LINK - Virtual Pre-Solicitation Conference.docx

This document provides details of a federal solicitation opportunity for Contact Center Training and Content services. The Centers for Medicare and Medicaid Services (CMS) is seeking proposals to award a contract to develop and maintain training and content solutions for its Contact Center Operations call centers, which handle over 42 million calls annually across Medicare and Marketplace programs. The training and content materials must be accurate, consistent, and used by customer service representatives across all contact channels to respond to inquiries. The period of performance is one base year plus four option years. This is a full and open competition set aside for small business concerns under NAICS code 541611 with a size standard of $16.5 million in average annual receipts.