Attachment J-3 Customer Satisfaction Survey.pdf
PDF 438 KB Posted
- Solicitation number
- 697DCK-23-R-00597
About this file
This document contains a customer satisfaction survey template for a federal contract solicitation. The survey requests ratings on a scale of 1 to 5 for timely completion of services, response to needs and complaints, problem solving and follow-up capabilities, and overall service performance. It specifies that the company providing the ratings must submit the completed survey directly to the contracting officer at the Federal Aviation Administration by September 26, 2023.
The related federal contract opportunity is for janitorial services at nine Federal Aviation Administration facilities located in Ohio, Michigan, and West Virginia. It is a solicitation posted to the federal government's procurement system.
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Customer Satisfaction Survey Solicitation # 697DCK-23-R-00597
Please submit this Survey via email by September 26, 2023 at 1:00PM Eastern to the Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Melinda Davis Highlight
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00597
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by September 26, 2023 at 1:00PM Eastern to the Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
Melinda Davis Highlight
File details come from the government source that posted it. Updated .