Bid Documents RTMC RFP 25-3001-CS VIP.pdf

RTMC Facilities & Systems Overview

ATTACHMENT 1

RTMC ITS Coverage Map

RTMC Floor Plan

RTMC ITS Covered Roadways and Devices

RTMC ITS Network Equipment

RTMC ITS Network Software

RTMC ITS External Systems

TABLE OF CONTENTS

1 RTMS ITS OVERAGE MAP ERROR! BOOKMARK NOT DEFINED.

2 RTMC FLOOR PLAN 4

3 RTMC ITS COVERED ROADWAYS AND DEVICES 5

4 RTMC ITS NETWORK EQUIPMENT 6

5 RTMC ITS NETWORK SOFTWARE 7

6 RTMC ITS EXTERNAL SYSTEMS 8

R T

M C

I T

S C

O V

E R

A G

E M

A P

2 RTMC FLOOR PLAN

3 RTMC ITS COVERED ROADWAYS & DEVICES

District 3 ITS Covered Roadways

Roadway Boundaries

I-10 MM0 to Exit 251/SR-14 in Madison County (251 centerline miles)

US-231 From MM 9 /CR-2301 (Bay County) to the Alabama State

Line (56 centerline miles)

I-110 6 centerline miles

US-90 From the RTMC to US-231 (9 centerline miles)

US-98 (Pensacola Bay Bridge) From I-110 to Bay Bridge Dr (4 centerline miles)

District 3 ITS Devices

ITS Device

Number of ITS Devices*

Free wa ys

CCTV Cameras 276

DMS 41

Vehicle Detection Devices 1200

Wrong Way Driver Systems 10

Road Weather Information Stations 6

Arte rials**

CCTV Cameras 335

DMS 18

Vehicle Detection System 16

Wrong Way Driver Systems 3

Road Weather Information Stations 55 *Numbers as up to 6/1/2024 and includes devices under new construction.

** Includes remote or local agency managed/maintained devices.

4 RTMC ITS NETWORK PHYSICAL/VIRTUAL ENVIRONMENT

Physical/Virtual ITS Network Environment

Manufacturer & Model Environment/Use

Dell R750, R430, R640, R720, R740, R530

Virtual platform for servers including SunGuide app and dB servers, file servers, and NMS servers

Dell SCv3020 SANS server

DataPath VSN 1100x Video wall server

Dell CRS 4k Distributed video server

Dell Precision 3630 and Dell XPS 17

SunGuide workstations

Microsoft tablet Distributed video controller

Cisco and Rukus AP Wireless TMC access ITS network

FortiNet firewalls 1800, 3400 Primary and failover sites

Brocade 7150, 7450, 7750, 8200, 7650 Switching equipment

L2/L3 switching at hubs and core, video distribution to Admin and EOC areas.

5 RTMC IT NETWORK SOFTWARE

ITS Network Software

Category List of Existing Software

Core OS Software Microsoft Server Enterprise, Windows 10 Enterprise, Linux, Microsoft SQL Server 2017, VmWare

Server Video Apps and Tools

SunGuide, Canvas Server, Platinum Server, Camtasia Studio, FortiClient Endpoint Management Server, ffdshow, Microsoft SQL Server Management Studio, ONVIF Device Manager, Panasonic Security System

Configuration Tool

Network Tools Advanced IP Scanner, Angry IP Scanner, PuTTY, SNMPc Enterprise, Spiceworks, TACACS.net, WinPcap, Wireshark

Desktop Applications

Adobe Acrobat Reader DC, Apache Tomcat, Camtasia Studio, Canvas Client, FortiClient, Microsoft Office 365 ProPlus, Platinum Client, VLC media player

Development Tools Java SE Development Kit, LINQPad, Microsoft Office Lync Software Development Kit, Microsoft Visual C++ 2017, Microsoft Visual Studio 2017, Microsoft Web Deploy, Notepad++, Python, SAP Crystal Reports, Perl, POSIX http://tacacs.net/

6 RTMC ITS EXTERNAL SYSTEMS

Systems Acronym Brief Description

JIRA JIRA Jira is a versatile project management tool primarily used for issue and bug tracking, agile project management, and team collaboration.

Connected and

Autonomous Vehicle

CAV Connected Vehicles: Vehicles that use various communication technologies to connect with each other (vehicle-to-vehicle, or V2V), with infrastructure (vehicle-to-infrastructure, or V2I), and with other devices (vehicle-to-everything, or V2X). Autonomous Vehicles:

Vehicles that can operate without human intervention by using sensors, cameras, artificial intelligence, and machine learning to navigate and control the vehicle.

Florida ITS Operations

Network

FION FION interconnects regional transportation management centers

(RTMCs) across Florida, facilitating the sharing of traffic information, control of ITS roadside devices, and video transmission.

Florida 511 Advanced

Traveler Information

System

FL-511

(FLATIS)

FL-511, or the Florida 511 Advanced Traveler Information System

(ATIS), is the state’s official source for real-time traffic and travel information. Managed by the Florida Department of Transportation

(FDOT), FL-511 provides comprehensive information on congestion, incidents, construction, and travel times across all interstates, toll roads, and major routes in Florida.

Waze WAZE Waze is a free, community-driven GPS and navigation app that provides real-time traffic and route information. Users contribute data on traffic conditions, accidents, hazards, and police presence, which helps others avoid delays and choose the fastest routes.

Comprehensive

Geographic Information

System

ArcGIS Enables users to create, manage, analyze, and visualize spatial data.

Maintenance Inventory

Management System

MIMS MIMS is a critical tool for FDOT in ensuring the maintenance and operational efficiency of Florida's transportation infrastructure.

Manages and streamline maintenance operations and assets across the state's transportation infrastructure.

Vehicle to Everything V2X Vehicle-to-Vehicle (V2V), Vehicle-to-Infrastructure (V2I), Vehicle-to-

Pedestrian (V2P), Vehicle-to-Network (V2N)

Digital Electronic

Protection.

DEP Refers to the measures and systems in place to ensure the security and integrity of digital communication and electronic data within the

ITS infrastructure.

Lane Closure Notification

System

LCNS Pioneering technology initiative by the Florida Department of

Transportation (FDOT) aimed at enhancing safety in work zones

Work Zone Data

Exchange

WZDx The Work Zone Data Exchange (WZDx) is a specification developed by the U.S. Department of Transportation (USDOT) to standardize and facilitate the sharing of work zone data. The main goal of WZDx is to improve road safety and efficiency by making up-to-date information about work zones readily available to automated driving systems

(ADS) and human drivers.

