Attch 6 - Laundry QASP May 18.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

LAUNDRY SERVICES FOR LODGING FACILITY

18 May 2023

DEPARTMENT OF THE AIR FORCE

914TH AIR REFUELING WING

914 FSS/FSVL

NIAGARA FALLS ∙ NEW YORK ∙ 14304

Section 1 - Purpose

This Quality Assurance Surveillance Plan (QASP) is a document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process, including (A) what will be monitored, (B) how monitoring will be done and results documented, and (C) who will monitor. The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan.

The QASP provides a structure for government surveillance of the contractor’s performance to ensure that it meets contract standards. This QASP will be used by the Multifunctional Team (MFT), especially the Contracting Officer Representatives (CORs), to ensure contractor compliance and progress at meeting mission objectives on the Lodging Laundry service contract.

Section 2 - Authority

The authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation

(FAR), Inspection of Services clauses, which address inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is executed by the Contracting Officer (CO) or the COR, as delegated by the CO. This QASP adheres to Performance-Based Services Acquisition

(PBSA) guidelines and Air Force FAR Mandatory Procedures MP5346.103, Contracting Officer

Responsibilities, The Quality Assurance Program.

Section 3 - Objectives

This QASP is designed to provide the Multifunctional Team (MFT) a vehicle to ensure delivery of

Lodging Laundry services within cost and on schedule. The QASP also provides the CORs an effective systematic surveillance method for each item listed in the Performance Work Statement (PWS), specifically on the Service Summary (SS).

It is the government’s responsibility to be objective, fair and consistent in their assessment of the contractor’s performance. Communication and assessment actions stated in the QASP seek to ensure

914 FSS/FSVL is provided with Lodging Laundry services that are acceptable and timely, and conducted in a manner that will achieve required objectives, cost savings and efficiencies.

Section 4 - Multifunctional Team (MFT) Members

a) Services Designated Official (SDO) Col Lara B. Morrison

b) Functional Commander (FC) Lt Col Mary E Dugan

c) COR Supervisor Edith I. Fose

d) Primary COR Patricia A Marcilliott

e) Alternate COR Katherine M Poole

f) Contracting Officer (CO) Mary Pyle-Platts

g) Quality Assurance Program Coordinator (QAPC) Owen Mangan

h) Contract Specialist Andrew Church

Section 5 - Roles and Responsibilities of the MFT

The MFT is composed of stakeholders who are responsible for the acquisition throughout the life of the requirement. The roles of the team members are identified and described below.

A. Services Designated Official (SDO). The SDO is the individual authorized to exercise responsibility for management and oversight of the acquisition of all contract services within the SDO’s portfolio. The Lodging Laundry Services is a services contract in the 914 ARW/CC portfolio. The

SDO roles and responsibilities for this acquisition include:

1. Ensures services are being obtained at the most cost effective and efficient means and in accordance with Air Force policy.

2. Ensures an adequately planned and resourced management approach to monitor contractor performance is available for quality assurance surveillance and tracking.

3. Reviews and signs the subject QASP to ensure the plan contains effective monitoring for successful contractor performance.

4. Reviews an initial evaluation of contractor performance by the MFT within thirty (30) days after the contractor has assumed full performance responsibility in accordance with Section 9 below. The SDO may waive the initial evaluation under a successor contract award to the prior incumbent or when the contractor has otherwise demonstrated full compliance with the contract start-up requirements.

5. Schedules the Midyear and Annual Portfolio Execution Reviews and notifies the QAPC thirty

(30) days prior to the scheduled dates.

6. Conducts/hosts a Midyear Portfolio Execution Review to assess the progress of the contract against approved cost, schedule and performance metrics in accordance with Section 10 below.

7. Conducts/hosts an Annual Portfolio Execution Review to assess the progress of the contract against approved cost, schedule and performance metrics in accordance with Section 11 below.

8. Conducts an annual assessment of the health of the acquisition and management of services contracts in 914 ARW/CC portfolio and review any risk mitigation actions, as appropriate in accordance with Section 11 below. (Combined with the Annual Portfolio Execution Review.)

9. Notifies the CO of any actual or potential personal conflicts of interest.

B. Functional Commander. The FC is the Division Chief responsible for the requirement who serves as the senior technical member of the MFT. The roles and responsibilities of the FC for this acquisition include:

1. Provides adequate resources, as requested by the COR Supervisor, to ensure proper monitoring of contractor performance.

