Attachment_2_-_Redress_Experience_Worksheet.docx

CFP-17-R-00001

Attachment 2: Redress Experience and Past Performance Worksheet

CFP-17-R-00001

Attachment 2: Redress Experience and Past Performance Worksheet Submission Instructions: Each Offeror must complete a Combined Redress Experience and Past Performance Worksheet for each of (4) four engagements. The Worksheet is broken into Information, Section A (Go/No Go Experience), Section B (Qualitative Experience), and Section C (Past Performance.)

In order to satisfy Factor 2 of the Go/ No Go Factors, each Offerors is required to complete Section A, the “Go/ No Go Criteria Worksheet,” for 4 (four) separate engagements, documenting their relevant experience within the past five years in the provision of victim remediation services, money management services, help services, victim identification services, and funds distribution, as described herein and in conformance with the PWS. Page limit for Section A: 1 page total (per engagement, including worksheet), maximum 4 pages total.

The information in Section B will be used for evaluation as part of the Technical Approach evaluation factor (Step 2, Factor 1, Part II.). Page limit for Section B: 4 pages total (per engagement), maximum 16 pages. Additional lines can be added in response to additional questions. In addition to the information provided on the worksheets (Part B), the Offeror may provide a separate narrative identifying any relevant experience not covered in the worksheet information. The Technical Approach Narrative Information (i.e., capabilities and/or additional experience information) is optional, but if included, must not exceed two pages total.

The information provided in Section C will be considered as part of the evaluation of past performance (Step 2, Factor 2.). Page limit: 2 page total (per engagement), maximum 8 pages.

SECTION A

GO / NO GO CRITERIA:

REDRESS EXPERIENCE

Name of the Matter _____________________________________

Company/Agency

Dates of Work Performed_________________________________________

1. Please describe your role in this engagement:

2. Did this matter require you to provide Victim Remediation Services (defined as payments or compensation to harmed consumers)? Y / N

3. Did this matter require you to provide Money Management services (defined as establishment and management of client case-specific funds [qualified settlement funds], accounts, and reporting)? Y / N

4. Did this matter require you to provide Help Services (defined as providing consumer/ public facing communication services including interactive voice response (IVR) and live operator call center services, email correspondence, and/ or web based communication services)? Y / N

5. Did this matter require you to provide Victim Identification Services (defined as using case parameters to identify consumers eligible for payment from matter related funding)? Y / N

6. Did this matter require you to provide Funds Distribution (defined as transferred payments to eligible consumers)? Y / N

SECTION B

NON-PRICE EVALUATION FACTOR – TECHNICAL APPROACH:

DEMONSTRATED EXPERIENCE (Step 2, Factor 1, Part II)

Name of the matter _____________________________________

Company/Agency

Dates of work_________________________________________

1. Address how you provided the following types of services:

a. Money Management. Establishment and management of client case-specific funds (e.g., qualified settlement funds), accounts, and reporting.

Describe the type of account, its particular characteristics, your role in establishing the account, and why that particular type of account was used in this matter:

Describe the controls and/or safe guards to protect funds while in your custody and during the distribution process for this case:

Describe your process for tracking funds, account reconciliation, and reporting in this case:

Did this matter require any case specific tax analysis, case level tax filings, and/or IRS reporting at the consumer level? If yes, please describe (1) how these efforts were handled by your company, and (2) how determinations for either, or both, sets of tax filings were completed. If no, please describe how that determination was made.

Describe any noteworthy money management support services you provided in this engagement, not described above:

b. Help Services. Consumer/ public facing communication services including interactive voice response (IVR) and live operator call center services, email correspondence, and/ or web based communication services.

Describe the call center and call center related services (scripting, escalation, etc.) you provided in this matter:

Describe your quality control process for monitoring IVR and live operator responses in this matter:

Describe any noteworthy communication related support services you provided in this engagement, not described above:

c. Victim Identification Services. Successful identification of consumers eligible for payment(s) from matter fund(s).

Describe the data collection efforts used in this matter. What was provided by the client? What was collected by the contractor? :

Was a claims process required in this matter? If yes, please describe (1) any outreach efforts, (2) the measured response rate, and (3) eligibility verification efforts:

Describe any data manipulation efforts required in the development of the victim list (ex. merging of data sets, manual entry of data, formula application, etc.):

Describe any quality assurance and/or security efforts you used to ensure accuracy and security of data required for this engagement:

Please describe any noteworthy activities related to data, data collection, victim identification, and/ or data security not otherwise described above:

d. Funds Distribution Transferred payments (and if applicable, mailing of consumer materials) to eligible consumers in this matter.

Prior to mailing or disbursing payments, did you engage in any address verification efforts?

How were funds transferred to the eligible consumers (check, direct deposit, etc.)? What was the approximate cash rate in this matter?:

Were consumer materials mailed or emailed along with payments in this matter? If yes, please describe what was mailed. If no, please explain the circumstances:

Please describe any noteworthy efforts related to the disbursement of funds, printing, or mailing of consumer payments not detailed above:

2. Describe the successes and challenges of this engagement.

3. Were any parts of the services described in question 1 above outsourced? If yes, please describe which services were outsourced, why, and whether the outsourcing impacted the project in any way (e.g., pricing, timing of services, etc.):

4. Did your company provide any noteworthy services in this engagement that were not described above? If yes, please use this space to describe those services.

SECTION C. Instructions for submitting a response to the Past Performance factor is detailed further in the Performance Work Statement, Section 5.C Non-Price Submission Instructions, Instructions for Submission for Qualitative Evaluation Criteria, Past Performance (Step 2, Factor 2).

NON-PRICE EVALUATION FACTOR -

PAST PERFORMANCE (Step 2, Factor 2)

1. Please provide Client contact information, since as part of the evaluation of past performance, the agency may contact the Client:

Company POC (Name)

Title/Role

Address

Telephone Email Address ______

Company/Contractor’s role (work performed as a Prime or Subcontractor?) __________________

Contract Number/Identifier

Original Contract Estimated Value ____ ____ Estimated Value at Completion ___

Percentage of Work Completed ___________

2. If applicable, the Offeror may identify problems encountered with the contract described above and the Offeror’s corrective actions taken: