B08_Attachment 2 - Quality Assurance Surveillance Plan.pdf
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- Solicitation number
- 95900621R0005
- Issued by
-
Morris K. Udall Foundation
About this file
This document contains a Quality Assurance Surveillance Plan (QASP) for a solicitation seeking professional services to support the Missouri River Recovery Implementation Committee. Key details include:
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The contractor will provide non-personal professional services to coordinate with MRRIC, the National Center, lead agencies, and a facilitation team. Services include project management, knowledge of substantive issues and operating procedures, and conflict resolution skills. Performance will be evaluated on timeliness of responses and communications.
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Acceptable quality levels are defined on a scale from unsatisfactory to exceptional for elements like quality of monthly reports, accuracy of reflecting discussions, and frequency of government intervention needed. Contract performance will be reviewed and accepted by the National Center Program Manager.
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The base period of performance is from January 2022 through January 2023, with option periods extending through January 2027. The place of performance is the contractor's facility with potential travel throughout the continental US.
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The solicitation number is 95900621R0005 and was issued by the Morris K. Udall Foundation to provide coordination support for the Missouri River Recovery Implementation Committee professional services effort.
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Text version
(vApr2021)
Quality Assurance Surveillance Plan (QASP).
Standard Acceptable Quality Level (AQL) Surveillance
Method Unsatisfactory Marginal Satisfactory Very Good Exceptional Element 1: Quality of Product or Service
Project Management
Deliver Monthly Report more than 12 business days following the end of each month of performance.
There are more than three minor revisions and/or two critical revisions, due to contractor error, required per report.
Deliver Monthly Report within 11-12 business days following the end of each month of performance. There are not more than three minor revisions and/or one critical revision, due to contractor error, required per report.
Deliver Monthly Report 10 business days following the end of each month of performance.
There are not more than two minor revisions, due to contractor error, required per report.
Deliver Monthly Report within 8-9 business days following the end of each month of performance. There are not more than one minor revision, due to contractor error, required per report.
Deliver Monthly Report within 7 business days following the end of each month of performance. There are no required revisions, due to contractor error, required per report.
Review and acceptance by the NCECR Program Manager and/or COR in accordance with the
CDRL.
Knowledge of Substantive Issues
Government intervention to correct Contractor’s understanding of substantive issues occurs not more than three times per MRRIC event;
AND
Quarterly Chair updates to MRRIC accurately reflect – as appropriate – the substantive discussion of the calls, linkages between substantive issues, with not more than four substantive errors per year.
Government intervention to correct Contractor’s understanding of substantive issues occurs not more than twice per MRRIC event;
AND
Quarterly Chair updates to MRRIC accurately reflect – as appropriate – the substantive discussion of the calls, linkages between substantive issues, with not more than three substantive errors per year.
Government intervention to correct Contractor’s understanding of substantive issues occurs not more than once per MRRIC event;
AND
Quarterly Chair updates to MRRIC accurately reflect – as appropriate – the substantive discussion of the calls, linkages between substantive issues, with not more than two substantive errors per year.
Government intervention to correct Contractor’s understanding of substantive issues occurs not more than once per MRRIC event;
AND
Quarterly Chair updates to MRRIC accurately reflect – as appropriate – the substantive discussion of the calls, linkages between substantive issues, with not more than one substantive error per year.
Government intervention to correct Contractor’s understanding of substantive issues is not necessary during MRRIC events;
AND
Quarterly Chair updates to MRRIC accurately reflect – as appropriate – the substantive discussion of the calls, linkages between substantive issues, with no substantive errors per year.
Track MRRIC event data and review quarterly Chair updates and provide acceptance by the NCECR Program Manager and/or COR in accordance with the
CDRL.
(vApr2021)
Standard Acceptable Quality Level (AQL) Surveillance
Method Unsatisfactory Marginal Satisfactory Very Good Exceptional Knowledge of Charter and Operating Procedures
Government intervention to correct Contractor’s understanding of Charter and Operating Procedures not more than eight times per year.
Government intervention to correct Contractor’s understanding of Charter and Operating Procedures not more than six times per year.
Government intervention to correct Contractor’s understanding of Charter and Operating Procedures not more than four times per year.
Government intervention to correct Contractor’s understanding of Charter and Operating Procedures not more than two times per year.
Government intervention to correct Contractor’s understanding of Charter and Operating Procedures not more than zero times per year.
Government review and oversight during all MRRIC events and actions taken by contractor according to PWS.
Conflict Resolution Skills and Application
Government intervention regarding the Contractor’s impartiality and respect towards interested parties, occurs not more than four times per year.
Government intervention regarding the Contractor’s impartiality and respect towards interested parties, occurs not more than three times per year.
Government intervention regarding the Contractor’s impartiality and respect towards interested parties, occurs not more than twice per year.
Government intervention regarding the Contractor’s impartiality and respect towards interested parties, occurs not more than once per year.
Government intervention regarding the Contractor’s impartiality and respect towards interested parties, is not necessary during the performance year.
Government review and oversight during all MRRIC events and actions taken by contractor according to PWS.
Element 2: Schedule Timeliness and Responsiveness to Requests and Communications
Does not respond to any emails and messages from the Government and does not advise the Government of availability if planning to be absent for long period of time.
Responds to all emails and messages from the Government within 48 business hours;
however fails to advise Government of availability if planning to be absent for long period of time.
Responds to all emails and messages from the Government within 48 business hours and advises Government of availability if planning to be absent for long period of time.
Responds to all emails and messages from the Government within 24-48 business hours and advises Government of availability if planning to be absent for long period of time.
Responds to all emails and messages from the Government in less than 24 business hours and advises Government of availability if planning to be absent for long period of time.
Review of Actual responses received both email and phone communications.
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