2. Assists in the pre-award acquisition planning with other MFT members.

3. Assists in the pre-award contractor selection process with other MFT members.

4. Attends MFT meetings periodically or at the request of the COR Supervisor – government only and contractor attended.

5. Receives COR management training from the QAPC on the contract requirements associated with the quality assurance program.

6. Reviews and coordinates on the initial evaluation of contractor performance in accordance with

Section 9 below or the request for SDO waiver.

7. Reviews and finalizes SDO’s Midyear and Annual Portfolio Execution Review briefing prior to transmitting to the QAPC for consolidation into the final SDO portfolio briefing.

8. Presents the Midyear Portfolio Execution Review briefing to the SDO.

9. Presents the Annual Portfolio Execution Review briefing to the SDO.

10. Prepares the annual assessment of the health of the acquisition and management of the contract services for the SDO as part of the Annual Portfolio Execution Review. The standard briefing template is provided by the QAPC.

11. Serves as the Assessing Official in contractor’s annual performance assessment in accordance with the DoD Contractor Performance Assessment and Reporting System (CPARS) Policy

Guide.

12. Notifies the CO of any actual or potential personal conflicts of interest.

13. Identifies and prevents unethical conduct and instances of fraud/waste/abuse.

C. Contracting Officer Representative (COR) Supervisor. The COR Supervisor is responsible for day-to-day management of the COR and serves as an integral member of the MFT. The roles and responsibilities of the COR Supervisor for this acquisition includes:

1. Nominates to the CO a primary and alternate COR with proper training, experience and other qualifications, as required by the DoD standards for certification of CORs in accordance with

OUSD (AT&L) Memo, dated 29 Mar 2010.

2. Requests additional resources from the FC, if needed to ensure proper monitoring of contractor performance.

3. Ensures CORs meet the COR certification standards before performing COR duties.

4. Receives COR management training from the QAPC on the contract requirements associated with the quality assurance program.

5. Assists in the pre-award acquisition planning with other MFT members.

6. Assists in the pre-award contractor selection process with other MFT members.

7. Attends MFT meetings periodically or as requested by the COR – government only and contractor attended.

8. Reviews the COR surveillance file, on a regular basis, but no less than twice per quarter, to ensure contractor performance is compatible with contract requirement and mission objectives.

9. Reviews the COR’s monthly Performance Summary Assessment for completeness.

10. Reviews the QAPC quarterly review report on the adequacy of the COR surveillance files and the COR response for any proposed corrective action required/taken for any QAPC comments.

11. Reviews and coordinates on the initial evaluation of contractor performance in accordance with

Section 9 below or reviews and coordinates on the recommendation request for SDO waiver.

12. Prepares the SDO’s Midterm Portfolio Execution Review briefing using the CO and COR inputs.

The standard briefing template is provided by the QAPC. Transmit briefing to FC for review and finalizing for presentation.

13. Prepares the SDO’s Annual Portfolio Execution Review briefing using the CO and COR inputs.

Transmits briefing to FC for review and finalizing for presentation. The standard briefing template is provided by the QAPC.

14. Serves as the Assessing Official Representative in contractor’s annual performance assessment in accordance with the DoD Contractor Performance Assessment and Reporting System (CPARS)

Policy Guide.

15. Addresses the COR’s performance in annual personnel performance appraisals with input solicited from the CO.

16. Participates in the annual assessment of the health of the acquisition and management of services contracts as determined by the FC and/or SDO.

17. Acknowledges termination of COR appointment for cause or departure in writing to the CO.

Nominates a successor COR to the CO. Ensures COR surveillance file is up-to-date and made available to the CO and a successor COR.

18. Notify the CO of any actual or potential personal conflicts of interest.

19. Identifies and prevents unethical conduct and instances of fraud/waste/abuse.

D. Contracting Officer Representative (COR). The COR serves as the continuous technical oversight of the contractor’s performance. The COR conducts the surveillance process using the QASP. COR roles and responsibilities are non-delegable; only the CO can delegate. The roles and responsibilities of the COR for this acquisition include:

1. Completes COR training in accordance with DoD certification standards as stated in the COR

Designation memorandum.

