Attachment J.1 - NWR Maintenance Performance Work Statement.pdf

Page 1 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

The Department of Commerce

National Oceanic and Atmospheric

Administration Attachment J.1 – NWR Maintenance Performance Work Statement

For

Dissemination Systems Branch

NOAA Weather Radio

National Maintenance Contract

Page 2 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

1.0 GENERAL

This is a services purchase order to provide maintenance services for NOAA Weather Radio (NWR) and NOAA Weather Wire Service/ GEONETCast Americas Satellite Ground Terminals, a center in the Office of Dissemination (DISS), part of the National Weather Service (NWS), a line office of the National Oceanic and Atmospheric Administration (NOAA) under the Department of Commerce (DOC). The Government shall not exercise any supervision or control over the task order service providers performing the services herein. Such task order service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards in this purchase order.

1.1 Background

The National Oceanic and Atmospheric Administration (NOAA), National Weather Service (NWS) operates the NOAA Weather Radio (NWR) All Hazard Network to provide continuous transmissions of recorded and live weather and appropriate hazard warning information to the public. A NWR system consists of an audio control console located in a Government Weather Service Office, a transmitter system, including antenna and transmission line, located at a remote site (often collocated with and hosted by a commercial or educational TV/radio transmitter and tower) and a communication link (telephone line, microwave link, Ultra High Frequency (UHF) link, Internet Protocol (IP) digital link, or a combination of these) between the two locations.

The U.S. Department of Commerce (DOC), National Oceanic and Atmospheric Administration (NOAA), National Weather Service (NWS) provides weather forecasts, watches, warnings, and other emergency messages to the public and emergency managers via the NOAA Weather Wire Service (NWWS). The primary purpose of NWWS broadcasts is to reliably deliver weather information and all-hazard emergency warnings to habitant areas at risk, with sufficient lead time, to take appropriate actions in time and reduce the likelihood of property damage, injury, or death.

NWWS is a satellite and internet based service to deliver weather and all-hazards text product messages to subscribers representing Government, media outlets, emergency managers, and others for redistribution to the general public. The NWWS network broadcasts weather forecasts, watches, warnings, and all-hazards information 24 hours a day, 7 days a week, 365 days a year.

The GEONETCast – Americas (GNC-A) satellite broadcast service is a backup dissemination service for the NWS Internet-based Global Telecommunication System (GTS) Internet File Service (GIFS). Fourteen (14) NWS sub-channels on the GNC-A satellite broadcast service, provide National and International weather observations, forecasts, watches, and warnings to North and Central America and to stations in the Caribbean, 24 hours a day, 7 days a week, 365 days a year. The GNC-A broadcast is unrestricted, allowing anyone with a properly configured ground station to receive all the information carried on the broadcast.

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1.2 Scope

The PWS within this document, pertains to the transmitter system portion of the NWR network only. The PWS also pertains only to the satellite ground terminal portion of the NWWS and GNC-A systems. All systems are installed within the United States and its territorial possessions.

The Contractor shall provide all personnel, supervision, and other items and services necessary to meet the specific functions and requirements as stated below in the requirements section 2.0 “Specific Requirements/ Task Requirements” of this PWS, all required to support the specified systems for the entire period of performance of the contract awarded for this PWS.

1.3 Objective

The purpose of this acquisition is to provide Contractor services in support of the execution of NWR’s mission, to provide real-time maintenance services for the specific systems, which disseminate weather and climate information and forecasts to the various stakeholders, including the public.

1.4 Applicable Documents

● NWSI 10-1710 - NOAA WEATHER RADIO ALL HAZARDS (NWR)

DISSEMINATION

https://www.weather.gov/directives/sym/pd01017010curr.pdf

● NWSI 10-1711 - NOAA WEATHER RADIO ALL HAZARDS (NWR) SYSTEMS

MANAGEMENT

https://www.weather.gov/directives/sym/pd01017011curr.pdf

● NWSI 10-1712 - NOAA WEATHER RADIO (NWR) ALL HAZARDS SPECIFIC

AREA MESSAGE ENCODING (SAME)

https://www.weather.gov/directives/sym/pd01017012curr.pdf

● NWSI 10-1715 - ENTERPRISE - NOAA WEATHER WIRE SERVICE (NWWS)

DISSEMINATION

https://www.weather.gov/directives/sym/pd01017015curr.pdf

1.5 Compliance Documents

● FIPS 201-2, Personal Identity Verification (PIV) of Federal Employees and

● Contractors dated August 2013

● Department of Commerce (DOC) IT Security Program Policy and Minimum

Implementation Standards, Revised June 30, 2005

● National Oceanic and Atmospheric Administration (NOAA) IT Security Manual 212-

1302, Version 4.2, March 31, 2008 https://www.weather.gov/directives/sym/pd01017010curr.pdf https://www.weather.gov/directives/sym/pd01017011curr.pdf https://www.weather.gov/directives/sym/pd01017012curr.pdf https://www.weather.gov/directives/sym/pd01017015curr.pdf

Page 4 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

● Federal Travel Regulation (FTR); 41 Code of Federal Regulations (CFR), Chapters 300 through 304

1.6 Performance Requirements Summary

This PWS includes a Performance Requirements Summary (PRS) see section 11.0. The PRS plays an integral role in the administration of the Task Order. In addition to any applicable inspection clauses or other related terms and conditions contained in the Task Order, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the Contracting Officer’s Representative (COR). Evaluation of the Contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the Task Order and will not be changed or otherwise modified without prior written approval of the Contracting Officer.

