B08_Attach_1_New_PWS_DDEM_Memorial_Maintenance.docx

Dwight D. Eisenhower Memorial (DDEM)

OPERATIONS AND MAINTENANCE SERVICES

SINGLE AWARD CONTRACT

PERFORMANCE WORK STATEMENT

NATIONAL MALL AND MEMORIAL PARKS

DDEM OPERATIONS AND MAINTENANCE SERVICES

PART 1

GENERAL INFORMATION

1. General: This is a Non-Personal Services, Non-Construction Commercial Contract subject to Simplification Acquisition Procedures under the Commercial Test Program. The purpose of this requirement is to provide services for operations, preventative maintenance, and emergency and non-emergency repair services of the Dwight D. Eisenhower Memorial located at the base of Capitol Hill at 540 Independence Avenue SW in Washington DC for the National Mall and Memorial Parks (NAMA). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

2. Description of Services: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the operations, preventative maintenance, and emergency and non-emergency repair services of the Dwight D. Eisenhower Memorial as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

3. Background: The National Mall and Memorial Parks where the nation comes to remember and where history is made. As “America’s Front Yard,” the National Mall and Memorial Parks is home to many of our country’s most iconic memorials telling the story of people and events that shaped us as a nation. Each year, millions of people come to recreate, commemorate presidential legacies, honor our veterans, and make their voices heard. The Dwight D. Eisenhower Memorial is a unique structure serving as a work of art, a memorial of significant emotional power. The four-acre urban park features a variety of pieces that symbolize Eisenhower’s inspirational feats during his time as the supreme commander of the Allied Expeditionary Force in Europe during World War II and as the 34th U.S. president. The newly constructed Memorial was commissioned September 17, 2020.

4. Objectives: The National Park Service, National Capital Region, National Mall and Memorial Parks is seeking to contract services for operations, preventative maintenance, and emergency and non-emergency repair services of the Dwight D. Eisenhower Memorial.

5. Scope: This contract encompasses all activities associated with the operations, maintenance, and repairs of the Dwight D. Eisenhower Memorial. Attachment 2 provides a list of the Dwight D. Eisenhower Memorial equipment and systems to be maintained under this contract. The inventory is illustrative of the types of equipment and systems to be maintained under this contract. During the life of the contract, individual pieces of equipment or complete systems may be replaced. The Contractor is responsible for maintenance of replacement equipment and systems. As a work of art, the maintenance and repair requirements demand special care because of the construction materials, e.g., Spanish Lime Rock, stainless steel, bronze sculptures, etc. The most visible memorial systems, and consequently those requiring the most intensive management, are sculptures, masonry, and lighting system. The nature of the required services is within the abilities of typical maintenance and repair journeymen electricians, plumbers, and other mechanical tradesmen. Illumination is a key architectural aspect of the memorial and, as such, requires constant surveillance to assure all lighting fixtures are functioning properly. All system disruptions and visual blemishes must be addressed in a timely manner to preserve the overall “Exceptional Appearance” of the memorial as envisioned by its designers and expected by the NPS and the public. In addition, an underground Equipment Control Center (ECC) contains circulation pumps, sump pumps, electrical distribution systems, air-conditioning units, water heaters, water treatment system, control systems and a large water cistern. Maintaining these systems requires a preventive maintenance program, a predictive maintenance program and repair capabilities.

The nature of the work required to maintain memorial cleanliness and orderliness are well within the abilities of the typical laborer. Principle duties are keeping the park free of litter, raking the mulched areas to ensure smoothness and desired thickness, removal of trash and debris, polishing metal surfaces, cleaning stone faces, cleaning pavers. Maintaining an “Exceptional Appearance” condition of the memorial presents the most immediate and continuous contractor objective. The conduct of the contracted workforce must be ever mindful of the significance of the memorial and the sensitivity of visitors and the public while performing the duties within this scope.

In accordance with FAR 16.104(e) Standard Services will be priced on a firm fixed price basis, while unpredictable requirements shall establish a ceiling price and be priced separately on a Time and Material basis in accordance with FAR 52.212-4 Alt 1:

· Firm-Fixed-Price, Contract Line Item: services for the operations, and non-emergency repair services of the Dwight D. Eisenhower Memorial for NAMA.

