B08 KrS26 - Catering PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

CATERING FOOD SERVICES

MALAYSIA

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the Catering Food Service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The contract is a requirements type, in which a base contract is awarded with a base year plus 4 option years, and task orders are cut to facilitate actual catering needs.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Catering Food Services to US government personnel.

1.2 Background: US Government Personnel consistently require Catering food services in the Malaysia. Catering Food Services requirements are anticipated to continue.

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services. The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents.

1.3.1 Specific services for this Catering Food Services contract include, but are not limited to, special occasion meals for special occasions, providing grab and go Bento Style catering and Buffet Style catering style for breakfast, lunch and dinner meals to include Western and vegetarian meal styles options across Malaysia. Refer to Part 5 of this PWS for the description of bento style catering meals, buffet style catering meals, and special occasion meals for special occasions. The contractor shall provide all management, tools, supplies (plates, napkins, utensils, and cups) condiments, cooking supplies, facilities, equipment, labor, and all other necessities to prepare, serve, deliver and distribute the meals at the dining facility.

1.3.2 The service shall include a flat rate for Catered Food Meals and the services provided to accomplish the task for each location zone specified in Para 1.5.6, Place of Performance and the extended line item (ELIN Sheet).

1.3.3 It is necessary to ensure that the meals are properly served within US health inspection standards always. Facilities shall be maintained in accordance with standards established by the U.S.

Department of Health and Human Services Food Code, and the local county extension office.

1.3.4 Due to the volatility of US Army Military Exercises and Operations, contractors must remain flexible to changes in the periods of performance, quantities, and potential for the addition/reduction of services within the general scope of the contract. The US Government will notify the contractor of this type of change no later than 24 hours prior to the affected schedule delivery date. Contractors must remain flexible to requested time or date changes, quantities, and possible extensions of the period of performance stated throughout the PWS; any changes are governed under 52.212-4 commercial contracting

1.3.5 Meals will be supporting US Government and associated personnel. The proposed menu will highlight the Army’s commitment to nutrition, highlighting fresh, wholesome meals to best fuel our US Government Personnel.

1.3.6 The contractor must comply with the Malaysian Health Guidance. The contractor will be responsible for providing personnel protection equipment (PPE) and enforcing safety protocols for contractor’s personnel.

1.4 Objectives: The objective is to provide US Government and associated Personnel Catering Food Services identified in this PWS. Dates, location, and quantities of meals will be specified in each task order.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The contractor’s existing quality assurance system shall be utilized in accordance with FAR 12.208.

1.5.1.1 Food and Water Risk Assessment (FWRA). The contractor shall submit to Government inspections of cooking and food preparation facilities, to include food and water risk assessments (FWRAs). Any deficiencies found on FWRAs that create a ranking of a hazard probability of “Moderate”

- Negligible: Little to no adverse impact on the mission capability.

- Unlikely: can assume will not occur, but not impossible must be remedied within 24 hours from the time of receiving the FWRA results.

1.5.1.2 The Contractor shall inform the COR, if applicable, or Contract Specialist otherwise, of issues or potential issues that might affect the performance within two (2) hours of identifying those issues. Verbal reports shall be followed up by written reports within 1 day of discoverance of the issue.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS.

1.5.3.1 U.S. Holidays: Work shall be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

1.5.3.2 Host Nation Holidays: Work shall be performed on local Host Nation holidays unless otherwise directed by the Contracting Officer.

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the

Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: Reserved.

1.5.4.2 Government Facility Operating Hours: Reserved.

1.5.4.3 Contractor Support Hours: The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential. See Part 5 of the PWS for specifics.

1.5.4.3.1 Contractor’s Order Execution Timelines: The contractor must execute all orders that are issued at 5 or more days from the performance start date. Any orders issued for performance beginning at 4 days or fewer from the start of performance are bilateral in nature where both parties agree. This paragraph only applies to new orders.

1.5.5 Training Holidays: Reserved.

1.5.6 Place of Performance: The work will be performed in Kota Balu, Malaysia

1.5.6.4 Period of Performance: The Period of Performance for this Requirements Contract is from 1 July to 30 July 2026. The dates, place of performance and estimated quantities of meals to be served per day will be specified in each task order.

