Attch 1 SOW.pdf

STATEMENT OF WORK (SOW)

FOR

LENEL SERVICE and MAINTENANCE PLAN

1. DESCRIPTION OF REQUIRMENT. The vendor will provide full functionality for existing/installed Lenel access control system hardware and software. The requirement is for one year of maintenance, service, and support of Lenel Access Control System (ACS) and semi-annual preventative maintenance, and annual Lenel software update and support plan of ACS equipment and workstations in buildings 1312, 1310, 1358, 68, 18C, 351, and 614 at Eglin AFB, FL. Vendor must be an authorized seller of Lenel products and services vendor that is capable of supporting the existing infrastructure.

1.1. Maintenance, Support and Service Agreement. Maintenance, support, and service agreement will include 24/7 service support. Receive priority over customers without a service agreement with a four-hour emergency response time and eight-hour non-emergency response time. Replacement equipment for all installed systems found to need repair or replacement at no additional cost. Avoid downtime with provided loaner equipment during parts repair/replacement. Labor for service provided at no additional cost.

1.2. Semi-Annual Preventative Maintenance Inspections. Semi-annual preventive maintenance shall include inspections, testing and adjusting of card/PIN reader controller doors, perimeter door position switches, equipment enclosures and service/storage equipment racks.

Battery testing of all system backup batteries with replacement of batteries as needed at no additional cost. System checks including error logs, false alarms, trouble conditions, badge printer errors and corrections of these issues. Reader and door hardware testing. Badge printer function. Back up of access control system configuration. Run system-wide diagnostic reports in order to identify nuisance alarms and/or faulty equipment and, if needed, perform repairs at no additional cost.

1.3. Lenel Software and SUSP Updates. Vendor shall provide SUSP updates on an annual basis for each of the stand-alone Lenel systems noted below. The updates shall include all required firmware updates to each system controller as well as any Lenel software updates, patches, or hot fixes produced by Lenel during each contract period at no additional cost.

Software update services will be provided during each planned semi-annual preventive maintenance inspection should any updates be available and approved by the Government for use on the system.

1.4. Contract Responsibilities. Vendor shall provide all management, tools, supplies, test equipment, parts, and site lead labor necessary to perform the maintenance and repair of all covered equipment.

1.5. Period of Performance. The agreement covers the base year period from date of award for one calendar year.

1.6. Execution and Delivery. Upon award, vendor will coordinate with the 350 SWW Advanced Programs office to finalize the dates and times for the semi-annual preventive maintenance inspections. The vendor will need to involve the following department personnel: Security and Comm departments. All preventative maintenance performed will be done during normal business hours Monday through Friday, 0800 to 1700 local time.

1.7. Documentation. Documentation will include test results for each location and system that clearly shows the customer has witnessed the test procedures and signed off as working. This reports/documentation will be provided quarterly.

1.8. Customer/Third Party Furnished Property and Services. The contractor will provide all required employee information to an authorized Government representative upon request. The customer will provide access the 350 SWW facilities for system inspections and service purposes. Each Lenel access control server and client workstation OS will be provided and maintained by the Government. Escort, if any are required, will be provided by the Government.

1.9. Protection of Property. The contractor shall perform all work in strict accordance with applicable safety standards and codes to eliminate the possibility of damage to any installed government machinery, equipment, building structures, or personal property. The contractor shall make every effort to protect the government property as well as personal property located in the vicinity of the work area. Property, government or personal, which may be in the proximity of the contractor’s work area, shall be identified by the contractor prior to work.

2. Contractor Personnel.

2.1. Contractor/Employee Base Pass and Identification, Special Clearances, and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFAR 5352.242-9000, Contactor Access to Air Force Installations and other requirements state herein.

The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor employees are required to wear or prominently display installation identification badges or contractor-furnished identification badges visiting or performing work on the installation.

2.1.1. Contractor Employee List. This form shall list every employee requiring base access.

Every time employees change; it shall be updated to reflect additions and/or deletions. Identify those individuals designated as escorts to a reasonable number (i.e. one or two). The contractor shall coordinate with the Contracting Office representative for submissions of this employee list and acquiring base access. The contractor shall submit the employee listing the Contractor Officer no less than 3 days prior to the performance state date and at least one day prior as changes occur.

2.1.2. Upon notification of the employee listing being forwarded to the Visitor Control Center (VCC), all contractor employees shall report to the VCC to complete the required documentation for base access. Contractor employees shall be required to provide two (2) forms of identification

IAW paragraph 2.1.2 above. If an employee will be driving on Eglin AFB, they are required to provide a valid driver’s license, vehicle registration, and proof of insurance.

2.1.3. During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

2.1.4. Upon completion or termination of the contract or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to employees are returned to the issuing office.

2.2. Physical Security. The contractor shall ensure no government owned or controlled real or personal property is damaged during any service provided under the contract. The contractor will be responsible for the repair or replacement of any government property damaged by the contractor.

2.3. Conservation of Utilities. The contractor shall make sure employees practice energy conservation to include all government furnished utilities.

END STATEMENT OF WORK