B09_Revised_SOW_v2.docx

STATEMENT OF WORK

FACILITY MAINTENANCE SERVICES

Horace-Albright Training Center & Lodging Units 1 Albright Avenue Grand Canyon, AZ 86023

NATIONAL PARK SERVICE

WASO - VISITOR & RESOURCE PROTECTION

PURPOSE

The Horace Albright Training Center (HOAL), a unit of the National Park Service, manages all property within its land assignment in Grand Canyon National Park, Arizona. All work under this contract will occur within HOAL’s boundaries at 1 Albright Avenue, Grand Canyon, AZ 86023. This contract covers facility and grounds maintenance services for four locations: three lodging facilities and one training facility containing offices, conference rooms, training rooms, stairwells, lobbies, landings, kitchenettes, restrooms, and related areas.

These locations have systems typical for public use buildings such as HVAC, water/wastewater, electrical, grounds, etc. that require regular maintenance, and emergency repairs. This contract will cover such services, including prompt emergency response, and cost-effective pricing for repairs beyond regular maintenance. The objective is to provide facilities maintained in a safe, reliable, and fully operational condition through comprehensive facility and grounds maintenance services without downtime or large-scale repairs. The contractor will provide recurring, preventive, and on-call support to preserve building systems, maintain exterior areas to National Park Service standards, protect infrastructure from deterioration, and ensure the facilities remain ready for year-round training, housing, and administrative use. The contractor shall provide all labor, supervision, materials, tools, equipment, and transportation necessary to maintain facilities and exterior grounds in a safe, functional, and presentable condition. Custodial services are excluded here and addressed under a separate scope of work.

All contractor personnel entering these facilities must complete the HSPD-12 clearance process and obtain an ID badge before access is granted.

This contract will be awarded as a firm-fixed-price requirement for a 9-month base period of performance. Contractors shall propose a total price for the 9-month period.

The Government does not anticipate a need for “Start-Up Services” since existing services will continue without interruption during the solicitation period. However, offerors shall include firm-fixed-price proposals for an optional CLIN titled “Start-Up Services.” The Government may choose to award this optional CLIN, at the quantity and price proposed, by written notice from the Contracting Officer within 45 days after contract award.

The Government will evaluate proposals for award based on total price.

Scope of Services:

· Preventative maintenance services to include, but not limited to flushing systems; greasing motors and bearings; clear condensate drains; clean coils; check couplings, gaskets, and fixtures; snow and debris removal, down or hazard tree removal, cleaning of drainage systems, etc.

· As-needed services to include, but not limited to snow and debris removal; down or hazard tree removal; replacing lights and appliances; door/window/floor repairs; facility system repair, replacement, and installation of parts and fluids; etc.

· Perform additional preventative maintenance according to manufacturer specifications if not specifically called out.

· The contractor shall perform all services in accordance with applicable federal, state, and local regulations, National Park Service (NPS) policies, and industry standards.

· Work shall be executed to avoid disruption to training programs, lodging occupants, and park operations.

· Contractor personnel shall comply with all safety, environmental, and security requirements established by the NPS.

· All work areas shall be left in a safe, clean, and workmanlike condition at the end of each workday.

· The contractor shall provide a primary point of contact capable of responding to government inquiries within one business day.

I. LOCATIONS

Reference Appendix A identified as “Location Data” for each of the locations to be serviced. The data provides addresses, square footage, hours of operations, and site-specific interiors.

II. DUTY HOURS

This contract requires daily support services as outlined. The determination of the total daily productive personnel hour requirements for the performance of all services specified herein is the sole responsibility of the contractor.

All services shall be performed between the hours of 7:00am and 6:00pm. Daily services are to be performed Monday through Friday (5 days a week).

The Contractor will follow the Federal Government Work Schedule policy by the Office of Personnel Management (OPM) for determination of closures or delays to the contract work schedule (i.e., Government closed on a federal holiday, the personnel will not report).

All work outside of the designated performance hours are required to be requested seven (7) business days in advance, in written form, by the Contractor to the Contracting Officer’s Representative (COR) or Site Inspector for approval. Such requests may be for extended hours, weekends, and/or holidays. The contract requires 24-hour emergency services as specified.

III. GENERAL PROVISION

A. The contractor shall provide all management, supervision, labor, materials, supplies, tools, equipment, and all other items needed to coordinate and ensure quality workmanship.

B. The contractor shall take into consideration the utilization of existing ancillary equipment, building support systems, equipment, and operating environment in order to achieve the objective.

C. The contractor shall take care so as to not damage existing infrastructure. The contractor shall be held liable for cost of all repairs to existing infrastructure that results from the performance of this contract.

D. Contractor shall include all necessary mechanical, electrical, fire and safety protection devices, system control devices, alarm/supervisory devices, and all ancillary components required for a complete, safe, reliable, and functional system, even though each item/device is not specifically mentioned or described herein.

