BECS_PSAP_Modernization_Statement of Objective (SOO) FINAL doc.pdf

Army PSAP Modernization Objectives i

United States Army Program Executive Office

Command, Control, and Communications - Network Product Director, Base Emergency

Communications System

Product Director, Base Emergency Communications System

Army Enterprise Public Safety Answering Point Modernization

Statement of Objectives

Version 1.0 – 20 Aug 2025

Controlled By: Product Director Base Emergency Communications System (PD BECS) Category: PROCUREMENT AND ACQUISITION Distribution/Dissemination Control: Acquisition Sensitive

POC: Christian Ross, Tel: (571)595-9793

Distribution Statement D: Distribution is only authorized to Department of Defense (DoD) agencies and U.S. DoD contractors only for Administrative or Operational Use. Request for authorization to distribute this document to others shall be sent to PM IEN – Fort Belvoir, VA.

Army PSAP Modernization Objectives ii

Table of Contents 1 General

1.1 Introduction

1.2 Background

1.3 Overview

2 Specific Tasks Capabilities and Performance Objectives

2.1 PSAP Modernization Performance Objectives

2.2 CAD Performance Objectives

2.3 NG-911 Call Handing System Performance Objectives

2.4 NG-911 Location Information Service (LIS) Performance Capabilities

3 Sustainment and Readiness

3.1 Future Growth & Scalability

3.2 End State

List of Figures Figure 1. PSAP Modernization-Notional Reference Overview

List of Tables Table 1. Places of Performance Table 2. Quantity of Dispatch Console Workstations per Installation

Army PSAP Modernization SOO

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1 General The resulting contract will be performed as a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The period of performance will consist of a 12-month base period, with four (4) 12-month option periods, for a total of five (5) years.

1.1 Introduction

Product Director Base Emergency Communications System (PD BECS) has been charged with modernizing Army PSAPs with Next Generation 9-1-1 (NG-911), Computer Aided Dispatch (CAD), and Location Information Services (LIS) systems. This Call for Solutions will provide fully interoperable and redundant first responder emergency response capabilities aboard Army posts, camps, and stations within the Continental U.S. (CONUS)

Figure 1. PSAP Modernization-Notional Reference Overview

1.2 Background

PD BECS supports Soldier readiness by providing pre-deployment, non-tactical base emergency communications worldwide. With a global presence, PD BECS is the single integrated acquisition program for the design, procurement, fielding, new equipment training and

I-2 management of emergency management / critical communications capabilities. PD BECS supports installation public safety organizations and functions, including first responder, force protection, and other installation management activities worldwide. This effort encompasses capabilities that deliver CAD, NG-911, Land Mobile Radio (LMR), Enterprise Mass Warning and Notification (EMWN) and the First Responder Broadband Network (FRBN) – Long Term Evolution (LTE) 4G and 5G. The Program’s primary focus, in addition to the Warfighter, is the support of first responders and Army installation missions. PD BECS provides turnkey solutions to deploy critical communications that meet Department of Defense (DoD), Army, and federal mandates while supporting Garrison operations.

1.3 Overview

The purpose is to complete the delivery, installation, interoperability, testing, training, and sustainment of a modern, mission-capable NG-911 Call Handling System, Computer-Aided Dispatch System, and Location Information Server System in support of the United States Army Public Safety Answering Point operations. These systems will enhance emergency communications and dispatch capabilities across multiple CONUS installations.

The Government is seeking a balanced solution incorporating mature and state-of-the-art technologies to maximize system longevity and reliability. The desired NG-911 Call-Handling Equipment (CHE) and CAD solutions shall utilize proven technologies based on current industry standards and shall be fully interoperable with other systems and entities as specified herein.

2 Specific Tasks Capabilities and Performance Objectives

The Company is to engineer, furnish, install, secure, and test a fully operational and redundant solution for the installation of CAD, NG-911 CHE, and LIS solutions. The solution would be complete systems that include hardware, operating system and software applications.

The following describes the performance objectives:

• Implement CAD and NG-911 CH solutions at each specified Installation

• Leverage Government provided GIS data and updates for integrated mapping.

• Perform New Equipment Training (NET): operator/Dispatch, system administration, and preventative maintenance training for provided systems.

• Satisfy applicable DoD and commercial standards for installation, commissioning, physical security, and cybersecurity of the delivered system.

• Provide system warranty, software upgrades, ongoing system monitoring/scanning, where applicable, and support services for each delivered system including system interfaces, from the time of Site Acceptance.

2.1 PSAP Modernization Performance Objectives

The solution is to provide CAD and NG-911 CHE at each installation listed in Table 1, and operator console quantities listed in Table 2. Table 2 identifies the estimated quatity of Operator/Dispatcher consoles at each installation.