Smart Work Zone SWZ SWZ stands for Smart Work Zone, an initiative by the Florida

Department of Transportation (FDOT) aimed at improving safety and efficiency in road work zones through the use of advanced technologies. This initiative leverages Intelligent Transportation

Systems (ITS) and Connected and Automated Vehicle (CAV) technologies to provide real-time information to motorists and enhance the management of work zones.

Miovision MioVision Gathers traffic data and manages traffic systems.

Local Agency Connection Media Partners

Data Integration and

Video Aggregation

DIVAS A system developed by the Florida Department of Transportation

(FDOT). DIVAS is designed to serve as FDOT's centralized data hub for

System integrating, managing, and disseminating real-time transportation information and live streaming video. It supports the aggregation of various data sources, providing actionable insights and improving traffic management across the state.

Traffic Operations TORT An initiative by the Florida Department of Transportation (FDOT)

Resource Tool designed to enhance the efficiency and effectiveness of traffic management and operations. This tool integrates various functionalities to support the planning, monitoring, and management of traffic operations throughout the state

RTMC Sample Operations Reports

ATTACHMENT 2

RTMC Operations Weekly Progress Summary

RTMC Operations Quarterly Progress Report

RTMC Operations Annual Progress Report

Roark, David

From: Mehaffy, Kevin

Sent: Monday, June 10, 2024 2:08 PM

To: Reynolds, William; Roark, David; DiRusso, Amy; Webb, Alaina; Toole, Kimberly

Cc: D3-NWFSGsuper; David Graham; D3-NWFSGall; Cory Jordan; Serro, Douglas J.; Ramey, Otis; Seale, David A.; Grossman, Jennifer; Mullen, Chad R.; Cook, Adam; Jonathan K.

Wilkes AutoBase Inc.; McMullen, David

Subject: RTMC Weekly Log 05-26-2024 to 06-01-2024

Attachments: Weekly Progress Report .xlsm

Team, The attached audit is performed manually and is accurate to the best of our knowledge. Please note that the NWFSG performance measurements are highlighted on the graph below. The RR performance measurements are column AR. All other audit data is used to improve operations. (All data is pulled from the “Monthly TIM CO Report” in SunGuide and are available upon request)

Audit Time Frame 05-26-2024 to 06-01-2024

Started at #977369

Total number of events: 1669

Percentage of events meeting the Performance Measures 99.8%

Percentage of Road Rangers arrival time requirement of less than 60 minutes 100%

Performance Measurements by Week

Total Events Date / Time Percentage of Events

Meeting PM

NWFSG Total Events 1669 0505-2626-2024 to 06-0101-2024

NWFSG Event Posting 844 0505-2626-2024 to 06-0101-2024 99.8%

Road Rangers Events 525 0505-2626-2024 to 06-0101-2024 100%

Attendance in TMC 100%

Subject Start Date Start Time

2024 Hurricane Season - Statewide Radio Bridge Test 5/28/2024 8:30:00 AM

Tropical Weather Training Day 5/29/2024 7:00:00 AM

D3 AI Project 5/29/2024 9:30:00 AM

RITIS / CATT Lab Training - Afternoon Session 5/30/2024 1:00:00 PM

RITIS / CATT Lab Training - Morning Session 5/30/2024 10:00:00 AM

SSUG 5/30/2024 12:30:00 PM

Monthly TPAS Report 6/1/2024 9:00:00 AM

Google on call # Test 6/1/2024 8:00:00 AM

Supervisor Quarter 2024 Section Status

Alex 1 Daily Ops Checklist / Supervisor Checklist Completed

Roger 1 Communications Completed

Hayden 1 CCTV Completed

Anna 1 DMS Completed

Phil 2 MIMS Assigned

Roger 2 FL511 Assigned

Alex 2 Event Management Assigned

Hayden 2 IDS Assigned

Hayden 3 TPAS TBA

Phil 3 RISC TBA

Roger 3 Road Ranger TBA

Alex 3 Road Work Management TBA

Hayden 4 Email Templates TBA

Hayden 4 Contact Info TBA

Phil 4 Appendix Notebook OneNote TBA

Roger 4 COOP TBA

Monthly Operator Task List Sep Oct Nov Dec Jan Feb March April

Calls handled 3356 3243 3564 2942 3712 3811 3395 3,358

MIMS Tickets 152 146 274 296 264 376 314 142

Floodgates 4646 5050 2727 5757 4848 3333 3636 47*

SPOC 7070 7878 7575 9191 119 106 9494 44*

Incidents 6049 5,949 5,797 5,747 6,644 7,236 7,639 5,643*

Camera Checks 86589 87,840 85,073 88,422 91,646 87,040 93,988 63,943*

IDS Alerts 3112 2,589 3643 3461 5,035 5,459 6,201 3,759

Total Tasks Per Month 99374 99,895 98,453 101,016 107,468 104,061 111,667 *

Total Tasks Per Hour (as group) 138 134 136 136 144 149 155 *

*An outage in SunGuide has resulted in errors in data counts for the month of April.

https://www.arcgis.com/apps/dashboards/12203319212e4b3c9949a38b14ba3b1a (Uptimes March 2024)

Kevin Mehaffy Kevin Mehaffy | Management Team

Gannett Fleming | FDOT-RTMC, 1074 Highway 90, Chipley, Fl 32428 FDOT-RTMC, 1074 Highway 90, Chipley, Fl 32428

O 850.330.1783 C 850.814.7806 | kmehaffy@gfnet.com kmehaffy@gfnet.com

Excellence Delivered As Promised gannettfleming.com | Stay connected: LinkedIn | Facebook | Twitter

4-

1616-

Work Zone Mobility Impact

# Major

# Minor

# Emergency

Total counts for 1st quarter 2024

Closed Hours/Minutes

D3 RTMC Annual Performance 2023 We count performance because We count performance because performance counts

What are we What are we providing? providing?