· Time and Materials, Contract Line Item: services for preventative maintenance, and emergency repair services of the Dwight D. Eisenhower Memorial for NAMA.

Site Conditions and background information follows, describing factors applicable to this non-construction requirement:

· Exhibit 2 provides an inventory of the Dwight D. Eisenhower Memorial equipment and systems to be maintained under this Performance Work Statement (PWS). The inventory is illustrative of the types of equipment and systems to be maintained under this PWS and shall not be considered all encompassing. During the life of the contract, individual pieces of equipment or complete systems may be replaced. The Contractor is responsible for maintenance of replacement equipment and systems.

· As a work of art, the maintenance and repair requirements demand special care because of the construction materials, e.g., stainless steel, bronze sculptures, etc. The most visible memorial systems, and consequently those requiring the most intensive management, are, filtration systems, water treatment system, underground heating system as well as the memorial lighting system, and bronze. The nature of the required services is within the abilities of typical maintenance and repair journeymen electricians, plumbers, and other mechanical tradesmen. However, the performance of this contract requires additional expertise and extensive experience maintaining.

· The hardscape requires constant weeding and cleaning of stains which is the removal of anything that was not intentionally planted or part of the overall site design.

· Illumination is another key architectural aspect of the memorial and, as such, requires constant surveillance to assure all lighting fixtures are functioning properly. Maintaining this system requires a preventive and predictive maintenance program and repair capabilities for this program.

· The nature of the work required to maintain memorial cleanliness and orderliness are within the abilities of an experienced general maintenance technician, though there are several aspects requiring more specialized experience. Principal duties are keeping the entire memorial park free of litter, keeping the hardscape free of weeds and stains, removal of trash and debris, polishing metal surfaces, cleaning stone faces, cleaning pavers, keeping restroom facilities operational, keeping heating ventilation and air conditioning (HVAC) units maintained and operational.

· All system disruptions and visual blemishes must be addressed in a timely manner in order to preserve the overall “Exceptional Appearance” of the memorial as envisioned by its designers and expected by the NPS and the public. Maintaining an “Exceptional Appearance” condition of the memorial presents the most immediate and continuous contractor objective.

· The contractor effort is further complicated by the requirement to honor the privacy of visitors to the memorial. To that end, while considerable effort must be ongoing, it must be accomplished in an unobtrusive manner as possible. Therefore, the contractor must balance the urgent requirement to perform maintenance, repair, and cleaning tasks with the same need to maintain the lowest possible profile so as not to disturb the solemnity of visitors to the site. The conduct of the workforce must be ever mindful of the emotional significance of the memorial and the sensitivity of visitors.

6. Period of Performance: Base period of one year from the date specified at award, with two, one year option periods to follow.

7. Specific Tasks: The specific, required tasks associated with this PWS can be found at Part 5, Specific Tasks.

8. Place of Performance: All work is located in the National Mall and Memorial Parks in Washington, DC: The Dwight D. Eisenhower Memorial comprises the area in Washington, D.C. at 540 Independence Avenue SW.

9. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures itself that their work complies with the requirement of the contract.

Within thirty (30) calendar days of contract award, the Contractor shall develop and submit to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) a comprehensive written QC plan to actively identify and correct performance failures for all work performed under this contract.

The QC plan must identify resources and include procedures to maximize quality and ensure completion of each task during the established period of performance.

The Contractor’s organizational structure for its QC process shall establish a plan that minimizes potential conflicts of interest between the offeror’s personnel (or subcontractors) that performs the PM work and the personnel that will inspect the PM work.

The contractor shall submit a comprehensive written QC plan to the CO and COR within five (5) working days when changes are made thereafter.

After acceptance of the QC plan the contractor shall receive the Contracting acceptance in writing of any proposed change to his QC system.

10. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

11. Standard Hours of Operation: The contractor is responsible for ensuring the site meets the exceptional appearance standards between the hours of 7:00am-10:00pm, Eastern Standard Time (EST) 7 days a week, 364 days per year (includes all holidays and weekends except Christmas Day). These are not the hours that the contractor should restrict its employee work schedules to, but the typical hours most visitors visit the park.

