Attachment L - Reference Questionnaire.pdf
PDF 113 KB Posted
- Solicitation number
- ITN-12052
- Issued by
- Bay County, Florida
About this file
Attachment L is a Reference Questionnaire form from the Florida Department of Corrections (FDC) for Solicitation FDC-ITN-25-069 regarding the Operation and Management of Contractor-Operated Correctional Facilities. The document is a standardized evaluation tool designed to gather detailed feedback from previous references about a vendor's performance, with 12 specific scoring questions covering contract implementation, deadline adherence, staff performance, customer service, and overall vendor effectiveness. Each question is assigned a numeric score ranging from 0-8, allowing references to provide a comprehensive assessment that will be used in evaluating a vendor's qualifications for operating the Bay Correctional Facility, a 985-bed minimum/medium security male adult correctional facility.
The questionnaire's scoring methodology enables a maximum total score of 60 points, with critical evaluation areas including contract implementation quality, performance deadline consistency, reporting accuracy, staff knowledge, cooperative working relationships, and willingness of previous clients to re-engage with the vendor. Key scoring categories emphasize the vendor's ability to meet contractual obligations, manage key staff effectively, provide excellent customer service, and demonstrate comprehensive understanding of contract requirements. The form requires verification by a reference's authorized representative, providing an additional layer of accountability and credibility to the vendor evaluation process.
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Text version
ATTACHMENT L
REFERENCE QUESTIONNAIRE
FDC-ITN-25-069
Operation and Management of Contractor-Operated Correctional Facilities
This form will be completed by the Department utilizing the information provided on Form 4, Business Experience.
Vendor’s Name:
Reference’s Name:
Primary Contact Person: Alternate Contact Person:
Primary Phone Number: Alternate Phone Number:
The following questions will be asked of each reference. Score
1. Briefly describe the services the Vendor performed for your organization: N/A
2. How would you rate the contract implementation with this Vendor? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0
3. Did the Vendor consistently meet all of its performance/milestone deadlines? Yes = 4, No = 0
4. Did the Vendor submit reports and invoices that were timely and accurate? Yes = 4, No = 0
5. Did you impose sanctions, penalties, liquidated damages, or financial consequences on the Vendor during the last 12 months? Yes = 0, No = 4
6. How would you rate the Vendor’s key staff and their ability to work with your organization? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0
7. Did you ever request dismissal of any key staff? Yes = 0, No = 4
8. Did the Vendor’s project/Contract Manager effectively manage the contract? Yes = 4
No = 0
9. How would you rate the Vendor’s customer service? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0
10. Was the Vendor’s staff knowledgeable about the contract requirements and scope of services? Yes = 4, No = 0
11. Did the Vendor work cooperatively with the organization during the course of the contract? Yes = 4, No = 0
12. Would you contract with this Vendor again? Yes = 8, No = 0
Total Score:
Reference Verified by:
Name (printed) Title
Signature Date
File details come from the government source that posted it. Updated .