Quantity/Quality, Results

Quantity

• Every task countsEvery task counts

• Load balancing Load balancing (Optimal below 160)

Monthly Operator Task List Jan Feb March April May June July Aug Sep Oct Nov Dec

Calls handled 2,882 2,661 2,775 3729 3772 3356 3243 3564 3712

MIMS Tickets 115 125 157 146 132 233 240 347 152 146 274 264

Floodgates 3838 3434 4444 4444 3636 5252 4646 5050 2727 4848

SPOC

9696 6868 5454 101 9898 111 9191 7171 7070 7878 7575 119

Incidents 7,816 7,691 6,439 6,142 6,178 6,615 6660 6049 5,949 5,797 6,644

Camera Checks 100,509 83,093 88,727 83,591 84,336 86,293 92801 91874 86589 87,840 85,073 91,646

IDS Alerts 2,901 2,651 3,158 2,709 3,773 3615 3112 2,589 3643 5,035

Total Tasks Per Month 111,456 95,920 96,831 99,244 107,285 106,391 99374 99,895 98,453 107,468

Total Tasks Per Hour 150 143 138 133 130 138 144 143 138 134 136 144

Showing your work Showing your work (Weekly / Monthly reports to the client)(Weekly / Monthly reports to the client)(Weekly / Monthly reports to the client)

Quarterly ReportQuarterly Report

Quarterly TSMO ReportQuarterly TSMO ReportQuarterly TSMO Report

EOS Report daily X X

Device Checks X X X X X X

RTMC Operations

RTMC meeting minutes X X

511 Report / calls and issues X

Staffing plan of RTMC X

ITS System Reports X X X

ITS Weekly look ahead reports X X

ITS Previous Weekly Project Status Update X X

RR

RR Activity Report X X X X

RR Total Events X X X X

Arrival Times X X X

Arrival Duration X X X X

Quantity of activi X X X

Notifying agency X X

Event Types X X X X on-site duration X X X

Road Ranger Assists X X X X

Mile Marker X X X

Assist by time of day X

Assist by day of week X

RISC Reporting

RISC Report (Every activation) X

Total Events involving RISC X X

Arrival Time X

NTP Via FHP notification X

Travel lane clearance time X

Start and Time X

Event types managed X

RTMC Performance Measures

Event Quantity X X X X X

Event Quantity by incident X X X

Total Lane Blockage X X

Event Verification Duration X X

Event clearance time X X X X

Open roads X X X

Events FL511 X X X

Events C2C X

Events involving department stakeholder X

COOP Activation X

Events Requiring DMS X X X X

Average DMS posting time X X X X

DMS Accuracy X

Staff Performance

Number of errors by each RTMC operator X

Error to event ratio by each RTMC Operator

Accuracy by RTMC Operator % X X X

Summary of errors by category X X

Total Number of errors X X X X X

Overal l ratio error to event (al l staff) X

Overal l Accuracy % X X X X X

Events managed X X X X X X

Event managed by type x

ITS IT Network Staff

ITS Software License Renewal Log X

RTMC Security Logs Fortinet security report X

Quarterly RTMC Operations

Secondary Crash Report X X

TIM Team activities X X

SunGuide Incidnet clearance duration X X

SunGuide Open roads Response X X

Clearance Duration X X

Percentage of events types for all events X X

Organizational Chart x

Positions X

Names X

Hierarchy X

FDOT Vendor X

RTMC Training Materials SOP/SOG X

RTMC Employment Training Certifications Report X

ResultsResults Measurable Improvement and Accomplishments

Results

Develop Training Develop Training

• 700+ hours of non billed training per year700+ hours of non billed training per year700+ hours of non billed training per year

• Over 1500 training scenario events performed Over 1500 training scenario events performed

• Completely updated training modules for Completely updated training modules for Completely updated training modules for

• Regular use of PIPs and annual reviews

• Over 165 custom training videos created to Over 165 custom training videos created to date (40 +updates this year)

Track Progress

Monitor performance

• Track improvements Track improvements

• Clearly define new higher standards Clearly define new higher standards

11231183 14141305

359335083591

44594495

47134756

60296105

71007027

68016919

78437765

72897325

61426178

66176659

Ja n u a ry

F e b ru a ry

M a rc h

A p ri l

M a y

Ju n e

Ju ly

A u g u st

S e p te m b e r

O ct o b e r

N o v e m b e r

D e ce m b e r

Ja n u a ry

F e b ru a ry

M a rc h

A p ri l

M a y

Ju n e

Ju ly

A u g u st

S e p te m b e r

O ct o b e r

N o v e m b e r

D e ce m b e r

Ja n u a ry

F e b ru a r

M a rc h

A p ri l

M a y

Ju n e

Ju ly

A u g u st

S e p te m b e r

O ct o b e r

N o v e m b e r

D e ce m b e r

Ja n u a ry

F e b ru a ry

M a rc h

A p ri l

M a y

Ju n e

Ju ly

A u g u st

S e p te m b e r

O ct o b e r

N o v e m b e r

D e ce m b e r

Ja n u a ry

F e b ru a ry

M a rc h

A p ri l

M a y

Ju n e

Ju ly

A u g u st

S e p te m b e r

O ct o b e r

N o v e m b e r

D e ce m b e r

Ja n u a ry

F e b ru a ry

M a rc h

A p ri l

M a y

Ju n e

Ju ly

A u g u st

S e p te m b e r

O ct o b e r

N o v e m b e r

D e ce m b e r

Sum of 2018 Sum of 2019 Sum of 2020 Sum of 2021 Sum of 2022 Sum of 2023

Total Events Managed by RTMC Total Events Managed by RTMC

Comparison 2017-2021Comparison 2017-2021Comparison 2017-2021

2017 Monthly Average Stats 2017 Monthly Average Stats

• Camera Tours 35,185

• MOMS Tickets 49MOMS Tickets 49

• SPOC 20

• Incidents 1,446Incidents 1,446

118,211

• MIMS Tickets 201

• SPOC 79SPOC 79

• Incidents 7,298Incidents 7,298

• Total Tasks 110,598Total Tasks 110,598

511 Posting Performance511 Posting Performance511 Posting Performance

2017 Average 511 posting time 2017 Average 511 posting time 2017 Average 511 posting time

3.58 minutes

2023 Average 511 posting time 2023 Average 511 posting time 2023 Average 511 posting time

1.8 minutes

Performance Measure

Performance Requirement Performance Requirement Monthly Invoice Percent Deduction

Example Percent Deduction

Operators Availability RTNC Operators shall be on-duty RTNC Operators shall be on-duty in the operations control room as in the operations control room as required in the Scope of Services required in the Scope of Services and the SOP, except for approved and the SOP, except for approved breaks

Deduct 1% for each operator absence of one hour or fraction thereof.

