75FCMC21R0041- Amendment 0003.zip

This document provides details for a federal contract solicitation. The Centers for Medicare and Medicaid Services is seeking to award a contract to develop and maintain training and content solutions for use by customer service representatives within their Contact Center Operations call center. The training and content materials must be complete, accurate, and consistent across all contact center channels and will be used by representatives to respond to inquiries from individuals managing their healthcare, evaluating health plan options, and selecting and enrolling in plans. The period of performance is for a base year plus four option years, with a small business set-aside and a North American Industry Classification System code of 541611.