2.0 SPECIFIC REQUIREMENTS/TASKS

Product and service creation and delivery are accomplished with integrated teams of staff that are made up of a mix of Time and-Materials and Firm-Fixed-Price work. Project Plans are created on an annual basis that detail the specific required tasks.

2.1 TASKING OVERVIEW: The following high level overview of all tasking requirements for the PWS is provided in this section. More detailed requirements for each of these high level task definitions is contained within subsequent sections of the PWS.

2.1.1 NWR Support Requirements

2.1.1.1 Field Maintenance and Logistics Support: (Firm Fixed Price) The Contractor shall provide direct field maintenance support, depot maintenance support, logistics support, and other services to the transmitter systems listed in Attachment 1Al, on a Firm Fixed Price (FFP) basis.

Detailed requirements for field maintenance support are defined in PWS section 2.2

2.1.1.2 Depot Maintenance and Logistics Support: (Firm Fixed Price) The Contractor shall also provide the following services:

1) Depot maintenance, logistics support, and other services shall be provided to the transmitter systems listed in Attachment 1A2, on a FFP basis.

2) Depot maintenance, and logistics support shall be provided for only the Remote Off Air Monitoring System (ROAMS) at the sites listed in Attachment 1B, on a FFP basis.

Detailed requirements for Depot maintenance and logistics support are defined in PWS section 2.3

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2.1.1.3 Miscellaneous Maintenance Support Services: (Time and Materials) The Contractor will also be required to provide other miscellaneous support services at transmitter sites that fall outside the scope of the FFP Field and Depot Maintenance/Logistics support, such as site surveys, antenna system repairs/refurbishments and RF transmission line repairs and refurbishment, on a Time and Materials (T&M) basis. Detailed requirements for Miscellaneous Services maintenance support are defined in PWS section 2.6.

2.1.1.4 Government Maintenance of NWR Sites: The Government reserves the right to maintain by itself, or through other contractual arrangements, individual NWR transmitter sites or groups of sites. Due to possible additions of new transmitter sites through the NWR Network upgrade and expansion process, relocations of existing sites, and changes to cooperative agreements with other parties, the Government reserves the right, with Contractor coordination, to: change, or enhance the transmitter site equipment configuration; change the number of sites and site locations listed in Attachments 1A1, 1A2, and 1B; and, change the depot support requirements for site locations listed in Attachments 1Al, 1A2, and 1B.

2.1.2 NWWS and GNC-A Support Requirements

2.1.2.1 NWWS/GNC-A Preventive Maintenance and Help Desk Support: (Firm Fixed Price) The Contractor shall provide Help Desk Support and preventive maintenance services for the NWWS and GNC-A satellite ground terminal end user sites listed in Attachment 2A1, on a FFP basis. Help Desk and maintenance support and services shall be provided and available twenty-four (24) hours per day seven (7) days per week, 365 days per year, on a FFP basis. Detailed requirements for this support are defined in PWS section 2.4.

2.1.2.2 NWWS/GNC-A Corrective Maintenance/Miscellaneous Services Support: (Time and Materials) The Contractor will also be required to provide other miscellaneous support services at satellite ground terminal sites such as corrective maintenance and installation of new satellite ground terminal equipment. Detailed requirements for this support are defined in PWS section 2.6.1.10

2.1.3 NWR Transmitter and NWWS/GNC-A Site Access

Contractor personnel shall be able to meet the requirements for obtaining NOAA Contractor Common Access Cards (CAC) (including background checks). These cards may be required for unescorted access to some NWR transmitter and NWWS/GNC-A sites. Many NWR Transmitter sites reside on leased property owned by non-Federal Government entities. In some cases, these site owners may require additional background checks for site access to conduct on site maintenance requirements as defined in this PWS.

2.1.4 Contract Periods of Performance: This contract covers two (2) unique periods of performance as follows:

Phase-In Period - The Contractor shall provide the services required in Section 2.7 (non-incumbent Contractors).

Page 6 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

Performance Period - The Contractor shall provide the services required in Sections 2.1, 2.2, 2.3, 2.4, 2.5, 2.6 and 2.8

2.2 Field Maintenance and Logistics Support Sites Detailed Requirements (All of 2.2 Firm Fixed Price)

The Contractor shall provide on site field maintenance and maintenance support services for the equipment listed in Paragraph II of Attachment 1D at the NWR site locations listed in Attachment lAl. All services in Section 2.2 shall be handled on FFP basis. Upon completion of any action listed below, the transmitter system shall be fully operational and functional at the authorized output power, within required frequency and modulation tolerance, and in compliance with all technical descriptions and specifications of Attachments 1D1, 1D2, 1D3, 1D4, 1D5 (as listed below) and the Original Equipment Manufacturer (OEM) equipment manuals.