E. The determination of the total daily productive man hour requirements for the performance of all services specified herein is the sole responsibility of the bidder. This contract requires facilities and grounds maintenance services as outlined. It is of the utmost importance that they contractor utilizes skilled and productive manpower in order to satisfactorily furnish the required level of service specified in this contract.

F. Quality workmanship is required at the full performance level of specified services, beginning at the contract start date.

G. Although a comprehensive list of structures, systems, utilities, and ancillary infrastructure is included in this Scope of Work, the Contractor shall take into consideration the potential existence of unknown systems or infrastructure.

H. The contractor shall be responsible for professional quality, technical accuracy, project coordination, equipment installation, training, disposal of existing non-functional equipment, and all other ancillary items required to deliver and handover to meet the needs of the National Park Service.

I. The contractor shall provide all necessary supervision, safety protection devices, and personal protective equipment (PPE), required for complete and safe operations on site.

J. All scheduled services shall be performed between the hours of 7:00am and 6:00pm during the normal 5-day workweek, Monday through Friday, Federal holidays excluded, unless specifically approved by the COR or Site Inspector. Work to be performed on weekends must be scheduled in advance with written approval from the COR or Site Inspector. Scheduling of all services must be approved in writing by the COR or Site Inspector. The contract requires 24-hour emergency services as specified.

K. Required shutdown of services to the building areas shall be scheduled with the COR or Site Inspector at least 48 hours in advance (unless an emergency situation exists) so that building operations are not disrupted.

L. Contractor shall investigate existing conditions, review any applicable specifications, make necessary calculations, recommendations, and system modifications to achieve the objective of the NPS. Contractor proposal is to be “all encompassing” to meet unforeseen needs.

M. Contractor shall be responsible for professional quality, technical accuracy, and project coordination.

N. Contractor is responsible for obtaining any and all required permits and meeting all OSHA and industry regulations that apply. Contractor personnel shall possess and maintain all required certifications required to complete the tasks; contractor is responsible for ensuring that appropriate certifications are in place.

O. Contractor shall research and verify, and at all times comply with all applicable laws, life safety codes, ordinances, rules, regulations, and orders of authority having jurisdiction.

P. All work areas shall be completely cleaned up at the end of each workday. Contractor shall dispose of all large waste off site. NPS does not provide facilities for large waste disposal.

Q. Any welding or hotwork requires a separate NPS permit. Coordination of hotwork permits is to occur through the COR or Site Inspector/Inspector at least 24 hours in advance.

IV. FACILTY MAINTENANCE SERVICES

Facility maintenance includes recurring, preventive, and on-call maintenance for NPS-owned buildings and structures at HOAL and its lodging units.

A. Preventive Maintenance

1. The contractor shall perform the recommended preventive maintenance on building systems and equipment, including, but not limited to:

a) Domestic water heaters

b) Exhaust fans and ventilation systems.

c) Interior and exterior lighting (bulb replacements, ballast/driver checks).

d) Electrical system inspections for damage, wear, or safety issues.

e) Plumbing inspections and repairs for leaks, blockages, and proper fixture operation.

f) Backflow testing

g) Fire alarm, extinguisher, and AED testing

h) Generator servicing

i) Door hardware, locks, and closures.

j) Appliances and built-in equipment.

k) Drainage system maintenance.

2. Preventive maintenance schedules shall be submitted to NPS for approval.

3. Repairs are to be made to correct any deficiencies or damage found.

B. Routine & Corrective Maintenance

1. The contractor shall perform the recommended routine repairs to maintain facilities in good working order, including, but not limited to:

a) Minor carpentry repairs (trim, windows, doors, wall fixtures, etc.).

b) Minor plumbing repairs (faucets, toilets, drains, seals, etc.).

c) Minor electrical repairs (switches, outlets, fixtures, etc.).

d) Patching and repairing interior wall surfaces.

e) Building drainage system clearing (gutters and downspouts)

f) Exterior building envelope repairs (screens, minor siding/trim repairs, caulking, etc.).

g) Replacement or repair of damaged flooring materials.

C. Emergency & On-Call Response

1. The contractor shall provide 24/7 emergency response for failures posing a risk to personnel, property, or operations, including, but not limited to:

a) Burst pipes or significant leaks.

b) Electrical hazards.

c) Compromised entry systems or doors.

d) Broken exterior windows/doors.

2. Response times:

a) Emergency: within 2 hours.

b) Routine: within 3 business days.

c) Preventative: as scheduled within code or manufactures guidelines D. Ground Maintenance Services

1. Grounds maintenance applies to all exterior areas associated with the training center campus and lodging units.

2. Landscaping & Vegetation Management

a) Prune shrubs and trees for safety, clearance, and healthy growth.

b) Remove invasive vegetation and maintain defensible space around structures as required by NPS fire management protocols.

c) Maintain native vegetation landscaping.

d) Remove downed limbs, debris, and storm-related plant material.