45 min = 1% 75 min = 2% 3 hour = 3% 6 hour = 6%

TIM RTMC shall verify incidents, dispatch RR, Initiate SunGuide dispatch RR, Initiate SunGuide logs, and complete response plans logs, and complete response plans within 5 minutes at least 95% of within 5 minutes at least 95% of the time

Deduct 3% for each 1% infraction thereof below 95%

94.5% = 3% 93% = 6% 91.5% =12% 89% =18%

Our Work Our Work ShowsShows NWFSG Center is growing, respected, innovative, trusted, and engagedinnovative, trusted, and engaged

Deployment Growth 2023 Deployment Growth 2023 Deployment Growth 2023 Pensacola Bay Bridge 3+ miles, 12 cameras, 3 WWD detection systemsPensacola Bay Bridge 3+ miles, 12 cameras, 3 WWD detection systemsPensacola Bay Bridge 3+ miles, 12 cameras, 3 WWD detection systemsPensacola Bay Bridge 3+ miles, 12 cameras, 3 WWD detection systems

Road Ranger Patrols Increased Road Ranger Patrols Increased Road Ranger Patrols Increased Road Rangers now working 7 days a week and picking up arterial events (Added workload and responsibility Road Rangers now working 7 days a week and picking up arterial events (Added workload and responsibility Road Rangers now working 7 days a week and picking up arterial events (Added workload and responsibility Road Rangers now working 7 days a week and picking up arterial events (Added workload and responsibility Road Rangers now working 7 days a week and picking up arterial events (Added workload and responsibility Road Rangers now working 7 days a week and picking up arterial events (Added workload and responsibility without adding cost without adding cost

Our work showsOur work shows

Our work showsOur work shows

Our Work Shows Our Work Shows Austriatech

Our Work Shows Our Work Shows Construction Career Days 2023 RTMC booth had over 1000 visitors Construction Career Days 2023 RTMC booth had over 1000 visitors Construction Career Days 2023 RTMC booth had over 1000 visitors

TIM Efforts TIM Efforts The RTMC participated in Crash responder recognition week and attended the two-day annual The RTMC participated in Crash responder recognition week and attended the two-day annual The RTMC participated in Crash responder recognition week and attended the two-day annual The RTMC participated in Crash responder recognition week and attended the two-day annual The RTMC participated in Crash responder recognition week and attended the two-day annual training session with the Road Rangers (Third year being invited)training session with the Road Rangers (Third year being invited)training session with the Road Rangers (Third year being invited)

Our Work Shows Our Work Shows (ITS Device Uptimes / MIMS Overview Report) (ITS Device Uptimes / MIMS Overview Report)

AccomplishmentsAccomplishments

• All performance measures met and exceeded All performance measures met and exceeded

• Maintenance priority Response List Maintenance priority Response List

• Operations Manual update

• Incident Check List

• SOP

• Emergency Radio Communications team

• HAR Monthly testing report

• OneNote employee files

• Enrolled the entire team in Skype, developed a hand off procedure for shift change

• All performance measures met and exceeded

• Video training videos (90 produced)

Pensacola assimilation Greater that 250% increase productivity

Device availability report

• Monthly testing of operators

• Active role in the TIM activities David promoted to our TIM representative Active role in the TIM activities David promoted to our TIM representative Active role in the TIM activities David promoted to our TIM representative

• Transitioned the TMC from a reactive to a proactive approach to incident Transitioned the TMC from a reactive to a proactive approach to incident Transitioned the TMC from a reactive to a proactive approach to incident management

• OneNote Supervisors folder for all Supervisor related tasks

• Added a reporting mechanism Goals are now in place for shift activity and Added a reporting mechanism Goals are now in place for shift activity and Added a reporting mechanism Goals are now in place for shift activity and performance.

• Hurricane Michael (Need I say more) Hurricane Michael (Need I say more)

• Quality assurance dashboard for granular assessmentsQuality assurance dashboard for granular assessments

• Waze Dashboard for faster detection Waze Dashboard for faster detection WAZE DB

• Pensacola assimilated

• STEM outreach in the community STEM outreach in the community

• Career Days Participant/ Bring your kid to work Career Days Participant/ Bring your kid to work

• Quarterly TIM meeting

• SHRPSII trainers added

• Shift performance exceeds 5000 events a month Shift performance exceeds 5000 events a month

• TMC recognition of FHP operatorTMC recognition of FHP operator

• Assistance with the ITSFM Audit Assistance with the ITSFM Audit

• Successful transition to SG automated incident notification

• Color DMS implementation

• ADMS monitoring

• CCTV zero error report developed CCTV zero error report developed

• Record high CCTV tours

• Video Production over 120 training videos

• TSM&O goals now being trackedTSM&O goals now being tracked

• Full review and update of the Operations Manual

• TSM&O goals now being tracked

• Implementation of the Statewide operations Working group

Waze Dashboard shared and created for D7 and D1 RTMCs The D-3 developed Contact Story Map was shared with D-3 and D-2 The D-3 developed Contact Story Map was shared with D-3 and D-2

• Quarterly TIM newsletter was developed to replace the meetings during COVIDQuarterly TIM newsletter was developed to replace the meetings during COVID

• Shift performance exceeded 1600 events a week

TMC recognition of staff utilizing Excellence Coins. We had 7 coins awarded

• Color DMS implementation continues ( D-3 will remain diligent on this effort)Color DMS implementation continues ( D-3 will remain diligent on this effort)

ADMS monitoring for the toll bridgesADMS monitoring for the toll bridges Special TT report was created for the Pensacola bridge detourSpecial TT report was created for the Pensacola bridge detour

• Hurricane Sally Operations was impressive, unprecedented levels of workwas impressive, unprecedented levels of work

• High level of proficiency in the ERS system demonstrated in Hurricane SallyHigh level of proficiency in the ERS system demonstrated in Hurricane SallyHigh level of proficiency in the ERS system demonstrated in Hurricane Sally

• COVID Reaction protocols developed, and SOPs updated COVID Reaction protocols developed, and SOPs updated

• Record high CCTV tours

• Our team worked hard to develop working relationships with D-5, D-7, D-2,and Central Our team worked hard to develop working relationships with D-5, D-7, D-2,and Central Our team worked hard to develop working relationships with D-5, D-7, D-2,and Central Office.

• Continue to leverage ESRI tools for data analytics Continue to leverage ESRI tools for data analytics

• Very excited to have 2 full years of full deployment data (baseline can Very excited to have 2 full years of full deployment data (baseline can Very excited to have 2 full years of full deployment data (baseline can now be established)

• Continue the effort for more statewide information sharing using the

• Greater collaboration with the ITS maintenance group.

