(C) RFQ.pdf

TABLE OF CONTENTS

SECTION 1 – THE SECHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19MX3023Q0004, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19MX3023Q0004, Schedule of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachments o EXHIBIT 1 – LOCATIONS & DRAWINGS o EXHIBIT 2 – CONTRACTOR FURNISHED MATERIALS o EXHIBIT 3 – GOVERNMENT FURNISHED PROPERTY o EXHIBIT 4 – SAFETY MANAGMENT PLAN o EXHIBIT 5 – Reserved o EXHIBIT 6 – SAM REGISTRATION GUIDE o EXHIBIT 7 – SUBMISSION OF INVOICES o EXHIBIT 8 – SPECIAL CONTRACT REQUIREMENTS

SECTION 2 – CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 – SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 – EVALUATION FACTORS

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 5 – REPRESENTATIONS AND CERTIFICATIONS

• Offeror Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 1

THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER 19MX3023Q0004

PRICES, BLOCK 23

1.0 SCOPE OF CONTRACT

The Contractor shall perform janitorial work, including furnishing all labor, material, equipment, and services, for the U.S. Consulate General in Guadalajara in accordance with the Statement of

Work in this contract. The price listed below shall include all labor, materials, insurance (see

FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor the fixed price per month for standard services and a fixed rate per square meter for any temporary additional services that have been satisfactorily performed.

1.0.1 TYPE OF CONTRACT

(a) This is firm-fixed price type of contract for Standard Services.

(b) Temporary Additional Services are based on indefinite delivery/indefinite quantity with firm-fixed prices.

1.0.2 PERIOD OF PERFORMANCE

The performance period of this contract is from the start date in the Notice to Proceed and continuing for twelve (12) months, with four (4), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

1.0.3 NOTICE TO PROCEED

After contract award and submission of acceptable insurance certificates, the Contracting Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten

(10) days from start date listed in Notice to Proceed unless the Contractor agrees to an earlier date) on which performance shall start.

1.0.4 TYPES OF SERVICES

1.0.4.1 Standard Services

Standard Services are defined as all janitorial services requested under this Contract and as described in the Statement of Work, under continuation to SF-1449, block 20 – Section 1.

1.0.4.2 Temporary/Additional Services

The Contractor shall provide Temporary Additional Services when requested by the Contracting

Officer's Representative (COR) through a written order by the Contractor Officer. Temporary

Additional Services delivered shall be in addition to the Standard Services and shall be priced at the unit price shown below. The tasks to be accomplished shall be additional quantities of the same tasks described in Section 1.

1.0.4.3 Ordering

The CO shall order Temporary Additional Services on an as needed basis. This work shall be performed by Contractor trained employees and shall not be subcontracted. The CO may require the Contractor to provide Temporary Additional Services with as little as 24-hour advance notice.

1.0.4.4 Maximum and Minimum

Because Temporary/Additional Services are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below.

1.0.4.5 Minimum for Temporary Additional Services

The Government shall place orders totaling a minimum of 40 labor hours. This reflects the contract minimum for the base year and each option period for temporary/additional services.

1.0.4.6 Maximum for Temporary Additional Services

The amount of all orders shall not exceed 200 labor hours. This reflects the contract maximum for the base year and each option period for temporary/additional services.

1.1 PRICING

1.1.1 Standard Services Pricing

The Government will pay the Contractor a fixed price per month for Standard Services that have been satisfactorily performed.

1.1.2 Temporary Additional Services Pricing

The Government will also pay the Contractor for Temporary Additional Services ordered by the

Government for satisfactorily completed work.

1.1.3 Premium Pay

The Contractor is sole responsible for paying all taxes obligations, social security and other taxes and amounts required by law. The Contractor is also sole responsible for paying vacation days, sick days, holidays, compensation insurance, public liability insurance, and any other benefits required by law for the Contractor and employees, and all other benefits promised to the employees by the Contractor, if any.

1.1.4 Workers’ Compensation Insurance

The cost of Workers’ Compensation Insurance (Defense Base Act) (See Section I, FAR 52.228-

4) is not reimbursable and shall be included in the Contractor’s rates.

1.1.5 Currency

1.1.5.1 Offers and Payment in U.S. Dollars

U.S. firms are eligible to be paid in U.S. dollars. U.S. firms desiring to be paid in U.S. dollars should submit their offer in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporated under the laws of a state within the United States. Local companies are eligible to be paid in U.S. dollars provided that such company has a bank account in U.S.

dollars at a Local Bank.