3. Grounds Infrastructure Maintenance

a) Maintain walkways, parking areas, steps, railings, and exterior lighting.

b) Remove weeds and vegetation from hardscapes.

c) Inspect and maintain site furnishings (benches, picnic tables, bollards, signage).

d) Maintain and clear drainage channels and ensure proper water flow around buildings.

E. Snow & Ice Removal

1. Plow and clear snow from access roads, parking areas, and walkways.

2. Apply ice-melt treatments to maintain safe pedestrian and vehicle access.

F. Lodging Unit Exterior Support

1. Maintain building exteriors, porches, walkways, and exterior lighting.

2. Ensure HVAC condensers and utility pads are kept clear of obstructions.

3. Maintain exterior stairwells, railings, decks, and landings.

4. Inspect propane or fuel systems where applicable.

G. Waste & Debris Removal (Non-Custodial)

1. Remove maintenance-generated debris from worksites.

2. Transport and disposal of waste in accordance with NPS regulations.

3. Support recycling or waste diversion requirements for materials such as metal, wood, and vegetation.

V. AS NEEDED - Repair, Replacement, Installation A. Contractor shall provide all management, supervision, labor, materials, supplies, repair parts, tools, equipment, and all other items required to plan and ensure economical services to include (but not limited to): repairs, adjustment, replacement, installation, and testing of all facility systems including, but not limited to, flooring, windows, doorways, walkways, plumbing, limited heating, cooling, air handling equipment, compressors, exhaust fans, ancillary piping, controls, and drainage systems.

B. The contractor shall provide 24-hour emergency services. In an instance where the COR or Site Inspector or his designated representative determines an emergency exists, the Contractor shall have service personnel on site within four (4) hours.

C. It is mandatory that the contractor provides phone numbers that are answered by live persons 24 hours each day, 7 days each week, who have the authority to dispatch service help as requested.

D. All services shall be billed monthly and paid at the hourly rate or according to the line-item specified on the accepted proposal.

E. The Contractor is expected to meet all time frames specified for work as agreed upon between Contractor and COR or Site Inspector. The COR or Site Inspector may not be able to coordinate access to work locations if the Contractor does not meet the agreed upon timeframe. In such cases where the Contractor does not keep appointments as scheduled, the Contractor will be asked to reschedule for a different time or day.

F. The Contractor shall have adequate and reasonable parts on hand to perform normal maintenance and expedient repairs.

G. The Contractor will not be paid for time to and from the park.

H. The park shall not be responsible for any work requested by any person other than the COR and Site Inspector or their designated representative.

I. All repairs and assessments shall begin as soon as the contractor arrives at the park after receiving oral or written directions from the COR or Site Inspector, providing the contractor meets the agreed upon schedule. Except for the procurement of needed parts, the Contractor must pursue all work on a continuous basis until completed. For emergency work, this means working until the task is completed, no matter what the day or hour. For inspections and scheduled preventative maintenance work, this means working regular daytime hours on consecutive workdays. (M-F) J. The Contractor must submit to the COR and Site Inspector an invoice for parts and labor within 72 hours of completing work for any particular task. A copy of the associated service work order sheet (Signed by the CO) must be attached. The invoice must list labor by type, amount, and unit price as listed in the Contractor’s original proposal. Parts must be listed separately by quantity, unit, unit price, and total.

K. The Contractor shall not make alterations or permanent changes to the systems, controls, or fixtures without prior approval from the COR or Site Inspector. The Contractor shall reflect all approved changes with a well-defined sketch or as-built technical drawing as well as operation manuals.

L. All replacement parts, pipes, filters, belts, bearings, motors, valves, gaskets, and other materials used in the performance of this contract shall be new and of the type, quality, grade, and be composed of characteristics appropriate for the respective manufacturer.

VI. FREQUENCY OF SERVICE

A. Frequency of services to be performed are identified in Section IV and should follow manufacture’s maintenance scheduled or industry standards and to include the following miscellaneous requirements. Only changes as approved in writing by the CO shall be deemed authorized. Any other form of changes performed under this contract that are unauthorized shall be the burden of the Contractor and shall be at no cost to the Government.

VII. REQUIREMENTS

A. Warranty

1. The contractor shall warrant all materials, parts, and labor provided under the terms of the scope of work for one year from the date of completion and acceptance by the government.

2. The contractor shall furnish the NPS with all manufacturer warranty information for materials and parts provided under the terms of the scope of work. The manufacturer shall be responsible for repairs or replacement of any part of equipment that is found to be defective in workmanship or material. The manufacturer shall be notified in writing as soon as defect becomes apparent.

B. Deliverables

1. Preventative Maintenance

a) Detailed list of PM activities proposed

b) Detailed list of equipment to receive PM service.