2. Assists in the pre-award acquisition planning with other MFT members.

3. Assists in the pre-award contractor selection process with other MFT members.

4. Establishes and maintains a COR surveillance file with all required documentation.

5. Conducts inspections and assesses performance in accordance with Section 6 and 7 below.

6. Performs follow-up on customer complaints and reports on trends to the CO.

7. Maintains written detailed records of performance assessments via an Assessment Log, Performance Assessment Reports (PARs) and Corrective Action Reports (CARs), as part of the COR surveillance file.

8. Attends quarterly face-to-face meeting with the CO to discuss contractor performance, cost and schedule.

9. Attends all other MFT meetings to discuss performance, cost and schedule.

10. Attends quarterly meeting with CO and QAPC to review the COR surveillance file documentation. Responds to QAPC comments with corrective action required/taken with copy to the QAPC and COR Supervisor.

11. Reviews and monitors contract expenditures and approves payments.

12. Reviews and monitors contract schedule compliance.

13. Inspects, accepts or rejects deliverables during contract performance and at close-out.

14. Monitors the control/disposition of government furnished assets.

15. Documents each occurrence of contractor performance deficiencies and reviews with the CO.

16. Prepares monthly Performance Summary Assessments in accordance with Section 8 and sends to the CO and COR Supervisor.

17. Recommends revisions of the PWS, QASP or any other contract terms and conditions to the

CO with supporting documentation.

18. Remain abreast of changes to terms and conditions of the contract resulting from contract modifications.

19. Assists the CO with incorporating contract changes once approved by the MFT members.

20. Conducts and reports on the initial evaluation of contractor performance in accordance with Section

9 below or prepares the recommendation request for SDO waiver. Obtain CO inputs as part of the evaluation and recommendation, if applicable.

21. Prepares COR inputs for preparation of the SDO’s Midyear Portfolio Execution Review briefing.

The standard briefing template is provided by the QAPC.

22. Prepares COR inputs for preparation of the SDO’s Annual Portfolio Execution Review briefing.

The standard briefing template is provided by the QAPC.

23. Prepares the rating and supporting documentation for the contractor’s annual performance assessment in accordance with the DoD Contractor Performance Assessment and Reporting

System (CPARS) Policy Guide. The COR is responsible for the technical, management and cost assessment of the contractor’s performance as it relates to the non-contracting area of expertise. The COR documentation is provided to the Assessing Official’s Representative, also known as the COR’s Supervisor, for the overall assessment.

24. Participates in the annual assessment of the health of the acquisition and management of services contracts as determined by the FC and/or SDO.

25. Acknowledges termination of COR appointment for cause or departure in writing to the CO.

Ensures COR surveillance file is up-to-date and made available to the CO, COR Supervisor and/or a successor COR.

26. Notify the CO of any actual or potential personal conflicts of interest.

27. Identifies and prevents unethical conduct and instances of fraud/waste/abuse.

E. Contracting Officer (CO). The CO is the only member of the MFT to make contractual commitments or authorize contract changes that impact quality, quantity, price or schedule. The CO’s roles and responsibilities for this acquisition include:

1. Ensures compliance with the contract terms and conditions.

2. Protects the government’s best interest in the contractual relationship.

3. Ensures the contractor receives impartial, fair and equitable treatment under the contract.

4. Assists in the pre-award acquisition planning with other MFT members.

5. Assists in the pre-award contractor selection process with other MFT members.

6. Appoints the CORs, in writing, via Designation memorandum in accordance with

MP5301.602-2(d).

7. Advises the MFT in development of the QASP.

8. Provides contract-specific training to CORs and any other MFT members, if needed.

9. Validates performance discrepancies identified by the COR.

10. Assists the COR with processing PARs and CARs in accordance with Section 6 and 7 below.

CO is the Issuing Authority for the CARs.

11. Initiates and attends quarterly face-to-face meeting with the COR to discuss contractor performance, cost and schedule. Documents the contract file with summary of discussion and open action items.

12. Attends all other MFT meetings to discuss performance, cost and/or schedule.

13. Attends quarterly reviews of COR surveillance files with the COR and QAPC.

14. Reviews the COR’s monthly Performance Summary Assessment for completeness. If report is inadequate, the CO shall provide a written assessment and discuss with the COR.

15. Terminates COR appointment for cause or departure with acknowledgment of receipt from the

COR, COR Supervisor and QAPC. Ensures a successor COR is nominated by the COR

Supervisor.