• Complete annual review and update of all training materials (Over 50 Complete annual review and update of all training materials (Over 50 new videos will be created)(Lewis Goodman will be leading this effort)

• Assist with the TSMO reporting effort to central officeAssist with the TSMO reporting effort to central office

• Add additional SHRPS II trainers Add additional SHRPS II trainers

• Push for the district to be used for testbed applications Push for the district to be used for testbed applications

• Work toward remote work from home operations capabilitiesWork toward remote work from home operations capabilities

• Maintain relationships with our internal and external partners (FHP, Tow, EMS, FDOT, LE)

• Maintain the current high level of morale in the RTMC

• ITS Operations to be added to our scope ITS Operations to be added to our scope

• ITS asset management

2021 Goals

OTM OPQC Development Bay County event management (joint efforts began in October)Bay County event management (joint efforts began in October)

• SunGuide intuitive enhancement (Con Ops)

• Signal management Signal management

Strengthen our partnership with Outside MaintenanceStrengthen our partnership with Outside MaintenanceStrengthen our partnership with Outside Maintenance

• Device uptimes (add greater details) Device uptimes (add greater details)

• Develop a ticket count and life of monitoring for devicesDevelop a ticket count and life of monitoring for devices

• Grow our recognition program

• Continue TIM efforts

• VR headsets

• Uphold “The Trusted Source for Reporting”Uphold “The Trusted Source for Reporting”

• TSM&O Support

• Support integration of WWD system on Pensacola Bay BridgeSupport integration of WWD system on Pensacola Bay Bridge

• AI integration into operations

RTMC Standard Operating Procedures (SOP)

ATTACHMENT 3

FLORIDA DEPARTMENT OF

TRANSPORTATION

DISTRICT THREE

STANDARD OPERATING

PROCEDURES FOR

Regional Transportation Management Center (RTMC)

