B08_Attachment_2_Performance_Work_Statement.pdf

BUREAU OF LAND MANAGEMENT

IMPERIAL SAND DUNES RECREATIONAL AREA

The Bureau of Land Management (BLM) El Centro Field Office, California has a need for a contractor to furnish the labor, materials, supplies, services, transportation, and equipment necessary to provide fee collection services for the Imperial Sand Dunes Recreation Area (ISDRA). The services required consist of supplying weekly and season permits for sale; develop and maintain a website for the public to purchase permits and provide customer service; provide permits to local third party vendors for sale to the public along the travel routes to the ISDRA; and provide personnel to staff two ranger stations located within the ISDRA to provide and process administrative duties including customer service and the sale of permits during the office hours beginning at 8:00 a.m. to 4:30 p.m. Pacific time (PT) except for holidays which require additional staff and office hours between 8:00 a.m. and 10:00 p.m. PT, Monday through Sunday (See paragraph 4.E for extended hours and holiday weekends).

1. BACKGROUND:

The ISDRA, managed by the BLM’s El Centro Field Office, is in eastern Imperial County, California. At 40 miles long and averaging five miles in width, it covers almost 160,000 acres, the largest area for sand dune off-highway vehicle (OHV) recreation experience in the United States. It draws visitors from throughout California as well as other states and receives the highest visitor-use concentration of any BLM recreation area in the country.

2. SALES HISTORY STATISTICS:

Recent sales history shows 91% of all permit sales were sold off site through third party vendor sales within southern California, and southwestern Arizona areas. The convenience of third-party vendor sales resulted in a high level of visitor satisfaction and revenue. Because most sales are accomplished off site, it is important to the BLM-ISDRA management that the third-party vendors always have stock of weekly and season permits. The government sets and manages the weekly and season permit prices. All monies collected are electronically deposited to the Department of the Treasury using the attached ACH form. (See Appendix 8 - ACH_CC_Fedwire Form)

Historical Sales Information:

In the past five years, the average annual sales were approximately 7,422 season permits and 58,346 weekly permits sold.

Majority of sales (91%) were sold off-site by third party vendors.

3. CONTRACT TYPE AND PERIOD OF PERFORMANCE:

The Government intends to award a single fixed price contract for a base period of 12 months and four 12-month option periods. The period of performance will commence on June 1st through May 31st for the base period and each option period.

A. For each contract period the Contractor is required to develop prototype permits for Government destructive testing, and once approved, production of the permits authorized must be ready for sale on September 1st of each contract period. The Contractor shall deliver 10 prototype season permits, 5 weekly offsite, and 5 weekly onsite permits by July 12th each year of the contract period for destructive testing.

B. Permit sales begin September 1st and end April 15th of each year.

C. The BLM may offer ‘fee-free’ days, which are subject to change, but typically fall on Veterans’ Day and Martin Luther King Jr. Holiday weekends. During these fee-free weekends, the ranger stations will still be staffed by the contractor to provide customer services.

4. PERFORMANCE WORK STATEMENT:

A. The Contractor shall provide all labor, materials, supplies, services, transportation, and equipment necessary to provide fee collection services for the ISDRA. Visit Bureau of Land Management El Centro Field Office website www.blm.gov/visit/imperial-sand-dunes for maps, ranger station locations, and current permit information.

B. The Contractor shall manage all permit sales for the ISDRA during the contract period including, but not limited to, the establishment of a website for visitors to purchase permits online, management of Contractor staff at the Cahuilla and Buttercup Ranger Stations, management of third party vendors for off-site sales, customer service, development and supply of weekly and season permits for sale, secure cash handling of fees collected from permit sales, timely electronic deposits of all fees collected within the surety bond amount, reporting of accurate permit sales and electronic deposits and submission of monthly reports.

C. The Contractor shall attend and sell season permits at the annual Sand Sports Super Show (SSSS) in Costa

Mesa, California. You may visit the SSSS website to obtain the dates and times of the show here:

https://www.sandsportssupershow.com/. The event takes place over four (4) days and up to 12 hours per day, usually on the first or second weekend of September (Thursday – Sunday). BLM El Centro Field Office (FO) will assume the cost of the booth for the SSSS each year.

The BLM will provide a 10’x10’ space for this purpose without cost to the Contractor. The Contractor shall furnish enough season permits at the BLM booth and each authorized vendor booth to guarantee permit availability. The average number of permits sold through both the BLM booth and authorized vendors at the SSSS is approximately 1000 per year for the last five years. The contractor shall attend and provide staff and permits to vendors to sell at the Sand Sports Super Show (SSSS).

D. The Contractor shall provide staff at the Buttercup and Cahuilla Ranger Stations from mid-October through mid-April. Normal hours may vary to adjust for daylight hours but are typically 8:00am to 4:30pm Pacific Time (PT), Friday through Sunday.