16. Incorporates contract changes approved by the MFT members.

17. Prepares and provides input for the initial evaluation of contractor performance in accordance with

Section 9 below or prepares the CO input for the recommendation request for SDO waiver. CO inputs are provided to the COR for consolidation.

18. Prepares CO inputs for preparation of the SDO’s Midyear Portfolio Execution Review briefing.

The standard briefing template is provided by the QAPC.

19. Prepares CO inputs for preparation of the SDO’s Annual Portfolio Execution Review briefing. The standard briefing template is provided by the QAPC.

20. Prepares the rating and supporting documentation for the contractor’s annual performance assessment in accordance with the DoD Contractor Performance Assessment and Reporting

System (CPARS) Policy Guide. The CO is responsible for the management and cost assessment of the contractor’s performance as it relates to the contracting area of expertise. The CO documentation is provided to the Assessing Official’s Representative, also known as the COR’s

Supervisor, for inclusion in the overall assessment.

21. Participates in the annual assessment of the health of the acquisition and management of services contracts as determined by the FC and/or SDO.

22. Provides an assessment on COR performance to the COR Supervisor for the annual appraisal and as otherwise requested.

23. Identifies and prevents unethical conduct and instances of fraud/waste/abuse.

F. Quality Assurance Program Coordinator (QAPC). The QAPC serves has the focal point for the quality assurance program for the organization assuring that all contracts incorporate appropriate quality controls, measures and surveillance; and the various MFTs have the knowledge and training needed to accomplish assigned tasks. A QAPC is required to successfully complete the QAPC course conducted by AETC prior to conducting any MFT training. The roles and responsibilities of the QAPC for this acquisition include:

1. Trains CORs and COR management (e.g. COR Supervisor, Functional Commanders) on the contracting requirements associated with the quality assurance program in accordance with

MP5301.602-2(d) and any MAJCOM/DRU procedures.

2. Supports the MFT in the development of contract quality assurance requirements, e.g.

performance objectives, thresholds and surveillance methods, specifically ensuring that requirements are clearly stated, enforceable and are consistent between the PWS and QASP.

3. Assists the CO in providing refresher training in accordance with MP5301.602-2(d) and OUSD

(AT&L) Memorandum, March 29, 2010, DoD Standard for Certification of Contracting

Officer’s Representatives (COR) for Service Acquisitions.

4. Assists the MFT during market research efforts in determining commercial quality assurance practices.

5. Assists with the evaluation of contractor Quality Control Plans.

6. Maintains the organization’s COR management system database, e.g. DoD Contracting Officer

Representative Tracking Tool including:

a. A record of all COR designations and terminations of designations, to include COR’s acknowledgement of their duties, by contract number and contracting officer’s name.

b. A record of all COR and COR management training, including refresher training regardless of provider e.g., QAPC, contracting officer, contract specialist, contract administrator, Defense Acquisition University, or commercial training provider.

7. Conducts quarterly reviews of COR surveillance files with the COR and CO. Prepares and provides written report to the COR with a copy to the CO and COR Supervisor.

8. Maintains the latest version of the Midterm and Annual Portfolio Execution Reviews’ templates. Provides the templates, as required, to the COs and CORs within five (5) days after

SDO’s notification of scheduled review.

9. Consolidates the FCs’ slides for the SDO’s Midterm and Annual Portfolio Execution Reviews.

Transmits the consolidated briefing to all applicable Portfolio FCs, Contracting Division Chief and QAPC.

G. Contractor. The contractor is required to perform the contract services in accordance with the PWS and their Quality Control Plan. The QCP must include, at a minimum, the Services Summary elements of the PWS and QASP. The contractor will:

1. Provide an acceptable Quality Control Plan

2. Submit reports/deliverables, as required, in the PWS

3. Attend MFT meetings, as requested

4. Respond to CARs generated by COR

H. General Requirements. In addition to specific responsibilities of each MFT member, the general

MFT responsibilities are:

1. Foster partnerships with the contractor to ensure exchanges of information among the service industry and other business experts occur. Ensure the key stakeholders participate in developing, implementing, and executing the acquisition strategy.

2. Develop, implement, and manage milestones to ensure the acquisition supports mission requirements within the approved funding baseline.