Attachment 1D1 - CEC (WR300B, WR1000B) Attachment 1D2 - Crown - IREC (WRG100, WRG300, WRG1000) Attachment 1D3 - Armstrong (G100, G300, G1000) Attachment 1D4 - Armstrong (G300B, G1000B) Attachment 1D5 – Nautel (NG300, NG1000)

The Contractor, at some time during any visit to a site, shall arrange for the associated Weather Forecast Office (WFO) to transmit alignment signals for the purpose of verifying signal level on the audio program line and resulting modulation deviation. Any change in signal level from the previous visit shall be reported to the WFO. The Contractor shall notify the WFO when the work is completed and the system is fully operational.

2.2.1 Maintenance Service and Support Requirements for Field-Maintained Transmitter Equipment

For the transmitter equipment listed in Paragraph II of Attachment ID, the Contractor shall provide all labor, transportation, travel, and all replacement and repair parts for maintenance and maintenance support activities at the locations listed in Attachment 1Al. All maintenance and maintenance support visits to a transmitter site shall be documented in accordance with the Site Activity Report identified in Section 2.5.2.3. Maintenance services shall be provided in such a manner that the availability requirements specified in Section 2.2 are met.

2.2.1.1 On-Site Routine Maintenance

As a minimum, the Contractor shall perform routine maintenance once every preventive maintenance cycle period (as defined in Attachment 1A1 for each NWR transmitter site), in accordance with the requirements stated in following four Attachments:

• 1El "NWR Continental Electronics Transmitter Preventive Maintenance Schedule and Performance Measurements (CEC models WR300B, WR1000B)"

• 1E2 "NWR Crown Transmitter Preventive Maintenance Schedule and Performance Measurements (Crown models WR-100, WR-300, WR-

Page 7 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

1000)"

• 1E3 "NtraWR Armstrong Transmitter Preventive Maintenance Schedule and Performance Measurements (Armstrong models G100, G300, G300B, Gl000, G1000B)"

• 1E4 "NWR Nautel Transmitter Preventive Maintenance Schedule and Performance Measurements (Nautel models NG300 and NG1000)”.

The preventive maintenance cycle periods defined in Attachment 1A1 shall take precedence over any preventive maintenance cycle periods defined in attachments 1E1, 1E2, 1E3 and 1E4.

Not all transmitter locations have lightning protection systems installed. The Contractor shall notify the COR of all contractor-maintained transmitter sites that do not have antenna, A.C.

power, or phone line lightning protection equipment or devices properly installed on the transmitter system following routine maintenance visits.

The Contractor shall inspect emergency power generators and their fuel tanks as indicated in the “Generator Inspection” column of Attachment 1A1. For sites indicated in Attachment 1Al as "L" for Look, the Contractor shall only inspect the generator. For sites indicated in Attachment 1Al as ”R” for Run, the Contractor shall both inspect and test the generator/automatic transfer switch verifying normal operation. Generator inspection and testing shall be accomplished in accordance with the procedures contained in the section entitled “Backup Generator and Automatic Transfer Switch Checks and Testing” of Attachments 1E1, 1E2, 1E3 and 1E4.

The Contractor is not authorized to perform any maintenance or repair actions on any generator, only to inspect the generator or verify correct operation using the procedure above. The Contractor shall notify the cognizant WFO prior to and upon the completion of any generator run testing performed. If the generator system does not operate as expected when verified using the above procedure, the Contractor shall immediately notify the cognizant WFO and the COR of issues observed, so they may notify appropriate NWS regional facilities’ personnel. All generator inspections and run tests shall be included in site activity reports as defined in section

2.5.2.3. At sites where generators will be run, training will be provided to Contractor personnel on generator operation.

The Government reserves the right to periodically modify the "Maintenance Schedule” attachments defined in this section. In addition, the maintenance data log attached to the transmitters shall be updated and a copy of the log submitted to the designated Government offices per the requirements of Section 2.5.2.2.

The Contractor shall notify and coordinate with the WFO no less than 48 hours in advance of a routine visit. The Contractor shall allow the WFO to coordinate the visit and also to determine if external conditions such as impending weather will require a delay in the routine maintenance visit.

2.2.1.2 Corrective Maintenance

Page 8 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

The Contractor shall perform all corrective maintenance whether identified by the Contractor or requested via a service call. Corrective maintenance is defined as a repair action required because a transmitter is operating outside of its normal, defined operating parameters. When corrective maintenance is required due to a service call, routine maintenance in accordance with Section 2.2.1.1 shall also be performed prior to leaving the transmitter site.

2.2.1.3 Routine Remote Monitoring

The Contractor shall remotely monitor the Contractor maintained transmitters on a monthly basis to verify that parameters are within specifications. Monitoring shall be done using Transmitter Specific dial-in software and ROAMS audio monitoring on CEC, Crown, Armstrong and Nautel transmitters.

2.2.1.4 Maintenance Service Requirements for Transmitter Site System Equipment

The Contractor shall maintain the transmitter site systems equipment items listed in Paragraph II of Attachment 1D, with the exception of maintenance work that requires a certified transmission tower climber. The Government will also make available replacement or repair parts from MII (Attachment 1C5) stored at the Contractors facility. The Government will bear all costs associated with shipping these parts to the field, billable by the Contractor to a specific shipping CLIN associated with the awarded contract as a T&M expense. Transmitter site systems maintenance work that requires a certified transmission tower climber will be handled in accordance with Section 2.6, Miscellaneous Services.