The Contractor’s duties will include, but are not limited to, customer service, fee collection, answering questions, answering the phones and radios, providing information regarding the BLM’s mission and objectives, and assisting with minor cleaning in their work area (wiping counter, dusting, sweeping). The Contractor shall coordinate with the BLM COR to ensure the management of the fee collection program.

E. EXTENDED HOLIDAY DAYS:

During holidays, extended office hours and days are between 8:00am and 10:00pm PT, Monday through Sunday (see table below). The Contractor shall coordinate with the BLM Contracting Officer’s Representative (COR) to make certain Contractor staff is scheduled for the extended holidays. The Contractor shall schedule a shift supervisor to coordinate and ensure appropriate staff coverage is maintained during extended holiday hours.

https://www.sandsportssupershow.com/

Holidays Number of Potential Staffing Days

Halloween Weekend* 3 – 7 Days

Thanksgiving Weekend 6 – 10 Days

New Year’s Weekend* 6 – 10 Days

President’s Day Weekend 3 – 5 Days

*These holidays shift from year to year. This sometimes causes one busy weekend when the holiday is on a Friday, Saturday, Sunday, or Monday, or two busy weekends when the holiday falls mid-week. The number of “potential staffing days” is the maximum number of staffing days for the holiday. For example: Thanksgiving is always observed on a Thursday; therefore, the potential extended holiday days and hours may start the Friday before Thanksgiving and extend through the Sunday after Thanksgiving, amounting to 10 days.

F. OPTIONS: To be exercised at the discretion of the government.

OPTION 1 - ROVING SALES: The BLM shall provide one to two (1-2) qualified staff members to conduct mobile sales operations with contractor providing one to two (1-2) qualified staff members. The BLM shall provide a suitable vehicle for use with assigned BLM and contractor staff to perform mobile sales during the period of performance. The performance of mobile sales shall not exceed thirty (30) days over the period of performance. Mobile sales operations shall be conducted for up to eight (8) hours per day, for no more than five (5) consecutive days. The Contractor shall equip all assigned contracted staff with mobile point‑of‑sale (POS) technology necessary, to include Wi-Fi, to complete sales transactions.

The Contractor shall coordinate scheduling of mobile sales staff with the BLM Contracting Officer’s Representative (COR) to ensure coverage during designated periods. The dates of proposed mobile sales will be provided to the Contractor no later than August 1st of each performance period. The Contractor Staff shall provide ISDRA Permits, OHV non-resident permits, and tow-in permits while conducting roving sales. The government will elect to excercise the option at the submittal at the start of each base year and option year period of performance.

OPTION 2 - WASH ROAD SALES: The Contractor shall provide one to two (1–2) staff members to conduct additional stationary sales of ISDRA permits, OHV non-resident permits and issuance of tow-in permits at the Wash Road location. The Contractor’s Wash Road sales operations shall not exceed thirty

(30) total days during the period of performance. Wash Road sales shall be conducted for no more than eight (8) hours per day and for no more than five (5) consecutive days at a time. The Contractor shall ensure that all assigned staff are equipped with mobile point‑of‑sale (POS) technology necessary, to include Wi-Fi, to complete permit transactions. The Contractor shall coordinate scheduling of sales staff with the BLM Contracting Officer’s Representative (COR) to ensure coverage during designated periods. The dates of proposed Wash Road stationary sales will be provided to the Contractor no later than August 1st of each performance period. The BLM will operate educational checkpoints to provide visitor information and will direct non‑compliant visitors to the Contractor’s staff for permit sales. The government will elect to excercise the option at the submittal at the start of each base year and option year period of performance.

G. PWS APPENDICES LIST:

Appendix 1 – Sample Permit Sales Spreadsheet (provided as a separate document) Appendix 2 – ISDRA Map Appendix 3 – Sample Season Permit Appendix 4 – Sample Weekly Off-Site Permits Appendix 5 – Sample Weekly On-Site Permits Appendix 6 – ISDRA Business Plan Appendix 7 – Recreation and Permit Fee Handbook Appendix 8 – ACH_CC_Fedwire Form Appendix 9-FY2025 ISDRA Visitation Stats (provided as a separate document)

H. SEASON PERMITS (DECALS):

Season permits are adhesive decals that will be placed on the exterior of a vehicle windshield and must last eight months outdoors without failure. Failures include, but are not limited to, fading, washing off, peeling off, wearing off from windshield wipers, moisture, or tearing. A sample season permit is provided as Appendix 3 - Sample Season Permit. Note: Season permits and decals are used interchangeably throughout this solicitation.

1. All season permits (decals) shall be colored brightly for ease of recognition by BLM law enforcement and shall be weatherproof.

2. Decals shall have measures in place to prevent illegal duplication such as a hologram.

3. The decals must leave behind the word “VOID” if tampered with and must not be able to be re-affixed again.

4. Decals may be metallic; however, the contractor shall ensure the decals have a strong adhesive and be very difficult to remove.

5. Decals shall be numbered sequentially with the season year such as 2026-2027 and shall be packaged in bundles of 50 each.

