SAMPLE_TASK.pdf

PERFORMANCE WORK STATEMENT FOR SAMPLE TASK

Attachment 4

1. Introduction

The purpose of this Performance Work Statement (PWS) is to describe the need for contractor services to review and correct benefit payments made for the retirement plans for D.C. Police Officer, Firefighters, Teachers and Judges.

2. Scope:

The contractor shall provide the following services:

a. Notify annuitants of benefit changes resulting in either funds owed to either annuitant or the government;

b. Initiate debt collection process for overpayments;

c. Ensure the accuracy of underpayments and overpayment calculations.

d. Provide monthly status reports to the COR.

3. Quality Control Plan:

The Contractor shall establish a Quality Control Plan to ensure that the requirements of the task order are met. The plan shall be submitted to the Government within ten (10) calendar days after contract award. This plan should include a checklist of quality inspection steps to be followed in inspecting contract performance as well as a system for identifying and correcting deficiencies in the quality of the services provided. Quality control documentation shall be made available to the Government upon request.

The Government shall review and approve the Contractor’s Quality Control Plan. Adequate and consistent quality control is an essential component of successful contract performance. The Contractor shall adhere to its Quality Control Plan. The Quality Control Plan shall include, but not be limited to, the following areas:

a. A description of the type, level, and frequency of inspections performed by the Contractor’s Quality Control Monitors (not routine inspections performed by contract supervisors as part of their normal duties).

b. A description of the Contractor’s employee reward/incentive plan and the Contractor’s discipline procedures used when either superior or deficient performance is noted by the Contractor’s Quality Control Monitors or by the Government.

c. Quality Control Inspection Reports shall be prepared by the approved Quality Control Monitors and remain on file at the Contractor’s facility in sequence by inspection date for all inspections made during the entire contract period. Follow-up reports shall be prepared and maintained in the above manner. The Contractor shall make these reports available to the CO or COR upon request. The CO or COR may also request a copy of each inspection report to be forwarded at the time it is prepared. The Contractor shall brief the COR if any serious problems or deficiencies noted during an inspection and shall inform the COR of all action taken or planned to resolve the problem.

d. The Contractor’s Quality Control Monitors must be identified and their qualifications to act in this capacity submitted in writing by the Contractor to the COR for approval prior

PERFORMANCE WORK STATEMENT FOR SAMPLE TASK

Attachment 4 to them performing any inspection under the contract. All changes in appointments shall require the same approval. The Contractor shall provide revisions to its quality control plan to the COR.

e. If the Contractor’s performance indicates that the Contractor must take additional quality control measures, the CO and COR will meet with the Contractor to discuss the Contractor’s performance, Quality Control Plan, and any other area of concern. The CO and COR may request that the Contractor take additional steps to improve both the overall performances of the contract and adherence to their Quality Control Plan.

f. During semi-annual performance evaluation, the Government shall consider the Contractor’s adherence to their stated Quality Control Plan. Failure by the Contractor to adhere to their stated Quality Control Plan’s schedules, methods, forms, etc., may result in contractual actions being taken by the Government. The CO has the authority to negotiate and take an equitable adjustment from the Contractor’s monthly payment for Quality Control not provided.

4. Period of Performance

The period of performance for this task order will be 6 months from date of task order award date.

5. Place of Performance

The work will be performed at the D.C. Pension facility in Washington, DC.