2.2.1.5 Required Maintenance Services

The Contractor shall repair, test and align the transmitter assemblies listed in Attachment 1C2 received from the site locations listed in Attachment 1Al as a result of corrective maintenance.

Each assembly received shall be repaired using best commercial practices, tested using Government-approved test procedures and fixtures as required in Section 2.8, and aligned in accordance with OEM specifications. Each assembly shall then be tested for proper functioning in accordance with OEM specifications and "burned-in" in the GFP Depot Test Bed transmitter for a minimum of 16 hours. These assemblies shall then be restocked for future issuance.

Methods and procedures' for repairing, servicing, testing and aligning transmitters and assemblies shall be approved by the Government to ensure that repaired equipment and assemblies meet original transmitter system specifications. The technical descriptions and specifications of the transmitter equipment is included in Attachments 1D1 through 1D5.

If a received transmitter assembly is deemed un-repairable by the Contractor, the Contractor shall replace it with a new assembly at Contractor expense.

2.2.1.6 Warranty Maintenance and Parts Support for Contractor Maintained Transmitter Systems

Some Contractor Maintained NWR transmitter equipment is still under the Original Equipment Manufacturer (OEM) parts warranty. NWR transmitter warranty expiration dates for Contractor

Page 9 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement maintained systems are listed in Attachment 1Al. The Contractor shall be responsible for all routine and corrective maintenance of NWR transmitters still under OEM warranty, and the Contractor shall ensure that any defective parts and assemblies under warranty are returned to the OEM for warranty repair or replacement. The Contractor shall be responsible for all warranty parts tracking. All warranty repair activity shall be reported in the monthly maintenance and status reports (Section 2.5.2.2).

2.2.2 System Availability

The NWR transmitter system operates 24-hours-a-day, 365-days-per-year. Site outage time for Contractor maintained transmitter systems shall not exceed an average of 88 hours per-year/per-site, when averaged across all Contractor maintained sites listed in Attachment 1A1.

2.2.2.1 Site Outage and Restoration

A site outage is defined as the loss of ability to transmit broadcast quality audio at the required output power. Site outages caused by "Acts of God" or vandalism shall be corrected as soon as possible under Section 2.6, Miscellaneous Services, with the exception of site outages caused by lightning strikes. Site outages determined to be caused by lightning strikes shall not be considered “Acts of God” under the contract resulting from this PWS. Instead, lightning strike outages/damage shall be handled under the firm fixed price basis described in PWS section 2.1.1.1, as any other site outages that are as described in section 2.2. Restoration time and cost shall be coordinated with COR for these types of outages. Current weather conditions or forecasts for the affected site area will determine the urgency of the restoration. All other site outages shall be corrected so that the Mean Time to Restore (MTTR) shall not exceed 18 consecutive hours. The maximum restoration time for any site outage shall not exceed 48 consecutive hours (including nights, weekends and holidays, regardless of Contractor's normal business hours) for all corrective service calls, unless an extended period is granted by the COR.

Any extension request shall be made to the COR within 48 hours of the site outage. COR authorized extensions may include but will not be limited to lack of GFE spare parts due to the Government's discretion, requests by the controlling WFO, and unsafe working conditions.

The Contractor shall provide a means to guarantee that calls for service will be answered and responded to 24-hours-a-day, 365-days-per-year.

Outage time starts when the Contractor is notified of a problem or when an attempt is made to notify the Contractor through the specified calling means above and the Contractor cannot be reached. The outage time ends when: (1) the Government is notified by the Contractor that the system is repaired and is available for use, and that broadcast-quality audio is again being transmitted at full authorized output power and the transmitting system meets all the required technical specifications of Attachment 1D1, 1D2, 1D3, 1D4, 1D5, and the OEM equipment manuals; and (2) the Government monitoring system, as applicable, verifies the quality of the received signal.

2.2.2.2 Degraded Operational Capability Notification of Outage

Page 10 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

A transmitter site is considered in a degraded operational mode if the site is operating at full authorized power and is transmitting broadcast quality audio, but has components which are not operating to their full capacity. The Contractor shall perform corrective maintenance on a degraded site as described in Section 2.2.1.2. The Contractor shall respond to an operationally degraded site within 72 hours of notice and restore it to full operation within 120 hours. A site outage is considered an emergency and has precedence over a degraded site. COR authorized extensions may include but will not be limited to lack of GFE spare parts due to the Government's discretion, requests by the controlling Weather Office, and unsafe working conditions.

2.2.2.3 Notification of Outage

The Contractor shall provide telephone contact information to the Government for notifying the Contractor of outages. Outage calls shall be answered and responded to 24-hours-a-day, 365-days-per-year. It is the responsibility of the Contractor to ensure that notification can be made per specified service calling means. The Contractor shall obtain approval from the WFO before performing any routine or corrective maintenance that would cause an outage. Upon completion of the maintenance service: (1) the forecast office shall be notified that the transmitter is repaired, available for use, and broadcast-quality audio is again being transmitted at full authorized output power; (2) the transmitting system meets all the required technical specifications of Attachment 1D1, 1D2, 1D3, 1D4, 1D5, and the OEM equipment manuals; and,

(3) the Government monitoring system, as applicable, verifies the monitored transmitter parameters are within the prescribed limits and the received signal is of good quality.