C. All Services

1. Complete pricing schedule.

2. Proposed schedule for completion of work.

3. SDS for all products utilized in completion of work.

4. The Contractor shall develop and use a service work order sheet when performing inspections for regular preventive maintenance work, emergency call outs, and as-needed repairs. This service work order sheet must be pre-approved by the COR or Site Inspector before being used and shall, at a minimum, contain the following:

a) Date

b) Actual time of day billing started

c) Actual time of day billing ended

d) Location

e) Task performed

f) Billable time per contractor employee associated with each task

g) Equipment identification

h) Quantity and type parts and supplies used/installed.

i) A signature block for the Contractor employee performing the work

j) A signature block for the COR or Site Inspector.

k) Copies of completed service work order sheets, with the COR or Site Inspector’s signature affixed, shall be submitted with each invoice and shall correctly reflect all work billed on said invoice.

D. Quality Assurance

1. Contractor shall provide a quality assurance and control plan that addresses, but is not limited to, implementation of supervision, systematic approach to the operations to meet NPS needs, government property management, method(s) to address operational changes to take corrective actions to address issues such as call-outs, staff termination replacement, method for improving work processes, and performance measurements to ensure quality of work and in turn minimizes and prevents the occurrence of deficiencies.

2. Qualifications of Contractor’s Employees

a) All employees working on the air conditioning, heat pump, or refrigeration systems shall have universal certification in accordance with EPA section 608 and 609, level 1.

b) All employees performing work under this contract shall have verifiable experience performing the services specified under this contract.

E. Supplies, Materials, and Equipment

1. The contractor shall furnish all supplies, materials and equipment necessary for the performance of the work of this contract. As a minimum, these supplies and materials shall be of a quality to conform to all applicable Federal specifications. Before beginning the work of the contract, the Contractor shall submit to the Contracting Officers Representative (COR) or Site Inspector a list giving the name of the manufacture and the brand name of each of the materials that he/she proposes to use in the performance of the work. The Contractor shall not use any materials which the COR or Site Inspector determines would be unsuitable for the purpose or harmful to any part of the buildings, the contents, equipment or persons. The Contractor shall submit a Material Safety Data Sheet (SDS) for all materials to the COR and Site Inspector for approval prior to use in the park.

2. Electrical power will be furnished by the Government at existing power outlets for the Contractor’s use to operate such equipment as is necessary in the conduct of his/her work. Hot and cold water will also be made available to the contractor as necessary in the performance of his/her work. No special heating or cooling of water will be provided.

3. The Contractor shall provide cellular phones to their supervisor or foreman for business calls to the Contractor or to the COR/Site Inspector. The Contractor shall provide contact information to the COR and Site Inspector.

F. Safety and Health

1. The Contractor shall conduct operations so as to prevent accidents, injuries and damages; shall observe all fire, safety and traffic regulations. The Contractor shall provide all personal protective equipment including, but not limited to, rubber gloves, face masks, safety shoes/boots, hard hats and eye and ear protection as required under the documented Safety Plan and by product manufacturer's recommendations. The Contractor shall also be responsible for all safety communication and training requirements for the safe use of all equipment and materials. All employees shall wear the applicable MUTCD rated reflective vest while performing work within 10- feet of a traveled roadway, parking lot, or driveway. All protective equipment must meet ANSI standards and be used as required by OSHA and as directed by the COR or Site Inspector.

2. The contractor shall comply with all pertinent provisions of the Occupational Safety and Health Administration (OSHA) Standards, 29 CFR 1910, and 1926; the National Fire Protection Association National Electrical Code/Life Safety Code; and any pertinent federal and local codes and requirements. All OSHA requirements may be obtained without cost to the general public at www.osha.gov. The Contracting Officer or COR may include additional measures if determined necessary or required by other federal, state or local law, or park policy.

3. The Contractor shall have a Hazard Communication Program in place as required by 29 CFR 1910.1200 where Safety Data Sheets (SDS) / Technical Data Sheets shall be obtained by the contractor for all hazardous materials to be used in the performance of this contract. These SDS’s and an inventory of hazardous materials must be provided to the COR or Site Inspector prior to bringing the material on site. The first time a new substance, which requires an SDS due to its hazardous status, is proposed to be brought into the Park, a copy of the SDS with detailed reasoning for use of such material shall be submitted through the COR or Site Inspector to the Park Risk Manager. Only after written approval from the park Safety Manager is received by the Contractor, can this new substance be brought into the Park. SDS shall be maintained at any jobsite where a substance requiring a SDS is being used. It shall also be available in any vehicle carrying such substance while in the Park. These SDS will be available to all employees of the Contractor, employees of the Park, concessionaires and the public when any member of these groups might come in contact with, or be exposed to, any substance requiring a SDS due to its hazardous status. The contractor must have an active HAZARD COMMUNICATION PROGRAM in place for all employees as required by 29 CFR 1910.1200.

4. In the event of a reported physical injury, repeated service interruption, or an accident involving plumbing system damage or equipment fire has occurred, the Contractor shall immediately secure the plumbing system or equipment and notify the COR or Site Inspector. The Contractor shall perform the necessary repair on the plumbing system or equipment per code and within manufactures specifications. The Contractor shall verify in writing to the COR or Site Inspector the safety condition of any piece of equipment covered by this specification prior to its restoration to service, once the equipment has been removed from service.