The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

The Contractor shall minimize activities during this period that would unnecessarily detract from visitor access and disrupt the solemnity of the memorial site. As a memorial, the site must be kept in an “Exceptional Appearance” condition during Standard Hours of Operation. The same conditions shall be met for special events regardless of the time.

12. Non-Standard Hours of Operation: The Contractor will be required to perform during non-standard operating hours. Nonstandard operating hours are defined as the period from (10:00pm-7:00am) Eastern Standard Time,7 days a week, 364 days a year, including holidays and weekends except Christmas Day.

Some events start before the standard operating hours and would require the site to be to the exceptional appearance standards beforehand. Standards described within the PWS such as litter removal, blowing off hardscape, etc. These examples are not meant to be all inclusive.

The contractor shall expect to have an employee scheduled daily prior to the standard operating hours to ensure litter removal, blowing off the hardscape, are done before standard operating hours.

13. Recognized Holidays: The contractor is required to maintain the site during recognized Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The NPS only has a minimal maintenance and park ranger staff during federal holidays. The COR for this contract is not part of the minimal staff and observes all recognized federal holidays and government directed facility closings. If the contractor cannot perform onsite due to a government directed closing, the COR shall notify contractor as soon as the COR is notified of such occurrence. If a closing is anticipated to be long term a stop work order may be issued.

Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

14. Type of Contract: The Government will award a Firm-Fixed-Price, Single Award Stand Alone Contract.

15. Security Requirements: All Contractor employees assigned to this contract will be required to obtain an Identification Card also known as a PIV card from the NPS National Capital Region Security Office before unsupervised access may take place in Federal property.

To obtain the required PIV card, each contractor employee requiring access will be required to do a criminal background investigation.

16. Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys to the COR.

In the event keys are lost or duplicated, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due to the Contractor.

The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees, subcontracted employees, or personnel authorized entrance by the CO or COR.

17. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. All access points to below grade space shall be always secured/locked. If points of access can’t be secured with a lock due to work being performed, personnel shall be in place at access point to prevent any unauthorized access.

18. Identification of Contractor Employees: All contract personnel attending meetings and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

Contractor is required to wear company issued uniform during daily performance of this contract.

The Contractor shall require its employees, supervisors, and sub-contractors to wear distinctive uniform clothing, safety shoes and shall assure that every employee is in uniform upon contract start date.

Employees shall wear uniforms consisting of shirts and trousers, coveralls, or smocks. The uniform shall have the Contractor’s name, easily identifiable, permanently attached above the waist.

The color or color combination of the Contractor’s uniforms shall be approved, in advance, by the COR. Uniform colors shall be solid without designs and shall also not be like the NPS uniform to avoid any confusion with members of the public.

Unless the performance of a particular task requires otherwise, the Contractor’s employees shall maintain an appearance that is neat and clean and reflects favorably upon both the Contractor and the National Park Service.

19. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

20. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially about changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

21. General Personnel Requirements: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30-day phase out period.

During the phase out period, the Contractor shall provide training on all system operations to the incumbent Contractor to ensure that they are familiar with the performance requirements and can commence full performance at the start of their contract award.

A constant response capability by qualified personnel must be always available under this contract. All personnel must be approved through a U.S. Park Police security background check. Each Key Personnel shall be fluent in English.

Qualifications. All personnel must be a journeyman or master in their trades, crafts or professions as required by Federal, State, or local authorities. A copy of each employee’s licenses and certifications shall be furnished to the COR prior to the employee commencing work under this contract. This licensing requirement shall pertain to all individuals engaged in work under this contract, including employees of subcontractors.

22. Key Personnel

The contractor shall submit resumes to the COR and the CO for approval when there is a change in Key Personnel.

An On-site Technical Representative shall be available telephonically 24-hours a day, 7-days per week, 365-days per year to respond to emergency calls. This shall be achieved by providing one phone number to the CO/COR to call for this requirement, not a list of numbers and personnel names.

Key Personnel listed below shall be responsible for the performance of all work under this contract. Manage all maintenance, emergency repairs, service calls and other related activities required by this contract; lead the on-site technical team and serve as technical point of contact for the performance of this contract. The Key Personnel shall be available for all weekly meetings. The Contractor Key Personnel must be fluent in English.