1.1.5.2 Offers and Payment in Pesos, Mexican currency

Any firm that is not a U.S. firm is a foreign firm. Any local or foreign firm that does not meet the definition of a U.S. firm shall submit its prices and receive payment in local currency unless the foreign or local firm has a U.S. dollar bank account in Mexico.

1.2 Value Added Tax

Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Consulate General in

Guadalajara has a tax exemption certificate from the host government.

1.3 PRICING TABLES (Reference the table at Section 3.0 Locations for Janitorial

Services)

1.3.1 BASE YEAR

A. Standard Services. The firm fixed price for the Base Year of the contract is:

Price per Month Twelve (12) Months Price per Year

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Labor Hours Two Hundred (200) hours

Total Temporary Additional

Services Not to Exceed per

Year

C. TOTAL PRICE FOR BASE YEAR

= A+B

1.3.2. OPTION YEAR ONE (1) PRICES

A. Standard Services. The firm fixed price for Option Year 1 of the contract is:

Price per Month Twelve (12) Months Price per Year

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Labor Hours Two Hundred (200) hours

Total Temporary Additional

Services Not to Exceed per

Year

C. TOTAL PRICE FOR OPTION YEAR ONE (1)

= A+B $

1.3.3. OPTION YEAR TWO (2) PRICES

A. Standard Services. The firm fixed price for Option Year 2 of the contract is:

Price per Month Twelve (12) Months Price per Year

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Labor Hours Two Hundred (200) hours

Total Temporary Additional

Services Not to Exceed per

Year

C. TOTAL PRICE FOR OPTION YEAR TWO (2)

1.3.4. OPTION YEAR THREE (3) PRICES

A. Standard Services. The firm fixed price for Option Year 3 of the contract is:

Price per Month Twelve (12) Months Price per Year

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Labor Hours Two Hundred (200) hours

Total Temporary Additional

Services Not to Exceed per

Year

C. TOTAL PRICE FOR OPTION YEAR THREE (3)

1.3.5. OPTION YEAR FOUR (4) PRICES

A. Standard Services. The firm fixed price for Option Year Four (4) of the contract is:

Price per Month Twelve (12) Months Price per Year

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Labor Hours Two Hundred (200) hours

Total Temporary Additional

Services Not to Exceed per

Year

C. TOTAL PRICE FOR OPTION YEAR FOUR (4)

1.3.6. GRAND TOTAL OF BASE AND ALL OPTION YEARS

Base Year Total $

Option Year 1 Total $

Option Year 2 Total $

Option Year 3 Total $

Option Year 4 Total $

GRAND TOTAL $

CONTINUATION TO SF 1449

RFQ NUMBER 19MX3023Q0004

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1.0 SCOPE OF WORK

The purpose of this fixed price contract is to obtain janitorial services for real property owned or managed by the U.S. Government at the New Consulate Compound of the U.S. Consulate

General in Guadalajara. The Contractor shall perform janitorial services in all designated spaces including, but not limited to halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators, and stairways. The contract will be for a one-year period from the date of the contract award, with four (4), one-year options.

The Contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

1.1 General Instructions

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative (COR) for review within thirty days after contract award. The Contracting Officer’s Representative must approve these general instructions before issuance.

1.1.1 Definitions

APOSHO – Assistant Post Occupational, Safety, and Health Officer

Consulate – Consulate building used for official activities

Cleaning – A process for removing germs, dirt, and impurities from surfaces or objects.

Cleaning works using soap (or detergent) and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

CLIN – Contract Line-Item Number

CGR – Official residence of the Consul General.

CO – Contracting Officer, i.e., the person appointed with the authority to enter in and administer contracts on the behalf of the Government

COR – Contracting Officer's Representative, i.e., an individual designated in writing by the Contracting Officer to perform specific contract administration functions

COVID-19 – The name for the illness caused by the novel corona virus that emerged in

2019. The virus is SARS-Cov-2.

Daily – Means every day, on each non-holiday workday.

Disinfection – The process of killing germs on surfaces or objects. Disinfecting works using chemicals to kill germs on surfaces or objects.

FAC – Facility Management Office

FM – Facility Manager

FMC – Financial Management Center or the paying office

GDL – Guadalajara

General Instructions – mean those instructions, directives and guidelines that apply to all janitorial personnel.

Government – The Government of the United States of America unless specifically stated otherwise.

GO – Government-Owned

GSO – General Services Officer in charge of the General Services Office at post. This officer is usually the Contracting Officer for this contract.

GTM – Government Technical Monitor, individual designated by the contracting officer to assist the COR in monitoring a Contractor’s performance.