5. In the event the contractor becomes involved in any incident or accident involving a Park Visitor, or Park Property, the contractor must notify both the Site Inspector and Site Supervisor, so an investigation and record can be made. All damage to government property caused by the Contractor shall be reported to the COR or Site Inspector.

6. Contractors are subject to safety inspections performed by Park personnel or others. These inspections may be routine, unannounced, or based on reports of unsafe or unhealthy working conditions. Safety violations will be reported to the CO. If a violation is deemed to be immediately dangerous to health, life, or serious in nature, the COR or Site Inspector or any park officer, has the authority to stop work until the matter may be resolved to the COR or Site Inspector’s satisfaction.

7. National Park Service personnel do not issue confined space entry permits to contractors or provide equipment to evaluate confined spaces. Contractors working in confined spaces must comply with appropriate OSHA Standards with emphasis on 29 CFR 1910.146. Copies of all permits issued by the contractor to their personnel shall be forwarded to the COR and Site Inspector within 24 hours of permit expiration.

G. Environmental Requirements

1. The Contractor shall comply with all existing Federal and State of Arizona regulations pertaining to hazardous material use, storage and disposal.

2. Materials and chemicals shall be stored, used and disposed of in such a manner as to not endanger or threaten the environment, animal, or human health and safety.

3. All generated waste shall be disposed of legally at the completion of each day's work.

4. The Contractor shall provide the safety data sheets (SDS), with any hazardous materials listed on the attached Hazardous Material List, to the COR and Site Inspector for approval to be utilized in performing work of this contract. No supply, material, or equipment shall be used prior to approval by the COR or Site Inspector. Upon approval of supplies, materials, and equipment by the COR or Site Inspector, the COR or Site Inspector and Contractor will formulize and concur with an operating procedure, that shall be adhered to, for the Contractor’s personnel performing work of the contract that requires use of the products or residue that is considered hazardous.

5. No asbestos or lead-based paints are known to be present in the project work area. Any area found to be containing these materials shall be brought to the immediate attention of NPS personnel. Activities shall cease and appropriate testing shall be conducted.

H. Conduct and appearance of Contractor's employees

1. All Contractor's employees must be able to communicate in the English language with the Government's representative.

2. The Contractor shall require his employees to comply with the instructions pertaining to conduct and building regulations issued by duly appointed COR or Site Inspector.

3. The Contractor shall be required to remove personnel in its employment on this contract for the following reasons:

a) Disrespect to either park employees or visitors during performance of the contract.

b) Personal conditions. Using illegal drugs, drinking alcoholic beverages, intoxicated behavior or unsafe work habits.

c) Misconduct of any kind.

4. Under circumstances set out above, the contractor shall be responsible for immediate removal of the employee(s). When it is necessary to remove personnel, the contractor shall immediately furnish a replacement(s) to carry out the services to be performed under this contract.

5. The Contractor's employees shall wear a uniform of a distinctive color bearing the Contractor’s name or logo. Employee clothing shall be kept reasonably clean and neat in appearance.

6. Vehicles, if company owned, shall have the contractor’s name and logo on each side of the vehicle. Employees using personal vehicles shall display a park provided vehicle pass within the vehicle. Employees shall park in designated parking spaces within the Horace-Albright land designation. Park vehicle pass does not apply to parking along roadways or private parking areas.

I. Circumstance to be Reported

1. The Contractor shall promptly report to the Contracting Officer (CO) any circumstances involving needed repairs to the facility or unusual soiling of an area that may affect the performance of work or create unhealthy or hazardous conditions.

2. The Contractor shall report to the Contracting Officer’s Representative (COR), Site Inspector, Site Supervisor, law enforcement ranger, park ranger, and/or fire department any instances of fire, accidents, vandalism, attempted break-ins, signs of attempted break-ins, suspicious persons, or any other suspicious activities.

3. The Contractor shall also note and report in writing to the COR and Site Inspector any conditions that cannot be corrected within the scope of work described herein.

a) If directed by the COR or Site Inspector, the Contractor shall submit a proposal for performing the prescribed work, including a breakdown of unit prices for labor, materials, and equipment required.

b) The COR and Site Inspector will evaluate the proposal and, if deemed valid, seek approval from the CO. The Government shall not be obligated to pay for any services performed beyond the scope of the contract without prior approval from the CO.

J. Miscellaneous Requirements

1. Lights shall only be used in areas where work is actively being performed.

2. Water faucets, valves, lights, fans, and windows shall be turned off or secured when not in use.

3. Fires, hazardous conditions, maintenance issues, and items in need of repair shall be reported immediately to the COR, Site Inspector, or Site Supervisor.

4. Lost-and-found articles shall be turned in to the site supervisor.

5. Contractor shall respond promptly to all service calls related to facility maintenance requirements and take corrective action.