6. The decal dimensions shall be approximately 3”x3” but may vary due to shape of the decal.

7. Thickness is a standard sheet of copy paper.

8. Each season the decals shall change color, shape, and design to prevent fraudulent reproduction. For informational purposes, the 2025-2026 season decals were pentagonal shape.

9. Permit rules and directions shall be printed on the reverse side of the permit (See paragraph titled

“Permit Rules and Directions” below. The rules and regulations may change from year to year;

therefore, the contractor shall contact the COR before providing the new permits each year).

10. The Contractor will coordinate with the BLM for approval on the design for the front and back before the permits are printed.

Season Permit Rules and Directions:

Placement: Place the permit on the exterior driver’s side, lower corner of the front windshield. If the permit will be hidden due to a windshield cover, then adhere it to the exterior side of the window directly behind the RV driver.

How to Apply: Thoroughly clean window. Peel back ½ of the liner paper and apply permit to window.

Hold down edge with finger and remove the rest of the liner paper. Press permits down firmly for 25 seconds, giving special attention to the edges. Do not expose the permit to any moisture for 72 hours; if moisture exposure is unavoidable and the permit needs replacing, the visitor shall provide proof to the ranger station (receipt, photos, and damaged decal).Rules and Regulations:

1. Season permits are non-transferable and non-refundable.

2. Season permits must always be adhered directly to your vehicle.

3. Unlawful reproduction of permits is punishable by arrest, imprisonment and/or fines.

4. Failure to display this permit will be punishable by citation and fine.

5. Failure of the permit holder and/or members of your group to comply with all applicable regulations in the Imperial Sand Dunes Recreation Area are grounds for its revocation and/or group eviction by law enforcement officers. It is your responsibility to know all the regulations.

I. WEEKLY PERMITS (PLACARDS):

Weekly permits are hanging placards that will be placed on the interior of a vehicle and have a cut out so it can be hung from the rear-view mirror. There are two types of weekly permits: Onsite and Offsite. The Onsite Weekly Permit shall be a bright color, and the Offsite Weekly Permit shall be a different bright color to be easily identified by BLM law enforcement. Each season the color of both permits shall be changed to different bright colors and shall have measures in place to prevent illegal duplication and fraud.

Holograms have been used in the past to prevent fraudulent duplication; however, if the Contractor has an alternate method to prevent duplication, reproduction and fraud, the Contractor shall include the alternate method in their technical proposal. (See FAR Clause 52.212-2, Evaluation of Award) Note: Weekly permits and placards are used interchangeably within the solicitation.

Weekly permits (placards) shall be a material sturdy enough to be placed on the rearview mirror without tearing. Permits will be designed so that months (Oct. – Apr.) and dates (1-31) can be scratched off and a month or number will appear behind the scratched off material with a bright and contrasting background.

Weekly permits will have sequential numbering and the year (example: 2025-2026) and be 8½ inches in height and 3½ inches in width. The permit color and design will need to change annually to help reduce illegal reproduction. Permit rules and directions (i.e. place on windshield rear view mirror, permits are non-transferable, place date side out, unlawful reproduction is prohibited) will be printed on the back of the permit. Permits will be packaged in sequential order and wrapped in bundles of fifty (50). The Contractor shall coordinate with the BLM on the approval of the design for the front and back each year. Sample onsite and offsite weekly permits (placards) are provided as Appendices 4 and 5.

Weekly Permit Rules and Directions:

The rules and regulations to be printed on the reverse side of both weekly permits (placards) are as follows:

1. This permit must always be displayed properly in your vehicle while within the Imperial Sand Dunes Recreation Area (ISDRA).

2. Place permit on your rearview mirror with the front side (date validation grid) clearly visible from outside of your vehicle. Permits hidden by sun visors or screens are invalid.

3. Failure to properly display this permit while in the ISDRA will be punishable by citation and fine.

4. Unlawful reproduction of this permit is punishable by arrest, imprisonment and/or fine.

5. This permit is non-transferable. Every primary vehicle within the ISDRA fee area must display a permit, unless exempted by PL 108-447. When visitors tow street legal vehicles for OHV use, and have it attached to the primary vehicle, they can receive a free “tow-in” permit from the ranger station for OHV recreation only.

6. This permit is non-refundable.

7. ISDRA will not be responsible or liable, directly, or indirectly, in any way for any loss or damage of any kind incurred to your vehicle. Always secure your vehicle and protect your permit. Lost, stolen, or damaged permits will not be replaced.

8. Failure of the permit holder and/or members of your group to comply with all applicable regulations in the ISDRA is grounds for revocation of your permit and/or group eviction by law enforcement officers (BLM, Imperial County Sherriff, Border Patrol). It is your responsibility to know all the regulations.

J. ADMINISTRATIVE PERMITS:

The Contractor shall provide 200 permits to the COR for administrative and law enforcement use by September 1 of each performance period. The contractor shall provide up to 170 season permits, 20 weekly “off-site” permits, 10 weekly “on-site” permits.

