Customer Satisfaction Survey.pdf

188 KB Posted

Attached to
Snow Removal Washington ARTCC & Potomac TRACON/FAA Command Center
Solicitation number
697DCK26R00029
Issued by

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This is a Customer Satisfaction Survey form used as part of the evaluation process for a Federal Aviation Administration (FAA) solicitation (RFO: 697DCK-26-R-00029). The survey is to be completed by customer references provided by contractors submitting proposals and serves to assess the contractor's past performance during the evaluation phase.

The survey requests ratings across four key performance areas on a five-point scale (Excellent=5, Very Good=4, Good=3, Needs Improvement=2, Unacceptable=1): overall service performance; responsiveness to needs, requests, or complaints; problem-solving capabilities and follow-up of Operations Management; and performance of on-site employees providing various services. Each rating category includes space for detailed comments. The form requires the customer reference to provide their organization name, contact information, phone number, and date of completion. Responses must be emailed directly by the customer reference to Jennifer.Walker-Gomez@faa.gov as soon as possible for inclusion in the contractor evaluation.

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Other files

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697DCK-26-R-00029 Amend 0002.pdf PDF
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SIR 697DCK-26-R-00029 Amend 0001.pdf PDF
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06 WD 2015-4281 Rev 39 Dated 8.22.2026.pdf PDF
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RFO: 6-R-00029

Customer Satisfaction Survey Date:

(Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance:

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:

How quickly do we respond to your needs, requests, or complaints?

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:

How would you rate the problem solving capabilities and follow-up of our Operations Management?

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:

How would you rate the performance of our on-site employees providing various services for your facility?

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:

Organization Name: Date:

Contact:

Phone #:

Thank you for completing this survey.

THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED

DIRECTLY BY THE CUSTOMER REFERENCE TO:

Jennifer.Walker-Gomez@faa.gov

File details come from the government source that posted it. Updated .