D.1 Performance Work Statement (PWS) Professional Skills & Communication Training - Final.pdf

Performance Work Statement (PWS) Professonial Skills and Communiction Training Seminars

Headquarters Marine Corps (HQMC)

1.0 BACKGROUND

The Human Resources and Organizational Management Branch (ARH) of the Marine Corps, National Capital Region (MCNCR) requires professional development and communication seminars for its civilian employees and supervisors. The curriculum must provide Federal employees with foundational and advanced workplace competencies, including professional communication, email and written skills, public speaking, active listening, professional conduct, conflict resolution, relationship building, and cross-functional coordination.

2.0 OBJECTIVE & SCOPE

The Contractor shall provide a comprehensive suite of professional skills and communications training seminars. Seminars shall be delivered in-person at designated Government locations or virtually via pre-approved interactive platforms, ensuring a high-quality, adult-learning environment.

3.0 DESCRIPTION OF TASKS / REQUIREMENTS

The Contractor shall provide all labor, instructional materials, training aids, and instructor transportation necessary to deliver the following eight (8) training seminars:

3.1 Effective Workplace Communication (1-Day Course)

• Focus: Developing clear, professional, and effective verbal and nonverbal communication in a high-tempo professional environment.

• Core Topics: Active listening techniques, clarity and confidence in speaking, nonverbal cues, and platform-specific communication adaptation.

3.2 Professional Email and Written Communication (1-Day Course)

• Focus: Improving clarity, structure, and professional tone in written correspondence.

• Core Topics: Organizing written information, drafting concise and actionable messages, maintaining a professional email tone, and avoiding common grammatical and stylistic mistakes.

3.3 Presentation Skills and Public Speaking (2-Day Course)

• Focus: Developing confidence and skill when delivering briefings, presentations, and speaking before senior leadership.

• Core Topics: Structuring presentations, executing clear key message delivery, building speaker confidence, and executing interactive audience engagement.

3.4 Active Listening and Interpersonal Communication (2-Day Course)

• Focus: Strengthening workplace interpersonal dynamics through advanced active listening.

• Core Topics: Questioning techniques, identifying and navigating communication styles, and building collaborative trust.

3.5 Professionalism in the Workplace (1-Day Course)

• Focus: Cultivating behaviors, ethics, and accountability that drive organizational success.

• Core Topics: Professional workplace standards, establishing credibility, accountability practices, and demonstrating workplace respect.

3.6 Navigating Difficult Conversations (2-Day Course)

• Focus: Resolving conflict and addressing workplace sensitivities constructively and professionally.

• Core Topics: Preparation for challenging dialogue, constructive feedback loops, emotional regulation, and professional dispute resolution.

3.7 Building Strong Workplace Relationships (2-Day Course)

• Focus: Designing and sustaining positive, productive peer-to-peer and supervisor relationships.

• Core Topics: Trust-building frameworks, collaborative teamwork, managing differing viewpoints, and cross-team cohesion.

3.8 Communicating Across Teams and Departments (1-Day Course)

• Focus: Overcoming operational silos to support broad organizational mission alignment.

• Core Topics: Inter-departmental communication protocols, effective information distribution, cross-team collaboration, and cross-functional networking.

4.0 PLACE OF PERFORMANCE & MODE OF DELIVERY

The Contractor shall perform work at the designated physical locations or via pre-approved virtual mediums as directed by the Technical Point of Contact (TPOC).

4.1 Onsite Locations

• Pentagon: Room 2D247A, Washington, D.C. 20380 (Arlington, VA).

• Marine Corps Base (MCB) Quantico: Mann Hall, Room 110A, 2004 Barnett Avenue, Quantico, VA

22134.

4.2 Virtual Platform Requirements

For virtual sessions, the Contractor shall deliver training via MS Teams, Skype, or Adobe Connect. The Contractor is responsible for ensuring their instructors are fully proficient in navigating and presenting on these approved platforms.

5.0 GOVERNMENT-FURNISHED PROPERTY (GFP), EQUIPMENT (GFE), AND SERVICES

5.1 Government Support

The Government will provide classroom facilities and standard audio-visual (A/V) equipment (screens, projectors, and connection cables) for all scheduled onsite seminars.

5.2 Technology Restrictions

In accordance with Department of Defense (DoD) cybersecurity guidelines:

• The Contractor is strictly prohibited from connecting any unauthorized computer-related equipment, external media, or accessories (e.g., USB flash drives, memory sticks, CDs/DVDs) to Government-furnished networks or computers.