K. OHV PERMITS and TOWED-IN VEHICLE PERMITS:

The BLM will provide the OHV and Towed-in Vehicle Permits to the Contractor. The Contractor Staff shall sell the California non-resident OHV permit at Buttercup and Cahuilla Ranger Stations. Sales of this permit will be accounted for separately from the ISDRA permit. More information about this program can be found at https://ohv.parks.ca.gov/?page_id=25669 . Profits from the sales of the non-resident OHV permits will be retained by the Contractor.

In addition, the Contractor shall issue “Towed-in Vehicle” permits to visitors, as requested. These permits are free of charge and are requested by visitors who tow in a secondary street legal vehicle, but for recreational off highway use only.

L. WEBSITE /ONLINE PERMIT SALES:

The Contractor shall maintain and keep current a website for permit sales. At a minimum, the site will:

1. Provide a link to the BLM ISDRA site.

2. Provide a link to BLM ISDRA Facebook page.

3. Provide for secure permit sales.

4. Provide ordering information for permit vendors.

5. Provide a current interactive (Google or equivalent) map of vendor locations, fully functional across all devices (including who is selling permits and their current availability).

6. Contact information for vendors.

7. A permit rules and terms section. The purchaser must agree to the terms before submitting payment online.

8. Maintain a mobile version of the website for Android and iPhone devices.

The Contractor shall include their technical approach explaining how this website will be implemented, and it will be evaluated pursuant to FAR 52.212-2, Evaluation of Award.

M. ELECTRONIC DEPOSITS AND ACCOUNTING AUDITS:

The contractor shall electronically deposit all monies collected on behalf of the Government from the sale of permits using Appendix 8 - ACH_CC_Fedwire Form. Deposits shall be reconciled with the BLM Monthly Permit Sales Report (see paragraph titled “M. MONTHLY PERMIT SALES REPORTS”). All monies collected for the month shall be received and verified by the Department of the Treasury by the 10th of the following month. Proof of receipt of the monies deposited shall accompany the monthly permit sales report to the COR before invoices are processed.

https://ohv.parks.ca.gov/?page_id=25669

In addition, the contractor shall contract for an independent accounting audit of the Fee Collection contract on an annual basis and include all sales and deposits from online, offsite, onsite and third-party vendors and each permit shall be tracked from receipt of the permits through final sale. The audit shall begin from the start of the period of performance through the end of the season (April 15th) and the report shall be completed by May 30th of each performance period. The report shall be electronically sent to the Contracting Officer, carbon copying the Contracting Officer’s Representative.

N. MONTHLY PERMIT SALES REPORTS/SPREADSHEETS:

The Contractor shall provide to the COR by the 10th of the following month the previous month’s permit sales report using Appendix 1 - Sample Permit Sales Spreadsheet or similar format acceptable to the COR.

The final sales report shall be submitted to the COR by June 1st of each one-year contract period. Monthly permits sales reports shall be delivered to the COR using Microsoft Excel spreadsheet including the following information:

1. How many weekly and season permits were sold each month, accounting for total BLM Revenues and Contractor revenues with running totals during the contract period.

2. The method of the sale shall be reported separately for:

a. Online Sales.

b. Sand Sports Super Show.

c. Cahuilla and Buttercup Ranger Station Sales and other onsite sales.

d. Offsite Vendor Sales. Only those sales sold by the third-party vendors shall be reported.

3. Each Monthly Permit Report shall be delivered by the 10th of the following month or the first business day following a weekend when it falls on the 10th.

4. The final Monthly Permit Report shall be delivered by June 1st of each contract performance period.

On June 1st of each period of performance, the Contractor shall provide a list of all third-party vendors (vendors) including the business name of the vendor selling permits on behalf of the Contractor, the point of contact with phone number, physical location address, and the type of permit and quantity sold.

O. CUSTOMER SERVICE:

The Contractor Staff shall provide quality customer service. The Contractor shall provide a telephone number for the public to call anytime, 24 hours a day, 7 days a week. The contractor shall respond to missed calls or voicemails within two (2) business days. This phone number shall be printed on the weekly and season permits (decals) and provided on the Contractor’s website.

Customer Complaint: In the event that the BLM receives a customer complaint, the COR will investigate to determine the validity of the complaint. If the COR determines the complaint to be valid, the COR will document the findings and notify the Contracting Officer and the Contractor. The COR will retain a copy of the written complaint made within the contract file. If the complaint is valid, the Contractor will be given the opportunity to respond and correct to the Government’s satisfaction.

