Customer Satisfaction Survey.docx

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Attached to
Janitorial Services at Buffalo & Niagara (NY) and W. Mifflin (PA)
Solicitation number
697DCK-22-R-00346
Issued by

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This document contains a federal solicitation for janitorial services at three air traffic control tower sites. The Federal Aviation Administration is seeking proposals to provide all labor, materials, and supplies for janitorial services at sites located in Buffalo and Niagara, New York and West Mifflin, Pennsylvania. Site visits are scheduled for June 13th, 20th and 21st with points of contact provided. Questions regarding the solicitation are due by June 24th and answers will be provided by June 30th. Offers must be submitted by July 11th, 2022. The period of performance is from October 1st, 2022 through September 30th, 2027. Pricing is to be provided under Section B of the solicitation. Proposal requirements are specified in Sections L and M.

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Other files

File Type Posted
697DCK-22-R-00346 - Amendment 0002.pdf PDF
697DCK-22-R-00346 - Amendment 0001.pdf PDF
15-4235 (W.Mifflin).pdf PDF
697DCK-22-R-00346 (5).pdf PDF
STATEMENT OF WORK.pdf PDF
Form-Contractor Staffing Access Questionnaire.pdf PDF
15-4147 (Buffalo_Niagara).pdf PDF

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RFO # 697DCK-22-R-00346 Signature___________________________________

Customer Satisfaction Survey Date _________________

Site manager/Buyer, on behalf of, Company Name, is submitting a proposal on a Federal Aviation Administration solicitation for janitorial services at the ATCTs in Buffalo, NY; Niagara, NY; West Mifflin, PA. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Your assistance is greatly appreciated.

Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments:

How quickly does this contractor respond to your needs, requests, or complaints?

______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)

______Unacceptable (1)

Comments:

How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?

Please rate your current level of satisfaction with the overall service performance of this contractor:

Comments:

File details come from the government source that posted it. Updated .