1.5.6.5 Feeding Schedules: Each task order will have its own feeding schedule table filled out by the customer. Reference to Technical Exhibit C for example.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Reserved.

1.6.2 Personnel Security Clearance Requirements: Reserved.

1.6.3 Installation Access: Access to U.S. and Host Nation installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to installations, buildings and controlled areas. The Contractor shall ensure that any of its personnel to include subcontractor used in performance of this contract complies with these requirements and are made aware of and comply with these requirements. The Contractor is required to provide the name and copy of photo identification for all contractors conducting work on each camp within

1.6.4 1.5.6 Place of Performance above. Contractor will be required to show proof of identification before being granted access. Contractors are advised that badging for citizens/residents of certain countries is restricted or unavailable. Contractors must contact the Badging Office to obtain a list of restricted countries and any applicable waiver processes. The contractor is responsible for all required coordination with Philippine military and authorities, to obtain base passes or Area Passes that provide appropriate access for their drivers and vehicles to military facilities. Should the contractor have difficulty obtaining the necessary passes, they must contact the Contracting Officer immediately, Contracting Officer Representative or Contract Specialist, if the Contracting Officer is unavailable.

1.6.5.1 Installation Pass Log: Reserved.

1.6.5.2 Individual Termination or Expiration of Employment: Reserved.

1.6.5.3 Contract Completion Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes, if applicable, and return them to the issuing office within 3 days.

1.6.5.4 Common Access Cards (CAC) and CAC Log: Reserved.

1.6.6 Background Checks: Reserved.

1.6.6.1 U.S. Citizen: Reserved.

1.6.6.2 Local Nationals and Third Country Nationals: Reference 1.24.1 for compliance with local laws.

1.6.7 Physical Security: The Contractor shall safeguard their own equipment without the assistance of the US Government.

1.6.8 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: Reserved.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government.

Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR may be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government.

If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: the contractor’s lead contract manager and/or site manager. Key personnel must be fluent in English in both spoken, listening, and written form.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 Reserved.

1.12.2 Reserved.

1.13 Contractor Travel: Any contractor travel is done so at the expense of the contractor.

1.14 Other Direct Costs (ODCs): Reserved.

1.15 Data Rights: Reserved.

1.16 Non-Disclosure Requirements: Reserved.

1.17 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.18 Non-Disclosure Statements: Reserved.

1.19 Organizational Conflict of Interest (OCI): Reserved.

1.20 Phase In /Phase Out Period: Reserved.

http://www.dimoc.mil/resources/limitations/%2Cthe

1.21 Safety: The following provides information pertaining to Safety and Accident Prevention: All contracted personnel shall comply with the Army Safety Program AR 385-10 and DA PAM 385-10. The contractor shall ensure that each employee is equipped with U.S. and Philippine Safety equipment including but not limited to: protective clothing, eye protection and hearing protection in accordance with (IAW) Occupational Safety & Health Administration (OSHA) Code of Federal Regulations (CFR) Title 29 Part 1910 (OCCUPATIONAL SAFETY AND HEALTH STANDARDS). They must adhere to any additional Philippine standards imposed on the contractor that are in addition to the U.S. standards listed in the CFR above.

1.21.1 Safety Laws and Regulations: The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein, as well as all applicable Host Nation Safety Laws and Regulations.

1.22 Environmental Compliance: The contract shall adhere to all host nation environmental laws, to include, but not limited to, the proper disposal of hazardous materials.

1.22.1 Environmental Compliance Plan and Program: Reserved.

1.23 Required Training: Reserved.

1.24 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this Contract and under the direction of the Contracting Officer (KO).

1.24.1 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.) and local laws, labor laws, regulations, standards, provisions, and directives to include applicable publications in Part 5. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this Contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors.

1.24.2 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S. and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable Schedule.

1.24.3 Contractor Personnel Management. The contractor shall provide a manager POC who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The contract manager or alternate shall be available to meet with the COR and or contracting officer during all meal hours and food preparation times to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within 1 hour. The contract manager and alternate or alternates must be able to fluently read, write, speak, and understand English. The positions shall at no time be vacant. Contractor employees shall not loiter in performance locations.