2.2.2.4 False Repair Calls (FRC)

The Contractor should expect to receive service calls that are not directly related to a failure of the NWR transmitter system. When the Contractor responds to a service call that is subsequently classified as a FRC, the Contractor will notify the COR and so note and document the cause and effect of the NWR transmitter outage in the Monthly Maintenance Activity Report.

Historically, less than 8 percent of all service calls have been classified as a FRC in the past.

However, there is no guarantee that this rate will continue.

2.2.3 Annual Signal Strength Measurement

The Contractor shall perform annual signal strength measurements at each contractor-maintained transmitter site to ensure that overall system performance has not deteriorated. The signal strength measurements shall be made at a minimum of eight different land locations that are approximately 45 degrees apart and a minimum of 5 to a maximum of 20 statute miles radius from the transmitter site (the Contractor shall use the same locations as used the previous year and each year thereafter for continuity). The time interval between the annual measurements shall be 12 months ±20 days.

The government will provide the contractor with previous signal strength reports for each site (where available) to show the annual signal strength measurement locations. A signal strength measurement report shall be provided to the Government (COR) within 15 days of the performed

Page 11 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement measurements. These reports shall be delivered in Microsoft Excel format and provide the following information:

a. Transmitter Location

b. Transmitter Frequency

c. Transmitter Call Sign

d. Transmitter Type/Manufacturer

e. Transmitter Output Power

f. Transmitter Antenna Type, Height and Orientation

g. Signal Strength Measurements, in both microvolts/meter and dB microvolts/meter

h. Date of measurements

i. Address or geographical descriptor of each measurement location

j. Radial distance from transmitter antenna to each measurement location, accurate to within 0.1 miles

k. Measurement device used to collect signal strength data

The measurements at all sites shall be performed using calibrated (traceable to National Institute for Standards and Technology (NIST)) test equipment designed to measure RF field strength in the appropriate units and using identical measurement procedures.

2.2.4 Contractor Personnel Technical Requirements

All Contractor personnel performing routine and corrective maintenance on the NWR transmitter system shall have appropriate technical qualifications, training, and experience to perform the required work on high power radio frequency (RF) VHF FM transmitter systems.

Specific knowledge and experience related to the NWR transmitters listed in Attachments 1D1, 1D2, 1D3, 1D4 and 1D5 are highly desired. No field personnel shall be replaced by someone less qualified than the originally proposed person. The cost for any specific training required by the contractor for maintenance and repair of the NWR transmitter systems addressed in this PWS shall be borne by the contractor, including travel costs to attend such training.

2.2.5 Contractor Performance Monitoring

The Government reserves the right to monitor the routine and corrective maintenance performance of the Contractor at any NWR transmitter site listed in Attachment 1Al.

2.3 Depot Maintenance and Logistics Support Sites Detailed Requirements (All of 2.3 Firm Fixed Price)

The Federal Government, either using its own personnel or through contractual arrangements with other parties, provides on-site maintenance for additional NWR transmitter systems. These sites will be referred to as “Depot Maintenance and Logistics Support Sites".

The Contractor will provide the following maintenance support services for the equipment listed in Paragraph I of Attachment 1D for the Depot Maintenance and Logistics Support transmitter system sites listed in Attachment 1A2. In addition, the Contractor will provide logistics support and depot maintenance of the Remote Off Air Monitoring System (ROAMS) units only for all

Page 12 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement sites listed in Attachment 1B. The ROAMS units are a single chassis contained within every NWR transmitter unit, and are used for monitoring the NWR transmitter performance, via a Plain Old Telephone System (POTS) phone line. All services in Section 2.3 shall be handled on FFP basis.

2.3.1 Logistics Support

The Contractor shall provide and maintain a warehouse facility for meeting the logistics support requirement. The Contractor will receive requests for parts and assemblies listed in Attachment 1C2, for Depot Maintenance and Logistics Support Sites listed in Attachments 1A2 and 1B.

Requests will be either on a routine or emergency basis. The Contractor shall provide a point of contact and telephone contact information for ordering logistics items for Depot Maintenance and Logistics Support Sites.

All logistics items, whether expendable or repairable, shall be maintained by the Contractor, and shall ensure that all emergency and routine requests are processed within the specified time period required under this PWS. The Contractor shall demonstrate, upon request, proper stock levels, stock maintenance, scrap management and shipping methods during periodic and unscheduled visits by the Government.

2.3.1.1 Response to Routine Requests

A request for logistics support is considered routine if the requirement is for a site operating in a degraded mode as defined in Section 2.2.2.2. The Contractor shall respond to routine requests for logistics support and will ship all items within 72 consecutive hours (including nights, weekends and holidays regardless of Contractor's normal business hours) of initial request.

Shipment of the required parts shall be F.O.B. Destination. The Contractor shall bear all shipping costs associated with routine logistics support requests. The Contractor shall ship all routine logistics requests by a traceable means, such that all routine shipments are delivered within 5 business days of the time they leave the Contractors facility.

The Contractor shall notify the COR of apparent excessive or inappropriate requests for logistics support from transmitter sites listed in Attachment lA2, and lB, by the next business day. The COR will instruct the Contractor on the disposition of these types of logistics support requests.