The contractor shall submit resumes to the COR and the CO for approval when there is a change in Key Personnel.

Project Manager/Site Lead: This is an On‐Site ONLY position and shall be always present on-site during Standard NPS Hours of Operation and when the contractor work is in progress.

This position shall have a minimum of 5‐years of direct project management experience and expertise in mechanical and electrical systems, maintenance and repair that includes a background in electrical power supply systems, water pumps, water filtration systems, water treatment systems.

To be considered relevant, each project must have a minimum contract dollar value of $250,000.00. Each project need not have all the foregoing requirements if the breadth of experience reflects experience in all the referenced Disciplines.

The Project Manager/Site Lead shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The Project Manager/Site Lead shall be available between 6:00 a.m. to 2:30p.m. EST, Monday thru Friday except Federal holidays or when there is a government directed closing.

Bronze Sculpture Conservator: Sculpture conservator must have at least five (5) years on-going, regular experience specializing in cleaning and conserving exterior bronze sculptures of the same or similar type, material, and conditions as those to be cleaned and treated on this Project. Conservator shall be a Professional Associate or Fellow of the American Institute for Conservation (AIC).

Bronze Sculpture Conservation Technicians: Skilled conservation technicians must be fully trained and have at least three (3) years on-going, regular experience in the protection, repair, and cleaning of exterior bronze sculptures of the same or similar type, material, and conditions as those to be cleaned and treated on this Project. Contractor shall demonstrate to Owner’s satisfaction that the conservation technician proposed has successfully completed at least two (2) projects similar in scope and type to each treatment for which the conservation technician is proposed, including specific types of materials and conditions as well as specific products and treatments specified.

The Contractor will be responsible for maintenance of The Young Man bronze statue, the bronze statue group honoring Eisenhower as the Supreme Commander of the Allied Expeditionary Force during WWII, the bronze statue group honoring Eisenhower as the 34th President of the United States, the bronze medallion, and the stars.

The Contractor shall complete a total of one (1) bronze statuary conservation maintenance visits per year. Contractor shall submit schedule of maintenance visits to COR for approval prior to work being started.

Masonry Cleaning Specialist: Masonry Cleaning Specialist must be regularly engaged in cleaning masonry on historic buildings or sculptures. Contractor/ Project Lead be a Professional Associate (PA) or Fellow of the American Institute for Conservation (AIC).

The Contractor shall be responsible for cleaning the general soiling from the granite masonry, including granite paving, using heated pressurized water rinsing (400 psi or lower with a 40-degree fan-tip and 140-160 degrees F). This cleaning shall be performed twice a year, once in the spring and once in the fall. All granite elements should be generally cleaned with heated pressurized water. The inscribed painted lettering should be carefully cleaned, and care should be taken so that the paint is not removed during this maintenance.

The Contractor shall clean the limestone with a non-acidic gel cleaner (cleaner recommendation or approved equal: 942 Limestone and Marble Cleaner, Prosoco) and heated pressurized water (400 psi or lower with a 40 degrees fan-tip and 140-160 degrees F) applied with a nylon brush and agitated with a nylon bristle scrub brush. The limestone should be rinsed until a neutral pH is achieved. All non-stone elements should be protected during chemical cleaning. Contractor and COR will schedule this cleaning after contract is awarded.

The Contractor shall keep a Daily Log onsite and available for inspection describing the masonry cleaning operations. Log shall record temperature at the beginning and ending of work, weather conditions, whether masonry was wet or dry prior to beginning work, personnel on site, areas cleaned, and procedures used, areas inspected and accepted, and other relevant information.

Environmental Conditions: Use of Water: Do not perform masonry cleaning work that will wet masonry materials or cause them to be wet when ambient temperature is below 40 degrees F or when temperature of air or masonry is expected to drop below 40 degrees F within 72 hours as predicted for Washington, D.C. by the National Weather Service. Do not begin work when any part of wall or any materials are frozen or subject to freezing.

Nozzle Position: Contractor shall hold the nozzle at a uniform distance from and angle to masonry surface as determined by testing and confirmed The by mock-ups to provide optimum cleaning without damaging masonry surfaces. Nozzle shall be at least 12 inches from masonry surface.