6. Contractor employees shall participate in any required Occupant Emergency Plan training.

7. Contractor shall respond to COR or Site Inspector notifications within two (2) hours and take prompt corrective action on all service calls.

8. The contractor shall maintain a daily work log recording the quantities of work performed and the locations. Contractor shall provide reports to the COR and Site Inspector documenting observed maintenance or safety issues, including leaks, broken fixtures, malfunctioning lights, and other deficiencies.

9. Water, lighting, equipment, and building access shall be managed in a manner that prevents waste, damage, or unsafe conditions.

VIII. SAFETY & HEALTH

The Contractor shall conduct their operations so as to prevent accidents, injuries and damages; shall observe all fire, safety, traffic, and all local, state, and federal OSHA rules and regulations.

Prior to the start of the contract, the Contractor shall submit to the CO/COR for approval a written Safety Plan. At minimum, the Safety Plan should include the following:

A. The name of the supervisor responsible or contact and pertinent phone number(s);

B. A list of chemicals and/or products, including manufacturer names or the brand names, to be used during the performance of work under this contract, the intended use of each of these materials or products, any potential hazards that may be associated with the use each product, and Safety Data Sheets (SDS) for each of these products;

C. A description of work to be performed and any potential hazards that may be associated with the performance of that work;

D. Personal Protective Equipment required;

E. Training schedule;

F. Safety meeting schedule; and G. An emergency response plan including accident reporting procedures, first aid procedures, emergency phone numbers, and reporting instructions for ambulance, hospital, physician, fire, and/or police response.

The Contractor shall provide all personal safety equipment, including but not limited to rubber gloves, face masks, eye and ear protection, as required under the documented Safety Plan and by product manufacturer's recommendations at no expense to the Contractor’s employees.

The Contractor shall also be responsible for all safety communication and training requirements for the safe use of all equipment and materials.

IX. FIRE PREVENTION & SECURITY

The Contractor is responsible for ensuring security of Government property, buildings, equipment, materials, records, and data against unauthorized access, loss, or damage during the performance this contract.

Fire Prevention: The Contractor shall at all times keep storage areas neat, clean, and free from odors and fumes. All chemical and combustible items shall be stored in proper containers. All trash shall be placed in the dumpsters and not stored in the closets.

There are no public areas designated as smoking areas. Smoking is prohibited inside all Federal buildings.

X. CONSERVATION OF UTILITIES

Upon completion of work in each building upon, the Contractor shall ensure that all lights are off, all machines and appliances are shut off or disconnected, and all windows and entrance doors are closed and locked.

XI. SECURITY

A. NPS shall provide access, as approved and appropriate for performance of this contract, to the Contractor. This shall include Government keys to access areas within the approved facilities and parking spots/locations as identified by the COR or Site Inspector. Any acquired tickets or towing in unidentified approved locations will be at the expense of the contractor.

B. The Contractor shall announce arrival and departure to any Government employees present after normal duty hours and shall ensure all exterior doors remain closed and locked except when actively being used and kept within the Contractor’s line of sight. Only the Contractor’s personnel are permitted in the building or on the job site during service performance. All Contractor-owned equipment and supplies shall be secured in designated closets before leaving the premises.

C. The Contractor shall establish and implement effective key-control procedures to ensure all Government-issued keys remain secure, are used only by authorized Contractor personnel, and are never duplicated. Keys shall not be used to allow access to anyone other than Contractor employees performing assigned duties. Locked areas shall not be opened for unauthorized individuals.

D. Any lost key must be reported to the COR, Site Inspector, or Site Supervisor no later than the next day of duty. If a standard key is lost, the Government will replace the affected lock and deduct the full cost from the Contractor’s monthly payment. If a master key is lost or duplicated, the Government will replace all locks and keys for that system, and the total cost will be deducted from the monthly payment. The Contractor is responsible for all such expenses. day.

E. The Contractor shall not reconnect or handle any computer wiring that becomes disconnected during service performance. Any accidental disconnection shall be documented in a written notice left on the COR, Site inspector, or Site Supervisor’s desk. The Contractor shall not disturb papers, equipment, or personal items on desks or bulletin boards; shall not open drawers or cabinets; and shall not use Government computers, telephones, fax machines, or similar equipment except in an emergency.

XII. UNFORESEEN BUILDING CLOSURES

When an unforeseen closure, either road or building, occurs on a regularly scheduled day of work, the Government shall have the following options:

A. To require the Contractor to perform work necessary to sustain operations on the following normal duty day.

B. To forego the work and reduce payment due to the Contractor accordingly for work not performed.

XIII. WORKMANSHIP

Workmanship shall be of an acceptable quality such as it would be found in an administrative and training facility and meet an acceptable quality level as determined by industry standards and codes. The contractor is solely responsible for determining and providing the daily productive labor hours and number of personnel required to meet all specified services. Because this contract requires support services, it is essential that the contractor supply skilled, efficient staff to deliver the required service levels. Adequate staffing must be in place no later than 30 days after the contract start date. All required services must be performed at a quality level beginning on day one, with full performance achieved no later than 30 days after the start date.