MSDS – Material Safety Data Sheet

POSHO – Post Occupational, Safety, and Health Officer

RFQ – Request for Quote

RSO – Regional Security Office

Sanitizing – A process that lowers the number of germs on surfaces or objects to a safe level, as judged by public health standards or requirements. This process works by either cleaning or disinfecting surfaces or objects to lower the risk of spreading infection.

TEP – Technical Evaluation Panel

USG – Government of the United States

1.2 Duties And Responsibilities

1.2.1 Certain areas specified in Exhibit 1, require an escort, and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that accidental security violations do not occur.

1.2.2 Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations.

They are to be performed daily.

1.2.3 Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

1.2.4. Temporary Additional Services are services that are defined as Standard Services but are required at times other than the normal workday. These services shall support special events at the Post. The Contractor shall provide these services in addition to the scheduled services specified in this contract. The COR shall order these services as needed basis. This work shall be performed by Contractor trained employees, and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24 hour advance notice.

The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR’s written confirmation for the temporary additional services.

1.3 Types Of Services

For additional information please see 5.0 – FREQUENCES.

Standard Services shall include the following work:

1.3.1 Daily Cleaning Requirements shall consist of:

1.3.1.1 Sweeping all floor areas including concrete and asphalt pavement, and sidewalk areas.

Sweeping and damp mopping of areas such as tile, linoleum, marble floors, staircases, rubber floors, restrooms, showers, changing rooms, doorways, stairs, ramps, and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. The frequency may be higher than once per day when it is rainy or snowy. When completed, the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

1.3.1.2 Dusting and cleaning all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, ceiling vents, coat racks, umbrella stands, pictures, maps, telephones, computers and CRT screens, lamps and other common things found in an office environment. Dust mopping of rubber floors and hard floor surfaces. All furniture and floor surfaces shall be free of dust, dirt, and sticky surfaces and areas.

1.3.1.3 Vacuuming all clean rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil, and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath, and then replaced in the original position.

1.3.1.4 Thorough cleaning of toilets, bathrooms, mirrors, changing rooms, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall refill paper towels, toilet paper, hand soap, hand sanitizers, and trash bags (per inventory supplied by the Government, See Exhibit 3) in all bathrooms. The Contractor shall check those areas used by personnel visiting the chancery several times daily to ensure that the facilities are always clean and neat.

1.3.1.5 Emptying all trash cans, wastepaper baskets, ashtrays, smoking urns and washing or wiping them clean with a damp cloth, replacing plastic wastepaper basket linings and returning items where they were located and free of cigarette butts, soil, food, and trash.

1.3.1.6 Cleaning of glasses, cups, and coffee services in conference facilities and in the Principal

Officers office area. The Contractor shall clean the items in hot soapy water and rinse, dry and polish so that a presentable appearance is maintained.

1.3.1.7 Removing any grease marks or fingerprints from walls, doors, doorways, door frames, radiators, windows and window frames, glass desk protectors, reception booths and partitions.

1.3.1.8 Removing trash to designated area as directed by the COR and keeping trash area in a reasonably clean condition.

1.3.1.9 Sweeping debris from walkways and driveways and hose cleaning them during appropriate climatic and water use conditions.

1.3.1.10 Spot cleaning of windows and glass walls should be free of soil, cobwebs, dust, and fingerprints.

1.3.1.11 Operate and unload dishwasher and should be free of soil, mineral deposits, dust, soap, food, drink spoils and fingerprints.

1.3.1.12 Kitchen areas include tables, chairs, countertops, sinks, trashcans, cabinets, refrigerator, vending machines, microwave, and floor. Should be free of soil, mineral deposits, dust, soap, food, drink spoils and fingerprints.

1.3.1.13 Wiping and cleaning handrails and should be free of soil, cobwebs, insects, spots, spills, rash, and dust.

1.3.1.14 Lobby should have the chairs straightened and counters should be wiped.

1.3.1.15 Elevators and Escalators should be free of soil, spots, dust, and fingerprints.

1.3.1.16 Drinking fountains should be free of soil, mineral deposits, and treated with stainless tell polish after disinfecting.

1.3.1.17 Gymnasium equipment, lockers, and changing room should be free of dirt, dust, and fingerprints, disinfecting wipes should be fully stocked.

1.3.1.18 Trash should be collected with brute or maid cart. Regular trash and recycling should be in separate bags and taken to drop area or dumpster.

1.3.1.19 Office areas and conference rooms should be free of dust, soil, fingerprints, heel marks, spills, cobwebs, and food. Items on desktops such as pictures, adding machines, pencil holders, etc. should be free of dust as well as the surrounding areas of each desk and office space.