• Contractor instructors may bring a business laptop for presentation purposes, which shall connect to Government projection screens via standard HDMI or provided physical cables.

6.0 MATERIAL AND DELIVERABLES SCHEDULE

6.1 Course Materials Submission

• The Contractor shall submit all course presentations, syllabi, hand-outs, and supplemental reading materials to the TPOC for review and screening at least three (3) business days prior to the start of each scheduled session.

• The Contractor shall provide each seminar participant with a physical or electronic copy of all training materials on the first day of class. The Contractor shall utilize their own printing and reproduction services; Government reproduction facilities will not be provided.

6.2 Schedule of Deliverables

The following is the baseline schedule of performance. At the Government's discretion, physical sessions may transition to virtual sessions with no adjustment to the Firm-Fixed-Price (FFP).

Item Scheduled Date(s)

Training Course Required

Location Duration

0001 TBD after date of award

Effective Workplace Communication

Pentagon 1 Day

0002 TBD after date of award

Professional Email and Written Communication

Pentagon 1 Day

0003 TBD after date of award

Effective Workplace Communication

MCB Quantico 1 Day

0004 TBD after date of award

Professional Email and Written Communication

MCB Quantico 1 Day

0005 TBD after date of award

Professionalism in the Workplace

Pentagon 2 Days

0006 TBD after date of award

Professionalism in the Workplace

MCB Quantico 2 Days

0007 TBD after date of award

Navigating Difficult Conversations

Pentagon 2 Days

0008 TBD after date of award

Navigating Difficult Conversations

MCB Quantico 2 Days

0009 TBD after date of award

Presentation Skills and Public Speaking

Pentagon 2 Days

0010 TBD after date of award

Presentation Skills and Public Speaking

MCB Quantico 2 Days

0011 TBD after date of award

Active Listening and Interpersonal Communication

Pentagon 2 Days

0012 TBD after date of award

Active Listening and Interpersonal Communication

MCB Quantico 2 Days

0013 TBD after date of award

Building Strong Workplace Relationships

Pentagon 2 Days

0014 TBD after date of award

Building Strong Workplace Relationships

MCB Quantico 2 Days

0015 TBD after date of award

Communicating Across Teams and Departments

Pentagon 1 Day

0016 TBD after date of award

Communicating Across Teams and Departments

MCB Quantico 1 Day

7.0 PERFORMANCE AND QUALITY STANDARDS

7.1 Course Logistics and Timing

• Onsite Seminars: All physical courses shall run from 0830 to 1600. Instructors shall arrive at the training facility at least 30 minutes prior to class start (0800) to ensure system readiness and accommodate base access.

• Virtual Seminars: All virtual courses shall run from 0800 to 1600.

• Operational Hours: Daily instruction shall accommodate a standard lunch break from 1130 to 1230.

The Contractor shall integrate a 5-to-10-minute break for each instructional hour.

• Class Sizes: Student enrollment shall not exceed twenty (20) participants per session.

7.2 Personnel Qualifications

The Contractor shall provide instructors with demonstrated expertise in adult learning methodologies, interactive group facilitation, and the military/federal professional environment.

• Replacement of Personnel: Should an instructor's conduct, competence, or professionalism fail to meet Government expectations, the Contracting Officer (KO) will formally request their removal. The Contractor shall immediately begin replacement procedures, providing a replacement candidate of equal or superior qualifications with no disruption to the scheduling calendar.

8.0 BASE ACCESS AND SECURITY

The Contractor shall safeguard all Government-furnished property and protect sensitive or non-public operational information throughout contract execution.

8.1 Pentagon Base Access

Instructors require temporary Pentagon visitors' passes:

• The Contractor shall submit complete registration details to the TPOC at least five (5) business days prior to the first scheduled course date.

• Upon receipt of the system-generated email from the Pentagon Force Protection Agency, the contractor employee shall complete the electronic registration form.

• All personnel must carry and present a valid, government-issued photo ID upon entry.

8.2 MCB Quantico Base Access

The Contractor shall ensure that all instructors register in the Defense Biometric Identification System (DBIDS) and possess a valid form of identification.

• Specific base access guidelines and forms are available on the official MCB Quantico website (https://www.quantico.marines.mil/Info/Base-Access).

9.0 SPECIAL CONTRACT REQUIREMENTS

9.1 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. The Contractor is solely responsible for managing, directing, and supervising its workforce.