Customer Service: Contractor Staff shall be provided with orientation training by the BLM at the beginning of the contract performance period and scheduled during the post award conference. The BLM staff will provide this orientation training without cost to the Contractor. The BLM orientation will provide training on how to address public questions and complaints such as permit replacement issues, including but not limited to, handling situations regarding stolen, faded, or lost permits, and how to replace a permit in the event of a windshield replacement. The customers will need to know if/when their order was processed or when they will receive their permit in the mail. The public will want to know how to become a third-party vendor. The contractor staff will be trained how to issue “towed-in vehicle” permits and refunding customers if a daily fee is implemented. A BLM stationary two-way radio will be provided at the ranger stations to be used during normal business hours. The Contractor staff will be provided a telephone at each ranger station during performance of the contract for business use. BLM telephones will be answered promptly and in a courteous manner according to BLM protocol. BLM Protocol training will be provided as well on two-way radio usage.

Contractor Staff shall observe the speed limits and other posted traffic signs in the operation of vehicles.

Vehicles shall be operated in a safe manner, to include the use of seat belts, and shall not be parked in unsafe positions or locations.

All emergencies, including fires, law enforcement or medical emergencies, or accidents shall be reported immediately to the BLM Dispatch Center. The Dispatch Center contact and phone number will be provided during the post award conference.

The Contractor Staff shall be familiar with applicable Federal, State, and Local regulations relating to Fee Collection and working on BLM land/facilities. Recommended resources to be familiar with include:

1. Federal Lands Recreation Enhancement Act https://uscode.house.gov/view.xhtml?path=/prelim@title16/chapter87&edition=prelim

2. BLM Manual 2930 https://www.blm.gov/sites/blm.gov/files/uploads/mediacenter_blmpolicymanual2930.pdf

3. 43 CFR Part 2930, Permits for Recreation on Public Lands https://www.law.cornell.edu/cfr/text/43/part-2930

4. Imperial County Ordinance 1398 For Vehicles on the Lands of Another https://library.municode.com/ca/imperial_county/codes/code_of_ordinances?nodeId=ORLI

5. Appendix 6 – ISDRA Business Plan https://www.blm.gov/programs/recreation/permits-and-fees

6. Appendix 7 – Recreation and Permit Fee Handbook https://www.blm.gov/sites/default/files/docs/2025- 01/Imperial%20Sand%20Dunes%20Imperial%20Sand%20Dunes%20Recreation%20Area%20Bu siness%20Plan-%20Final%20FM%2020241213.pdf

The Contractor shall provide their own Wi-Fi services at the Cahuilla and/or Buttercup Ranger Stations in performance of this contract. The Contractor’s Wi-Fi services will only be used by the Contractor and not by the BLM or visitors.

The Contractor staff shall not engage in other commercial sales or activities outside the terms and conditions of the resulting contract and performance work statement.

Discrimination, sexual harassment, or hostile work environment shall not be tolerated and may result in immediate removal of the Contractor staff from the BLM premises.

All contractor staff working at the ranger stations shall wear professional casual/business attire, such as a polo shirt and long pants. Dark or medium wash and/or black denim is permissible without stains, fading https://uscode.house.gov/view.xhtml?path=/prelim@title16/chapter87&edition=prelim https://www.blm.gov/sites/blm.gov/files/uploads/mediacenter_blmpolicymanual2930.pdf https://www.law.cornell.edu/cfr/text/43/part-2930 https://library.municode.com/ca/imperial_county/codes/code_of_ordinances?nodeId=ORLI https://www.blm.gov/programs/recreation/permits-and-fees https://www.blm.gov/sites/default/files/docs/2025-01/Imperial%20Sand%20Dunes%20Imperial%20Sand%20Dunes%20Recreation%20Area%20Business%20Plan-%20Final%20FM%2020241213.pdf https://www.blm.gov/sites/default/files/docs/2025-01/Imperial%20Sand%20Dunes%20Imperial%20Sand%20Dunes%20Recreation%20Area%20Business%20Plan-%20Final%20FM%2020241213.pdf https://www.blm.gov/sites/default/files/docs/2025-01/Imperial%20Sand%20Dunes%20Imperial%20Sand%20Dunes%20Recreation%20Area%20Business%20Plan-%20Final%20FM%2020241213.pdf and fraying. The shirt shall contain the employee’s name (first name and last initial) including the company name located in the upper chest area of the shirt.

P. INSPECTION OF PERMITS AND RECORDS:

The BLM El Centro Field Office will randomly test season permits to ensure they will withstand water and weather when affixed to a vehicle windshield. The season permit will be tested by peeling off the sticker from a window to determine its durability, whether it adheres properly, and whether it reads as ‘void’ when removed. BLM will also test both weekly and season permits for visibility, durability and resistance to tearing. The contractor permit sales records are always subject to BLM COR/CO inspection. Random fee audits could take place to ensure that fees turned over by the Contractor Fee Collection Staff match those observed.