1.25 Liability: The U.S. Government accepts no liability for the actions of the Contractor or his employees and/or agents.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contracting Officer Representative Responsibility – The COR shall be responsible for continuous observations of the Contractor’s performance under this contract. All observations of incomplete or defective performance, or safety and health standards violated shall be recorded.

Contracting Officer Representative Written Notices - The COR shall issue written notices to the Contractor and shall require the Contractor to reply, in writing, to the COR within two workdays after receipt, explaining reasons for the existing conditions, the corrective action, and procedures taken to prevent recurrence.

Contracting Officer Representative Acceptance - The COR shall inspect and accept the goods/services performed by the Contractor, and shall not sign for any goods or services not received or not to standard. Verify quantities and/or services on the Contractor’s invoice.

Inform the Contracting Officer of any performance problems. The COR for this contract shall be appointed.

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Customer Eligibility - US Service Members/personnel/patron are the primary customers and direct recipients of the services performed by the contractor in the performance of this contract. These are military personnel who are allotted rations in Government dining facilities at the expense of the Government.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non- manufactured things such as meeting minutes or reports.

Government - In terms of this contract, Government refers to the US Government. The Government representative is the Contracting Officer.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification.

Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure.

Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AE Army in Europe AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CCE Contracting Center of Excellence CFE Conventional Forces Europe CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR

Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center

DoD Department of Defense FAR Federal Acquisition Regulation FRG Federal Republic of Germany GFP Government Furnished Property HLO High Level Objective HIPAA Health Insurance Portability and Accountability Act of 1996 IA

Information Awareness IAC Installation Access Control IACO Installation Access Control Office ID Identification IGCE Independent Government Cost Estimate IT Information Technology JTR Joint Travel Regulation JPAS Joint Personnel Adjudication System KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC

Other Direct Costs OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity RCO Regional Contracting Office SIGE Safety and Health Protection Plan TE Technical Exhibit USAG United States Army Garrison USAREUR United States Army Europe UOM Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services:

The contractor is solely responsible to provide the necessary services, facilities, utilities, equipment, and so forth to meet the requirements in this contract.

3.1 Services: N/A

3.2 Facilities: N/A

3.3 Utilities: N/A

3.4 Equipment: N/A

3.5 Special Tooling and Test Equipment: N/A

3.6 Materials: N/A

3.7 Training: N/A

3.8 Common Access Cards (CAC): N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The contractor shall provide catering food services. The contractor shall provide all management, tools, supplies (plates, napkins, utensils, and cups) condiments, cooking supplies, facilities, equipment, labor, and all other necessities to prepare, serve, deliver, and distribute the meals at the dining facility, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

4.2 Secret Facility Clearance: Reference paragraph 4.1.

4.3 Materials: Reference paragraph 4.1.

4.4 Vehicles and Equipment: Reference paragraph 4.1.

PART 5

SPECIFIC TASKS

5. 1 Basic Services: The Contractor shall provide Catering Food Services as specified in the PWS and each specific task order in order to provide meals to US Government and associated Personnel.

5.2 Task: Tasks consist of the following sub paragraphs:

5.2.1 Catering Food Service Bento Style: The contractor shall provide a grab and go Bento Style Breakfast, lunch and dinner meal plan specified in each task order to include Western, Malaysia, and vegetarian meal options at the location specified in each task order. The contractor shall provide all management, tools, supplies (plates, napkins, utensils, and cups) condiments, cooking supplies, facilities, equipment, labor, and all other necessities to prepare, serve, deliver, and distribute the meals at the dining facility.

5.2.2 Menu: Contractor shall provide a menu to the Contracting Officer prior to award for approval for all meals indicated by the Feeding Schedule specified in each Task Order.

5.2.3 Scope of the Grab and Go Bento meals: will be served at the location specified in each task order.

The contractor will be ready to serve breakfast, lunch and dinner at the times specified at each task order.

See example on hours of operation table on Technical Exhibit D. The contractor shall distribute in the dining tent, building or area designated by the COR by contractor personnel. Regardless of preparation location, all food must be maintained at safe temperatures and accessible for U.S. Government inspections as applicable to this performance work statement.