9.2 Section 508 Compliance

All electronic and information technology (EIT) deliverables under this contract, including digital student workbooks, slide decks, and virtual classroom tools, shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d) and the 36 CFR Part 1194 standards.

9.3 Data and Intellectual Property Rights

The Government shall retain unlimited rights to all customized training materials, syllabi, hand-outs, and evaluation results specifically developed and funded under this contract. Standard off-the-shelf proprietary training materials shall remain the intellectual property of the Contractor, with a non-exclusive, royalty-free, perpetual license granted to the Government for internal training use.

9.4 Recognized Federal Holidays

The Contractor is not required to perform services on federal holidays. If a deliverable/training date falls on a recognized federal holiday, the training shall be rescheduled to a mutually agreeable business day. The eleven (11) recognized federal holidays are:

• New Year's Day: January 1

• Martin Luther King, Jr.'s Birthday: Third Monday in January

• Washington's Birthday (Presidents' Day): Third Monday in February

• Memorial Day: Last Monday in May

• Juneteenth National Independence Day: June 19

• Independence Day: July 4

• Labor Day: First Monday in September

• Columbus Day: Second Monday in October

• Veterans Day: November 11

• Thanksgiving Day: Fourth Thursday in November

• Christmas Day: December 25

Note: If a holiday falls on a Saturday, the preceding Friday is typically observed by the federal government. If a holiday falls on a Sunday, the following Monday is typically observed.

10.0 PERIOD OF PERFORMANCE (PoP)

The Period of Performance shall be twelve (12) months from the Date of Award (DoA). All course deliverables and training dates shall be completed within this designated timeframe, with final delivery occurring no later than May 31, 2027.

11.0 CONTRACT TYPE

The contract shall be executed on a Firm-Fixed-Price (FFP) basis. If the Government, due to operational changes, health-related concerns, or base access limitations, requests the Contractor to perform any scheduled course virtually instead of onsite (Pentagon or MCB Quantico), the Contractor shall https://www.quantico.marines.mil/Info/Base-Access accommodate the platform change. In such cases, the Contractor shall be reimbursed at the same negotiated FFP rate as if the training were performed onsite.

12.0 TRAVEL AND PER DIEM

The Contractor shall be responsible for all travel, lodging, mileage, tolls, parking, and per diem expenses associated with the performance of this contract. The Government will not reimburse any travel expenses under a separate line item.

13.0 POINTS OF CONTACT

Technical Points of Contact (TPOC)

The following personnel are designated as the Technical Points of Contact for daily coordination, material screening, and base access sponsorship:

• Primary TPOC: Mrs. Richa Henderson

• Office: HR Branch (ARH), USMC HQ

• Address: Pentagon, Room 2C253, Washington, DC 20350-3000

• Email: richa.m.henderson.civ@usmc.mil

• Alternate TPOC: Ms. Hope White

• Office: HR Branch (ARH), USMC HQ

• Address: Pentagon, Room 2C253, Washington, DC 20350-3000

• Email: hope.white@usmc.mil

Note: The TPOC is authorized to perform technical coordination and monitor performance. The TPOC is NOT authorized to modify contract terms, prices, or change the contract scope. Any such changes must be executed via formal bilateral modification by the Contracting Officer.

14.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The contractor service requirements are summarized into performance objectives that relate directly to mission-essential items.

Performance Objective

Performance Standard

Acceptable Quality Level

(AQL)

Surveillance Method

Remedy for Non- Performance

Course Material Delivery

Materials delivered to TPOC for review prior to training.

100% compliant;

submitted ≥ 3 business days before class.

TPOC Log / Electronic Tracking.

Contractor shall submit materials immediately;

repeat failures documented in

CPARS.

Punctual Execution

Instructors arrive and initiate classes on time.

100% on-time start; arrival ≥ 30 minutes before class.

TPOC

Observation / Class Logs.

Delayed starts may result in unilateral rescheduling at Contractor's expense.

mailto:richa.m.henderson.civ@usmc.mil mailto:hope.white@usmc.mil

Instructional Quality

Training feedback indicates relevant, professional delivery.

Average student satisfaction score ≥ 4.0 out of 5.0.

Post-course survey evaluations.

Course score < 4.0 requires contractor corrective action plan and potential instructor replacement.

Virtual Platform Access

Virtual platform operates smoothly without instructor-side drops.

≥ 98% uptime during scheduled instruction.

Direct TPOC Monitoring.

Platform downtime of > 15 minutes requires make-up time to be scheduled at no cost.

14.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)