B P09 C Cemetery Operational Standards and Measures.pdf

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Combined Solicitation Omaha National Cemetery Trash Services
Solicitation number
36C78626Q50089
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This is an NCA Directive establishing operational standards and measures for VA National Cemeteries, effective September 19, 2024. The directive updates references and incorporates the current organizational structure of the National Cemetery Administration's program and district offices, service lines, and cemeteries while revising roles and responsibilities. The directive supersedes the previous version dated January 4, 2010, and is scheduled for recertification on or before September 19, 2029.

The directive establishes operational standards for performing operations in key areas at all VA national cemeteries and performance measures to evaluate compliance. The NCA Office of Cemetery Operations and Office of Finance and Planning, located at 810 Vermont Avenue NW, Washington, DC 20420, are jointly responsible for the directive's contents. The Under Secretary for Memorial Affairs approves or disapproves proposed updates or changes to the standards and measures. The Deputy Under Secretary for Field Programs and Cemetery Operations establishes enterprise-level standards and measures, reviews proposed updates with the Deputy Under Secretary for Finance and Planning, and coordinates with the Director of the Veterans Cemetery Grants Program to determine which standards apply to VA grant-funded and tribal veterans cemeteries. The Director of NCA Improvement and Compliance Service is responsible for publishing the Guidebook electronically and convening operational stakeholder meetings at least biennially to review and propose updates. The Guidebook is accessible to all employees online through the NCA Improvement and Compliance Service's intranet site.

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