5.2.4 Meals: Contractor shall take safety to the highest-level, with GMP/HACCP certifications, as well as ServSafe, Hazardous Waste, and local accredited safety standards. At a minimum, all meals served shall consist of a choice of standard “Western cuisine.” Contractor shall provide a variety of menu options, including a vegetarian selection containing no meat, fish, or poultry at each meal. Non-meat protein substitutes shall be used in vegetarian selections. All meals shall include soups, salads, gravies, sauces, vegetables, meat, fish, poultry, pudding, gelatins, and other foods constituting a complete meal. Baked goods shall include, but are not limited to, preparation of breads, rolls, pies, cakes, pastries, icing, sauces, and glazes. Raw fruits and vegetables shall be thoroughly washed/disinfected prior to processing. Drinks provided to be at least .5 Liters per person for each meal. Water shall be from an approved water source if required for drink powders or as a diluting substance. Meals will be created with nutrition and wholesome ingredients as the driving factor

5.2.5 Menu Chart : Contractor shall provide a menu for breakfast, lunch and dinner meals. During breakfast, lunch and dinner, the contractor shall post a board with a chart reflecting the nutrient facts, menu’s calories chart, allergens, and all ingredients in order to remain transparent to customers and prevent food allergen malfunctions.

5.2.6 Delivery of Grab and Go Bento Meals. The contractor shall deliver bento meals in a vessel that is suitable to proper temperatures during transportation. Bento meals will be in sturdy vessels so as to not tear or leak during transportation. The contractor shall store all bento’s in a container and distributed in a serving line style fashion at the specified serving area. The contractor will be responsible to submit all vehicle and personal pass information to gain access to each location specified at the task order, to include military bases. Leftover food shall NOT be utilized for future meals.

5.2.7 Head Count: COR and contractor shall maintain a sign in sheet at the beginning of each serving line to account for the headcount of meals served. See example on Technical Exhibit E. Upon 24-hour notification, the forecasted headcount could change the total PAX per day. The government will do everything to deter headcount change, but, if this change does occur the contractor will be notified immediately by the COR.

5.2.8 Breakfast Bento: Breakfast shall consist of a minimum of two (2) hot main selections, two (2) hot meat selections, one (1) local cultural option, bread/pastries and a variety of fruit and juices. Hot coffee, tea, and one (1) choice of milk- chocolate or whole, shall be provided. Contractor shall also accommodate special dietary menu needs (allergen, gluten, and lactose free options).

5.2.9 Lunch Bento: Lunch shall consist of a minimum of two (2) hot main selections one containing meat, fish or poultry and one containing a local cultural option. One (1) vegetarian selection, (2) vegetable selection, two (2) side (starch) selections, breads/rolls, salad, and dessert. Contractor shall also accommodate special dietary menu needs (allergen, gluten, and lactose free options). Hot coffee, tea, and one (1) choice of non-caffeinated drink shall be provided.

5.2.10 Dinner Bento: Dinner shall consist of a minimum of two (2) hot main selections one containing meat, fish or poultry and one containing a local cultural option. One (1) vegetarian selection, (2) vegetable selection, two (2) side (starch) selections, breads/rolls, salad, and dessert. Contractor shall also accommodate special dietary menu needs (allergen, gluten, and lactose free options). Hot coffee, tea, and one (1) choice of non-caffeinated drink shall be provided.

a) Ordering. Unit of Measure (UM) EA: Quantity of Meals (Food Only)

b) Ordering. Unit of Measure (UM) JOB: Services and incidentals provided to execute the requirement (O&M)

Example of Bento Style

5.2.11 Catering Food Service Buffet Style: The contractor shall provide a Buffet Style breakfast, lunch and dinner meal plan specified in each task order to include Western, Malaysia, and vegetarian meal options at the location specified in each task order. The contractor shall provide all management, tools, supplies (plates, napkins, utensils, and cups) condiments, cooking supplies, facilities, equipment, labor, and all other necessities to prepare, serve, deliver, and distribute the meals at the dining facility.