Adjustments: If any material is damaged or deteriorated by water rinsing, the Contractor shall immediately cease work. Do not resume pressure washing until water pressure and flow rate have been adjusted to avoid damage to materials. Contractor to inform COR of damage or deterioration.

Specialized Personnel. The Contractor shall utilize the manufacturer or personnel certified by the manufacturer to maintain special equipment such as lighting, mechanical, plumbing, etc. See Exhibit 2 - Maintenance Schedule for additional information regarding equipment requiring service by specialized personnel under this contract. Work on this equipment that does not require the manufacturer’s expertise can be performed by the on-site personnel subject to approval of the COR.

23. Contractor Representative: Upon contract award, the Contractor shall provide to the Contracting Officer and COR, the name, phone number and cellular phone number of the Contractor representative and an alternate contact who is responsible for overseeing the performance of this contract. This person must be able to make decisions for the company.

24. Contractor Travel: The contractor shall be responsible for all travel necessary to complete the work described in the PWS.

25. Loss or Damage: If due to fault, neglect, dishonesty of the Contractor, his agency or employees, loss or damage to government property is incurred during the performance of this contract, the Contractor shall be responsible for the same. The Government, at its option, in lieu of repayment, may require the Contractor to replace at his own expense, all property as directed by the Contracting Officer.

26. Safety: The work area shall be always maintained in a clean and safe condition. All personnel providing service on-site shall have pictured identification and uniform displaying the name of the company. All on-site vehicles will also be marked with the company name. The contractor shall, with the use of barricades, ropes, signs, or audible signals, take all necessary precautions for the protection of the work and safety of the public. Any accident or incident, in regard to the work under this contract, shall be reported immediately, in writing, to the Contracting Officer.

27. Invoice Requirements: Acceptance will be given by the COR after an inspection and verification of the work performed as defined in the contract specifications.

The Contractor shall submit all invoices through www.ipp.gov as well as upload a copy of the invoice as an attachment through IP. Invoices must be submitted on a monthly basis and have the location of work and the work breakdown. Failure of the contractor to attach invoice through the ipp.gov will result in invoice been rejected.

28. General Maintenance Requirements

The contractor shall establish and execute an effective system for accomplishing scheduled preventative maintenance and unscheduled maintenance and repairs.

The contractor shall submit to the COR within 15 calendar days after contract award:

Proposed preventative maintenance schedule in a 12-month calendar style format listing what items will be attended to each month.

Proposed maintenance requirements to be performed on the equipment. This is the detailed description of what and how the maintenance will be done with each scheduled PM item.

These submissions once approved shall not supersede any requirements within the PWS and shall be used to assist in QC/QA.

29. Preventative Maintenance:

Shall be scheduled in accordance with the manufacturer’s recommendations or the best practices of the industry (ASME).

Equipment shall be maintained according to the manufacturer’s recommended preventative maintenance (O&M Manuals), best practices of the industry, and as directed in Exhibit 2 – Equipment, Systems, and Maintenance Items.

All preventative maintenance scheduled for each month must be completed during that month. The contractor must submit in writing a request for deviation from the approved schedule with appropriate justification to the COR for approval. If a request is denied, no deviation will be accepted.

All preventative maintenance accomplished by the contractor during the month shall be included with dates when work was completed and submitted with the monthly report.

For any major preventative maintenance work that requires the opening, dismantling, or shut down of part or the whole system that is necessary to perform any work. Examples of equipment may include, but is not limited to generators, pumps, refrigeration units, condensers, evaporators, electrical switchgear, and such equipment as determined critical by the COR/POC.

The COR/POC must be notified in writing at least twenty-four (24) hours in advance of when scheduled work is to be performed.

The notification must include the length of time for the proposed shut down.

Repairs that may cause tenant disruption due to the nature of the repair shall be performed outside of official facility occupancy hours as needed.

If they are delays that require an extended time beyond what was proposed in the written notification, the contractor must inform the COR/POC in writing of the continued delays with an estimated time frame for everything being back online as soon as it is known.

