Attch 1 - NSW East Coast PWS.pdf

Performance Work Statement (PWS)

Naval Special Warfare Command

Video Teleconference Maintenance Services

East Coast

1. BACKGROUND

1.1 Naval Special Warfare (NSW) requires a comprehensive service support that provides for operations and maintenance sustainment of all installed Video Conferencing

(VTC) and for NSWC facilities located at Little Creek, VA and surrounding areas.

1.2 With the increased demands for video conferencing and meetings within the Naval

Special Warfare community and throughout the DOD, it is imperative that these conference rooms stay fully operational to ensure the commands daily operations are fulfilled to accomplish the mission.

2. OBJECTIVES

2.1 Naval Special Warfare Command will award a task order to support VTC classrooms and meeting locations identified in Attachment 5 “East Coast VTC Rooms.”

3. SCOPE

3.1 The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform VTC support as defined in this Performance Work

Statement.

4. REQUIREMENTS:

4.1 The purpose of this project is to provide the Government with VTC system maintenance services at Little Creek, Virginia. The Contractor is responsible for providing on-call VTC maintenance services for all VTC spaces locations identified in Attachment 5

“East Coast VTC Rooms.” Should there be a hardware or software failure, the vendor will be expected to troubleshoot and correct the issue via remote technical support or dispatch an individual on-site to repair or replace the hardware or software in question, if necessary.

The Contractor will provide an initial response to reported issues within twenty-four (24) hours and deploy personnel for on-site support within a period of seventy-two (72) hours.

4.1.2 The Contractor shall request other Government documentation deemed pertinent to the work accomplishment directly from the Government officials with whom the Contractor has contact. The Contractor shall consider the Contracting

Officer Representative (COR) COR as the final source for needed Government documentation when the Contractor fails to secure the documents by other means.

The Contractor is expected to use common knowledge and resourcefulness in securing all other reference materials, standard industry publications, and related materials that are pertinent to the work.

4.3 Remote Technical Support: The Contractor shall include technical support, via telephone or email, Monday thru Friday from 8AM to 5PM (Eastern Standard Time) for routine maintenance and repair services. The Contractor shall provide a single “Helpdesk” number to support the task order requirements and a single “Helpdesk” email to report issues. The Contractor shall respond to routine Maintenance calls by next business day and provide a plan of action to resolve reported problems or issues within 24 hours of notification.

4.4 On-Site Technical Support: The Contractor shall deploy personnel for on-site support within a period of seventy-two (72) hours, when required.

4.4 Critical and Emergency Support: The following VTC rooms have been designated

“Mission Critical” and require immediate service. If the equipment/issue cannot be resolved via telephone, email or remotely, within four (4) business hours, the discrepancy requires on-site technical support within eight (8) hours. The rooms designated as Critical are the following:

4.4.1 NSW Group-2 Commodore Conference Room

4.4.2 NSW Group-2 SCIF Conference Room

4.5 Original Equipment Manufacturer (OEM) Hardware Requirements: When replacement parts are required, the Contractor shall ensure that information technology products are procured and/or services are performed with products that are new equipment and new parts for the required services described herein; no used, refurbished, or remanufactured equipment or parts shall be provided under any circumstances. Absolutely rio "Gray

Market Goods" or "Counterfeit Electronic Parts" shall be provided. Gray market goods are defined as genuine branded goods intentionally or unintentionally sold outside of an authorized sales-territory or by nonauthorized dealers in an authorized territory. All equipment shall be accompanied by the original equipment manufacturers (OEM' s) warranty. Counterfeit electronic parts are defined as unlawful or unauthorized reproduction, substitution, or alteration that has been knowingly mismarked, misidentified, or otherwise misrepresented to be an authentic, unmodified electronic part from the original manufacturer, or a source with the express written authority of the original manufacturer or current design activity, including an authorized aftermarket manufacturer. Unlawful or unauthorized substitution includes used electronic parts represented as new, or the false identification of grade, serial number, lot number, date code, or performance characteristics.

4.6 On-site Hours to support these services will be purchased on a Firm Fixed Price basis and will be executed using the fully burdened hourly labor rate incorporated at Basic IDIQ contract award. Remote technical support will be one total Firm-Fixed Price for the service based on the fully burdened hourly labor rate. This support will be issued on a Not-to-

Exceed (NTE) basis annually for each period of performance, or as otherwise determined by the Government.

4.6.1 For all requests for support that do not exceed the micro-purchase threshold (currently $10,000), the Contractor shall submit the request to the COR for review and approval. All approvals provided by the COR will be issued in writing, so there is written record of approval prior to the commencement of work. The Government also reserves the right to submit these requests to the Contractor. These items will be billed in accordance with the Firm Fixed price reviewed and approved by the

Government. Any additional hours over the negotiated hours will not be reimbursed by the Government, exceptions to this will be handled on a case by case basis. The Contractor shall be reimbursed at the value authorized by the COR.