5.2.17 Take Away (to–go) Boxes: Contractor w ill provide disposable take out containers for US Government

5.2.11.1 The contractor shall execute/provide the following list of duties and equipment

a. Sanitation

b. Food Preparation

c. Serving of the food

d. Keep food at the Appropriate Temperatures (cold or hot)

e. Manage supplies and equipment

5.2.12 Facilities: The facility will be determined at each specific task order. The contractor may have to erect, construct, install, and repair food service facilities depending of the location. Facilities may include but is not limited to, food preparation facility(s), separate dining facility(s), facility(s) for combined food preparation and dining, additional latrine capability, hand-washing stations, and storage (including cold) in support of dining and food preparation services. The contractor shall establish serving lines and provide all tools and equipment necessary to serve Soldiers in a field environment at the location described in each specific task order. Contractor shall maintain appropriate temperatures of hot and cold food that may be required for the safe preservation, serving and storage as instructed by COR/PWS in table 3. Once prepared, non-shelf stable food is no longer safe for consumption after 4 hours and must be disposed by the contractor. The contractor is responsible for daily set-up and tear down and cleanup of equipment. If necessary, the contractor can leave any equipment on site overnight but the U.S. government is not responsible for any lost, stolen, or damaged equipment. The contractor shall provide other incidental functions and personnel necessary for dining facility operations, including, but not limited to headcount personnel, dining room monitors and custodians, and dishwashers.

5.2.13 Menu: Contractor shall provide a menu to the Contracting Officer prior to award for approval for all meals indicated by the Feeding Schedule specified in each Task Order.

5.2.14 Location: Buffet Style meals will be served at the location specified in each task order. The contractor will be ready to serve breakfast, lunch and dinner at the times specified in each specific task order. See example of the hours of operation table on Technical Exhibit D. The contractor shall distribute meals in the dining tent, building or area designated by the COR by contractor personnel. Regardless of preparation location, all food must be maintained at safe temperatures and accessible for U.S. Government inspections as applicable to this performance work statement.

5.2.15 Meals: Contractor shall take safety to the highest-level, with GMP/HACCP certifications, as well as ServSafe, Hazardous Waste, and local accredited safety standards. At a minimum, all meals served shall consist of a choice of standard “American cuisine.” Contractor shall provide a variety of menu options, including a vegetarian selection containing no meat, fish, or poultry at each meal. Non-meat protein substitutes shall be used in vegetarian selections. All meals shall include soups, salads, gravies, sauces, vegetables, meat, fish, poultry, pudding, gelatins, and other foods constituting a complete meal. Baked goods shall include, but are not limited to, preparation of breads, rolls, pies, cakes, pastries, icing, sauces, and glazes. Raw fruits and vegetables shall be thoroughly washed/disinfected prior to processing. Drinks provided to be at least .5 Liters per person for each meal. Water shall be from an approved water source if required for drink powders or as a diluting substance. Meals will be created with nutrition and wholesome ingredients as the driving factor.

Leftover food shall NOT be utilized for future meals.

5.2.16 Menu Chart : Contractor shall provide a menu for breakfast, lunch and dinner meals. During breakfast, lunch and dinner, the contractor shall post a board with a chart reflecting the nutrient facts, menu’s calories chart, allergens, and all ingredients in order to remain transparent to customers and prevent food allergen malfunctions.

personnel to take away (to-go) boxes as necessary.

5.2.18 Buffet Style Food Service Regulations: Contractor personnel will follow all applicable food service regulations and comply in accordance with the military standards for dining facility operations. This includes, but is not limited to food preparation, storage and receipt, sanitation, maintenance of equipment, and training.

The applicable regulations for the Army Food Program are currently as follows: Army Regulations 30-5 and 30- 22, Department of the Army Pamphlet 30-22 and TriService Food Code.

5.2.19 Buffet Style Daily Cleaning: Cleaning shall be performed, at minimum, three times (after breakfast, lunch and dinner) and shall include the proper cleaning and sanitation of all equipment, tables, floors, walls, shelves, flat wear, dishes, etc. Proper cleaning includes using a cleaning agent (e.g.. bleach, ammonia, etc.)

to ensure the sterilization of the units and equipment. All dirt, dust, debris, and trash shall be removed after each cleaning

5.2.20 Head Count: COR and contractor shall maintain a sign in sheet at the beginning of each serving line to account for the headcount of meals served. See example on Technical Exhibit E. Upon 24-hour notification, the forecasted headcount could change the total PAX per day. The government will do everything to deter headcount change, but, if this change does occur the contractor will be notified immediately by the COR.

