B08_Attachment 0001_PWS_AMC E2E Process Mapping.pdf

PERFORMANCE WORK STATEMENT (PWS)

Army Materiel Command (AMC) Enterprise Process Improvement Documentation 29 June 2020

V.13

General Information

1. GENERAL: This is a non-personal services contract that will provide the AMC community with expertise and tools to develop End-to-End (E2E) process documentation solutions that focuses on optimizing the Organic Industrial Base (OIB). This documentation will include such items as block flow diagrams, process flow diagrams, and process maps. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. The contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: AMC completed a full operational assessment of all AMC LCMCs and Depots/Arsenals to evaluate the readiness and efficiency of the depot operations. One of the major findings determined the AMC enterprise had a critical capability gap in end-to-end processes (E2E) and documentation (see attachment 02). Some of the challenges include inaccurate capacity planning;

over-focus on man-hours consumed vs outcomes delivered; overemphasis on lagging metrics instead of anticipating and solving problems; adequacy of LCMC oversight of Depot execution; and lack of an overarching strategy that is actionable at the Depot/Arsenal level.

This effort also assessed key LCMC activities that impact OIB performance.

Through this effort, AMC has identified numerous improvement opportunities that in total would transform OIB operational performance to better support of Army logistics. This gap along with standardization of these processes and the implementation of sustainment business rules are the final stages of completing an efficient and effective framework to managing the industrial base operations. This initiative builds off other strategic analysis previously performed, as the AMC community continues to drive substantial and lasting improvements to the industrial base operations.

1.3. Objective: (E2E) Process Documentation and Standardization:

Contractor shall provide process documentation and standardization solutions to identify improvement opportunities in support of industrial base operations. This will include, but is not limited to; supply chain management, logistics management, production management, and financial management to improve efficiency, capacity, throughput, and repair cycle times. Additionally, when required, the contractor shall perform assessments and analyses to support recommendations for repurposing the OIB.

1.4. Period of Performance: The period of performance shall be for one five year ordering period.

1.5. General Information

1.5.1. Quality Control: The contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-occurrence and non-recurrence of defective services. The contractor's QCP is the means by which the contractor ensures that the work is in compliance under the terms of the contract. Within 30 days after contract award, a comprehensive written QCP shall be submitted to the KO and COR.

Changes made to the QCP shall be submitted to the KO and COR within 5 working days after the change(s) are made. After acceptance of the QCP, the contractor shall receive the COR's acceptance in writing of any proposed change(s) to the QCP.

1.5.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. Recognized Holidays: The contractor is not required to perform services on the following recognized Federal holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.5.4. Hours of Operation: The contractor is responsible for conducting business, between the hours of 7:30 A.M. to 4:30 P.M., Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is open. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.5. Place of Performance: The work to be performed under this contract may be performed at any AMC Continental United States (CONUS) installation. These include but are not limited to Headquarters AMC (HQAMC) and its major subordinate commands, Army Medical Logistics Command (AMLC), Army Sustainment Command (ASC), Aviation and Missile Command (AMCOM), Communication Electronics Command (CECOM), Joint Munitions Command (JMC), Tank-automotive and Armaments Command (TACOM), as well as their respective Depots and Arsenals including Anniston, Crane, Letterkenny, McAlester, Blue Grass, Pine Bluff, Red River, Sierra, Watervliet, Rock Island JMT, Corpus Christi and Tobyhanna.

1.5.6. Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officer Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.7. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.8. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

Contractor will be required to obtain and wear badges in the performance of this service.

1.5.9. Contractor Travel: Contractor may be required to travel to AMC HQ and it’s supporting CONUS installations. The contractor will be authorized travel expenses consistent with the substantive provisions of the Federal Travel Regulations (FTR), as amended, issued by the General Services Administration (GSA) and maintained on its website, http://www.gsa.gov/ and the limitation of funds specified in the contract.

All travel requires Government approval/authorization and notification to the COR.

1.5.10. Data Rights: A current version of the Data Rights Assertion List governing all Prime and Sub-contractors (including sub-contractors from previous Task Orders) shall be included in the Proposal. The Government’s right in commercial technical data shall be governed by DFARS 252.227-7015

1.5.11. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

http://www.gsa.gov/

PART 2 DEFINITIONS &

ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS

2.1.1. CONTRACTOR- A supplier or contractor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER- A person with authority to enter

into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR)- An

employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE- A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE- Anything that can be physically or

electronically delivered. It may include non-manufactured things such as meeting minutes or reports, process maps, and flow diagrams.

2.1.6. KEY PERSONNEL- Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY- Actions that prevent the loss or

damage of Government property.

2.1.8. QUALITY ASSURANCE- The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP)- An

organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL- All necessary measures taken by the

Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR- One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY- The number of hours per day the contractor

provides services in accordance with the contract.

2.1.13. WORK WEEK- Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

AR Army Regulation CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative DA Department of the Army DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and

Hawaii) POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QASP Quality Assurance Surveillance Plan QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND

SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in this PWS to include desk space, telephones, and other items necessary to maintain an office environment as permitted by the approving official.