Q. QUALITY CONTROL PLAN:

The Quality Control Plan shall be submitted with the technical proposal and will be evaluated pursuant to FAR 52.212-2, Evaluation-Commercial Items and will be incorporated into the resultant contract. The Contractor is required to develop a comprehensive plan of quality inspections and monitoring actions. The first step in ensuring a “self-correcting” contract is to ensure that the quality control plan provides the measures needed to lead the Contractor to success. Specifically, the Contractor shall address each area of the performance work statement and how the Contractor will monitor performance and how performance issues will be prevented. If the Contractor fails in any of the performance requirements, the Contractor shall provide a written plan to remedy the deficiency.

R. POST AWARD CONFERENCE

The Contractor shall schedule a meeting with the designated COR, Contracting Officer and Contract Specialist within five (5) working days of contract award. The Contracting Officer will address unique contract requirements such as:

1. The Contractor shall identify primary key personnel points of contact.

2. The Contractor shall provide the 24/7 customer service phone number.

3. The Contractor shall provide their insurance certificates and surety bond 48 hours before the conference call to the Contract Specialist.

4. Discuss monthly permit sales report.

5. Discuss the Contractor staff uniform/sample. A sample may be provided to the COR prior to the conference call for review.

6. Discuss fee collection and electronic deposits to the Department of the Treasury.

7. Discuss quality control plan.

8. Discuss onboarding of Contractor personnel and protection of personal identifiable information

(PII).

S. GOVERNMENT FURNISHED INFORMATION/EQUIPMENT

The government shall furnish to the Contractors annual visitation totals, historical annual fee program budget reports, and access to Government facilities to include electricity, parking, and telephone.

T. PERFORMANCE REQUIREMENTS SUMMARY:

This summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to inspect all services called for in the contract to determine whether the performance objectives and goals were met. The Performance Requirements Summary is an integral part of the quality control plan.

The

Absence of any contract requirement from the Performance Requirement Statement (PRS) shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract.

Performance Evaluation and Re-Performance. Performance of a service will be evaluated to determine whether it meets the performance threshold. Re-performance is the preferred method of correcting any unacceptable performance. The Contractor shall provide the Government written response why the performance threshold was not met and how the Contractor will remedy this.

PERFORMANCE REQUIREMENT SUMMARY:

Performance

Objective Performance Standard Acceptable Quality Level (AQL) Surveillance Method

Permit Stock Off-site vendors are fully stocked at all times

Not more than 48 hours without permits

Phone calls to random vendors

Monthly reports on off-site vendor sales

Customer Service

BLM should receive minimal substantiated complaints about fee program issues that are under the control of, and the result of, Contractor actions.

BLM shall not receive more than three (3) substantiated complaints per period of performance.

BLM will log complaints and send them to Contractor to resolve.

Monthly Report

Submittals

Monthly Reports must be submitted to the COR by the 15th of the following month, accurate and complete.

Monthly reports are on time and accurate 100% of the time.

BLM will monitor timely receipt of monthly reports and inspect them for accuracy before invoices are processed.

Electronic Deposits

The contractor shall make fee and permit sale deposits as frequently as necessary to ensure there is no more than $1,000,000.00 of ISDRA funds in their possession.

Payment will include a detailed report on the quantities and types of permits sold from each distribution site to reconcile with the Monthly report.

100%

BLM will monitor to ensure that all electronic deposits are made on time and amounts reconciled with monthly reports. BLM has the right to inspect Contractor records to verify no fraudulent activity is evidenced in the accounting of the fee collection program.

Back of Season Permit directions:

Michael Mujica Stamp

Form 1221-2

(June 1969)

UNITED STATES

DEPARTMENT OF THE INTERIOR

BUREAU OF LAND MANAGEMENT

MANUAL TRANSMITTAL SHEET

Release

2-300

Date

11/17/2014

Subject

H-2930-1 Recreation Permit and Fee Administration Handbook

1. Explanation of Material Transmitted: This release transmits a revised Recreation Permit

Administration Handbook which replaces Handbook 2930-1, Release 2-295 in its entirety.

This Handbook revision provides general policy, direction, and guidance for administering recreation permits on the public lands and associated waters under the administration of the

Bureau of Land Management.

This revised Handbook provides recreation and visitor services policy direction to supplement the Permits for Recreation on Public Lands Regulations set forth in 43 CFR Part

2930.

2. Reports Required: None.

3. Material superseded: The material superseded by this release is listed under “REMOVE” below. No other directives are superseded.

4. Filing Information: File as directed below.

REMOVE INSERT

All of H-2930-1 (Rel. 2-295) All of the Revised H-2930-1

(Total 302 pages) (Total 246 pages)

Edwin L. Roberson

Assistant Director, Resources and Planning

BLM HANDBOOK Rel. 2-300

Supersedes Rel. 2-295 11/17/14

H-2930-1 BLM Recreation Permit and Fee Administration Handbook (Public) i

TABLE OF CONTENTS

Guidelines for Using This Handbook ................................................................................vii