1.3.1.20 Janitor closet should be in order, supplies on shelf, equipment stored in appropriate space, floor swept and mopped.

1.3.1.21 Keys should be kept in pants pocket, returned to lock box at appropriate locations.

1.3.1.22 MSDS Sheets should be organized in designated area in closet.1.3.2 Periodic Cleaning

Requirements shall consist of:

1.3.2.1 Polishing all brass surfaces including door and window handles, plaques.

1.3.2.2 Dusting tops of tall furniture, tops of picture frames and areas not covered in daily dusting.

1.3.2.3 Spot cleaning baseboards and walls.

1.3.2.4 Spot waxing and polishing floors as needed.

1.3.2.5 Shampooing (small area spot clean as needed) carpets.

1.3.2.6 Dusting windowsills and blinds.

1.3.2.7 Cleaning shutters as required.

1.3.2.8 Sweeping and washing terraces and balconies to remove all accumulated dirt and debris.

1.3.2.9 Detailed vacuuming of carpets.

1.3.2.10 Deep cleaning of restrooms, showers, and changing rooms.

1.3.2.11 Cleaning major appliances, including, refrigerators and dishwashers, inside and out including vacuuming dust from around motor areas.

1.3.2.12 Cleaning outdoor furniture and should be free of soil, dust, fingerprints, coffee/soda rings, chair/table legs should be free of soil and dust.

1.3.2.13 Cleaning security screening equipment should be free of soil, cobwebs, dust and fingerprints.

1.3.2.14 Interior signage, photos frames, paintings, extinguishers, wall mounted furniture an décor accessories should be free of soil, cobwebs, dust, and fingerprints.

1.3.3 Monthly Cleaning Requirements shall consist of:

1.3.3.1 Wiping window blinds with a damp cloth to ensure that all smudges are removed.

1.3.3.2 Cleaning inside window glass and sash of smudges and accumulated dirt.

1.3.3.3 Moving all furniture and vacuuming or polishing the floor under the furniture as appropriate.

1.3.4 Quarterly Cleaning Requirements shall consist of:

1.3.4.1 Washing the outsides of the windows. When completed the windows shall be free of smudges, lint, or streaks from the surfaces.

1.3.4.2 Removing and washing window blinds.

1.3.4.3 Shampooing the entire surface of carpets in the high traffic areas.

1.3.4.4 Cleaning and sanitizing the trash holding area.

1.3.4.5 Dusting and wiping light fixtures and chandeliers. When completed, the light fixtures shall be free from bugs, dirt, grime, dust, and marks.

1.3.4.6 Extraction cleaning of carpets.

1.3.4.7 Pressure washing concrete and asphalt pavement areas.

1.3.5 Annual Cleaning Requirements shall consist of:

1.3.5.1 Stripping wax coats, spot checking sealer coats, and completely reapplying wax coats in hard floor surfaces.

1.3.5.2 Shampooing and extraction cleaning of carpets in all areas.

1.3.5.3 Cleaning all chandeliers and light fixtures using appropriate methods to restore the original luster to the fixtures. This will include ensuring that all crystal reflectors are individually washed.

1.3.5.4 Cleaning gutters and down spouts of all collected debris.

1.3.5.5 Deep cleaning façade glass and frames.

2.0 MANAGEMENT AND SUPERVISION

2.1 The Contractor shall designate a representative who shall be responsible for on-site supervision of the Contractor's workforce at all times. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S.

Government staff. The supervisor shall have supervision as his or her sole function.

2.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan as to the personnel to be used and the time frame to perform the service.

2.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

2.4 The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under Temporary

Additional Services.

3.0 LOCATIONS & TIMEFRAME FOR JANITORIAL SERVICES

All standard services are to be delivered on regular Consulate working days.

