Attachment_7_-_Sample_QASAP.xlsx
XLSX spreadsheet 14 KB Posted
- Attached to
- Fund and Redress Administration Re-Compete Federal contract opportunity
- Solicitation number
- CFP-17-R-00001
- Issued by
- Consumer Financial Protection Bureau
About this file
Attachment 7
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 17-R-00001_Amendment_0002.pdf | ||
| Amended_Attachment_8_-_Pricing_Guidance.pdf | ||
| Amended_Attachment_5_-_Pricing_Model.XLSX | XLSX spreadsheet | |
| Amended_Attachment_4_-_Pricing_Worksheet.XLSX | XLSX spreadsheet | |
| CFP-17-R-00001_Amendment_0001.pdf | ||
| 17-R-00001_QA's.pdf | ||
| Attachment_6_-_CFPB_3rd_Party_Service_Provider_Self-Assessment.pdf | ||
| Attachment_2_-_Redress_Experience_Worksheet.docx | DOCX document | |
| Attachment_3_-_Sample_Task_Orders.pdf | ||
| Attachment_1_-_Non-Disclosure_Agreement.pdf | ||
| Attachment_8_-_Pricing_Guidance.pdf | ||
| Attachment_4_-_Pricing_Worksheet.xlsx | XLSX spreadsheet | |
| Attachment_5_-_Pricing_Model.xlsx | XLSX spreadsheet | |
| CFP-17-R-00001_Solicitation.pdf |
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Text version
Attachment 7 - Sample QASP
| Instructions: Contractors must complete the compliance percentage (Acceptable Quality Level (AQL)) that it expects to achieve against the CFPB performance standard. Please also note the methodology of quality review and any other comments or assumptions that the AQL is based upon. The Contractor will be assessed by the COR on a monthly basis against the performance standards noted in this QASP. | |||||
| QASP Ref | Performance Requirement | PWS Ref | Key deliverable/ | ||
| milestone | CFPB Performance Standard | Compliance % (AQL) | Contractor quality review method | CFPB quality review method | Contractor Comments/ |
Assumptions 1 Timeliness of Performance:
| Key deliverables are executed in a timely and responsive manner. | 3.1 | Distribution Plan | Delivery of initial draft distribution plan is delivered to COR within 10 business days of Task Order kick-off meeting. Realistic project timeline are maintained and shared regularly with COR. Updates/ Corrections to distribution plan and timeline are made within 3 business day of request by COR. | Direct review | |||
| 2 | 3.3B | Data plan | Draft data plan is provided to COR within 10 business days of receipt of data to Contractor. Updates to data plan are provided within 3 business days of request by COR. | Direct review | |||
| 3 | 3.3Cai,ii | Victim identification- data entry | Electronic data import should be completed no later than 15 business days of receipt of dataset. | ||||
| Manual data entry timelines should be completed based on the Task Order. (Note: AQL% for manual data entry can be provided on a task-level basis) | Direct review | ||||||
| 4 | 3.3Cbi,ii,iii | Victim identification- data analysis | It is expected that standard data review/ victim list should be provided to the COR within 20 business days of receipt of dataset. | ||||
| Advanced Data Analytics and Claimant processing timelines should be completed based on the Task. (Note: AQL% for Data Analytics and Claimant processing can be provided on a task-level basis) | Direct review | ||||||
| 5 | 3.3E | Customized victim list | Victim list is provided in accordance with timeline in distribution plan. Updates, if required, to victim list are provided within 5 business days of request by COR. | Direct review | |||
| 6 | 3.4 | Claim processing & eligibility | Claims list is provided in accordance with timeline in distribution plan. Updates to claim list list are provided within 5 business days of request by COR. | Direct review | |||
| 7 | 3.5 | Help Services | Consumer inquiries (including coorespondence and calls) are responded to within 24 hours of inquiry. | Contractor Reporting/ Direct review | |||
| 8 | 3.5 | Help Services | Toll-free IVR (available 24/7) and live agent services for consumers available during the hours of 8:00am Eastern - 9:00pm Eastern, on the days that the Federal Government is in operation. | Contractor Reporting/ Direct review | |||
| 9 | 3.7 | Reporting | Reports are completed in accordance with timelines established in the Task Order and Performance Work Statement. | Direct review | |||
| 10 | All | General | Deliverables are completed in a timely manner and in accordance with the specifics of the PWS, Task Order, distribution plan and timeline, and data plan. | Direct review |
11 Quality of Service:
| Key deliverables are accurate, free of errors; AND meet CFPB's requirements. | 3.1, 3.3B | Distribution plan and timeline, data plan. | Key planning documents, including the distribution plan and timeline, and data plan, should be written in accordance with the Task and CFPB's agreed-upon approaches. The planning documents should be professionally written and contain no spelling, grammatical or syntax errors. The documents should be updated if there are clarifications needed in approach; if errors are detected; or as new information is acquired. | Direct review | |||
| 12 | 3.3 | Datasets | Data is delivered to the CFPB in an appropriate and standardized format in accordance with the Task Order. Datasets are free of quality errors, including at minimum: all data matches appropriate header, victim names are spelled correctly, contact information is correctly transposed, initial harm is calculated accurately, and all de-duplication/roll-ups are performed according to CFPB specifications. Datasets should be updated if there are clarifications needed in approach; if errors are detected; or as new information is acquired. | Direct review | |||
| 13 | 3.5, 3.6 | Printed materials | Printed materials mailed are clear, legible, and free of smudges/ink marks. When required, materials printed in color are printed according to CFPB requirements, including current Bureau design and style guides. | Direct review | |||
| 14 | All | General | he Contractor maintains a robust compliance environment, including maintenance of SSAE-16 report or equivalent, data security requirements (including monthly cyber security scans and weakness reporting updates as needed), privacy requirements, and record management requirements. |
| Direct review | ||||
| 15 | All | General | Deliverables are accurately completed in accordance with the specifics of the PWS, Task Order, distribution plan and timeline, and data plan. | Direct review |
16 Business Relations:
| The Contractor is professional and responsive to the CFPB in all requirements of each Task Order. | All | General | The Contractor monitors the distribution progress, and identifies both potential issues and solutions to the COR before they occur. | Direct review | |||
| 17 | All | General | The Contractor fosters a collaborative working relationship with the CFPB team. The Contractor is responsive to CFPB's questions or further clarifications on the deliverables provided by the Contractor. Personnel issues are discussed with the COR and resolved. | Direct review | |||
| 18 | 3.5 | Help services | Consumers inquires are responded to in a professional manner, scripts are followed per the Task Order; and complex issues/escalations are appropriately raised to CFPB. | Contractor Reporting/ Direct review |
19 Cost Control:
| Costs for each Task Order are reasonable for work completed. | All | Invoicing | Invoices are accurate and submitted on time. | Direct review | |||
| 20 | All | General | Unexpected costs are discussed with CFPB prior to work completed. Costs that are not budgeted for in the Task Order are based on NEW information only | Direct review |
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