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Table 1. Places of Performance

Base Year Option Year (1) Option Year (2) Option Year (3) Option Year (4) Aberdeen Proving

Ground West Point JB Myer Fort Wainwright Fort Stewart

Fort Belvoir Detroit Arsenal Picatinny Arsenal Fort Greely Fort Lee

Fort Gordon Fort Eustis Yuma Proving Ground Fort Polk JB Lewis-McChord

Fort Riley Red River AD Tobyhanna AD Fort Jackson Fort Bliss

Fort Knox Pine Bluff Arsenal White Sands Missile Range Fort Benning Fort Leavenworth

Fort McCoy Fort Huachuca Fort Meade Fort Drum Fort Carson Fort Irwin Fort Hunter Liggett Fort Rucker Fort Bragg

Fort Campbell Fort Sill Presidio of Monterey Fort Hood

Table 2. Quantity of Dispatch Console Workstations per Installation.

Installation Dispatch Consoles Installation Dispatch

Consoles Installation Dispatch Consoles

Aberdeen Proving Ground 12 Fort Hunter Liggett 3 Fort Stewart 8 Detroit Arsenal 4 Fort Irwin 5 Fort Wainwright 8 Fort Belvoir 4 Fort Jackson 5 Joint Base Lewis-McChord 7 Fort Bliss 2 Fort Johnson 5 Joint Base Meyer 3 Fort Campbell 3 Fort Knox 6 Picatinny Arsenal 3 Fort Carson 3 Fort Leavenworth 7 Pine Bluff Arsenal 4 Fort Cavazos 14 Fort Liberty 11 Presidio of Monterey 4 Fort Drum 6 Fort McCoy 5 Red River Army Depot 3 Fort Eisenhower 6 Fort Meade 5 Tobyhanna Army Depot 3 Fort Eustis 2 Fort Moore 7 West Point 2 Fort Greely 4 Fort Novosel 4 White Sands Missile Range 7 Fort Gregg-Adams 5 Fort Riley 6 Yuma Proving Grounds 3 Fort Huachuca 3 Fort Sill 4

LIS would be implemented at the selected installations as described above.

2.2 CAD Performance Objectives

CAD solutions should operate as a fully redundant (no single point of failure) solution that is accessible by all primary and alternate dispatch workstations and authorized mobile devices.

The government will consider an on-premise, centrally hosted solution or GovCloud hosted solution.

If a centrally hosted and managed solution is proposed, it shall provide flexibility and scalability to support up to 80 Army installations, with primary and alternate PSAPs, and 200 operator

I-4 consoles. The CAD solution would provide fully redundant, dedicated commercial IP connections between the CAD central hosting data centers and each installation defined in the Place of Performance.

The CAD system is to provide standardized capabilities, with respect to operational aspects, reporting, and interoperability to other systems/sub-systems identified below.

The CAD solution and network is to meet and adhere to DoD network requirements as detailed within the DISA System Requirements Guide (SRG) as well as within the Agency ATO to provide a standardized fielding which includes the following:

• Mapping Application: Supporting latitude/longitude/elevation, street address, and Military Grid Reference System (MGRS).

• Mobile Devices: Provide CAD incident data to field responders.

• Emergency Dispatch Protocol: Applications to assist operators/dispatchers with making fire, law enforcement, and medical dispatch decisions.

• Alarm Monitoring: Interface providing automated delivery of fire and security alarm events.

• Fire Station Alerting (FSA): Interface to FSA systems to support dispatch.

• National Fire Incident Reporting System: Format and export data to third party and national reporting systems.

• Automatic Vehicle and Personnel Location Tracking: Map based plotting and tracking of emergency responders and resources.

• Real Time Enhanced Location: Interface to third party services providing additional location and incidents for CFSs originating from mobile phones/devices.

• 9-1-1 Call Handling Interoperability: Receive calling party number and location data provided from phones originating on E911 and/or NG-911 networks.

• CAD to CAD Interoperability: Provides the capability to support CAD to CAD information exchange between disparate CAD systems and vendors, including those used by local Mission Partner agencies.

• Criminal Justice Information Database Interoperability: Integrate with respective federal, state, and local criminal and law enforcement databases.

• Law Enforcement Incident Reporting System: Format and export data to third party and national reporting systems.

• Management Information Reporting System: Operational metrics and reporting function providing select, predefined and ad-hoc reports, charts, graphs, analytics, and maps.

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Installation Specific Configuration and Data: Migrate Installation specific CAD data, response assets, codes, run/event cards, and other related data to the new CAD solution.

2.3 NG-911 Call Handing System Performance Objectives

The implementation of NG-911 CHE shall include engineering, furnishing, configuring, installation of equipment, software and firmware applications, data transfer/migration (to include existing system records), training, and project management services to meet these requirements.

The NG-911 CHE is to provide full redundancy with automatic failover, eliminating single points of failure. The solution is to be on the Defense Information Systems Agency’s (DISA’s) Joint Interoperability Test Center’s (JITC) Approved Products List (APL).