2.3.1.2 Response to Emergency Requests

A request for logistics support is considered an emergency if a site has experienced an outage as defined in Section 2.2.2.1. The Contractor shall respond to emergency requests for logistics support and will ship all items within 24 consecutive hours (including nights, weekends and holidays regardless of Contractor's normal business hours) of initial request. Shipment shall be F.O.B. Destination. Emergency shipments shall be shipped by traceable means for next day delivery, where this type of service is available. If next day delivery is not available, the Contractor shall ship using the quickest available delivery method to the destination location.

The Contractor shall bear all shipping costs associated with emergency logistics support requests.

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The Contractor shall notify the COR of apparent excessive or inappropriate requests for Emergency logistics support from transmitter sites listed in Attachment lA2, and lB, by the next business day. The COR will instruct the Contractor on the disposition of these types of logistics support requests.

2.3.2 Repair and Technical Consulting Services for Attachment 1A2 sites

The Contractor shall provide repair services and expert technical consulting services relating to the transmitter systems specified in 1D, Paragraph I for all sites listed in Attachment IA2. This includes resolution of all technical questions, on the transmitter system equipment listed in Attachment 1D, Paragraph I, and on the transmitter assemblies (listed in Attachment(s) 1C2).

The Contractor shall receive defective NWR transmitter parts and assemblies from the Depot Maintenance and Logistics Support Sites listed in Attachment 1A2. Each assembly received shall be repaired and tested using best commercial practices, and aligned in accordance with OEM specifications to assure proper functioning of the assembly. These assemblies shall then be restocked at the Contractors facility for future issuance. Each assembly repaired shall be subjected to a 16 hour burn in test prior to the restocking process. Methods and procedures for repairing and servicing transmitters and assemblies will be approved by the Government to ensure that repaired equipment and assemblies meet original transmitter system specifications.

NWR Transmitter parts received that were damaged by "Acts of God" or vandalism shall be addressed for repair under Section 2.6, Miscellaneous Services, with the exception of parts damages caused by lightning strikes. Parts damages determined to be caused by lightning strikes shall not be considered “Acts of God” under the contract resulting from this PWS. Instead, lightning strike damages shall be handled under the firm fixed price basis described in PWS section 2.1.1.2.

2.3.3 Warranty Maintenance and Parts Support for Non-Contractor Maintained Transmitter Systems

Some Depot Maintenance and Logistics Support Site equipment is still under the Original Equipment Manufacturer (OEM) parts warranty. NWR transmitter warranty expiration dates for non-Contractor maintained systems are listed in Attachment 1A2. The Contractor shall ensure that any defective parts and assemblies received from non-Contractor maintained transmitter systems under warranty are returned to the OEM for warranty repair or replacement. The Contractor shall be responsible for all warranty parts tracking. All warranty repair activity shall be reported in the monthly maintenance and status reports (Section 2.5.2.2).

2.3.4 Logistics Replenishment for Attachment 1B Sites

The Contractor is responsible for providing logistics and depot maintenance/repair support for the ROAMS units only at the sites listed in Attachment 1B. The Contractor shall also provide depot maintenance and repair services for ROAMS units at Attachment 1A1 and 1A2 sites. The Contractor shall respond to requests from NWR field sites for replacement ROAMS units, and shall ship replacement ROAMS units to these sites, handing the shipment as routine logistics

Page 14 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement requests as defined in Section 2.3.1.1. The Contractor shall receive defective ROAMS units back from NWR field locations, evaluate them, and perform corrective maintenance on the units, to restore them to full operational capability. Repaired ROAMS shall be returned to stock at the Contractors facility, for future issuance to sites requiring new ROAMS units. A complement of spare ROAMS units will be supplied by the Government at the time of contract award, with exact quantities to be determined at that time.

2.3.5 Contractor Performance Monitoring for Attachment 1A2 and 1B Sites

The Government reserves the right to monitor the repair and logistics support service performance of the Contractor provided to any NWR transmitter site listed in Attachment 1A2 and 1B.

2.4 NWWS AND GNC-A HELP DESK AND PREVENTIVE MAINTENANCE

REQUIREMENTS (All of 2.4 Firm Fixed Price)

The Contractor shall provide Help Desk Support and preventive maintenance services for the NWWS and GNC-A satellite ground terminal end user sites listed in Attachment 2A1. Help Desk and maintenance support and services shall be available twenty-four (24) hours per day seven (7) days per week, 365 days per year. All services in section 2.4 shall be performed on a FFP basis.

The NWWS and GNC-A satellite ground terminal equipment listed in the Table below shall be covered for Help Desk and Preventive Maintenance services.

Item Part Number Satellite Dish Antenna: 1.8 meter, 2.4 meter, 3.7 meter or

3.8 meter diameter (including the Feed Horn)

Varies by Site

Low Noise Block Amplifier

(LNB)

Norsat - 3120F or equivalent

DVB-S2 Satellite Receiver Novra – S300N L-band RF cable and connectors

RG11 or equivalent plenum rated coaxial cable, 75 ohm impedance, terminated with F type male connectors.

Equipment Covered for Help Desk and Preventive Maintenance Services

Page 15 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

The end users NWWS and GNC-A computer processing equipment, located beyond the satellite receiver, is not covered for Help Desk or maintenance support.