5.2.21 Breakfast Buffet: Breakfast shall consist of a minimum of two (2) hot main selections, two (2) hot meat selections, one (1) local cultural option, bread/pastries and a variety of fruit and juices.

Hot coffee, tea, and one (1) choice of milk- chocolate or whole, shall be provided. Contractor shall also accommodate special dietary menu needs (allergen, gluten, and lactose free options).

5.2.22 Lunch Buffet: Lunch shall consist of a minimum of two (2) hot main selections one containing meat, fish or poultry and one containing a local cultural option. One (1) vegetarian selection, (2) vegetable selection, two (2) side (starch) selections, breads/rolls, salad, and dessert. Contractor shall also accommodate special dietary menu needs (allergen, gluten, and lactose free options). Hot coffee, tea, and one (1) choice of non-caffeinated drink shall be provided.

5.2.23 Dinner Buffet: Dinner shall consist of a minimum of two (2) hot main selections one containing meat, fish or poultry and one containing a local cultural option. One (1) vegetarian selection, (2) vegetable selection, two (2) side (starch) selections, breads/rolls, salad, and dessert. Contractor shall also accommodate special dietary menu needs (allergen, gluten, and lactose free options). Hot coffee, tea, and one (1) choice of non-caffeinated drink shall be provided.

a) Ordering. Unit of Measure (UM) EA: Quantity of Meals (Food Only)

b) Ordering. Unit of Measure (UM) JOB: Services and incidentals provided to execute the requirement (O&M)

Example of Buffet Style

5.2.24 Meals for Special Holidays or Events: The contractor shall provide holiday meals, special meals, or food service support for special events as determined in each specific task order. The contractor shall provide other incidental functions and personnel necessary for dining facility operations, including, but not limited to headcount personnel, dining room monitors, custodians, and dishwashers.

Example of Special Events Holiday Meals

5.2.25 Menu: The type of meals (Example: Special Cake for 4th of July celebration, Pizza day, steak and eggs for breakfast) and quantities will be described to the contractor in each specific Task Order.

5.2.26 Hours of Operation. Breakfast, Lunch and Dinner time will be determined at each specific task order. See example of hours of operation table on Technical Exhibit D. Additionally, the COR is authorized to inform the contractor of any changes to the delivery hours. At least 24 hours’ notice is required to make the contractor aware of any changes to the delivery hours. The COR may only adjust the service hours within two (2) hours of the schedule specified on each task Order. The COR shall not make more than four (4) changes at each specific location designated at each Task Order to avoid being overly disruptive to the contractor’s normal kitchen operations. The contractor shall maintain delivery hours in accordance with the schedule on each specific Task order.

Hours of Operation: See example of hours of operation table on Technical Exhibit D.

5.2.27 Meal Temperatures: The contractor shall ensure meals are warmed or cooled to the appropriate temperatures for the exercise duration.

5.2.28 Training: The contractor shall provide necessary food service and sanitation training to employees and maintain records of all training on-site and have them available for Government review.

5.2.29 Controls. The Contractor shall adhere and be subject to inspection by the Contracting Officer’s Representative to the requirement s as described and listed in Table 3 below:

Table 3- Required Contractor Controls

COMPOSITE

RISK AREA

REQUIRED CONTROLS

Food Operation

Maintain foods under conditions during storage that shall protect the food items against physical, chemical, and microbial contamination.

Use thermometers to verify storage temperatures, internal cooking temperatures, and hot or cold holding temperatures.

1. Store cold foods at 41oF/5oC or lower.

2. Store frozen foods at 0oF or lower.

3. Hold hot foods at 135oF or higher until served.

4. Hold cold foods at 41oF/5oC or lower until served.

Implement the proper thawing procedures:

1. In a refrigerator at 41°F/5oC.

2. Under cold running water at 70oF or below.

3. In a microwave oven, only if it shall be cooked immediately.

4. From the frozen state as part of the cooking process.

Storage and labeling:

All food products shall be properly protected, labeled/date marked and stored on shelves according to their internal cooking temperatures to prevent cross-contamination.