PART 2

DEFINITIONS & ACRONYMS

DEFINITIONS AND ACRONYMS:

DEFINITIONS:

· CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

· CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

· CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

· DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

· DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

· EXCEPTIONAL APPEARANCE. The contractor will maintain a performance standard that reflects an appreciation of the visual and performance expectations of memorial visitors. While not requiring perfection, the effort to produce this result is characterized by an on-going activity to remove imperfections visually obvious to the casual observer that would be negatively viewed as a sign of lack of care or disrespect and surpassing what is common, unusual, or average. Efforts to produce this “exceptional appearance” condition should be especially evident during Standard Hours of Operation.

· PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

· PREVENTIVE MAINTENANCE. Simple or minor preservation operations and the replacement of small standard parts not involving complex assembly operations.

· QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

· QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

· QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

· SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

· WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

· WORK WEEK. Monday through Friday, unless specified otherwise.

30. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

GOVERNMENT FURNISHED SERVICES AND MATERIALS:

· Services: All work is to be scheduled and coordinated through the Contracting Officer’s Representative. Work shall be scheduled in advance so that proper access to the area can be provided.

· Materials: The National Park Service will provide keys to the locks for all areas within the confines of this contract.

· The NPS may choose to provide materials more than $500 each when the labor is covered under the PWS in lieu of the contractor incurring an expense.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

· General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract.

· Materials: The Contractor shall furnish all supplies and materials required to perform work under this contract that are not listed under Part 3 of this PWS.

· Materials up to $500 each for repairs during Preventative Maintenance. This limit does not pertain to manufacturer required preventative maintenance parts.

PART 5

SPECIFIC TASKS

Task 1: Operations & Preventative Maintenance:

Provide operations and preventative maintenance to the location listed in Section 1.6. Place of Performance.

Lighting System

· The Contractor shall conduct daily site inspections to ensure fixtures are performing as expected and to replace defective equipment. The inspection includes confirming the programming cycles are maintained on the lighting system. Lightbulbs and lighting equipment are to be replaced as they fail.

· The contractor is responsible for supplying all components related to the proper maintenance of the lighting system. Includes but is not limited to lamps, ballasts, gaskets, potting material, GFCI's, lenses, receptacles, etc.

· Replacement of submerged bulbs should be in accordance with the applicable local and national electrical standards.

· All repairs or replacements shall be noted on the monthly report.

Plumbing Systems

· System testing (i.e., backflow preventer) shall be verified in accordance with all Federal, State and Local plumbing code requirements.

· Backflows will be tested annually, and test results reported to DC Water backflow prevention system. Copies of tests to be provided to COR upon completion.

· Restroom fixtures shall be checked daily for proper operation. The contractor shall ensure all toilets, urinals and sinks are clog free. The flushing supply system is a two-pump using a control panel capable of Variable Frequency Drive (VFD), Programable Logic Control (PLC) and a Human-Machine Interface (HMI). Additionally, the system uses filtration, chlorine, colorant and UV Disinfection to clean the water to allowable use levels. This system normally operates at 73 GPM at 65 PSI. Using cistern supplied rainwater and backup/bypass city water supply, a filtration supply system supplies both the irrigation and flushing system needed water that is held in a day tank. The filtration system uses a submersible transfer pump located in cistern tank that is then processed through a Differential Controlled Self-Cleaning Strainer as well as a Bag Filtration System to clean non-potable water to acceptable use levels. This system uses a control panel capable of Variable Frequency Drive (VFD), Programable Logic Control (PLC) and a Human-Machine Interface (HMI).

· All manually operated valves shall be fully opened/closed annually as well as all strainers and drains.

· The contractor shall ensure all faucets and flush valves and plumbing fixtures are operational, upon finding or notification of nonoperational fixture contractor has 24 hours to address. Unless replacement of fixture is required contractor will restore fixture to proper operation. Replacements will be dealt with as repairs. Batteries for fixtures are part of the preventative maintenance items.

· Contractor is responsible for spring start up, winterization of outside drinking water fountain. Ensure fountain is cleaned daily.

· Contractor is responsible to replace filter on the breakroom water cooler yearly, NPS will provide filters.

· All repairs or replacements shall be noted on the monthly report.