Below is a diagram of typical NWWS or GNC-A satellite ground terminal cabling interconnections at supported sites:

NWWS or GEONETCast Downlink (from SES-1 or Intelsat 21

Satellite)

Ethernet cable

RG11 RF Cable, up to 450 feet

End User Server (End User Software)

2.4m Dish Antenna

LNB

Novra S300N Receiver

InsideOutside

Baird VL-4m non-penetrating mount

2.4.1 Satellite Broadcast Services Background Information

The satellite portion of the NWWS broadcasts products in a DVB-S2 compliant format and delivers NWWS products on a common satellite transponder with the existing NWS NOAAPort Satellite Broadcast Network (SBN). The NWWS satellite broadcast originates from the Galaxy 28 satellite, located at a longitude of 89W. The GNC-A satellite broadcast originates from the Intelsat 21 satellite, located at a longitude of 58W.

2.4.2 Help Desk Support

The Contractor shall provide a toll free telephone number and e-mail address to contact the Help Desk for NWWS and GNC-A satellite ground terminal technical support. The Help Desk shall also be available to communicate with and support the NWS Telecommunications Operations Center (TOC), who serves as the Tier 1 help desk for the entire NWWS network, and the NWS segment of the National Environmental Satellite, Data, and Information Service (NESDIS)

Page 16 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

GNC-A satellite broadcast service. The Contractor shall provide a means to guarantee that calls and e-mails for help desk support will be answered and responded to 24-hours-a-day, 365-days-per-year.

The Help Desk shall accept telephone calls and e-mails in response to problems and/or issues NWWS and GNC-A satellite ground terminal end users are experiencing, or problems the NWS TOC reports for supported end user ground terminals. Upon receipt of a trouble call or e-mail, the Help Desk shall create a trouble ticket for tracking the issue. The trouble ticket shall document the issue reported, and any updates as the issue is worked. The trouble ticket shall remain open until the issue is fully resolved , at which time it shall be closed. Trouble tickets shall be e-mailed to the NWS Contracting Officer Representative (COR) when they are opened, any time they are updated with new information and when they are closed. If a trouble ticket is opened as the result of a call from the NWS TOC, the TOC shall also be copied by e-mail on all updates to the trouble ticket, including when it is closed.

The Help Desk shall provide telephone technical support for the NWWS and GNC-A end users and shall work with the end users to determine the exact cause of their problem and if possible, resolve the issue over the phone. NWS will provide the Contractor with a telephone number they can call at the TOC 24 hours a day, 7 days a week, to verify if the NWWS or GNC-A satellite broadcast services are operating normally.

If the Help Desk cannot resolve a NWWS or GNC-A satellite ground terminal issue over the phone and the issue is causing an “out of service” condition for the ground terminal, it shall trigger a miscellaneous services emergency repair action for the ground terminal site as defined in Section 2.6.1.10 of this SOW.

2.4.3 Preventive Maintenance Support

The contractor shall perform a site visit to each of the supported NWWS and GNC-A satellite ground terminal sites once every 12 months to perform preventive maintenance on the supported equipment. Preventive maintenance shall include the following:

a. Alignment of the dish antenna for peak received signal to noise ratio for the Geo-stationary satellite and transponder frequencies received by the site. Peaking shall be accomplished by adjusting the elevation, azimuth and polarization angles of the satellite dish.

b. Inspection of all outside ground terminal components for weather related damage or wear, including the satellite dish, feed horn, LNB and coaxial cabling/connectors. If component damage or excessive wear is observed, the contractor shall document the

Page 17 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement damage/excessive wear in writing/photographs, and provide the documentation to the COR for further corrective maintenance action.

c. Full testing of the supported Satellite Ground Terminal equipment, to assure proper operation.

The Contractor shall notify and coordinate with the NWWS or GNC-A site POC no less than 48 hours in advance of a preventive maintenance visit. The Contractor shall allow that site POC to coordinate the visit and also to determine if external conditions such as impending weather will require a delay in the routine maintenance visit.

2.5 Maintenance Contract Program Support Functions (All of 2.5 Firm Fixed Price)

The Contractor shall provide the following NWR national transmitter maintenance support functions and required monthly reports. All items in section 2.5 are performed on a FFP basis.

2.5.1 Support Functions

The Contractor shall perform the following functions in support of the NWR National Maintenance Program.

2.5.1.1 Program Management

The Contractor Program Manager (PM) shall coordinate and provide quality control performance under the NWR transmitter maintenance and support contract. The Contractor PM shall be the focal point between the NWR Program Office/COR, and the Contractor.

2.5.1.2 Test Equipment Maintenance

The government-furnished test equipment listed in Attachment 1C1 shall be maintained and kept in current calibration at contractor expense. The calibration period shall be as noted in Attachment 1C1. The test equipment calibration shall be performed by the equipment manufacturer or by a calibration laboratory approved by the Government. The special test equipment manufactured by Scientific Radio Systems, Inc. (SR Systems on Attachment 1C1) will be calibrated by the Contractor according to the procedures in the equipment manuals or by Contractor prepared procedures approved by the Government. All test equipment used in the performance of this contract shall be maintained and kept in current calibration in accordance with manufacturer's recommendations and traceable to NIST.