3.2 Utilities: The Government will provide all utilities in the facility available for the contractor's use in performance of tasks outlined in this PWS. The contractor shall instruct employees in utilities conservation practices.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SERVICES

5.1 Basic Services: The contractor shall deliver solutions in the form of

1) implementation of previously identified recommendations for operational improvement across the OIB (see attachment XX). The implementation may include predictive analysis tools, models, reports and dashboards to both systemically predict, assess, and communicate the impact of depot production on unit readiness, 2) implementation of activities needed to improve previously identified performance gaps, and 3) implementation of actions necessary to overcome obstacles, whether already identified or not yet identified, to transforming operational performance in the OIB. The contractor shall provide support and recommendations to AMC/LCMC/Depot management to achieve the objectives while assuring key activities are met.

5.2 (E2E) Process Documentation and OIB Transformation: The contractor shall provide technical support to AMC to achieve the following:

5.2.1 The contractor will provide a standardized approach and deliverable(s) that define the scope, quality and methods of all projects and/or tasks being performed and provide to support the industrial base. AMC enterprise process maps will improve clarity, assure quality, promote productivity, and boost employee morale and perfect customer service. The process maps can be shaped based on specific site needs but will broadly be focused on the following areas:

Deliverables:

C001 C002 D002

5.2.1.1 Contractor shall identify roles and responsibilities with in each of the organization(s), based on their organizational structure.

5.2.1.2 Provide data dictionary with each identified project and/or task.

Dictionaries will be comprehensive and detail every aspect of the task.

This includes rules for how projects and/or tasks are governed.

5.2.1.3 Train and assist with implementation guidance on E2E processing, based on private industry standards.

5.2.1.4 Assist in initiating selected value stream(s) improvement plan, where appropriate.

5.2.1.5 Implement supervisor development program focused on E2E processes documentation importance and how to maintain in the future.

5.2.1.6 Develop roll out plan for incorporation of efforts across the AMC enterprise.

Deliverable:

D001

5.2.2 Standardize and fill gaps in the following:

5.2.2.1 Effective capacity planning processes

5.2.2.2 Productive yield planning and management

5.2.2.3 Lean tools

5.2.2.4 A system for management / Lean production system

5.2.2.5 Use of existing logistics information systems

5.2.2.6 Management approaches and business philosophy

5.2.3 Implement shop floor production management capabilities, emphasizing short interval control

5.2.4 Develop and implement programs to improve the following:

5.2.4.1 Quality and volume of active supervision on the shop floor

5.2.4.2 Shop-floor resource balancing

5.2.4.3 Material, labor, and equipment planning

5.2.4.4 Best practice sharing between installations

5.2.4.5 LCMC management, oversight, and support of installations

5.2.4.6 Leadership and accountability at all levels

5.2.4.7 Coordination and reporting between installations, LCMCs, and AMC HQ

5.2.5 Align OIB operations with broader supply chains (e.g., DLA, OEMs) where necessary

5.2.6 Develop and implement an overall OIB strategy, cascaded into supporting strategies by LCMC

5.2.7 Provide necessary training, facilitation, and coaching to achieve the objectives

5.3 Scope of Efforts.

5.3.1 The contractor shall provide an integrated master schedule within ten days of award to back brief their process mapping plan for the contract. Within 30 days of award, the contractor provides a process mapping plan for the identified site.

Deliverable:

C003

5.3.2 During the period of performance, the contractor shall provide on-site support for all process mapping. Contractor provides a team at identified AMC Continental United States (CONUS) installations for a period not to exceed three months for any specifically identified process mapping initiative. Team may exceed three months, if multiple process mapping initiatives are identified.

5.3.3 Upon completion of the process mapping initiative, provide a report and back brief to AMC on the tasks and accomplishments as well as deliver final process maps in hard copy and electronic form.

Deliverables:

A001 C004

5.4 Organic Industrial Base Assessment

5.4.1 The contractor shall perform assessments, conduct analyses and provide recommendations on repurposing of the OIB. The repurposing may be for new OIB capabilities, surge of existing OIB capabilities or incorporating capability into the OIB that exists in the commercial sector. The repurposing to add what currently exists as commercial capability may necessitate the need for a digital twin of the commercial product baseline to be produced in the OIB.

5.5 Technical and Data Rights

The Government’s rights in non-commercial technical data and software deliverables shall be governed by DFARS 252.227-7013 and DFARS 252.227-7014, respectively. The Government's rights in commercial technical data deliverables shall be governed by DFARS 252.227-7015. All non-commercial technical data and software deliverables shall be properly marked in accordance with the marking requirements set forth in DFARS 252.227-7013(f) and DFARS 252.227-7014(f), respectively. Technical data and software deliverables with non-conforming restrictive markings shall be rejected and corrected by the Contractor at the Contractor's expense, in accordance with DFARS 252.227-7013(h)(2) and DFARS 252.227- 7014(h)(2), respectively.

