CWMS 2.0 FINAL RFP 70RTAC20R0000025 Attachment 5 - Contractor Past Performance Customer Survey Questionnaire.docx
DOCX document 30 KB Posted
- Solicitation number
- 70RTAC20R00000025
About this file
This document contains a final request for proposal for a Department of Homeland Security indefinite delivery, indefinite quantity contract for cellular wireless managed services. The contractor shall provide streamlined invoicing, billing, device ordering and delivery processes, standardized reporting, and wireless devices and services to DHS employees. Required services include a web portal for device ordering and management, cellular wireless equipment and devices, cellular and data service, mobile device management, project management, services to enhance in-building cellular coverage, and a service desk. The contract will enable access to multiple commercial carriers and ensure maximum coverage. The web portal will customize inventory management, equipment management, and reporting for each DHS component. The goal is to reduce wireless costs and find efficiencies across the Department. Offerors must register for a virtual pre-proposal conference by August 6, 2020 to ask questions. Proposals are due by the final response date of September 25, 2020.
View the file
Other files
Show all 17
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Department of Homeland Security
CONTRACTOR PAST PERFORMANCE CUSTOMER SURVEY QUESTIONNAIRE
Please have your referenced client complete this questionnaire and submit to the attention of CWMS2@HQ.DHS.GOV by 12pm ET on September 25, 2020.
Name Title Address Telephone Number/Fax Number
This survey pertains to Offeror: (Prime Contractor /Subcontractor Names) _____________________________________________________________________________ Solicitation Number: 70RTAC20R00000025 Date of Survey: ________________________________________________________________ Name of Person Completing Survey: _______________________________________________ Signature of Person Completing Survey: _____________________________________________ Your Company/Agency: _________________________________________________________ Your Role in this Contract Reference: _______________________________________________ Survey Period of Performance: ____________________________________________________ General description of products/services required under the contract: ______________________
RATINGS
Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible.
Assign each area a rating of either 5 (Exceptional), 4 (Very Good), 3 (Satisfactory), 2 (Marginal), or 1 (Unsatisfactory). Use the attached Rating Guidelines as guidance in making these evaluations. Circle the appropriate rating. Annotate with N/A if not a rating consideration or inapplicable to the contract effort.
QUALITY OF PRODUCT OR SERVICE:
1. Compliance with contract requirements:
1 2 3 4 5 N/A
2. Accuracy of reports:
1 2 3 4 5 N/A
3. Level of knowledge, experience, and training of personnel:
1 2 3 4 5 N/A
4. Capability of personnel to perform required services:
1 2 3 4 5 N/A
5. Effectiveness of personnel in performing required services:
1 2 3 4 5 N/A
6. Overall quality of product/service:
| 1 | 2 | 3 | 4 | 5 | N/A |
| 7. | Effectiveness of maintaining continuity of mission support: | ||||
| 1 | 2 | 3 | 4 | 5 | N/A |
TIMELINESS OF PERFORMANCE:
1. Reliability:
1 2 3 4 5 N/A
2. Responsive to technical direction:
1 2 3 4 5 N/A
3. Meets contract delivery schedules and/or task deadlines:
1 2 3 4 5 N/A
4. Response time to end-users:
1 2 3 4 5 N/A
MANAGEMENT:
1. Effective management, including subcontracts:
1 2 3 4 5 N/A
2. Reasonable/cooperative behavior:
1 2 3 4 5 N/A
3. Responsive to contract requirements:
1 2 3 4 5 N/A
4. Notification of problems:
1 2 3 4 5 N/A
5. Flexibility:
1 2 3 4 5 N/A
6. Pro-active vs. reactive:
1 2 3 4 5 N/A
7. Ability to transition resources and personnel:
1 2 3 4 5 N/A
COST CONTROL (not applicable to fixed-price contract type):
1. Current, accurate and complete billings:
| 1 | 2 | 3 | 4 | 5 | N/A |
| 2. | Relationship of negotiated costs to actuals: | ||||
| 1 | 2 | 3 | 4 | 5 | N/A |
3. Cost efficiencies:
1 2 3 4 5 N/A
CUSTOMER SATISFACTION:
1. The contractor is committed to customer satisfaction:
a. Contractor Management Personnel (circle one) Yes No
b. Contractor Onsite Facility Personnel (circle one) Yes No
c. Overall technical solutions to provide a comprehensive managed service.
(circle one) Yes No
d. Would you hire this vendor for the future requirement?
(circle one) Yes No
ADDITIONAL COMMENTS:
RFP 70RTAC20R000000025 - Attachment 5 Contractor Past Performance Customer Survey Questionnaire
RFP 70RTAC20R000000025 - Attachment 5 Past Performance Questionnaire
70RTAC20R0000025 DHS-wide CWMS IDIQ Contract 43 Rating Guidelines
| Rating |
| Definition |
| 5-Exceptional |
| Performance meets contractual requirements and exceeds many to the Government's benefit. The element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective. |
| 4-Very Good |
| Performance meets contractual requirements and exceeds some to the Government's benefit. The element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective. |
| 3-Satisfactory |
| Performance meets contractual requirements. The element being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory. |
| 2-Marginal |
| Performance does not meet some contractual requirements. The element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. |
| 1-Unsatisfactory |
| Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The element being assessed contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective. |
SOURCE SELECTION INFORMATION – SEE FAR 2.101 and 3.104 Page 1
File details come from the government source that posted it. Updated .