XIV. QUALITY CONTROL

The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this SOW. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. The contractor shall provide the Government with a copy of their Quality Control Plan as stipulated in Section XXI below.

A. The Contractor shall be expected to ensure services are provided or performed to the appropriate standards through the Contractor’s Quality Control Plan. Except as otherwise stated, services required by this contract are generally of such nature that nonconforming or incomplete performance disclosed by Government inspection is subject to correction by re-performance or late performance and will result in a deduction being made to the contract price for the month if no correction is made.

B. The contractor shall provide timely, complete, and accurate monthly performance reports that demonstrate compliance with thresholds and explain any deviations. Reports shall include root-cause analysis for deficiencies, corrective actions taken, and prevention measures. The COR or Site Inspector may request additional documentation or data validation to verify reported metrics.

C. These reports will be used by the COR and Site Inspector to confirm completed work and to plan and conduct Government inspections.

XV. QUALITY ASSURANCE

The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR and Site Inspector will utilize the contractor’s work schedule, or modified version thereof, to record validation results. Results of the validation then become the official record of the contractor’s performance.

A. Periodic Validations - The Government will conduct scheduled or unscheduled inspections to determine whether the workmanship meets required standards. Any corrections required due to inadequate results shall be performed at no additional cost to the Government.

1. Any unsatisfactory inspection (deficiency) result shall be recorded and provided to the Contractor.

2. The Contractor shall take any corrective actions to correct the recognized deficiency within 2 hours of receiving the notification or provided a timeline for correcting the deficiency with an identified appropriate method within eight (8) hours from the time of notification with approval as such from the COR or Site Inspector.

3. Any corrections required due to inadequate results shall be performed at no additional cost to the Government.

4. All corrections must be completed prior to re-inspection and Government acceptance of the work.

B. Customer Complaints – Any Government personnel or members of the visiting public may report unacceptable service, incomplete work, or missed requirements to the CO, COR, Site Inspector, or Site Manager.

1. The COR or Site Inspector will receive and investigate/validate complaints.

2. When a complaint is determined to be valid, the COR or Site Inspector will notify the Contractor both orally and in writing. The Contractor shall take any corrective actions to correct the recognized deficiency within 2 hours of receiving the notification or provided timeline for correcting the deficiency with an identified appropriate method within eight (8) hours from the time of notification with approval as such from the COR or Site Inspector.

3. Any disputes between the COR or Site Inspector and Contractor on the validity of the complaint will be elevated to the CO for final determination

4. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR or Site Inspector and the Contractor. Validated customer complaints shall be re-performed within 2 hours of notification.

C. Contract Deduction for Non-Performance or Inadequate Performance - The Contracting Officer may deduct a specified amount on the contract for inadequate or non-performance based on an estimated cost or actual cost of service or other methods of procuring the service.

XVI. PERFORMANCE REQUIREMENTS STANDARDS

A. The Contractor shall be expected to ensure services are provided or performed to the appropriate standards through the Contractor’s Quality Control Plan. Except as otherwise stated, services required by this contract are generally of such nature that nonconforming or incomplete performance disclosed by Government inspection is subject to correction by re-performance or late performance and will result in a deduction being made to the contract price for the month if no correction is made.

XVII. CONTRACTOR CLEARANCE REQUIREMENTS

A. All contractor personnel who have been identified and assigned to the contract are required to have a mandatory, government-wide Homeland Security Presidential Directive 12 (HSPD-12) clearance and receive a Personal Identity Verification (PIV) card, also known as their government credentials, to access entry to any of the facilities within this contract entering these facilities prior to commencement of work. A secondary clearance review may be requested and conducted by DOI, as deemed appropriated in accordance policy, due to the access required for performing work within federal law enforcement sensitive facilities, after a HSPD-12 clearance is complete and a PIV card has been issued.

B. Upon award, the Contracting Officer (CO), or the COR and Site Inspector as directed within the authority provided by the CO, shall assist the Contractor in establishing required appointments, with the appropriate NPS Personnel Security Officer (PSO) to initiate the clearance process. This may come in the form of an email with required forms that are to be completed prior to appointment. The Contractor personnel shall be required to be physically present for the date/time slots scheduled with two identity source documents, at least one of which must be a valid federal/ state government issued picture ID with current address and shall be fingerprinted. Once clearance is received and the PIV is issued, the PSO will notify the CO, COR, and Contractor personnel (who is responsible for notifying their employer of clearance completion).

C. Assistance with establishing the required clearance shall be provided by the NPS who will incurs the costs of the background clearances, thus it is required that the Contractor identify all staff with submittals, as later directed within this scope, for those personnel only that will be performing work of this contract.

D. Any personnel that fail to pass the background clearance will not be permitted to perform work on this contract nor enter the NPS facilities and shall be removed from the list of Contractor personnel provided to NPS.