4.6.2 For all requests for support that exceed the micro-purchase threshold

(currently $10,000), the Contractor shall submit the request to the

Contracting Officer with a courtesy copy to the COR for review and approval. All approvals provided by the Contracting Officer will be issued in writing, so there is written record of approval prior to the commencement of work. The Government also reserves the right to submit these requests to the Contractor. These items will be billed in accordance with the Firm Fixed price reviewed and approved by the

Government. Any additional hours over the negotiated hours will not be reimbursed by the Government, exceptions to this will be handled on a case by case basis. The Contractor shall be reimbursed at the value authorized by the Contracting Officer.

4.6.3 The Government reserves the right at any point in time to de-obligate any excess funds remaining on the contract. Excess funds are defined as those remaining funds not associated with work previously authorized by the Government.

4.7 Reporting

4.7.1 Service Call Report: The contractor shall provide a full summary report following all service calls listing actions taken and recommendation (Deliverable 1).

4.7.2 Quarterly Status and Usage Report: The contractor will provide a quarterly status and usage report of the current usage and balance of labor hours and hardware replacement funds (Deliverable 2).

4.6 All support provided by the Contractor shall be performed onsite within facilities provided by NSW or other Government provided or designated facilities, unless otherwise agreed upon and approved in advance by the appropriate Government personnel at a given work location (e.g., the associated Contracting Officer’s

Representative (COR).

5. DELIVERABLES

Description Number PWS

Ref.

Delivery Date

Service Call

Report

0001 4.7.1 Within 2 working days from

Government request to the

COR.

Quarterly Status and Usage

Report

0002 4.7.2 Last day of the third month of the contract period of performance.

Delivery to the

COR.

Contractor

Manpower

Reporting

0003 6.0 Annually NLT 31

October and/or at contract completion.

6. CONTRACTOR MANPOWER REPORTING

6.1 The contractor shall report ALL contractor labor hours per thresholds identified in

FAR 4.1703 (including subcontractor labor hours) required for performance of services provided under this contract for Naval Special Warfare Command via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.sam.gov/. Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than

October 31 of each calendar year. Contractors may direct questions to the help desk at help desk at: http://www.sam.gov/ (Deliverable 3).

7. CONTRACTOR TRAVEL

7.1 The Government does not envision travel in the performance of tasks under this PWS. It is anticipated that all travel is built into the cost of the support services.

https://www.acquisition.gov/far/4.1703#FAR_4_1703 http://www.sam.gov/ http://www.sam.gov/

8. SECURITY

8.1 Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic Government data to ensure the confidentiality, integrity, and availability of Government data.

8.2 There is no security requirement. The vendor will be escorted at all times while performing any troubleshooting or repairs on any of the NSW VTC Conference

Rooms.

8.3 All contractor personnel are required to be citizens of the United States.

8.4 It is strongly encouraged that all non-CAC holders who require base access enroll into the RAPIDGate program. RAPIDGate provides a standardized background check, identification credential, biometric capabilities and entry procedures that will enhance security while significantly expediting access. RAPIDGate credential will be issued, and base access granted once the enrollee passes vetting and National background checks conducted by RAPIDGate systems maintained by the installation.

The RAPIDGate credential will be the only means for long term installation access.

9. SAFETY

9.1 Contractor Responsibility: Nothing included in this Performance Work Statement, nor any Government action or failure to act in performance of the contract shall relieve the contractor of its responsibility for the safety of the contractor's personnel and property, the Government's personnel and property, and the general public.

Furthermore, nothing in this PWS shall relieve the contractor of its responsibility for complying with applicable Federal, State, and Local laws, ordinances, codes and regulations (including those requiring applicable licenses and permits) in connection with the performance of this contract.

10. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/INFORMATION

10.1 The Government does not anticipate the issuance of GFP, GFE, or GFI for the performance of this requirement.

11. QUALITY CONTROL

11.1 The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this

PWS. The QCP shall, at a minimum provide a method for performing inspections;

identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

12. QUALITY ASSURANCE

12.1 The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms and performance of the requirements in the PWS. The Government will make every effort to ensure that the surveillance methods used are conducted in an objective, fair, and consistent manner.

12.2 Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the CO will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

13. PLACE OF PERFORMANCE

13.1 Place of Performance will be Little Creek, VA

14. PERIOD OF PERFORMANCE

14.1 TBD- Twelve month from date of award.