3. Develop, implement, and execute performance measurement and management in accordance with the QASP.

4. Ensure the requiring office and contractor understands any unique programs impacting an acquisition, e.g., safety, security, environmental, etc.

5. Recommend changes to this QASP.

Section 6 - Performance Requirements and Method of Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the other members of the MFT, including the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with the contract requirements. The

COR is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

Surveillance Matrix

The following is a list of the Performance Elements in the contract’s Services Summary section. Each

Performance Element includes a government-determined Performance Objective, Performance

Threshold and Method of Surveillance. The COR inspects and validates successful achievement of each Performance Element. Inspection of each element is documented in the COR surveillance file.

Performance Objectives define the desired outcomes. Performance Thresholds define the level of service required under the contract to successfully meet the Performance Objectives. The Surveillance

Method is the inspection methodology that defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the Performance Thresholds. The Performance

Elements in the matrix below form the foundation of the COR’s inspection checklist.

Table 6.1 – Surveillance Matrix

Performance

Element

Objective

PWS

Paragrap h

Reference

Threshold

Surveillance Method

Pickup and Delivery

Schedules are met

1.2

1.3

95% compliance

One Hundred Percent

Inspection

Correct quantities of laundry are delivered and properly packaged

1.1, 1.6, 1.9, 1.10, 1.11;

Appendix

B

95% compliance

Laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, has a uniform appearance and is properly finished

1.1, 1.4, 1.5, 1.7, 1.8, 1.9, 1.10, 1.11, Appendix A

95% compliance

Section 7 - Plan and Process for Corrective Action.

All tasks listed in this contract shall be subject to review and remedy if deemed necessary by the MFT.

Upon unsatisfactory performance by the contractor, the COR will initiate a Performance Assessment

Report (PAR) to document the unsatisfactory performance. After three (3) PARs have been initiated by the COR or after an initial PAR has been completed and the discrepancy is found to still exist, the

COR will work with the CO to initiate a Corrective Action Report (CAR) to the contractor in order that corrective action may be taken. The contractor shall forward a corrective action plan back to the CO, who will then verify with the COR that said action is acceptable to resolve the issue.

Performance Assessment Reports (PAR)

The PAR is used by the COR when performing routine surveillance, annotating both positive and negative findings, related to the Performance Objectives assigned. The PAR should be the initialed by the contractor representative. PARs may also be used to annotate any out-of-cycle issue, either positive or negative, that requires documentation. As a minimum, a PAR must be recorded for each inspection performed. A template PAR and instructions are in Attachment 1.

Corrective Action Reports (CAR)

The CAR is used when a negative PAR issued exceeds the established Performance Threshold allowed within the contract and formal action is needed for the CO to issue a notice of unacceptable performance to the contractor. After the CO issues the CAR, the contractor must respond in writing with a corrective action plan for the unacceptable performance issue. The COR should review the contractor’s response to determine whether the corrective action taken will be effective in resolving the unacceptable performance. Once the corrective action is taken, the COR should monitor the situation to determine whether the unacceptable performance is corrected. A template CAR and instructions are in Attachment

2.

Section 8 - COR Monthly Performance Summary Assessment

The COR must prepare an assessment that summarizes the contractor’s performance over the past monthly period. The report is sent to the CO and COR Supervisor. The report addresses the planned work to be accomplished during the period, actual work completed, quality and timeliness of deliverables, areas of compliance and non-compliance to include accomplishments, areas for improvement and status of PARs or CARs.

Section 9 - Annual Contract Performance Assessment and Report (CPAR)

The annual CPAR assesses a contractor’s performance, both positive and negative, and provides a record on a given contract during a specific period of time. Each assessment must be based on objective data (or measurable subjective data supportable by the requirement and contract management data. The assessment uses a paperless automated information system which provides for a centralized repository of contractor performance data information. The overall responsibility for timely completion rests with the Assessing Official who is the Functional Commander for the requirement. Other members of the

MFT participate in providing narrative assessments in the specific areas based on the business sector as determined in DoD CPAR Policy Guide.

The current requirement falls within the Services business sector. The areas for evaluation of the

Services sector are as follows: Quality, Schedule, Business Relations, and Management of Key

Personnel. The evaluation rating definitions and scale defined in Table 12.1.

Table 12.1 – CPARS Evaluation Rating Definitions

Performance Rating

Definition

Exceptional

(Blue)

Performance meets contractual requirements and exceeds many to the government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which the corrective actions taken by the contractor was highly effective.

