D.5 ATTACHMENT E - PAST PERFORMANCE QUESTIONAIRE.docx
DOCX document 20 KB Posted
- Attached to
- System Security Maintenance Federal contract opportunity
- Solicitation number
- 36C10X24Q0338
About this file
This document is a Past Performance Questionnaire (PPQ) that is part of a Request for Proposal (RFP) 36C10X24Q0338 for a Security Systems Preventative Maintenance and Parts contract. The Department of Veterans Affairs is seeking a contractor to provide 24x7 maintenance, software and hardware support, licensure, software upgrades, and parts for existing Lenel OnGuard and Pelco video security systems at two VA facilities. The questionnaire requests the evaluator to rate the contractor's past performance in areas such as overall quality/satisfaction, delivery performance, quality of service, problem resolution, and personnel quality. The evaluator is also asked about any contract issues or terminations, and whether they would award the contractor another contract. The PPQ covers details of the prior contract, including period of performance, dollar value, and description of services provided.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Security Sytem Maintenance QA.docx | DOCX document | |
| D.1 ATTACHMENT A - APPENDIX B and C.docx | DOCX document | |
| D.3 ATTACHMENT C - Wage Determination.txt | TXT text file | |
| S02 - 36C10X24Q0338 - OIT Martinsburg Sec System Mx_ZRM.docx | DOCX document | |
| D.4 ATTACHMENT D - PAST PERFORMANCE REFERENCES.pdf | ||
| D.2 ATTACHMENT B - SAP QASP_CRRC_SHEP IT Security.doc | DOC document |
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Text version
D.3 ATTACHMENT C: PAST PERFORMANCE QUESTIONNAIRE (PPQ)
Request for Proposal (RFQ) 36C10X24Q0338 Title: Security Systems Preventative Maintenance and Parts
TO: Justin Cole AGENCY: VA, SAC-F
PHONE: 202-705-3088
INFORMATION REQUEST: PAST PERFORMANCE
The Department of Veterans Affairs is currently in the process of awarding a competitive service contract. [CONTRACTOR NAME] has provided this Questionnaire to you for a reference regarding [CONTRACTOR NAME]’s record of past performance under Contract No. [CONTRACT #].
Send completed questionnaires to justin.cole4@va.gov
NOTE TO OFFERORS: If the Questionnaire is provided for subcontractor’s reference, the offeror’s name below must include both the prime and subcontractor names (e.g. contractor X, who is a subcontractor to offeror Y for this solicitation).
Contractor’s Name:
Name of Person Completing the Evaluation:
Telephone: E-mail:
Title:
Company/Organization:
Please rate the contractor in each of the following areas. Note: there is room for comments where you deem remarks would be helpful to our evaluation.
· Not Applicable: N/A
· 1: Performance clearly below the contract performance standard or requirement
| · 2: | Performance occasionally does not meet minimum contract performance standard or requirement |
| · 3: | Performance that meets the minimum contract performance standard or requirement |
| · 4: | Performance that meets and occasionally exceeds the contract performance standard or requirement |
| · 5: | Performance that almost always exceeds the contract performance standard or requirement |
| 1. Overall quality/satisfaction |
| N/A |_| |
| 1 |_| |
| 2 |_| |
| 3 |_| |
| 4 |_| |
| 5 |_| |
Overall satisfaction with the Contractor’s performance.
| 2. Delivery performance |
| N/A |_| |
| 1 |_| |
| 2 |_| |
| 3 |_| |
| 4 |_| |
| 5 |_| |
Delivery performance includes delivery consistency, on time performance, and flexibility in responding to emerging issues and implementing required solutions.
| 3. Satisfaction with the quality of service delivered |
| N/A |_| |
| 1 |_| |
| 2 |_| |
| 3 |_| |
| 4 |_| |
| 5 |_| |
Rate the effectiveness and applicability of the plans and strategies delivered and the actual implementation of those.
| 4. Satisfaction with problem resolution |
| N/A |_| |
| 1 |_| |
| 2 |_| |
| 3 |_| |
| 4 |_| |
| 5 |_| |
This includes the contractor’s ability to solve problems, the speed in which they handle problems, and their effective delivery of resolutions.
| 5. Satisfaction with the quality of contractor personnel |
| N/A |_| |
| 1 |_| |
| 2 |_| |
| 3 |_| |
| 4 |_| |
| 5 |_| |
Rate the quality of the contractor’s staff in executing the project work scope.
6. Have you issued a cure notice, show cause notice, suspension of progress payments or other letters directing the correction of a performance problem in the past 3 years?
|_| Yes |_| No If Yes, please explain.
7. Have you terminated this contractor for default within the past 3 years, or are there any pending termination actions? |_| Yes |_| No If Yes, please explain.
8. Based on the contractor’s overall performance, would you award them another contract?
|_| Yes |_| No If No, please explain.
9. Have you discussed any adverse past performance problems with the Contractor and given them an opportunity to comment? |_| Yes |_| No Please explain.
10. Do you file past performance information in a database that the Contracting Officer may search?|_| Yes |_| No Please explain.
11. If the contract had options, were those options exercised? |_| Yes |_| No Please explain.
12. What was the contract period of performance (i.e., when were services provided)?
13. What was the dollar value of the contract performed by the contractor?
14. Provide a brief description of the services provided by the contractor for this contract.
Please attach any past performance database reports or other material you deem appropriate to a full understanding of the Contractor’s past performance by the evaluator. Please provide information on any adverse performance by the contractor and the corrective actions taken.
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