· All three pumping systems are manufactured by Watts Water Technologies Inc. This includes the following: Irrigation, Flushing, and Filtration. The irrigation supply system is a vertical multistage two-pump style using a control panel capable of Variable Frequency Drive (VFD), Programable Logic Control (PLC) and a Human-Machine Interface (HMI). The pumping system and the connected inground irrigation rotors, spray heads and drip emitters are controlled by a Programable and Intuitive Calsense 3000. Additionally, the system uses filtration and UV Disinfection to clean the water to allowable use levels. This system normally operates at 24 GPM at 115 PSI.

Mechanical Systems

· The contractor shall be responsible for the proper preventative maintenance of HVAC equipment in a fashion that is in keeping with industry standards and manufacturer’s specifications and the Operations and Maintenance Manuals.

· Critical maintenance on either heating or cooling equipment shall be accomplished prior to the season in which the equipment is needed.

· During the maintenance being done before the start of the heating season the following shall also be done, clean all intake and exhaust grates, clean blower/fan blades, replace all filter elements, write date on filters as they are replaced. The Contractor shall perform testing of fire dampers per NFPA 80, Chapter 19.

Electrical Systems

· All electrical work shall include troubleshooting, repairing, inspection and all testing must be verified by a licensed electrician in accordance with applicable National Electric Code requirements.

· The Contractor shall notify the CO of any required equipment shutdown and schedule appropriate time to complete maintenance or repair work to equipment and to limit downtime.

· The Contractor shall utilize electrical manufacturer certified replacement parts for the repair of all switchboards, panelboards, receptacles, safety switches, control panels, switches, and lighting fixtures.

· The Contractor shall maintain the required working clearances surrounding electrical equipment and keep electrical room clean from dirt, debris, storage, and other hazardous items.

· The Contractor shall inspect GFCI receptacles for proper wiring connections and safe condition of weatherproof covers.

· The Contractor is responsible for operation and maintenance of the sidewalk heating system. Start up 1 December and shut down 1 April. Contractor performs routine maintenance and inspections to ensure proper operation of the system. The system is a 480 Volt sidewalk heating system with 3 control panels/zones.

· Raychem Nvent

· S,O, NO:887374

· DWG. NO:887374-2-01 THRU 04

· Model NO: SMPG3-480-3-5/3P(40A)-1/3P(20A).1/2P(20A)-1-275-250

· Irrigation and drinking fountains: Deactivate and winterize November 1. De-winterize and reactivate March 15th depending on weather conditions.

Alarm Systems (Fire, Security, And Carbon Monoxide)

· The contractor is required to obtain the services of a company(s) which handle fire and security alarm systems. This company(s) must be certified by the manufacturer to perform maintenance repairs and provide software and hardware upgrades to the system(s) within the facility. Licenses and certificates of training are required for all personnel working on fire alarm/sprinkler type systems.

· The contractor shall perform all fire alarms maintenance and testing after Official Facility Occupancy Hours. All maintenance, inspection and testing shall comply with NFPA 72 latest revision, including all appendix chapters and including any updates that are issued throughout the life of the contract. All testing or repair of systems shall be scheduled and approved by the park’s safety officer, POC for fire safety, and the COR before commencement of work. Anywhere NFPA 72 states "should" it shall be taken to mean "shall".

· Technicians modifying the fire control panel of addressable systems shall additionally be factory trained and certified for the software version operating on the fire alarm system and shall provide documentation of this certification per NFPA 72.

· The approved fire alarm company(s) must certify in writing, that the PM and testing has been completed, within 5 working days upon completion.

· Once per year, the Contractor and fire alarm subcontractor will conduct fire drills as coordinated by the park’s Safety Officer and/or the COR.

· All contractor employees shall be familiar with Fire Alarm systems operations during an emergency. They shall be properly trained to respond to fire alarms within the building(s) and participate in the occupant emergency plan.

· The contractor and the fire alarm subcontractor must be present after hours to test the fire alarm system. This cost is included in the monthly contract price.

· The contractor will be responsible for coordinating activities with the local municipal authorities as necessary for the PM requirement, i.e., contacting police to shut down the street, coordinating with the water authorities, fire department, local alarm monitoring contractor, etc.

Computer Control System The contractor is responsible for the operation and maintenance of the lighting control system as outlined below.

