Customer Satisfaction Survey - 697DCK-25-R-00061.pdf
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- Solicitation number
- 697DCK-25-R-00061
About this file
This document is a Customer Satisfaction Survey related to Federal Aviation Administration solicitation 697DCK-25-R-00061 for Janitorial Services at the Aspen Air Traffic Control Tower in Aspen, Colorado. The survey asks the customer to rate the contractor's overall service performance, responsiveness, problem-solving capabilities, and on-site employee performance on a scale of 1 to 5. The customer is required to complete and return the survey directly to noemi.edwards@faa.gov and karen.ctr.mcivor@faa.gov by the specified due date for inclusion in the past performance evaluation. The related federal contract opportunity is an 8(a) set-aside for Janitorial Services with a NAICS code of 561720. Key details include a site visit scheduled for November 13, 2024, a deadline of November 20, 2024 for submitting questions, and a proposal due date of December 6, 2024 by 5:00 PM Mountain Time. All communications during the solicitation are to be conducted via email with the Contracting Officer and Contract Administrator.
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Customer Satisfaction Survey
697DCK-25-R-00061
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
noemi.edwards@faa.gov and karen.ctr.mcivor@faa.gov
File details come from the government source that posted it. Updated .