CHAPTER 1. SPECIAL RECREATION PERMITS ....................................................1-1

I. TYPES OF PERMITS ...............................................................................................1-1 A. Commercial Use .....................................................................................................1-1 B. Competitive Use .....................................................................................................1-2 C. Vending ..................................................................................................................1-2 D. Special Area Use ....................................................................................................1-4 E. Organized Group Activity or Event Use ................................................................1-4 F. Relationship with Other BLM Permits ...................................................................1-5

II. WAIVING THE REQUIREMENT TO OBTAIN A PERMIT ..............................1-7

III. RECREATION PERMIT ADMINISTRATION .....................................................1-9 A. Permit Availability ..................................................................................................1-9 B. Processing the Application .....................................................................................1-10 C. Award of Permits ....................................................................................................1-15 D. Permit Duration .......................................................................................................1-16 E. Renewal of Permits .................................................................................................1-18 F. Transfer of Permits .................................................................................................1-18

G. Fees .........................................................................................................................1-20 H. Fee Payment and Calculation ..................................................................................1-27 I. Fee Collections ........................................................................................................1-39

J. Refunds ...................................................................................................................1-40

K. Approval To Vary or Waive Fees ...........................................................................1-41 L. Terms and Stipulations ...........................................................................................1-42 M. Bonds ......................................................................................................................1-42 N. Insurance and Liability ...........................................................................................1-49 O. Permit Monitoring, Performance Evaluation, and Compliance ..............................1-52 P. Coordination and Joint Permits ...............................................................................1-57

Q. Special Considerations for Selected Programs and Activities ................................1-58

CHAPTER 2. RECREATION USE PERMITS .............................................................2-1

I. ISSUANCE OF PERMITS .....................................................................................2-1

A. Purpose ................................................................................................................2-1

B. Availability .........................................................................................................2-1

C. Procedures ...........................................................................................................2-1

D. Duration ..............................................................................................................2-1 ii

II. FEES ......................................................................................................................2-2

A. General Fee Policy and Guiding Parameters ......................................................2-2

B. Establishment of New Fee Sites and Modification of Existing Fees ..................2-3

C. Fee Categories .....................................................................................................2-10

D. Fee Structure (Passes) .........................................................................................2-14 E. Fee Rates ............................................................................................................2-15

F. Payment ...............................................................................................................2-17

G. Refunds ...............................................................................................................2-17

H. Posting of Sites and Projects ...............................................................................2-17

I. Fee Suspensions and Fee-Free Days ...................................................................2-18

III. EXPENDITURES ....................................................................................................2-19

A. Field Office Expenditures ...................................................................................2-19

B. Administration, Overhead, and Indirect Costs ....................................................2-20

C. Limitation on Use of Fees ...................................................................................2-20

D. State Expenditures ..............................................................................................2-20

IV. ALLOCATION OF USE ........................................................................................2-21

A. Fee Site Capacity ................................................................................................2-21

B. Reservation Systems ...........................................................................................2-21

V. TERMS AND CONDITIONS OF USE .................................................................2-22

VI. RENEWAL AND TRANSFER OF PERMITS ....................................................2-22

VII. PERMIT SUSPENSION AND REVOCATION ..................................................2-22

VIII. RECORDKEEPING AND STORAGE .............................................................2-23

IX. FINANCIAL CONTROLS ....................................................................................2-23

A. Collection Personnel ...........................................................................................2-23

B. Liabilities and Responsibilities ...........................................................................2-25

C. Collection Sites ...................................................................................................2-27

D. Collection Activities ...........................................................................................2-30

X. FEE MANAGEMENT AGREEMENTS AND CONTRACTS FOR FEE

COLLECTION SERVICES ..................................................................................2-32

A. Selecting the Type of Instrument ........................................................................2-32 B. Fee Management Agreements .............................................................................2-32 C. Fee Collection Contracts .....................................................................................2-33

XI. NATIONAL CONSISTENCY/LOCAL FLEXIBILITY ..................................2-35 iii

CHAPTER 3. AMERICA THE BEAUTIFUL – THE NATIONAL PARKS AND

FEDERAL RECREATIONAL LANDS PASS PROGRAM .............3-1

I. USE OF INTERAGENCY PASSES ......................................................................3-1

II. DESIGN OF INTERAGENCY PASSES .............................................................3-1

III. INTERAGENCY ANNUAL PASSES ....................................................................3-2

A. Price and Availability .........................................................................................3-2 B. Validation of the Pass .........................................................................................3-2 C. Confirmation Notices ..........................................................................................3-3

IV. INTERAGENCY SENIOR PASSES ...................................................................3-3

A. Exchange of Golden Age Passports for the Interagency Senior Pass .................3-3 B. Price and Availability .........................................................................................3-3 C. Proof of Residency and Age ...............................................................................3-4 D. Validation of the Pass .........................................................................................3-4 E. Senior Passes Issued to Ineligible Persons ..........................................................3-4

V. INTERAGENCY ACCESS PASSES ....................................................................3-5

A. Exchange of Golden Access Passports for the Interagency Access Pass ...........3-5

B. Price and Availability .........................................................................................3-5 C. Proof of Residency and Permanent Disability ....................................................3-5

