Customer Satisfaction Survey.pdf
PDF 151 KB Posted
- Solicitation number
- 697DCK26R00144
About this file
This is a Customer Satisfaction Survey (CSS) template used as part of Federal Aviation Administration (FAA) solicitation 697DCK-26-00144. The survey is designed to gather past performance feedback from customers of contractors bidding on FAA contracts.
The survey collects ratings on four key performance areas: timeliness of service completion (weekly, bi-weekly, monthly, quarterly, and annual deliverables); contractor responsiveness to customer needs, requests, and complaints; problem-solving capabilities and follow-up of operations management; and overall service performance satisfaction. Each question uses a five-point scale ranging from Excellent (5) to Unacceptable (1), with space for detailed comments. The survey requires completion by the contractor's customer (not the bidding company itself) and must include identifying information such as the company submitting the proposal, the company completing the survey, the contract number being referenced, types of services provided, and annual contract cost. Completed surveys must be submitted directly to the FAA Contract Specialist at jennifer.walker-gomez@faa.gov. The FAA explicitly states that surveys received directly from the company bidding on the solicitation will not be accepted, ensuring the feedback comes from independent customers.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-26-R-00144 amendment 0001.pdf | ||
| SIR 697DCK-26-R-00144.pdf | ||
| WD 2015-4229 LNS.pdf | ||
| FINAL_MDT_LNS_Frequency Chart_10_09_2024.xlsx | XLSX spreadsheet | |
| Contractor Staffing.pdf | ||
| Janitorial SOW_1.pdf | ||
| WD 2015-4211 MMU.pdf | ||
| FINAL-MMU Frequency Charts_10-07-2024_.xlsx | XLSX spreadsheet | |
| WD 2015-4225 MDT.pdf |
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Text version
Customer Satisfaction Survey (CSS) Solicitation Number: 697DCK- 6-00144
Company Submitting Proposal: __________________________________________________________________________________
Name of Company Completing Survey: ___________________________________________________________________________
Name of Person Completing Survey: _____________________________________________________________________________
Past Performance Contract # Referenced for Survey: _________________________________________________________________
Types of Services Provided under Contract: ________________________________________________________________________
Annual Cost of Contract: _______________________________________________________________________________________
I hereby submit the following ratings on behalf of the company named above as they submit a proposal in accordance with the Federal Aviation Administration solicitation listed above.
Signature of Person Completing Survey: _________________________________________ Date: __________________________
Are all services (weekly, bi-weekly, monthly, quarterly, and annually) completed in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly does this Contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem-solving capabilities and follow-up of this Contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Please rate your current level of satisfaction with the overall service performance provided by this Contractor.
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Thank you for completing this survey.
Please email the survey to the FAA Contract Specialist at jennifer @faa.gov.
The Company providing the ratings must submit this survey directly to FAA Acquisitions.
Any survey received directly from the Company bidding on the solicitation referenced will not be accepted.
Pleaase email the survey to the FAA Contract Specialist at jennifer @faa
File details come from the government source that posted it. Updated .