Location Quantity Estimated

Area

Scheduled

Hours Escort

1st Floor 1 2,789.59 6:30 to 18:00

2nd Floor 1 3,536.05 6:30 to 18:00

3rd Floor 1 3,536.05 6:30 to 18:00 Partial

4th Floor 1 1,864.36 6:30 to 18:00 Partial

Roof 1 95.26 6:30 to 18:00 X

1st Floor

Offices 80 1,285.80 6:30 to 18:00 X

Corridors 20 621.57 6:30 to 18:00 X

Storage/Utility 23 582.07 6:30 to 18:00 X

Restrooms, Showers, etc. 18 300.15 6:30 to 18:00

Total Area – Consulate Office Building 1st Floor: 2,810.00 sqm

2nd Floor

Offices 31 1,948.90 6:30 to 18:00 X

Corridors 13 1,454.01 6:30 to 18:00 X

Storage/Utility 4 34.71 6:30 to 18:00 X

Restrooms, Showers, etc. 7 98.43 6:30 to 18:00

Total Area – Consulate Office Building 2nd Floor: 3,536.05 sqm

3rd Floor

Offices 46 1,431.45 6:30 to 18:00 X

Corridors 16 562.86 6:30 to 18:00 X

Storage/Utility 6 67.15 6:30 to 18:00 X

Restrooms, Showers, etc. 7 64.92 6:30 to 18:00

Open Air Terraces, Corridors 1 1,409.67 6:30 to 18:00

Total Area – Consulate Office Building 3rd Floor: 3,536.05 sqm

4th Floor

Offices 32 1,285.80 6:30 to 18:00

Corridors 11 621.57 6:30 to 18:00

Storage/Utility 2 582.07 6:30 to 18:00 X

Restrooms, Showers, etc. 3 300.15 6:30 to 18:00

Total Area – Consulate Office Building 4th Floor: 1,864.36 sqm

Roof

Corridors 1 45.98 6:30 to 18:00 X

Storage/Utility 1 49.28 6:30 to 18:00 X

Total Area – Consulate Office Building Roof: 95.26 sqm

(a) CONSULAR CONTROLLED ACCESS PAVILION (CCAP)

Which consists of:

Area m² Scheduled Hours Escort

1st Floor 1 217 6:30 to 18:00 X

CCAP 1st Floor

Offices 1 23 6:30 to 18:00 X

Corridors 3 148 6:30 to 18:00 X

Storage/Utility 6 37 6:30 to 18:00 X

Restrooms, Showers, etc. 1 9 6:30 to 18:00

Grand Total of All Areas in Square Meters – CCAP: 217 sqm

(b) MAIN ACCESS CONTROL PAVILION (MCAP)

Area m²

1st Floor 1 192 6:30 to 18:00 X

MCAP First Floor

Offices 1 17 6:30 to 18:00 X

Corridors 2 115 6:30 to 18:00 X

Storage/Utility 5 51 6:30 to 18:00 X

Restrooms, Showers, etc. 1 9 6:30 to 18:00

Grand Total of All Areas in Square Meters – MCAP: 192 sqm

(c) SERVICE CONTROLLED ACCESS PAVILION (SCAP)

Area m²

1st Floor 1 122.36 6:30 to 18:00 X

SCAP 1st Floor

Offices 1 14 6:30 to 18:00 X

Corridors 2 66 6:30 to 18:00

Storage/Utility 5 26 6:30 to 18:00 X

Trash 1 42 6:30 to 18:00

Receiving 1 65 6:30 to 18:00 X

Police Breakroom 1 18 6:30 to 18:00 X

Restrooms, Showers, etc. 2 14 6:30 to 18:00

Grand Total of All Areas in Square Meters – SCAP: 245 sqm

(d) RECREATION BUILDING

Area m²

1st Floor 1 204.48 6:30 to 18:00

Recreation Building 1st Floor

Storage/Utility/Janitorial 6 33.8 6:30 to 18:00

Restrooms, Showers, etc. 4 73 6:30 to 18:00

Kitchenette 1 112 6:30 to 18:00

Grand Total of All Areas in Square Meters – Recreation Building: 218.8 sqm

(e) UTILITY BUILDING

Area

1st Floor 1 693 6:30 to 18:00 X

Utility Building 1st Floor

Utility Rooms 6 693 6:30 to 18:00 X

Grand Total of All Areas in Square Meters – Utility Building: 693 sqm

(f) WAREHOUSE

Area Scheduled Hours Escort

1st Floor 1 585.00 6:30 to 18:00 X

2nd Floor 1 242.00 6:30 to 18:00 X

Warehouse Ground Floor

Utility 1 34.00 6:30 to 18:00 X

Corridors, Stairs, etc. 1 12.00 6:30 to 18:00 X

Storage 14 718.00 6:30 to 18:00 X

Workshops 3 63.00 6:30 to 18:00 X

Grand Total of All Areas in Square Meters – Warehouse: 827.00 sqm

4.0 SPECIAL CONSIDERATIONS

1. Floors

The frequency of cleaning services on all floor areas may be higher than once per day when it is inclement weather. When completed, floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

2. High-traffic areas

The Contractor shall check high-traffic areas used by personnel visiting them several times daily to ensure that services meet the standard.