The solution must provide, at a minimum, the following features:

• Operator Interface: Provide simultaneous use of touchscreen, keyboard/mouse, and a programmable call control keypad.

• Direct Connect to Multiple and Disparate Voice Systems: The ability to directly and simultaneously interconnect to:

o Army Voice Switching Systems (VSS) via Session Initiation Protocol (SIP) regardless of VSS manufacture and reflected in the JITC SUT.

o Legacy TDM based Private Branch Exchange (PBX) providing voice, ANI and

ALI,

o Legacy PSTN E9-1-1 networks and selective routers providing voice, ANI and

ALI.

o ESInet delivered NENA i3 compliant SIP and relevant protocols including PIDF- Lo based location information.

• Location Database: A fully redundant database to manage and store Army VSS telephone location records.

• Integrated SIP-based soft switch: Configurable Automatic Call Distribution (ACD)

• Integrated conferencing and auto-attendant: For admin and emergency calls

• Management Information and Report System (MIS): Provides call center metrics to include total call volume, average call volume, duration to answer, lost and abandoned calls, as well as calls divided by 9-1-1 trunk/circuit and agent designation.

• Digital Logging Recorder (DLR): Archives system-wide voice and multimedia recordings to storage.

• Network Time Protocol (NTP) Service: Synchronizing time used by software and other components.

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• Multiple ESINets: Integrate with, and directly interconnect to, multiple Mission Partner ESInet and NG-911 Core Service (NGCS) provider supporting each Army Installation.

• Media Gateways: Support interconnection to legacy telephony circuits: Primary Rate Interface (PRI), Centralized Automatic Message Accounting (CAMA) based 9-1-1 circuits and analog lines (Foreign eXchange Office (FXO)/Foreign eXchange Subscriber (FXS) in support of ring downs, hot lines, etc.

• Mapping Application: ESRI GIS based mapping application. Call for Service location data to plot on the map utilizing reference to building/facility number, civil address or geodetic (X, Y&Z) coordinates.

• Console Workstations: Engineer, furnish configure, install, and test complete 9-1-1 CH console workstations each including a Central Processing Unit (CPU), LCD displays, related operating systems and application software.

• Contact management and Dialing: Store contact lists and support dialing using on screen lists, dial pad, or one button speed dials.

• Text to 911: Support Real Time Text (RTT) and Short Message Service (SMS) text messaging.

• Console Audio and input/Output Management: Connection of handset/headsets, a radio console call director and auxiliary audio inputs and outputs.

• CAD Interface: Provide calling party number and location data received from phones to the CAD system.

• Instant Recall Recorder: Console level audio recorder to provide instant recall and replay of operator conversations. This is in addition to the system-wide DLR.

• Keypads: Customizable keypad with a minimum of twenty-four (24) key, configurable dialer, and call control buttons

2.4 NG-911 Location Information Service (LIS) Performance Capabilities

The desired solution will provide an on-premise, LIS capability, collocated with Army VoIP Session Controllers. The Army has two VoIP Session Controller deployment models: Local Session Controllers (LSCs) and Regional Session Controllers (RCSs). The desired solution shall be JTIC approved, listed on the APL, and should provide automatic discovery of end-user VoIP telephone devices and the dispatchable location if technically feasible. The desired solution shall comply with the NENA i3 standard for HTTP-Enabled Location Delivery (HELD) and Presence Information Data Format - Location Object (PIDF-LO) protocols support the objective, end-to-end capability of a NG-911 environment.

LSCs are installed on-premises at 23 Army Installations with an average EUD quantity of 16,000. There are two (2) RSCs, in CONUS providing service to a total of 31 Army Installations with an average EUD quantity of 8,000 per Installation.

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3 Sustainment and Readiness

• Provide new equipment training (NET) for operators, administrators, and maintainers.

• Deliver system sustainment, including warranty, patching, upgrades, and lifecycle support.

• Ensure continuity of operations during installation, cutover, and migration of legacy CAD, CHE, and LIS data.

• Provide reporting and analytics capabilities for compliance, readiness, and operational metrics.

• Support Army compliance with Secretary of Defense directives and BECS CDD requirements, ensuring readiness for all-hazards incidents.

3.1 Future Growth & Scalability

• Engineer solutions that are scalable across Army enterprise operations, supporting future expansion in installations, consoles, and endpoints.

• Utilize open standards and modular design to avoid vendor lock-in and enable flexible upgrades.

• Leverage commercially proven technologies with clear roadmaps for interoperability of emerging capabilities such as artificial intelligence/machine learning (AI/ML), advanced GIS, and 5G/FirstNet enhancements.

• Provide an architecture that supports enterprise scalability and cloud-ready options for future modernization.

3.2 End State

A fully modernized, resilient, and interoperable PSAP enterprise that enables Army installations to rapidly receive, route, and dispatch emergency calls with precision, ensuring the safety, security, and readiness of Soldiers, families, and installation personnel.