Attachment J-3- Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-26-R-00374
About this file
This is a Customer Satisfaction Survey (CSS) template for Federal Aviation Administration (FAA) Solicitation Number 697DCK-26-R-00374. The survey is designed to be completed by companies that have provided services under past performance contracts referenced in proposals submitted to the FAA. Respondents must provide their company name, the name of the company being rated, the person completing the survey, the relevant past performance contract number, types of services provided, and the annual contract cost.
The survey evaluates contractor performance across four key areas using a five-point rating scale (Excellent, Very Good, Good, Needs Improvement, or Unacceptable): timeliness of service delivery for weekly, bi-weekly, monthly, quarterly, and annual services; responsiveness to customer needs, requests, and complaints; problem-solving capabilities and follow-up by the contractor's operations management; and overall service performance satisfaction. Each rating category includes space for comments. The completed survey must be submitted directly to the FAA Contract Specialist at alicia.m.grant@faa.gov. A critical requirement states that surveys received directly from the company bidding on the solicitation will not be accepted; only surveys submitted by the company providing the ratings will be accepted. The document is Version 1.0, dated August 4, 2026.
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Customer Satisfaction Survey (CSS) Solicitation Number: 697DCK-26-R-00374
Company Submitting Proposal: __________________________________________________________________________________
Name of Company Completing Survey: ___________________________________________________________________________
Name of Person Completing Survey: _____________________________________________________________________________
Past Performance Contract # Referenced for Survey: _________________________________________________________________
Types of Services Provided under Contract: ________________________________________________________________________
Annual Cost of Contract: _______________________________________________________________________________________
I hereby submit the following ratings on behalf of the company named above as they submit a proposal in accordance with the Federal Aviation Administration solicitation listed above.
Signature of Person Completing Survey: _________________________________________ Date: __________________________
Are all services (weekly, bi-weekly, monthly, quarterly, and annually) completed in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly does this Contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem-solving capabilities and follow-up of this Contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Please rate your current level of satisfaction with the overall service performance provided by this Contractor.
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Thank you for completing this survey.
Please email the survey to the FAA Contract Specialist at alicia.m.grant@faa.gov.
The Company providing the ratings must submit this survey directly to FAA Acquisitions.
Any survey received directly from the Company bidding on the solicitation referenced will not be accepted.
ATTACHMENT J-4
Page 1 of 1 Version 1.0, Dated 8/4/2026
Jennifer Walker-Gome Highlight
| Customer Satisfaction Survey CSS: |
| undefined: |
| Name of Company Completing Survey: |
| undefined_2: |
| Past Performance Contract Referenced for Survey: |
| Types of Services Provided under Contract: |
| Federal Aviation Administration solicitation listed above: |
| Date: |
| Are all services weekly biweekly monthly quarterly and annually completed in a timely manner: |
| Very Good 4: |
| Good 3: |
| Needs Improvement 2: |
| Unacceptable 1: |
| Excellent 5: |
| Comments: |
| How quickly does this Contractor respond to your needs requests or complaints: |
| Very Good 4_2: |
| Good 3_2: |
| Needs Improvement 2_2: |
| Unacceptable 1_2: |
| Excellent 5_2: |
| Comments_2: |
| How would you rate the problemsolving capabilities and followup of this Contractors Operations Management: |
| Very Good 4_3: |
| Good 3_3: |
| Needs Improvement 2_3: |
| Unacceptable 1_3: |
| Excellent 5_3: |
| Comments_3: |
| Please rate your current level of satisfaction with the overall service performance provided by this Contractor: |
| Very Good 4_4: |
| Good 3_4: |
| Needs Improvement 2_4: |
| Unacceptable 1_4: |
| Excellent 5_4: |
| Comments_4: |
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