Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK22R00037
About this file
This document includes a customer satisfaction survey for a janitorial services contractor and a related federal contract opportunity notice. The federal contract opportunity is for janitorial services at two Air Traffic Control Towers located in Reading and Allentown, Pennsylvania. Offerors are required to provide all labor, materials, and supplies for janitorial services in accordance with FAA specifications. Pricing is to be submitted under Section B of the solicitation by January 7, 2022 at 4pm EST, with proposal requirements outlined in Sections L and M. Site visits for the facilities are scheduled for December 7, 2021 at specified times, and notification must be provided to the site manager at least 24 hours in advance. The customer satisfaction survey collects feedback on the timeliness and quality of services, responsiveness, problem solving and follow up, and overall satisfaction with an unnamed current janitorial services contractor.
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Text version
RFO # 697DCK-21-R-00490
Customer Satisfaction Survey
Annual dollar amount of contract: __________________
Site manager/Buyer, on behalf of, Company Name, is submitting a proposal on a Federal Aviation
Administration solicitation for janitorial services at the ATCT in Reading, PA and Allentown, PA. Part of our evaluations process requires information on the firm’s past performance. Your input is important to
us. Your assistance is greatly appreciated.
Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments:
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations
Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments:
Signature:______________________________________
File details come from the government source that posted it. Updated .