Contract Number: BEO56

Financial Project Number: 428403-2-82-01

June 2024

TABLE OF CONTENTS

1.0. INTRODUCTION

1.1. SOP UPDATES

2.0. NORTHWEST FLORIDA RTMC

2.1. COVERAGE AREA

2.2. NORTHWEST FLORIDA RTMC ORGANIZATION

2.3. NORTHWEST FLORIDA RTMC BUILDING

2.4. STAFF “SLERS” BACKGROUND CHECK

2.5. NORTHWEST FLORIDA RTMC OPERATING HOURS

2.6. NORTHWEST FLORIDA RTMC BUILDING ACCESS

2.7. NORTHWEST FLORIDA RTMC PARKING

2.8. RTMC ROOM LAYOUT

2.8.1. Video Wall Layout

2.8.2. Work Stations

2.8.3 Server Room or Electrical Room

3.0. RTMC STAFF GUIDELINES

3.1 ORGANIZATIONAL CHART

3.2. JOB DESCRIPTIONS AND TRAINING

3.3 EQUAL EMPLOYMENT OPPORTUNITY (EEO)

3.4. UNIFORM REQUIREMENTS

3.5. OPERATOR CONDUCT

3.5.1 Personal Electronic Devices

3.6. HOURS OF OPERATIONS

3.7. SHIFT WORK

3.8. ABSENCES

3.8.1 Reporting Absences

3.8.2 Tardiness

3.8.3 Attendance

3.8.4 Management Response to Tardiness and Attendance

3.8.5 Trends/Abuse

3.9 SIGN “IN/OUT”/FINGERPRINT SCAN

3.10. BREAKS AND MEALS PERIOD

3.11. FOOD AND BEVERAGES

3.12. SHIFT CHANGES

3.12.1. Beginning a Shift

3.12.2. Ending a Shift

3.13. SCHEDULING

3.13.1. Requesting a Shift Change

3.13.2. Overtime

3.13.4. Staff Meetings

3.14. SMOKING POLICY

3.15. DRUG-FREE WORKPLACE

3.15.1. Violation Statement

3.15.2. Drug Screening

3.16. HARASSMENT

3.18. OPERATIONAL PROCEDURE CHANGES

3.18.1. Identification of Personnel and Roles

3.18.2. Issue Classification

3.18.3. Implementation

4.0. RTMC OPERATIONS AND MANAGEMENT

4.1. RTMC INFORMATION TECHNOLOGY SYSTEMS

4.1.1. Computer Resource Control

4.1.2. Data Access Control

4.1.3. System Integrity

4.1.4. Backup and Recovery

4.1.5. Security and Awareness

4.2. ROAD RANGER SERVICE PATROL DISPATCHING

4.3. RISC CONTRACTOR DISPATCHING

4.4. MULTIPLE AGENCY COMMUNICATION

4.5. PERFORMANCE MONITORING

5.0. FREEWAY MANAGEMENT SYSTEM

5.1. DYNAMIC MESSAGE SIGNS (DMS)

5.1.1. Sign Characteristics

5.1.2. Messaging

5.2. CCTV CAMERAS

5.2.1. CCTV Operation

5.2.2. CCTV Default View

5.2.3. CCTV Privacy

5.2.4. CCTV Footage Recording

5.2.5. CCTV Image Transmission

5.3. MICROWAVE VEHICLE DETECTION SYSTEM (MVDS)

5.3.1. Speed

5.3.2. Volume

5.4.4. Occupancy

5.5. TRUCK PARKING SYSTEM (TPAS)

5.6. TRAVEL TIME SYSTEM (TTS)

5.7. ROAD WEATHER INFORMATION SYSTEM (RWIS)

5.8. ITS COMMUNICATION AND MAINTENANCE

5.9. SUNGUIDE® COMPONENTS

5.9.1. Video Wall

5.9.2. SunGuide® Software

5.9.3. Florida’s Advanced Traveler Information System (FLATIS)

6.0. ARTERIAL SYSTEM MANAGEMENT

6.1. ITS COMMUNICATION AND MAINTENANCE

7.0 TRAFFIC INCIDENT MANAGEMENT

7.1. INCIDENT DETECTION

7.2. INCIDENT VERIFICATION

7.3. INCIDENT NOTIFICATION

7.4. INCIDENT MANAGEMENT

7.5. TRAVELER INFORMATION

7.6. AFTER ACTION REVIEW

8.0. DMS MESSAGE POLICY AND PROCEDURE

8.1 DMS SIGN CHARACTERISTICS

8.2. MESSAGE PRIORITY

8.3. MESSAGE AUTHENTICITY

8.4. RELIABILITY FOR OPERATION OF DMS

8.5. MESSAGE FORMAT FOR INCIDENTS

8.6. MAJOR CRASHES

8.7. DMS DEFAULT MESSAGE POLICY – TRAVEL TIMES

8.8. RECURRING CONGESTION

8.9. NON-RECURRING CONGESTION

8.10. BLANK SIGNS

8.11. ROADWORK MESSAGES

8.12. SPECIAL EVENT MESSAGES

8.13. DIVERSION OF TRAFFIC

8.15. FULL HIGHWAY CLOSURE

8.16. DIVERSION TO ROADWAYS NOT UNDER FDOT JURISDICTION

8.17. TEST MESSAGES

8.18. PUBLIC SAFETY ANNOUNCEMENTS

8.19. INTERMODAL INFORMATION

8.20. REGULATORY SPEED MESSAGES

8.21. ADVERTISING

8.22. ADVERSE WEATHER, ENVIRONMENTAL AND ROADWAY CONDITIONS

8.23. DMS EVACUATION INFORMATION

9.0. ALERTS AND NOTIFICATIONS

9.1. FLATIS

9.1.1. Incidents with Travel Lane Blockage

9.1.2. Floodgate Messages

9.1.3. Coordinate Messages for Shared Roads and at Borders

9.1.4. Floodgate and Banner Message Templates

9.1.5. Snapshots and Streaming Video on FLATIS

9.2. VEHICLE ALERTS

9.2.1. Signing

9.2.2. AMBER Alerts

9.2.3. LEO Alerts

9.2.4. Silver Alerts

10.0. EMERGENCY MANAGEMENT

10.1. EMERGENCY OPERATIONS CENTER

10.2. EMERGENCY OPERATIONS

10.3. INTERSTATE ONE-WAY PLAN

11.0. SINGLE POINT OF CONTACT

11.1. INCIDENT INFORMATION

11.2. SPOC REFERENCE (CONTACT INFORMATION LISTING)

11.3. SPOC REFERENCE STRUCTURE

11.4. DAMAGE TO ROADWAY ASSETS

11.5. BRIDGE CALLS

11.6. DEBRIS ON THE ROADWAY

11.7. LEVEL THREE (3) EVENTS

11.8. HAZMAT

11.9. UPDATING THE FDOT ON-CALL LIST

APPENDICES:

Appendix A: RTMC Floor Plan Appendix B: RTMC Position Description Appendix C: Shift Change Approval Form Appendix D: FDOT Affirmative Action Plan Appendix E: CCTV Operation Form

Appendix F Desktop Reference Guide

File name NWFL RTMC SOP

File Location SharePoint/OneNote

Deliverable number

Version Version 5

Name Date

Created by Kevin Mehaffy / Terry Hensley / Aven Morgan

May, 2017, Oct, 2018, June 2019, May 2020

Updated Kevin Mehaffy / Jacquelyn DeBout September 2021

Updated Kevin Mehaffy / Richard Heming

August 2022

Updated Kevin Mehaffy / Richard Heming

May 2023

Updated Kevin Mehaffy / Annalia Baine June 2024

REGIONAL TRANSPORTATION MANAGEMENT CENTER (RTMC)

AT CHIPLEY STANDARD OPERATING PROCEDURES (SOP)

1.0. INTRODUCTION

This document is prepared and approved by the Florida Department of Transportation (FDOT), District Three (D3) Traffic Operations, and Intelligent Transportation Systems (ITS) Department.

This document is intended to be the Regional Traffic Management Center’s (RTMC) Standard Operating Procedure (SOP) reference manual for District Three (D3) RTMC at Chipley (hereafter called Northwest Florida RTMC). The Northwest Florida RTMC personnel are required to follow the standard processes and guidelines as listed in this document.

The FDOT policies and procedures, as it relates to Northwest Florida RTMC, are documented here for structuring the operation concepts and methods for utilizing the ITS and coordination requirements. This document is updated to identify the implementation process to manage the impact of major events at the RTMC. Impacts to both the physical structure and equipment are addressed, in addition to personnel and staffing issues arising from extended work requirements.

1.1. SOP Updates

This document is considered a “living document”, so it will be updated as policies, and procedures change over time. This document shall be reviewed every quarter for the first year of the new contract and then every sixth-month thereafter, except as warranted by special events such as major incidents, hurricanes, etc. This document requires a formal control process, which in summary, requires the controller to:

• Approve documents before they are distributed.

• Provide the correct version of documents at points of use.

• Review and re-approve documents as updates occur.

• Specify the current revision status of all documents.

• Monitor documents from external sources.

• Prevent the accidental use of obsolete documents.

• Preserve the usability of the document’s quality.

The controller shall maintain a formal checklist in a spreadsheet format to document the following:

1. List of section name and number.

2. Reason for update.

3. Updater name and date.

4. Approver name and date.

5. Summary of updates.

The previous two (2) bi-annual section updates shall be tracked individually and older updates shall be condensed into a summary style entry to maintain a reasonable document page count.

2.0. NORTHWEST FLORIDA RTMC

The Northwest Florida RTMC is formed with intent to operate and manage I-10, I-110, US-98 Pensacola Bay Bridge (PBB), and US 231 where Freeway Management System (FMS) devices are currently deployed (explained later in the document). The RTMC operation and management jurisdiction may very well expand beyond these corridors in time. This document shall be updated as and when the system is expanded. The Northwest Florida RTMC is the hub of real-time operations on I-10, I-110, US-98 (PBB), and US 231. This center’s system relays information to the public through many components, allows the public to make efficient and time saving transportation decisions, and serves as the base of regional traffic management, law enforcement, and incident management.

The Northwest Florida RTMC will operate 24/7, 365 days a year and is located in FDOT District Three (D3), Traffic Operations Building. The RTMC staff utilizes the information received from the ITS equipment installed along the roadway and other tools to assist in reducing the length of time it takes to clear an incident, open the travel way, restore the flow of traffic, and help prevent “secondary” accidents from occurring. The RTMC is also able to assist other agencies and emergency responders during incidents, providing a safer environment for them, as well as the motoring public.

2.1. Coverage Area

The Northwest Florida RTMC operational jurisdiction is currently along I-10 from mile marker 0 to 235 (235 centerline miles), US 231 from mile post 10 in Bay County to Alabama state line (56 center miles), I-110 and US 90 from US 231 to Northwest Florida RTMC (10 centerline miles). Within these corridors, there are several ITS devices implemented. These devices include Closed Circuit Television (CCTV), Microwave Vehicle Detection System (MVDS), Dynamic Message Signs (DMS), Travel Time System (TTS), Road Weather Information System (RWIS), Arterial Dynamic Message System (ADMS), Truck Parking System (TPAS), and Wrong Way Driver Detection Devices (WWDDS).

