UPDATED Customer Satisfaction Survey - 697DCK-22-R-00037.pdf
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- Solicitation number
- 697DCK22R00037
About this file
This document contains a customer satisfaction survey and details of a related federal contract opportunity for janitorial services. The Federal Aviation Administration is soliciting proposals for janitorial services at air traffic control towers in Reading and Allentown, Pennsylvania. Proposers are required to provide all labor, materials, and supplies to perform janitorial services in accordance with FAA specifications. Pricing is to be submitted under Section B of the solicitation by January 7, 2022 at 4pm EST. Site visits are scheduled for December 7, 2021 at specified times. Interested parties must notify the site manager at least 24 hours in advance of the site visit. The customer satisfaction survey collects feedback on a contractor's performance of weekly, bi-weekly, monthly, quarterly and annual services; response time to needs and requests; problem solving and follow up; and overall satisfaction. Input provided will be used in evaluating proposals for this opportunity.
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RFO # 697DCK-22-R-00037
Customer Satisfaction Survey
Annual dollar amount of contract: __________________
Site manager/Buyer, on behalf of, Company Name, is submitting a proposal on a Federal Aviation
Administration solicitation for janitorial services at the ATCT in Reading, PA and Allentown, PA. Part of our evaluations process requires information on the firm’s past performance. Your input is important to
us. Your assistance is greatly appreciated.
Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments:
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations
Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments:
Signature:______________________________________
File details come from the government source that posted it. Updated .