Very

Good

(Purple)

Performance meets contractual requirements and exceeds some to the government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective action taken by the contractor was effective.

Satisfactory

(Green)

Performance meets contractual requirements. The contractual performance of the element or sub-element being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal

(Yellow)

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory

(Red)

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Trends from previous assessments are annotated with a (+) for improving or (-) for worsening where there is no change to the adjectival descriptor for the current assessment.

Section 10 - Method of Acceptance of Services

The COR will accept/reject services in accordance with FAR 52.246-4, Inspection of Services – Fixed

Price via Wide Area Workflow (WAWF). Appropriate government surveillance during performance provides reasonable assurance that efficient methods and effective cost controls are in place.

MARCILLIOTT.PATRICIA.A.1022243230

Digitally signed by MARCILLIOTT.PATRICIA.A.1022243230

Date: 2023.05.18 13:52:19 -04'00'

Section 11 - MFT Signatures

By signing below, I hereby agree to be appointed to the Multi-Functional Team for this requirement and concur with the contents of this Quality Assurance Surveillance Plan.

Functional Commander, Lt Col Mary E. Dugan Date

COR Supervisor, Edith I. Fose Date

COR (Primary), Patricia A Marcilliott Date

COR (Alternate), Katherine M Poole Date

Quality Assurance Program Coordinator, Owen Mangan Date

Contracting Officer, Mary Pyle –Platts Date

Contract Specialist, Andrew Church Date

Pursuant to AFI 63-138, paragraph 2.4.3, I have reviewed the Quality Assurance Surveillance Plan determine that it contains provisions to effectively monitor contract performance.

Services Determining Official, Colonel Lara B. Morrison Date

ATTACHMENT 1

Performance Assessment Report (PAR) Instructions

Block 1. Contracting Officer Representative (COR) personnel enters contract or task order number.

Block 2. COR enters contractor name.

Block 3. COR enters type of services.

Block 4. COR signs and dates.

Block 5. COR enters telephone number.

Block 6. COR assigns suspense date for Contractor Representative’s validation, if a deficiency box was checked in

Block 7.

Part I. Contractor Performance

Block 7. COR checks all boxes that apply.

Block 8. COR enters Services Summary or Performance Work Statement (PWS) paragraph item reviewed.

Block 9. COR enters brief description of deficiency and tracking number if the deficiency box was checked in

Block 7. Detailed description will be on Corrective Action Report (CAR).

Block 10. COR enters a detailed performance assessment if the deficiency box in Block 7 was not checked.

Parts II and III will be used only if a deficiency was documented in Part I.

Part II. Contractor Validation

Block 11. Contractor Representative checks one box in response to COR cited deficiency. If concurrence is indicated, Contractor Representative continues to Block 12. If non-concurrence is indicated, continue to Block 13 and state reason(s) for non-concurrence with COR cited deficiency and return PAR to COR.

Block 12. Contractor Representative enters Estimated Completion Date of Corrective Action and continues to

Block 13.

Block 13. Contractor Representative details Corrective Action and the Action Taken to Prevent Recurrence or

Reason for non-concurrence of COR cited deficiency.

Part III. Deficiency Corrected

Block 14. COR checks appropriate block, signs, and dates.

Block 15. (Required Entry) COR remarks regarding the Corrective Action and the Action Taken to Prevent

Recurrence. If non-concur block checked, this block should be very detailed to explain why.

Block 16. Contractor Representative enters remarks if further discussion is needed about COR concurrence with

Contractor’s Corrective Action and Action Taken to Prevent Recurrence.

Continuation Sheet. The Continuation Sheet is to be used to expand on any information that will not fit in the applicable numbered block.

ATTACHMENT #1

CONTRACTING OFFICER REPRESENTATIVE (COR)

PERFORMANCE ASSESSMENT REPORT (PAR)

MONTHLY

AIR FORCE RESERVE COMMAND 914 AW NFARS

1. DATE OF REPORT

REPORTING

PERIOD COVERED

(dates)

3. CONTRACT NAME/PROGRAM TITLE

Lodging Linen Laundry and Dry Cleaning

4. CONTRACT NO.

CONTRACTOR

NAME

6. SUMMARY OF COR SURVEILLANCE RESULTS (See COR Observations below for details)

7. COR SIGNATURE

8. COR SUPERVISOR REVIEW/COORDINATION

9. CO REVIEW/COORDINATION

10. CONTRACTOR'S ACKNOWLEDGEMENT

(Required for negative COR observations only)

Performance Objective

PWS Para.

