Attch 2- QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Naval Special Warfare Command

Contract Number: H92240-XX-X-XXXX

Contract Description: NSWC VTC Maintenance IDIQ Contract FY 23-24

Contractor’s name: TBD

1.0 PURPOSE.

1.1. This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This plan provides a basis for the Government to evaluate the quality of contractor performance. The oversight provided for in the contract and in this plan will ensure service levels reach and maintain the required levels throughout the contract term.

This plan will provide the Government with a proactive way to avoid unacceptable or deficient performance, and provide verifiable input for required annual past performance evaluations.

This QASP explains the following:

1.1.1. What will be monitored.

1.1.2. How monitoring will take place.

1.1.3. Who will conduct the monitoring.

1.1.4. How monitoring efforts and results will be documented.

1.2 This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

1.3 This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government will coordinate changes with the contractor. Updates will ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original

QASP and revisions will be retained the contract file.

2.0 GOVERNMENT ROLES AND RESPONSIBILITIES.

2.1 The following personnel will oversee and coordinate surveillance activities.

2.1.1 Contracting Officer (CO) - The CO will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and will safeguard the interests of the United States in the contractual relationship. The CO will also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: WARCOM-Contracts

2.1.2 Contracting Officer Representative (COR) –The COR is responsible for the technical oversight of the contract, assuring proper Government surveillance of the contractor’s performance and keeping a quality assurance file. At the conclusion of the contract or when requested by the CO, the COR will provide documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the

Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

Assigned COR: Bernard C Ayran, NSWC N635

3.0 CONTRACTOR REPRESENTATIVES:

3.1 Contractor shall appoint an employee to serve as the primary point of contact responsible for coordinating issues relating to quality assurance and surveillance issues.

Point of Contact – TBD

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

4.1 Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

4.2 The Performance Requirements Summary Matrix includes performance standards outlined in the Performance Work Statement. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality

Level (AQL): Sample Performance Objectives in blue. All PWS shall have a PWS reference.

Performance

Objective

ID PWS

Reference

Performance

Standard

(and AQL)

Method of

Performance

Assessment

Incentive

(Positive and/or

Negative)

(Impact on

Contractor

Payments)

On-site Support 4.3.1 None Active assessment of the service call and technician performance by the government AV Rep

Timely response per PWS

4.3.3

4.3 The Government shall use a reduction in payments as a negative incentive. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

4.4 Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

4.4.1. DIRECT OBSERVATION. (May be performed periodically or through 100% surveillance).

4.4.2. PERIODIC INSPECTION. (Evaluates outcomes on a periodic basis.) Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.

4.4.3. PERIODIC SAMPLING. (Variation of random sampling. However, sample is only taken when a problem/deficiency is suspected. Sample results are applicable only for the specific work inspected. Since sample is not entirely random, it cannot be applied to total activity performance.

5.0 CONTRACT DELIVERABLES.

5.1 The Contractor shall provide all of the following documents during the course of the contract at the frequency noted in the table below: (sample table provided below):

Description Number PWS

Ref.

Delivery Date

Service Call

Report

0001 4.5.1 Within 2 working days from

Government request to the

COR.

Telephonic and Email Support

4.3.2 Timely response

per PWS

Emergency Support Timely response per the PWS

None Active assessment by by the government AV representative

Active assessment by the government AV representative

Normal hourly rate will be charge if vendor cannot provide an on-site tech within the 8 hours specified for emergency service calls

Description Number PWS

Ref.

Delivery Date

Quarterly Usage

Report

0002 4.5.2 Last day of the third month of the contract period of performance.

Delivery to the

COR.

Contractor

Manpower

Reporting

0003 6.0 Annually NLT 31

October and/or at contract completion.

6.0. RATINGS.

6.1 Contractor performance will be rated using the Contractor Performance Assessment Report

(CPAR) (if applicable to FAR Thresholds). Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level.

The rating scale below will be used to determine a positive, neutral, or negative outcome.

Rating Contract

Requirements

Problems Corrective Actions

Exceptional Exceeds Many – with

Government Benefit

Few Minor

Problems

Minor Problems; Highly

Effective

Very Good Exceeds Some – with

Government Benefit

Some Minor

Problems

Minor Problems; Effective

Satisfactory Meets All Minor Problems and Major

Major Problems w/Corrective

Action

Marginal Does Not Meet Some

Government Impact

Serious; Recovery

Possible

Marginally Effective; Not Fully

Implemented

Unsatisfactory Does Not Meet Most

Government Impact

Serious; Recovery

Not likely

Multiple Significant Problems;

Ineffective

7.0 DOCUMENTING PERFORMANCE.

7.1. Acceptable Performance. The Government will document positive performance. The most common format used for this action will be via CPARs. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

7.2 Unacceptable Performance. When unacceptable performance occurs, the COR will inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR will document the discussion and place it in the COR file.

7.2.1. When the COR determines formal written communication is required, the COR will prepare a Contract Discrepancy Report (CDR), and present it to the contractor's manager or on-site representative. A CDR template is attached to this QASP.

7.2.2. The contractor shall be required to acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the

COR. The Government will review the contractor's corrective action plan to determine acceptability.

7.2.3 Any CDR will become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment when applicable. The Government will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

8.0 FREQUENCY OF MEASUREMENT.

8.1. During contract/order performance, the COR will take periodic measurements and analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

8.2. The COR will interact with the contractor at least monthly and meet annually to assess performance and will provide a written assessment.

Signature – Contractor Program Manager

Signature – Contracting Officer Representative

Signature – Contracting Officer

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor’s Manager or on-site representative) <insert name>

3. FROM: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

5. Corrective action plan:

A written Corrective action plan < is / is not > required.

< If a written Corrective action plan is required include the following. > The written Corrective

Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: <Enter COR’s name>

Signature – Contracting Officer’s Representative Date

Received by:

Signature – Contractor’s Manager or on-site representative Date