates issued at any Task Order. Under 250 the National Defense Authorization Act (NDAA), contractors may 251 have additional requirements to ensure personnel safety in countries 252 declared “contingency” or critical environment countries. In these 253 instances, the U.S. Government may provide housing, life support 254 services, transportation and force protection to the Contractor, or may 255 require the contractor to submit plans for such services. In these 256 instances, security requirements will be addressed in subsequently 257 issued Task Orders. 258

C. 2.2.7.2 Secure Shipments 260 The Contractor must follow DOS Security Standards for shipment of 261 secure parts, tools and materials for use in Controlled Access Areas 262 (CAA). The Regional Security Officer (RSO) may assist in 263 decertification of secure shipping containers. The Government may 264 allow the Contractor to use diplomatic pouch for small secure official 265 shipments in unusual circumstances. Average shipping time via 266 diplomatic pouch is three to four weeks to High Threat Posts. The 267 Contractor will utilize only Consolidated Receiving/Shipping Points 268 (CRPs) approved by the Bureau of Diplomatic Security for all secure 269 shipments to Post. 270

C.2.2.7.3 Secure Storage 272 Storage of secured materials must be in a CAA or other secure storage 273 areas specified by the RSO and COR. Space to temporarily store 274 secure containers may be provided by the Government inside the 275 compound, but the Contractor must move the material to permanent 276 secure storage as soon as that space becomes available or as directed 277 by the COR. 278

C.3.1.5. Contractor Safety Programs 280 The Contractor must develop and implement Project Safety Program Plan 281 based on U.S. codes and regulations, Occupational Safety and Health 282 Administration (OSHA) standards, and DOS Overseas Buildings Operations 283 (OBO) facilities guidelines and Safety and Health Environmental 284 Management (OBO/SHEM) requirements. 285

The Contractor must submit a DRAFT IDIQ Project Safety Program Plan. 287 The Project Safety Program Plan shall be finalized within 15 days after 288 receiving Government comments. Task Order Quality Management Plan 289 requirements will be requested in Task Order Request for Proposals. The 290 Contractor shall distribute the Project Safety Program Plan to project staff 291 and use the plan to train all Contractor personnel performing work under all 292 future Task Order(s). The Project Safety Program Plan shall be updated by 293 the contractor, reviewed by the COR, Facility Manager, RSO, and POSHO 294 and approved by the COR, annually. 295

C.4. SUPPORTING INFORMATION 297

C.4.1. Deliverables 298 Contract deliverable requirements are provided below in Table 1. Task Orders 299 will identify the Task Order deliverable requirements. 300

Table 1., Draft Deliverables 302 Description/Title Requirements

Location

Schedule Recipients

Project

Management

Plan

C.2.2.1 • DRAFT plan at proposal submission

• FINAL – 15 days after receipt of Government comments on DRAFT

• COR

Human Resource

Management

Plan

C.2.2.2 • DRAFT at proposal submission

• FINAL – 15 days after receipt of Government comments on DRAFT

• COR

Make-or Buy

Plan

C.2.2.4 • DRAFT at proposal submission

• FINAL – 15 days after receipt of Government comments on DRAFT

• COR

Project Personnel

Policy Handbook

C.2.2.5 • DRAFT at proposal submission

• FINAL – 15 days after receipt of Government comments on DRAFT

• COR

Project Quality

Management

Plan

C.2.2.6 • DRAFT at proposal submission

• FINAL – 15 days after receipt of Government comments on DRAFT

• COR

Project Safety

Plans

C.2.2.8 • DRAFT at proposal submission

• FINAL – 15 days after receipt of Government comments on DRAFT

• Updated and reviewed annually

• CO

• COR

• Facility

Manager

• RSO

• POSHO

C.4.2. Place of Performance 305 The IDIQ will not have a place of performance. Task Orders will define the 306 respective place(s) of performance. 307

C.4.3. Period of Performance 309 The IDIQ period of performance is TBD. Task Order period of performance 310 will be defined in Task Order Request for Proposals. 311

C.4.4. Government Furnished Property 313 Task Orders will identify Government Furnished Property to be made available 314 to Contractors. 315

C.4.5. Corrective Actions 317 The Contractor shall report all performance, security and safety issues identified 318 by the COR to the Contracting Officer. The Contractor shall promptly remedied 319 issues identified by the COR. The COR or CO may require the Contractor to 320 submit formal reports (including Serious Incident Reports) that detail corrective 321 action taken in response to documented problems and steps that will be taken to 322 prevent re-occurrences. 323