The Northwest Florida RTMC Operator may be required to report on areas that are not covered by camera and/or Road Rangers. In such scenarios, the Operator shall utilize the use of other secondary sources such as Florida 511, Regional Integrated Traffic Information System (RTIS), Google Maps, WAZE, etc. District Three (D3) has a plan in the future to implement several visibility and ice sensors in the region. The Northwest Florida RTMC will be required to report on these sensors, too.

Figure One (1) shows the current coverage areas for the Northwest Florida RTMC as of June 2024. Currently, the District's Road Ranger Service Patrol (RRSP) program is anticipated to provide services along I-10, I-110, and US-98 (PBB), only within shown limits.

Figure 1: Northwest Florida RTMC Coverage Area

Note: The normal operation hours of the Northwest Florida RTMC are 24 hours a day seven days a week 365 days a year.

2.2. Northwest Florida RTMC Organization

The following are the Northwest Florida RTMC personnel who will be in the RTMC building during their respective shift hours.

1. RTMC Manager.

2. RTMC Assistant Manager (s)

3. RTMC Lead Supervisor (s)

4. RTMC Shift Supervisor(s)

5. RTMC Relief Supervisor (s)

6. RTMC Operators (number dependent on staffing levels)

7. RTMC Administrative Assistant.

8. Part-time RTMC Operators (number dependent on staffing levels).

The following are the frequent visitors to the RTMC building:

1. FDOT Contract Manager (ITS Operations Manager).

2. District ITS Engineer.

3. District Traffic Operations Engineer.

4. District Assistant Traffic Operations Engineer.

5. RTMC Operations Project Manager (Vendor Project Manager).

The RTMC Manager is an Operations Vendor employee, managing and operating the RTMC along with FDOT Contract Manager, and Operations Vendor Project Manager. RTMC Manager will be available during normal business hours (8 AM to 5 PM) and as needed during emergencies and special events.

Vendor Project Manager is the point of contact from the Vendor side who manages RTMC Contract, as well as, personnel issues who are part of Northwest Florida RTMC Operations Contract.

The RTMC Shift Supervisors will work flexible shifts so that there are present in the building at any given time.

RTMC Operators in the RTMC work flexible shifts so that there are at least two

(2) RTMC Operators (part or full-time), present in the building at any given time.

The Administrative Assistant works between the 8 AM and 4 PM. During normal operations, the Administrative Assistant is stationed at the front desk to monitor the main door and check-in RTMC building visitors.

See Organization Chart in Section four (4), Figure Two (2) for complete RTMC Organization structure.

2.3. Northwest Florida RTMC Building

FDOT District Three (D3) will provide the Northwest Florida RTMC, building and workstations to the Northwest Florida RTMC Operations Vendor. The Northwest Florida RTMC building is fully air-conditioned and/or heated based on the season. The Northwest Florida RTMC building is located at:

FDOT District 3 Traffic Operations 1074 Highway 90 Chipley, FL 32428

2.3.1 Building Security

The Northwest Florida RTMC building entrances are secured using automated gate locks, which can only be opened using secured building access cards. All Operators and approved Northwest Florida RTMC personnel and visitors will be provided with these access cards to enter the building upon successful background check, see Section 2.4. The RTMC Administrative Assistant stationed at the front door during normal business hours between 8 AM and 5 PM will check-in visitors and provide access to the common building areas.

It is important that the security measures of the Northwest Florida RTMC are strictly followed to ensure the safety of all personnel.

Any suspicious activity or individuals seen in or around the Northwest Florida RTMC building should be reported to the Supervisor and RTMC Manager, immediately. Information obtained via normal and emergency operations and/or contained in the building is considered confidential in nature and shall not be discussed with any non-RTMC staff.

The RTMC floor plan is included in Appendix A.

Please understand the safety and security of all staff is a top priority in the RTMC. Notification in the form of phone call and email shall be made to the Operations Supervisor, Assistant RTMC Manager, RTMC Manager, and the current FDOT designee if any of the following occurs:

• If there is an incident that compromises the safety and/or security of the RTMC building.

• If anyone feels as though their personal safety is in jeopardy. Any incident where law enforcement presence is requested at the RTMC.

CALL 911 FIRST IF YOU FEEL THE SITUATION WARRANTS A

CALL!

Also, if any major maintenance issues occur inside the RTMC or on the nearby grounds, notification in the form of phone calls and emails need to be made to Operations Supervisors, Assistant RTMC Manager, and RTMC Manager and the current FDOT designee. Examples include but are not limited to:

• Water pipe bursts

• Building integrity is compromised

• Roof blows off

• Bathroom flooding uncontrollably

• Outside access doors won’t secure

• Floor caves in

Following initial Emergency notifications, the Operations Supervisor shall follow through with the Non-critical Reporting procedures outlined in Section 2.3.1

2.3.2 Non-Critical RTMC Facility Maintenance Reporting

On-duty RTMC Operations staff shall notify the Operations Supervisors via email for all routine/non-critical facility maintenance related issues. Operations Supervisor shall in turn notify the designated FDOT Facilities personnel via email or designated software application for reporting/tracking facility maintenance issues.

A courtesy notification shall also be made by the reporting Operations Supervisor to all FDOT personnel currently assigned to the RTMC facility (TIM Coordinator, ITS Systems Administrator, etc.) via email.

2.4. Staff “SLERS” Background Check

No employee shall have unescorted access to the Northwest Florida RTMC without having successfully completed a State Law Enforcement Radio System (SLERS), background check.

Upon successful completion of the “SLERS” background check, employees will be issued an access card to the facility.

Prior to the completion of the “SLERS” background check, the FDOT Project Manager may temporarily waive this requirement and allow escorted* access until the results of the “SLERS” is received. If waived, the hiring shall be contingent on a successful “SLERS” background check, as soon as possible.

*escorted means the employee, while on the Operations Floor, must be in the presence of at least one (1) other person who has their “SLERS” clearance and issued access card.

2.4.1. Homeland Security

The RTMC Manager coordinates and assists efforts associated with the US Department of Homeland Security background checks. All directives to the Northwest Florida RTMC staff regarding Homeland Security issues will be given to Northwest Florida RTMC operations staff through the RTMC Manager. If an Operator is instructed to perform tasks associated with Homeland Security by anyone other than Northwest Florida RTMC management, that Operator must contact the RTMC Manager for further instructions.