E. The Contractor shall notify the CO/COR of any new personnel being assigned to the contract. Within seven (7) of notification, the Contractor shall submit for approval all information as required by the CO/COR for approval. Once approved, the CO/COR shall assist with establishing the clearance process for the contractor personnel. As previously noted, the contracted personnel shall not perform any work or gain entry access to any facilities of this contract until clearance and PIV have been received.

F. The Contractor is required to immediately notify the CO/COR of any personnel that is removed or terminated from the contract and return all of the Contractor personnel’s credentials to the CO/COR. The COR and Site Inspector shall provide notification, in writing, to the Contractor of receipt of the credentials, whom received by, date, time, and when returned to the PSO.

XVIII. GOVERNMENT RESPONSIBILITIES:

A. Electrical power will be furnished by the Government at existing power outlets for the Contractors use to operate such equipment as is necessary in the conduct of his/her work.

B. Hot and cold water will also be made available to the contractor as necessary in the performance of their work. No special heating or cooling of water will be provided.

C. Space will be made available for the storage of supplies and equipment which will be used in the performance of work under this contract. The Contractor shall maintain such space in a neat, orderly condition and shall, at the expiration of the contract, return it to the Government in reasonably the same condition as at the time of entering into the contract. The Government will not be responsible in any way for damage or loss to the Contractor's stored supplies, materials, equipment or replacement parts.

XIX. CONTRACTOR/ CONTRACTOR PERSONNEL RESPONSIBILITIES:

A. Contractor shall provide the COR and Site Inspector with a complete list of all assigned personnel who shall perform work of this contract within seven (7) days of issuance of the award. The list shall include each individual’s name, a valid email address, daily tour of duty (include day(s) of week and hours), and schedules of work assignments and locations (facilities) per day. An updated list will be submitted five (5) days prior to the start of the contract and monthly thereafter.

B. Contractor shall provide a contact list of Contractor personnel assigned to the contract for communication purposes to the COR and Site Inspector. This list should at the minimal provide the names of Key Personnel, titles, email address(s), office number, and cellular number.

C. Contractor shall provide cellular phones to their supervisor or foreman for contact and information associated shall be provide to the CO, COR, and Site Inspector.

D. Contractor must have male and female personnel assigned to enter respective restrooms, as applicable, to the frequency schedule.

E. Contractor shall provide labor records for all personnel assigned to perform work of this contract to the CO/COR within three (3) business days when requested.

F. Contractor vehicles, if company owned, shall have the contractor’s name and logo on each side of the vehicle and shall display a park provided vehicle pass within the vehicle where it is shall be clearly visible.

G. Contractor personnel using personal vehicles shall be provided with a park-provided vehicle pass that shall be displayed within the vehicle where it is shall be clearly visible.

H. Contractor/ Contractor Personnel shall park in legal parking spaces identified by the park/or within the park. Any vehicles that acquire tickets or towing in these areas shall be at the expense of the contractor.

I. Contractor will be required to sign an NPS property form for all keys assigned to Contractor for storage spaces, training offices, conference rooms, etc.

J. Contractor shall be responsible for reimbursement to Government for any lost keys, costs associated shall include replacement of keys and cores due to compromising of facilities securities.

K. Contractor shall provide all personal protection equipment (PPE), supplies, materials and other necessary equipment (in full working condition) to its personnel to allow successful performance of work of this contract.

L. Contractor shall post a safety data sheet (SDS) for all materials stored in government space on the inside of the door to the area.

M. Contractor shall provide employees with a uniform in a distinctive color and bearing the Contractor’s name or logo. The uniform must be kept reasonably clean and neat in appearance and be worn at all times by personnel when performing work of this contract.

N. Contractor Personnel shall not exhibit inappropriate personal appearance or hygiene while performing work of this contract. Such shall be brought to the attention of the Contractor by the COR or Site Inspector and requested the personnel be removed from the place of performance at that time, not returning till appropriately and reasonably presentable.

O. Contractor shall require its employees to comply with the instructions pertaining to conduct and building regulations issued by the COR or Site Inspector.

P. Contractor personnel shall perform work in a safe manner. Unsafe work habits shall be addressed by the COR or Site Inspector to the Contractor to have corrective measures implemented. Should the unsafe work habits persist, the Contractor will be notified by the COR and required to remove the Contractor personnel.

Q. Contractor personnel shall have the Government issued PIV card in possession at all while performing work of this contract.

R. Contractor personnel shall be respectful, courteous and mindful of the office environment and personnel. These individuals are subject to the rules and regulation of the NPS at all times while performing work of this contract.

S. Contractor shall prohibit their personnel from disturbing papers on desks, opening desk drawers or cabinets, or using telephone or office equipment provided for official government use.

T. Contractor personnel that recover any item of value (camera, binoculars, wallets, purses, glasses/ sunglasses, luggage or any other items) which may have been lost or stolen must report this to the COR, Site…