SECTION 6

SPECIAL REQUIREMENTS

6.1 Contractor Management Reporting (CMR):

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor shall report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor shall completely fill in all the information in the format using the following web address https://ecmra.mil/Default.aspx. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub- Contractors);

(8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information); (11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

https://ecmra.mil/Default.aspx

6.2 Security Requirements:

The contractor and all associated sub-contractor employees shall comply with all security policies and procedures of the installation. The contractor shall provide all information required for background checks as required to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA) and/or local policy. In addition, to the changes otherwise authorized by the changes clause of this contract, if the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in the contractor security processes or hours of operation in order to meet the additional FPCON requirements.

6.3 Restrictions:

The use of Non-U.S. citizens, including Lawful Permanent Residents (LPRs), is not permitted in the performance of this contract for any position that involves access to, development of, or sustainment of any U.S. Army IT system or application. Contract performance and information processing under this contract is restricted to the continental United States (CONUS).

6.4 Physical Security:

The contractor shall provide all tools, equipment, material, software, programming, etc. as required to complete the contract. It is, therefore, the Contractor’s responsibility to ensure the security, safety, and timeliness of the materials brought into the installation for performance under this contract. The contractor may be held liable for non-approved damage done to Government property conducted under the performance of the contractor and may be subject to the replacement of the damaged property. The contractor may propose and advise on issues pertaining to the physical security of the systems under this contract.

6.5 Government Administrative Office Area.

Government personnel will be working in office areas during normal working hours. Contractor employees shall cooperate with personnel in the immediate area where any service or maintenance work is being performed. Work performed after normal duty hours shall be coordinated with the Contracting Officer and COR.

6.6 Environmental Requirements.

6.6.1 Compliance with Environmental Laws and Regulations:

Contractor shall comply with all applicable federal, state, and local environmental laws, statutes, regulations, executive orders, permits, Army regulations (with supplements), as well as installation regulations and policies. The contractor shall immediately report any conflicts between applicable federal, state, local environmental laws, statutes, executive orders, and provisions of Army Regulation 200-1, and any specifications within this contract to the COR.

6.6.2 Reporting Noncompliance: Contractor shall immediately report any nonconformance and/or noncompliance with applicable Federal, State or Local environmental laws, Army and installation environmental regulations or policies to the COR and DGR.

6.6.3 Pollution Prevention / Hazardous Waste Minimization: Minimize the use of hazardous materials and the generation of hazardous waste. Consult with the Environmental Office for suggestions and to obtain a copy of the installation's pollution prevention/hazardous waste minimization plan for supporting waste minimization goals.

6.7 Additional Information

6.7.1 Contractor Personnel Conduct: Contractor personnel conduct shall not reflect discredit upon the Government. The contractor shall ensure that personnel present a professional appearance. The contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on nondisclosure of sensitive or classified information. The contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The contractor shall ensure no contractor employees conduct political related activities or events on the US Army Facilities.

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PWS

Para.

Performance Objective

Standard Performance Threshold

Method of Surveillance

5.3.1 PRS #1 Within 10 days

of award, the contractor provides an integrated master schedule

Integrated master schedule can be based on any previous assessment and the needs of the particular AMC installation.

Provide integrated master schedule to AMC/LCMC/De pot leadership

100 Percent Inspection:

Customer evaluation and validation

5.3.1 PRS #2

Within 30 days of award, the contractor provides a process mapping plan for the identified site

Process mapping plan can be based on any previous assessment and the needs of the particular AMC installation.

Provide integrated master schedule to AMC/LCMC/De pot leadership

100 Percent Inspection:

Customer evaluation and validation

5.3.3 PRS #3

On completion of the process mapping, provide a report and briefing on mapping objectives and accomplishments for the identified site

A report and briefing that captures the objectives, accomplishments and recommended path forward

Provide report and briefing to AMC/LCMC/De pot leadership

100 Percent Inspection:

Customer evaluation and validation

DELIVERABLES SCHEDULE

Deliverable

Frequency

# of Copies

Medium/Format

Submit To

The contractor shall provide a progress report on tasks in PWS Para 5.2.1

CDRL C001

CDRL C002

Bi-Weekly and Monthly following contract award

1 original each

MS compatible (i.e. MS Word, MS PowerPoint, MS Excel, and/or Adobe .pdf)

AMC,

Organizational POC: to be determined, PCO

The contractor shall provide a program schedule per PWS para 5.3.1

CDRL C003

Within 10 days of contract award

1 original each

MS compatible (i.e. MS Word, MS PowerPoint, MS Excel, and/or Adobe .pdf)

AMC,

Organizational POC: to be determined, PCO

The contractor shall provide an E2E process mapping roll-up brief and final process maps to AMC/LCMC/Depot at the conclusion of the training per PWS Para 5.3.3

CDRL A001

CDRL C004

On completion of the

AMC/LCMC/D

epot site process mapping.

1 original each

MS compatible Report and PowerPoint, Brief, Visio, Project, Etc.

AMC,

Organizational POC: to be determined, PCO

The contractor shall provide a cost report report on tasks in PWS Para 5.3

CDRL D002

Monthly following contract award

1 original each

MS compatible Report, excel

AMC,

Organizational POC: to be determined, PCO

The contractor shall take and provide meeting minutes on tasks in PWS Para 5.2.1.6

CDRL D001

As Required 1 original each

AMC,

Organizational POC: to be determined, PCO