3. Conference rooms and Consul General’s office drinkware, coffee maker and serve ware.

The Contractor shall empty drinkware and serve ware contents, clean them in hot water with mild detergent solution, rinse them to remove detergent, sanitize them in hot water. Use a cloth to gently dry them, do not use excessive pressure. Run the cloth along the outside of the drinkware as the final step to clean away and fingerprints. For the coffee maker, dump the grounds, wash the carafe and other removable parts, such as the lid and filter basket, in the sink with warm, soapy water. Rinse and towel dry. Wipe down the coffee maker with a damp towel.

These activities shall be performed daily.

4. Trash Collection

The Contractor shall be responsible for the daily (Monday through Friday) trash collection, including construction debris, and to provide a monetary tip/compensation to the garbage truck from the municipality. All garbage must be removed at the time of pickup on a daily basis. The

Contractor shall keep trash area in a clean condition.

5. Drinking Fountains

Drinking Fountains shall be sanitized daily.

6. Recycling

The contractor shall adhere to the Consulate’s Recycling Plan instructed by the COR. The contractor shall collect cardboard boxes, paper, magazines, newspaper, aluminum cans, glass bottles, wood and plastics, the contractor shall take them to the designated disposal area and replace wastebasket bag when needed. These activities shall be performed daily.

7. Disinfection

All areas (i.e., offices, bathrooms, and common areas) suspected to be contaminated, should be cleaned and disinfected following disinfectant’s safety information and application instructions to ensure safe and effective use of the product.

8. Window Cleaning Services

Inside and outside window cleaning service shall be performed by Contractor’s trained technicians. Glass should be washed, scrubbed, and cleaned and shall be free of dust, fingerprints, streaks, insects, and adhesives. Tracks and frames shall be free of cobwebs, dust, and dirt. The Consulate will provide specialized window cleaning equipment including poles, head attachments, and water filtration systems. All other equipment needed to clean the windows shall be provided by the contractor.

Prior to performing window cleaning services, the Contractor shall present a Safety Plan that shall comply with the latest published version of the Safety and Health Requirements Manual

“EM 385-1-1” (available for download from www.usace.army.mil/SafetyandOccupationalHealth).

The Contractor shall provide their window trained technicians with personal protective equipment including suspended access equipment or ground access equipment.

9. Pressure washing

Deep cleaning services on outdoor surfaces and furniture shall be performed using pressure washer equipment. Outdoor surfaces and furniture shall be free of dirt, mildew, and grime.

10. Cafeteria floor deep cleaning

The Contractor shall perform cafeteria floor tiles deep cleaning service once a month. Floors should be free of soil, dirt, mold, buildup in corners, edges, and baseboards.

11. Work Force Schedule/Program

The Contractor shall adhere to The Green Seal Standard for Commercial and Institutional

Cleaning Services, GS-42. This standard establishes requirements for cleaning services to ensure a quality operation carried out by a highly trained workforce skilled in effective green cleaning practices to reduce the impact on human health and the environment.

The Contractor shall also submit for approval within thirty days after Contract Award, a detailed draft Work Force Schedule/Program with locations, tasks, and frequencies to meet the Standard stipulated in the Statement of Work. This document shall comply with the GS-42 Standard and consider the minimum frequencies established below. It shall also include all areas indicated in section Exhibit 1-Locations & Drawings, and Section 1, 3 Locations & Timeframe for Janitorial

Services.

5.0 FREQUENCIES

i.Carpet Care Maintenance

Light traffic area

Spot Vacuuming

Frequency:

Daily

Detail Vacuuming Twice a month

Extraction Cleaning Once a year

Medium traffic area

Frequency:

Daily

Detail Vacuuming Once a week

Extraction Cleaning Twice a year http://www.usace.army.mil/SafetyandOccupationalHealth

Heavy traffic area

Frequency:

Daily

Detail Vacuuming Twice a week

Extraction Cleaning Once every three months ii.Rubber Floor Maintenance

Dust Mopping/Vacuuming

Frequency:

Once a day

Damp Mopping Once a day iii.Hard Floor Surfaces Maintenance

Light traffic area

Frequency:

Once a week

Damp Mopping Once a week

Scrubbing Twice a month

Frequency:

Twice a week

Damp Mopping Twice a week

Scrubbing Once a week

Top Scrub Once a year

Strip & Wax Once a year

Dust & Damp

Mopping/Scrubbing Frequency:

Once a day

Top scrub Once a year

Strip & Wax Once a year iv.Concrete and Asphalt Pavement Maintenance

Sweeping

Frequency:

Once a day

Pressure washing Once every three months v.Restrooms, Showers, and Change Rooms

Regular services

Frequency:

Once a day

Deep cleaning Twice a month

Regular services

Frequency:

Twice a day

Deep cleaning Once a week vi.Windows and Glass Walls Schedule

All areas Spot cleaning

Frequency:

Daily

Deep cleaning Once a week vii.Façade Glass and Frames

All areas Deep cleaning Frequency: Twice a year viii.Refrigerators

All areas Empty and Clean Frequency: Once a week ix.Dishwashers

All areas Operate and Unload Frequency: Once a day

6.0 PERSONNEL

6.1 General.

The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The

Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

6.2 Standard of Conduct

Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the

Contracting Officer's Representative (COR).