Food Facilities and Equipment

Buildings (to include floors, walls, and ceilings) fixtures (to include those that allow dripping and condensation), utensils, and other physical facilities (e.g. refrigeration units, dishwashing equipment) of the plant should be maintained in a sanitary condition and in good repair in order to prevent contamination.

All pieces of equipment and utensils shall be maintained in good repair to allow proper cleaning/sanitation and prevent contamination of food products. Equipment showing signs of wear and rust need to be discarded and replaced.

Potable Water Water used throughout the facility for cooking and cleaning shall be from an approved potable source.

Cleaning and Sanitizing

Each facility establishes and maintain a cleaning and sanitizing program detailing the areas and equipment to be cleaned and sanitized, the person responsible, the method and frequency of cleaning, and verification procedures.

Utilize dish-washing machine (e.g. hot water – 77.3oC /171oF) or proper 3-compartment sink cleaning and sanitizing steps (e.g. wash, rinse, sanitize) on all food contact surfaces and utensils. For items too large for the dishwasher or sink, use the bucket or spray method. Sanitizer test kits should be used to verify sanitizer concentration.

If used, chemical sanitizers need to be at the proper concentration in order to reduce microbial load.

Chemical sanitizing (Use per manufacturer’s instructions) Chlorine at 100-150 ppm for 30-60 second contact time;

Quaternary Ammonium at 200 ppm for 30-60 seconds contact time; Iodine at 12.5 – 25 ppm for 30-60 seconds

Pest Control

Pest control services shall be implemented and adequate measures (e.g. entry points be closed and screened) shall be taken to exclude pests/rodents from processing and storage areas. Place screens over windows and keep doors closed to limit the number of pests/rodents from entering the facility.

Pests and rodents are known to carry disease and cause infestations of food products that may lead to Foodborne illnesses. In addition, frequent and thorough cleaning and sanitation of the kitchen and food storage areas as well as the premises shall assist in reducing pest/rodent activity.

Employees All employees need to be medically screened and free of contagious/communicable disease.

All kitchen personnel shall be trained in personal hygiene, cleaning and sanitation, and food safety protocols (e.g. hand-washing, preventing cross contamination).

Food Defense Implement measures to prevent foods from becoming intentionally contaminated.

Measures may include:

1. Employee and visitor screening.

2. Preventing unauthorized access.

3. Security measures (e.g. guards, CCTV, etc.).

5.2.30 Food Service Regulations: Contractor personnel shall follow all applicable food service regulations and comply in accordance with the U.S. Government standards for dining facility operations.

This includes, but is not limited to food preparation, storage and receipt, sanitation, maintenance of equipment, and training. The applicable regulations for the Army Food Program are currently as follows:

Army Regulations 30-22, Department of the Army Pamphlet 30-22, and TB MED 530.

5.2.31 Surge Meals: Additionally, the contractor shall provide surge/emergency quantities of meals due to unforeseen increases in personnel. The contractor will be given 48 hours’ notification prior to any unforeseen increase or decrease in personnel. Increases will be settle with a bilateral agreement.

5.2.32 Subsistence and Material Handling: Contracting Officer Representative (COR) may inspect all delivered food items and visually inspect these items for deterioration or damage and physically check temperatures on all refrigerated and frozen foods for compliance with Preventative Health or US Army Veterinarian Food Sanitary Code at any time. Any food items rejected by the COR shall not be used for the performance of this contract. The contractor shall offload and stock in appropriate locations upon receipt using “First in First out” (FIFO).

5.2.33 Left Over: Left-over food will not be utilized for future meals.

5.2.34 Daily Cleaning. Contractors will bag rubbish from the breakfast, lunch, and dinner meals. The contractor will provide trash bags for rubbish to the government.

5.2.35 Fresh-Water Supply. All water used for food preparation shall be potable and meet preventive health medicine specifications (be deemed fit for human consumption). All freshwater used for cooking shall come from an approved source.