Threshold

Method of

Surveillance COR Observations

Pick up and deliver schedules are met

1.2, 1.3 95% of the time

Weekly No defects –

Meets requirements

Correct quantities of laundry are delivered and properly packaged

1.1, 1.6, 1.9, 1.10, 1.11, Appendix B

95% of the time

Monthly No Customer Complaints

Meets requirements

Laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, has a uniform appearance and is properly finished

1.1, 1.4, 1.5, 1.7, 1.8, 1.9, 1.10, 1.11, Appendix A

95% of the time

10% of all linen is checked upon delivery

No Defects-

Meets requirements

ATTACHMENT 2

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR 2. CONTRACT NUMBER 3. TYPE OF SERVICES

4. FUNCTIONAL AREA 5. SUSPENSE DATE 6. CONTROL

NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. CONTRACTING OFFICER REPRESENTATIVE PERSONNEL (COR)

TYPED NAME AND GRADE SIGNATURE AND DATE

9. ISSUING AUTHORITY (Contracting Officer)

TYPED NAME AND GRADE SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

CORRECTIVE ACTION REPORT (CAR)

Continuation Sheet (Number to correspond with applicable Item Number on reverse)

Corrective Action Report (CAR), HQ AFRC revised 9 Mar 2012

Corrective Action Report (CAR) Instructions

Block 1. COR Enter Contractor Name.

Block 2. COR Enter Contract Number.

Block 3. COR Enter Contract Name or Type of Services.

Block 4. COR Enter Functional Area of the Contract.

Block 5. COR enter the assigned suspense date given the contractor to provide a response to the CAR. A date must be entered for a Major CAR. A date is optional at the discretion of the Contracting Officer Representative (COR) initiating the CAR if the finding is Minor.

Block 6. All CARs will be tracked with a Control Number. The Contracting Officer is the Issuing Authority for his/her contract CORs generating CARs. By providing the Control Number to the COR originating the CAR, the

Issuing Authority (Contracting Officer) demonstrates concurrence with the finding. The Control Number will be made up of the first two letters of the title of the program, the last two digits of the calendar year, and a three digit number starting with 001 and progressing upward throughout the calendar year (e.g., WP04-001).

Block 7.

1. Check the block that indicates whether the identified deficiency is assigned as a Major or Minor finding.

2. Finding: Clearly state the details of the finding followed by a reference to the stated contractual requirement. The reference must state the portion of the contract, part, section, paragraph and subparagraph and must make a complete brief quotation of the contract reference.

3. State the impact that the finding has or could have on the accomplishment of the mission that the contract provides.

4. When determining how long to give the contractor to respond to the identified finding, the normal length is ten (10) business days. The suspense date should reflect this unless the finding requires a greater amount of time to come to resolution. Major findings require a contractor response. Minor findings may require a contractor response at the discretion of the COR initiating the CAR and/or the Issuing Authority (Contracting Officer).

Blocks 8 and 9. COR initiating a CAR must sign in Block 8 and the Issuing Authority (Contracting Officer) signs in

Block 9. Each annotates the date at the time of signature.

Block 10. Upon review of the contractor’s reply, the COR will enter comments regarding acceptance or rejection of the contractor’s response. This block may also contain any comments regarding follow-on inspections conducted or needed at a later date to validate that the finding has not reoccurred.

Block 11. The COR selects ‘Accept’ or ‘Reject’ after reviewing the contractor’s response.

Block 12. The COR enters a close date after advising the Issuing Authority (Contracting Officer) that the contractor’s response is acceptable and the Issuing Authority (Contracting Officer) concurs. The Issuing Authority (Contracting

Officer) will then forward the closed CAR to the contractor and the COR will report accordingly in the COR’s

Monthly Performance Summary Report. This routing remains the same if the contractor response is unacceptable and the CAR remains open until an acceptable response is received, except that the Issuing Authority (Contracting Officer) forwards the open CAR back to the contractor for additional information.

Continuation Sheet. The Continuation Sheet is to be used to expand on any information that will not fit in the applicable numbered block.