6.2.1 Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

6.2.2 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

6.2.3 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

6.2.4. Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

6.2.4.1 Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records.

6.2.4.2 Unauthorized use of Government property, theft, vandalism, or immoral conduct.

6.2.4.3 Unethical or improper use of official authority or credentials; security violations; or, organizing or participating in gambling in any form

6.2.5 Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The

Contractor shall not duplicate keys without the COR's approval. Where it is determined that the

Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

6.3 Notice to the Government of Labor Disputes

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

6.4 Personnel Security

6.4.1 After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take 30 days to perform. For each individual the list shall include:

Full Name

Place and Date of Birth

Current Address

Identification number

The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US

Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

7.0 MATERIALS AND EQUIPMENT

The Contractor shall be responsible to provide all non-chemical cleaning supplies as part of this contract in accordance with Exhibit 2 – Contractor Furnished Property. The USG will provide chemical cleaning supplies in accordance with Section 4 – Government Furnished Property.

8.0 GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

8.1 The Contractor has the option to reject any or all Government furnished property or items

(see Exhibit 3 - GOVERNMENT FURNISHED PROPERTY). However, if rejected, the

Contractor shall provide all necessary property, equipment or items, adequate in quantity and suitable for the intended purpose, to perform all work and provide all services at no additional cost to the Government. All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this contract. The

Contractor is responsible for the proper care, maintenance and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the contract. The Contractor shall pay all costs for repair or replacement of

Government furnished property that is damaged or destroyed due to Contractor negligence.

8.2 The Contractor shall maintain written records of work performed, and report the need for major repair, replacement, and other capital rehabilitation work for Government property in its control.

8.3 The Contractor shall physically inventory all Government property in its possession. Physical inventories consist of sighting, tagging, or marking, describing, recording, reporting and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the COR, and at termination or completion of the contract.

9.0 INSURANCE

9.1 Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

9.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

9.2.1. Bodily Injury stated in U.S. Dollars:

Per Occurrence $500,000.00

Cumulative $1,200,00.00

9.2.2. Property Damage stated in U.S. Dollars:

Per Occurrence $700,000.00

Cumulative $2,000,000.00

9.3 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

9.3.1 For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

9.3.2 The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

9.3.2.1 Any property of the Contractor,

9.3.2.2 Its officers, agents, servants, employees, or any other person arising from an incident to the Contractor's performance of this contract.

9.4 The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

9.5 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

9.6 Government as Additional Insured. The general liability policy required of the

Contractor shall name "the United States of America, acting by and through the Department of

State", as an additional insured with respect to operations performed under this contract.

9.7 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

10.0 LAWS AND REGULATIONS

10.1 Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the

Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

10.2 The Contractor shall comply with all local labor laws, regulations, customs, and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

11.0 TRANSITION PLAN

Within 30 days after contract award, the Contracting Officer may request that the Contractor develop a plan for preparing the Contractor to assume all responsibilities for janitorial services.

The plan shall establish the projected period for completion of all clearances of Contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

12.0 VISIT TO LOCATIONS

Upon award, the Contractor will have the opportunity to visit the different locations where the service shall be rendered before commencement of work with the purpose of inspecting the existing conditions or as otherwise needed.

13.0 QUALITY MANAGEMENT PLAN

The Contractor shall be responsible for quality management. The Contractor shall deliver a

Quality Management Plan (QMP) to the Contracting Officer’s Representative (COR) for review within thirty days after award of the contract. The COR must approve this QMP before issuance.

The QMP shall define the procedures to perform Quality Metrics, Quality Checklist, on-site inspections, and Perform Quality Assurance and Quality Control.

The Contractor shall measure and document its performance against the scope of work and performance outcome requirements. The frequency at which one’s performance is evaluated is largely a function of the customer’s expectations as reflected in the scope of work or performance outcome measurement.