· Technical Support. The contractor is to provide all necessary technical support for the Lighting Computer Control System. This includes in-house personnel possessing the capability to access the system software and hardware to ensure the system functions correctly. System diagnostic troubleshooting and corrections to the system outside of capabilities of in-house personnel must be performed by the installer or trained and certified technicians.

· Preventive Maintenance/Repairs. The contractor is responsible to perform maintenance on all elements of the system including any updates of the software and computer repair or replacement to maintain system integrity and overall usefulness. This software update is to be done at the contractor's expense.

Stainless Steel Tapestry

· The contractor shall utilize the manufacturer or personnel certified by the manufacturer to perform the annual inspection and maintenance on the stainless-steel tapestry.

· Annual inspection and maintenance of stainless-steel tapestry shall be scheduled with COR to pose least amount of disruption to the public.

· The cleaning of the stainless-steel tapestry is BID OPTION WORK and done only once during the length of this contract. Cleaning will be done in Option Year 3 of the contract.

· Tapestry manufactured by Jersey Strand and Cable, Inc. and Sinc Inc. They are now Enclos Tensile Structures (ETS), ets-na.com

· Tensioned Cable Structures: FabriTec Structures, LLC trained personnel or approved

· equal, should conduct all repairs to maintain the integrity of the tensioned cable structures. Extreme caution when attempting any repairs on the structural stainless-steel cables should be maintained to avoid irreparably damaging the cables.

· Inspect all tensioned cable structures annually and provide a report to the COR. Take pictures and or videos of all connections annually.

· Notify COR immediately of any issues with the tensioned cable structures.

· Provide written certification that the tension cable structures passed the safety inspection by email to the COR.

· The contractor shall remove all trash and debris caught in stainless-steel tapestry as needed. The Contractor shall inform the COR immediately if an issue with the stainless-steel tapestry is discovered by phone and email.

· Turf and plaza protection to be used to prevent damage while performing inspections, cleaning or when removing debris as needed.

Pest Management. All pest management activities must be conducted by and according to the Integrated Pest Management (IPM) process prescribed in Director's Order #77-7: Integrated Pest Management (NPS 2006), Reference Manual 83, the Park IPM Plan, and in accordance with applicable laws, regulations, and other policies. The contractor shall provide a Pest Management Plan with 30 calendar days after award. The plan must include at least:

· The identification of the philosophies and strategies of the IPM to ensure the protection of human health and safety, the protection of wildlife, the prevention of phototoxic response on desirable plant life and the prevention of pollution of water sources.

· Identification and Management Plan for each pest or invasive species and the type of pest control mechanism to be used.

· The planned deployment of traps to be used on site, which must be carefully considered to ensure their presence is not apparent to visitors.

· All traps are to be in planted areas, away from areas of congregation and seating.

· If pesticides are to be used, the following applies:

· Pesticides can only be used if prior approval is granted by the NPS (see below).

· All pesticide use within the National Park system must fully conform to all NPS policies and guidelines except for two categories of usage:

· Cleaning and disinfectant solutions used in restrooms, restaurants, and other facilities.

· Insect repellents purchased by an individual and only used by that individual. The Contractor must submit pesticide, use proposal, pesticide label, and pesticides safety data sheet (SDS) to the NPS prior to purchasing or applying pesticides.

· Pesticide applications shall be applied by licensed applicators or under the supervision of a licensed applicator, if allowable under state regulations. Some states require the supervisor be on site while others require only that there be a way to contact the supervisor.

· Pesticide product label instructions and application requirements must be adhered to.

· Safety procedures outlined on the pesticide label and SDS must be followed.

· If a pesticide related incident, accident or illness occurs, the Contractor must notify the NPS immediately.

· Unauthorized use or use inconsistent with the label of any herbicide, insecticide, or fungicide is illegal and will be reason for punitive contractual action.

· Contracted Pesticide Applicators

· The Contractor is responsible for obtaining approvals and providing pesticide use reporting for contracted pesticide applicators. Contracted pesticide applicators are subject to NPS approval, which will be governed by applicable laws and NPS policies.

· Pesticide Use Process: Before any pesticides are purchased or applied in a given calendar year, the Contractor must submit a pesticide request form documenting anticipated pesticide use for the calendar year.