Cover Letter.pdf
PDF 196 KB Posted
- Attached to
- CMS Contact Center Training and Content (CTC) Federal contract opportunity
- Solicitation number
- 75FCMC21R0041
About this file
This solicitation seeks proposals for a Contact Center Training and Content contract to support the Centers for Medicare and Medicaid Services. The single-award, small business set-aside contract will provide training and content solutions for customer service representatives at CMS's 1-800-Medicare and Marketplace contact centers. The contractor must develop and maintain complete, accurate materials across all channels to help individuals understand their healthcare benefits, plan options, and enrollment. The base period of performance is one year with four one-year options. Proposals are due by November 19, 2021 with questions accepted until October 20. The solicitation is issued under NAICS code 541611 with a size standard of $16.5 million.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 75FCMC21R0041- Amendment 0003.zip | ZIP file | |
| 75FCMC21R0041- AMENDMENT 00002.zip | ZIP file | |
| Solicitation 75FCMC21R0041-Amendment 1.zip | ZIP file | |
| LINK - Virtual Pre-Solicitation Conference.docx | DOCX document | |
| CTC Pre-Proposal Conference- Registration List.pdf | ||
| TrainingandContent(CTC) Competition.pptx | PPTX presentation | |
| SF33_75FCMC21R0041 Solicitation.pdf | ||
| SOW Attachment 1- CTC Library of Documents.zip | ZIP file | |
| J-9 Pricing Template.xlsx | XLSX spreadsheet | |
| J-4 Property List.xlsx | XLSX spreadsheet | |
| J-7 Voluntary Product Accessibility Template (VPAT).doc | DOC document | |
| J-6 Past Performance Questionnaire.docx | DOCX document | |
| J-8 Proposal Assumptions.pdf | ||
| J-1 Schedule.xlsx | XLSX spreadsheet | |
| J-2 Award Fee Evaluation Plan.pdf | ||
| J-3 Statement of Work (SOW).pdf | ||
| J-5 COI Submission Template.docx | DOCX document |
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Text version
DEPARTMENT OF HEALTH & HUMAN SERVICES
Centers for Medicare & Medicaid Services
7500 Security Boulevard, Mail Stop B3-30-03
Baltimore, Maryland 21244-1850
October 12, 2021
TO ALL OFFERORS:
You are invited to submit a proposal in accordance with the requirements of the attached solicitation 75FCMC21R0041 entitled "Contact Center Training and Content (CTC)”. Note:
This is a total small business set-aside. The NAICS code applicable to this procurement is
541611 (Administrative Management and General Management Consulting Services).
Potential offerors are advised to review all sections of the solicitation. In particular, the
Government draws your attention to the following key sections of the document:
Section C Description/Specifications/Statement of Work
Section H.1 Conflict of Interest
Section L Instructions, Conditions, and Notices to Offerors (including all relevant information for submission of written questions and proposals)
Section M Evaluation Factors for Award
Your Phase 1 proposal must be received no later than 11:59PM EST on November 19, 2021.
Proposals received after the specified date and time will be handled in accordance with FAR
52.215-1 (Instructions to Offerors – Competitive Acquisition - Jan 2017).
Questions concerning the solicitation shall be submitted no later than 11:59PM EST on October
20, 2021 (See Section L.7 of the solicitation for further details).
If it is your intent to submit a Phase 1 proposal, we request that your intent be submitted no later than 10:00am EST on November 10, 2021 (see Section L.8 of the solicitation for further details). This is requested for planning purposes only and is not binding. Failure to submit a
Proposal Intent response will not preclude you from submitting a Phase 1 proposal.
Note: Based on Executive Order 14042 signed by the President on September 9, 2021 and published in the Federal Register at 86 FR 50985 on September 14, 2021, FAR 52.223-99
“Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors (OCT 2021)
(Deviation)” has been included in Section I.9 of the solicitation.
The solicitation does not commit the Government to pay any cost for the preparation and submission of a proposal. In addition, the Contracting Officer is the only individual who can legally commit the Government to the expenditures of public funds in connection with the proposed procurement. NOTE: This procurement is currently subject to the availability of funds
Requests for information concerning this solicitation shall be referred to Ms. Lauren Teal, Contract Specialist, e-mail address Lauren.Teal@cms.hhs.gov.
Sincerely, Deborah S. Lester
Contracting Officer
Encl:
1. Solicitation mailto:Lauren.Teal@cms.hhs.gov
| 2021-10-12T08:01:27-0400 | |
| Deborah Lester -S |
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