The Contractor shall use one or more of the following measurement tools:

• Surveys

• Inspections

• Complaint logs

• Customer evaluations

13.1 Feedback

The Contractor shall respond to both positive and negative customer feedback and inspection results and shall fully investigate complaints. Feedback shall be part of the contractor’s ongoing effort to improve service. Regular and on-going communication is essential to meeting customer expectations.

13.2 Evaluation of Progress and Continuous Improvement Plan

Appropriate levels of management should follow a documented process in reviewing performance results. There should be a written corrective action plan that is consistent with the contractor’s policies and procedures. There should be a written plan that describes how the contractor will measure, report, and implement performance improvement.

13.3 Inspection Routine

The contractor shall institute an appropriate inspection routine that includes but is not limited to the following:

1. Develop and maintain checklists of duties to be carried out.

2. Ensure that the lead staff and skilled workers closely monitor these duties.

13.4 Inspection Visits

The Contractor shall perform inspections visits at all work locations on a regular basis to determine whether work activities are being performed according to contract requirements. The

Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

13.5 Monthly Report

The Contractor shall prepare a monthly report. This report shall be submitted to the COR within the first five days of each month. The report shall include how and when the services were accomplished during the month, the outcomes of the quality management plan, the complaints received, if any, and a brief schedule of relevant activities planned for next month.

13.6 Safety Management Plan

The Contractor shall review, update, and submit its Safety Management Plan (included in its original quote) to the COR for Post Occupational Safety and Health Officer (POSHO) review within thirty days after award and every time the COR requests a modification per Occupational

Safety and Health regulations required of the contract. Initial POSHO review must be approved before the janitorial service initiates and to continue with the services.

14.0 DELIVERABLES

The following items shall be delivered under this contract:

Description Quantity Delivery To Date

Section 1, 1.1 General

Instructions

1 COR 30 days after award

Section 1, 6.4 Personal

Security

1 COR 10 days after award

Section 1, 9.7 Evidence 1 COR 10 days after award

Exhibit 8, 5 Lawful

Operation, Permits, And

Indemnification

1 COR Date of award

Section 1, 11.0 Transition

Plan

1 COR 30 days after award

Section 1, 5.0, 11 Workforce

Schedule/Program 1 COR 30 days after award

Section 1, 13.1 Monthly

Report 1 COR Monthly

Section 1, 13.0 - Quality

Management Plan 1 COR 30 days after award

Exhibit 4 - Safety

Management Plan

COR/

POSHO

30 days after award and on as needed basis

Exhibit 8, 6 - Certificate of

Insurance 1 COR 10 days after contract award

Standard Services Invoice 1 COR Monthly

Temporary Additional

Services Invoice 1 COR Upon inspection and approval

15.0 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The

QASP provides a method for the Contracting Officer's Representative (COR) to monitor

Contractor performance, advise the Contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Statement of Work Performance Threshold

Services.

Performs all services set forth in the statement of work

1 through 14

All required services are performed and no more than three

(3) customer complaint is received per month.

Measurement

The Contractor shall use one or more of the following measurement tools:

• Surveys

• Inspections

• Complaint logs

• Customer evaluations

1 through 14

Submitted on the last day of each month

Inspection Routine

The contractor shall institute an appropriate inspection routine that includes but is not limited to the following:

Develop and maintain checklists of duties to be carried out.

1 through 14 Performed on a random basis throughout the month

Ensure that the supervisory staff and skilled workers closely monitor these duties.

Inspection Visits

The Contractor shall perform inspections visits at all work locations on a regular basis to determine whether work activities are being performed according to contract requirements. The Contractor shall coordinate these visits with the

COR. These visits shall be surprise inspections to those working on the contract.

1 through 14 As deemed necessary for quality control.

Feedback

The Contractor shall respond to both positive and negative customer feedback and inspection results and shall fully investigate complaints.

Feedback shall be part of the contractor’s ongoing effort to improve service. Regular and on-going communication is essential to meeting customer expectations.

1 through 14 Provide in writing and submitted

NLT 48 hours of incident

15.1 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

15.2 Standard. The performance standard is that the Government receives no more than three

(3) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

15.3 Procedures.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the

Contracting Officer for appropriate action under the Inspection clause.

EXHIBIT 1

LOCATIONS & DRAWINGS

1. LIST OF PROPERTIES

Services stated under this contract shall be rendered at the USG-owned/managed Properties listed below. All square meter numbers are estimates only and the contractor is responsible to verify when submitting their bid. Exterior areas such as sidewalks, roads, and other exterior non-planting materials are included and the quantity will be determined during a site visit prior to final bid submission.

Name Estimated area in sqm Address

U.S.…