D. Validation of the Pass .........................................................................................3-7

VI. INTERAGENCY VOLUNTEER PASSES ..........................................................3-7

A. Price and Availability .........................................................................................3-7

B. Proof of Eligibility ..............................................................................................3-8

C. Validation of the Pass .........................................................................................3-8

VII. SUPPLEMENTAL MATERIALS ........................................................................3-8 A. Hangtags .............................................................................................................3-8 B. Decals ..................................................................................................................3-9 C. Brochures ............................................................................................................3-10 D. Hole Punches ......................................................................................................3-11

VIII. ORDERING .............................................................................................................3-11

IX. ACCOUNTING AND REPORTING REQUIREMENTS ..................................3-11

X. EXPENDITURE OF PASS REVENUES .............................................................3-12

XI. AGREEMENTS FOR SALE OF THE INTERAGENCY ANNUAL PASS .....3-12

A. Interagency Agreements with Other Federal Agencies ......................................3-12 B. Supplemental Cooperating Association Agreements ..........................................3-12 iv

CHAPTER 4. RECREATION COMMERCIAL SERVICES ...................................4-1

[Reserved – Guidance Forthcoming]

CHAPTER 5. DECISIONS, ALTERNATIVE DISPUTE RESOLUTION,

PROTESTS, AND APPEALS ...............................................................5-1

I. COLLABORATIVE STAKEHOLDER ENGAGEMENT AND

ALTERNATIVE DISPUTE RESOLUTION .......................................................5-1

II. DECISIONS OF THE AUTHORIZED OFFICER .............................................5-1

A. Protests ............................................................................................................5-2

B. Appeals ...........................................................................................................5-3

CHAPTER 6. RECORDKEEPING ..............................................................................6-1

I. GENERAL POLICY ..............................................................................................6-1

II. ESTABLISHMENT AND MAINTENANCE OF CASE RECORDS ................6-1

A. Commercial and Competitive SRPs and Organized Group SRPs ......................6-1 B. Special Area SRPs ..............................................................................................6-1 C. RUPs ...............................................................................................................6-1

III. PUBLIC LAND STATISTICS AND BUDGETARY RECORDS ......................6-3

IV. PRIVACY ACT CONSIDERATIONS .................................................................6-3

A. Commercial SRPs ...............................................................................................6-3 B. RUPs and Noncommercial SRPs ........................................................................6-3

GLOSSARY .........................................................................................................................G-1

REFERENCES AND AUTHORITY ................................................................................R-1

FIGURES

1. Steps for Issuing Commercial, Competitive, and Organized Group Special Recreation

Permits ......................................................................................................................1-13

2. Fees Established under the BLM Director’s Special Recreation Permit Authority ..1-21

3. State Director’s Special Recreation Permit Fee Authority .......................................1-21

4. Example of Cost Recovery for a Competitive Event .................................................1-24

5. Discount for Use of Nonpublic Lands and Related Waters ......................................1-33

6. Example of Minimum Fee (Using 2014 Minimum Fee) ..........................................1-35

7. Example of No Deductions or Discounts ..................................................................1-36

8. Example of Eligible Deductions and Discounts .......................................................1-37

9. Example of Deductions, Discounts, and Periodic Payments ....................................1-38 v

10. Example of Bonding for a Commercial Activity ......................................................1-45

11. General Guidelines for Minimum Insurance Requirements .....................................1-51

12. BLM Recreation Fee Proposals: Step-by-Step Review and Approval Process ........2-5

13. Standard Amenity Sites .............................................................................................2-12

14. Examples of Special Recreation Permit File Organization .......................................6-2

APPENDIXES

Appendix A – Fee Structure

A1 Recreation Permit Fee Service Structure ........................................................................A1-1

Appendix B – Special Recreation Permits

B1 Brief History of BLM Special Recreation Permit Fees and Actions ........................B1-1

B2 Decision Tree for Special Recreation Permitting .....................................................B2-1

B3a Using a Letter of Agreement for Organized Groups Where a Special Recreation

Permit Is Not Required ............................................................................................B3a-1

B3b Sample Letter of Agreement .....................................................................................B3b-1

B4 Special Recreation Permit Application .....................................................................B4-1

B5 Special Recreation Permit .........................................................................................B5-1

B6 Sample Business Plan Requirements ........................................................................B6-1

B7a Sample Operating Plan for a Commercial Special Recreation Permit .....................B7a-1

B7b Sample Operating Plan for an Organized Group or Competitive Event ...................B7b-1

B8 Sample Decision Approving Application .................................................................B8-1

B9 Sample Decision Denying Application .....................................................................B9-1

B10 Sample Decision Terminating a Special Recreation Permit .....................................B10-1

B11a Sample Stipulations for a Commercial Land-based Special Recreation Permit .......B11a-1

B11b Sample Stipulations for a Commercial River Running Special Recreation Permit ...B11b-1

B…