2.5.1.3 ROAMS Programming

The Contractor shall provide remote programming services for ROAMS units at any transmitter site identified in Attachments 1A1, 1A2 or 1B upon request.

2.5.1.4 Technical Consulting Services

Page 18 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

The Contractor shall provide telephone based expert technical consulting services relating to the transmitter systems specified in Attachment ID, Paragraph II. This service shall be provided to all field sitesThis includes resolution of all technical questions and maintenance procedures on the transmitter system equipment and the major transmitter assemblies listed in Attachment ID, Paragraph II.

2.5.1.5 Logistics Support For Major Items Parts Inventory

All Major Items Inventory, as defined in Attachment 1C4, shall be stored at the Contractors facility. The Contractor shall repair failed MII items at the Government’s request, if the items are capable of repair. Replenishment and repair costs of expended MII parts and assemblies will be borne by the Government, at the Government's discretion as a Miscellaneous Service as defined in Section 2.6.

The Contractor shall report the stock levels of MII items in the Monthly Status Report (Section 2.5.2.1). The report shall include the quantity and description of assemblies.

2.5.2 Reports

The Contractor shall provide the following reports to the COR, and other designated parties. All reports shall be submitted as electronic copies, except where specifically defined as hard copies.

With the exception of the Site Activity Report, all reports shall be submitted to the COR electronically via email, in Microsoft Office Word 2016 (or later version) word processing or Microsoft Excel 2016 (or later version) format. The Specific format of reports will be subject to Government approval, unless otherwise specified. Reporting shall include Field Maintenance and Logistics Support Sites and Depot Maintenance and Logistics Support Sites as appropriate.

If required, the Government may direct the Contractor to add the marking "For Official Use Only” on selected portions of the reports.

2.5.2.1 Monthly Status Report

The Contractor shall provide a report describing all significant actions under the contract, any outstanding items requiring action by the Government, unresolved problems of importance to the Government and quality assurance activities. An on-going summary of all significant actions performed under the contract including miscellaneous services, Major Items Inventory shipments, and actions in response to contract modifications and other authorizing documents shall be updated each month and provided as part of this report.

Each monthly status report shall contain a Microsoft Excel formatted listing showing the usage of transmitter parts and assemblies in repairing systems for all manufacturers. The report shall include usage of parts and assemblies for the past month and a cumulative usage of parts and assemblies over the past one year period, grouped and summarized by transmitter type (i.e.

Continental Electronics, Nautel, Armstrong and Crown). The report shall include a summary of assemblies received for repair, actual assemblies repaired and assemblies deemed un-repairable for the past month, grouped by transmitter type. The report shall also include information on all

Page 19 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement spare transmitters configured and shipped for that month, as well as any new spare transmitters received from the Government.

Each miscellaneous service performed or other authorizing document shall be a major topic heading in the report with all actions performed under that heading listed as subtopics under the major topic heading. The subtopics shall be grouped together into like items and summarized at the end of the report with full cross references to the major topic headings and subtopics. The Contractor shall maintain an archived backup copy of each status report submitted. An electronic copy of an executive summary of the monthly status report shall be submitted to the Contracting Officer (CO) and the COR.

2.5.2.2 Monthly Maintenance Activity Reports

The Contractor shall provide reports containing a summary of maintenance activities on Contractor-maintained NWR transmitter systems. These reports shall be summarized by station and state with all activities reported for each station. Reports by station and state shall be prepared for the Central Region (CR) stations, the Eastern Region (ER) stations, and the Southern Region (SR) stations listed in Attachment 1Al. These reports shall be provided in electronic format, respectively, to:

Central Region: National Weather Service, Central Region 7220 N.W. 10lst Terrace Kansas City, MO 64153-2371 Attn: W/CR43, Electronics Program Manager

Eastern Region: NWS Eastern Region Headquarters 630 Johnson Avenue Bohemia, NY 11716-2613 Attn: W/ER41, Electronics Program Manager

Southern Region: National Weather Service, Southern Region 819 Taylor Street, Room 10A26 Fort Worth, TX 76102 Attn: W/SR41x4, Electronics Program Manager

If the Contractor desires to deliver these reports electronically via email, the COR will provide appropriate email addresses for distributing each of the NWS Regional reports to.

The information for all stations in each state and NWS region shall be combined into a single report for the total Contractor-maintained program. This report shall be provided to the COR.

These reports shall include the following information, as a minimum:

Information Description Delivery Format Reliability Summary Microsoft Excel Mean Time Between Failures (MTBF) Summary

Microsoft Excel

Page 20 of 38 Attachment J.1 – NWR Maintenance Performance Work Statement

Mean Time to Restore (MTTR) Summary Microsoft Excel Maintenance Activity Summary Microsoft Excel Repair Call Time Summary Microsoft Excel False Repair Call Summary Microsoft Excel Non-transmitter related outage hours Microsoft Excel Transmitter related outage hours Microsoft Excel Maintenance call type analysis Microsoft Word or Microsoft Excel Maintenance action cause analysis Microsoft Word or Microsoft Excel Reported/unreported transmitter repairs summary

Microsoft Excel

Monthly maintenance action documentation, including site data, transmitter maintenance data…