2.5. Northwest Florida RTMC Operating Hours

The Northwest Florida RTMC operating hours are 24/7, 365 days a year. While the building is operational 24/7, the doors will be locked between 5 PM and 8 AM, and all day on weekends and holidays. The Operators and other approved personnel will be able to enter and exit the building using access cards provided to them.

2.6. Northwest Florida RTMC Building Access

The access card serves as a pass key and an identification card while in the Northwest Florida RTMC facility. The access card is the property of FDOT and must be surrendered upon request. All employees will be supplied with a list of Conduct Standards relating to access cards. Lost or stolen cards should be reported immediately to the RTMC Manager. Vendor must pay a card replacement fee to obtain a new access card.

All access codes related to the Northwest Florida RTMC and RTMC equipment are governed by the Rules of the FDOT Chapter 14-17.35. Access codes are defined as names, photographs, computer access codes, electronic door access or security access codes used to gain access to state facilities, including the

RTMC.

2.7. Northwest Florida RTMC Parking

Building parking will be provided outside of the RTMC building. The parking lots will be designated as available parking for the RTMC personnel as required.

Parking is provided with the same level of security as for the other FDOT employees. During late shifts, Operators and other staff should seek to have an additional staff member escort them to their vehicle. The building’s inside and outside premise will be illuminated for the safety of the RTMC personnel.

In the event these procedures do not cover a particular crisis, the senior staff person on duty or on-call, shall direct the staff and take necessary action for their protection using sound, logical judgment. Contact with the FHP Duty Officer should be made as quickly as possible to handle and coordinate an emergency, and the RTMC Manager should be called immediately.

2.8. RTMC Room Layout

The room layout map shown in “Appendix A” identifies various features inside the RTMC operations room. The following components will be the fundamental part of the RTMC room.

2.8.1. Video Wall Layout

The video wall will be placed facing the operator consoles for optimal viewing by Operators. Video wall is primarily used to display CCTV coverage images and video feeds from the field devices in addition to the information from other sources. The video display wall consists of an array of HD LED wall display units. Images from field cameras are provided with the highway name, location, and direction of view.

Different video wall layouts will be created including a combination of video and Operator workstation screen views. Each layout can be customized to provide functional views to Operators. As CCTV cameras and other ITS devices are added, the video wall layout may change to accommodate additional views. These layouts can only be created and/or edited by the IT Systems Manager or a person appointed by him/her.

Vendor provides the cable TV connection along with all necessary equipment and configuration to allow up to two (2) channels to be viewed on the Video Display Wall. They are to be used for monitoring news and weather channels only.

If video feed is requested at other approved locations such as FHP Communications Center, FDOT Emergency Operation Center (EOC), FDOT Maintenance Office, etc., the Operator shall provide that video feed upon confirming with RTMC Manager or RTMC Shift Supervisor.

2.8.2. Work Stations

All RTMC personnel are provided with an individual workstation. There are seven operator consoles provided in the RTMC. The RTMC Operator and RTMC Shift Supervisor workstations are shared with other RTMC personnel in the next shift. The workstations are in the same room facing the video wall.

Each individual operator console width and depth are adequate for four

(4) computer monitors, placed side by side, keyboard, and other necessary equipment and materials. Operator console includes a motorized, individually adjustable work surface so operators may work comfortably sitting or standing. The adjustable work surface shall raise and lower the keyboard and monitors.

Operator consoles includes internal cable management, power receptacles, and ventilation to cool the computer units, pull-out or door access to internal components including computer processors, space for 2 mini-tower computer process units, shelf space for operator manuals, and lockable drawer space for temporary storage of an Operator’s personal effects.

Two (2) workstations per console, one (1) connected to the SunGuide® server, video wall controller, and other SunGuide® Systems are provided.

The second work station will be connected to the Internet for access to approved websites. Three (3) of the computer monitors will be connected to the SunGuide® workstation.

The console space accommodates a phone, to be installed by the Department, a radio base station, note pads, and other equipment typical to a control room. A secured internet connection will be provided to these computers. All the computers will be connected to the video wall and common printer(s).

The RTMC Manager will have an office room assigned within the RTMC.

There are a total of four (4) offices and one (1) conference room in the

RTMC building. The offices are assigned to senior personnel or to the IT maintenance personnel while in the building. The IT maintenance personnel will share the room space to conduct their duties without disturbing RTMC Operators. For security purposes staff is not permitted entry into these offices unless specifically directed by RTMC Management or Lead Supervisor.

2.8.3 Server Room or Electrical Room

The server room has a separate temperature control to maintain operable temperature for the housed devices and server. The server room is adjacent to the video wall room and houses all necessary equipment such as equipment racks, servers, hardware, and software needed to make a fully functional RTMC. The server room includes at a minimum:

- Primary and backup servers for SunGuide® Software, communication, database, network management, and RTMC data files. Primary and backup Ethernet switch and core router.

- Video wall controller hardware and software.

- UPS and redundant power supply.

- Fiber cables, termination panels, terminations.

- Network cables, termination panels, terminations.

- Power generator storage.

All cabling between the equipment room and the control room are installed under the raised access flooring and secured in cable management trays attached to the concrete floor. All cabling will be secured using cable management trays, ladder racks, or other appropriate equipment so all cabling is installed in a neat and orderly fashion. All cabling will be clearly and permanently labeled with information on cable purpose, start, and end points. For security purposes staff is not permitted entry into these offices unless specifically directed by the System Network Manager.

3.0. RTMC STAFF GUIDELINES

This section of the manual includes issues or topics pertaining to the general management of the Northwest Florida RTMC operations. These guidelines detail the organizational structure of the Northwest Florida RTMC, shift work requirements, trainings, conduct of personnel, breaks and lunches, etc.

3.1 Organizational Chart

The following is the current organizational chart of the Northwest Florida RTMC:

District Traffic Operations Engineer

(FDOT)

District ITS Program Manager

(FDOT)

District ITS Operations Manager

(FDOT)

District Traffic Specialist Road

Ranger/RISC (FDOT) District Network Admin

(FDOT)

RTMC Manager (Contract)

FDOT D3

Road Rangers

(Contract)

Device/IT Maintenance

(Contract)

Administrative Assistant (Contract)

RTMC Assistant Manager (Contract)

RTMC

Lead Supervisor

(Contract)

Statewide ITS SunGuide Software

(Consultant)

RTMC Shift Supervisors (Contract)

RTMC Operators Full-time or Part-time (Contract

3.2. Job Descriptions and Training

Job descriptions for Northwest Florida RTMC Operational positions assist management in hiring and training personnel to have the necessary knowledge, skills, and abilities (KSAs) to work as operations personnel.