Attachment IX - Task Order 2.pdf

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Attachment IX

PERFORMANCE WORK STATEMENT

SPECIAL MISSIONS TRAINING CENTER

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1.0 GENERAL

1.1 BACKGROUND

Force Readiness Command (FORCECOM) focus is to deliver tailored, on-demand training and learning activities to promote modernized learning that maximizes the continuous growth of a mission ready total workforce ensuring the Coast Guard's workforce is prepared to execute the full range of their responsibilities. Training is the backbone of a mission ready total workforce framework designed to facilitate professional growth. Today, FORCECOM delivers best-in-class performance based training that grow the Coast Guard workforce into technically proficient leaders. In order to maintain the Coast

Guard's competitive advantage in a world becoming increasingly virtual, our legacy training must be transformed, Modernized Ready Learning represents the course correction necessary to execute that transformation. Our call to action is to deliver individually tailored, on-the-spot services that prepare our

Coast Guard for the work of tomorrow. There are four inter-related priorities:

· Maximize training opportunities

· Modernize training delivery

· Tailor training programs

· Advance workforce resilience through training.

Modernized Ready Learning is a term that reaffirms a commitment from the Force Readiness Command to deliver tailored training, education, and experiential learning at the moment of need. Our goal is a modernized state-of-the-industry training system by 2030. Modernized Ready Learning is the heart of the Training Chapter within the Mission Ready Total Workforce Framework.

1.2 SCOPE

United States Coast Guard (USCG) Force Readiness Command (FORCECOM) is responsible for managing the training, education, and development programs to meet the needs of its active duty, reserve, and civilian workforce.

This Task Order is issued under Indefinite Delivery, Indefinite Quantity (IDIQ) Contract

70Z02323DFFC##### for services at Camp Lejeune, NC and a not-to-exceed amount for associated and authorized travel.

1.3 OBJECTIVE

The Objective of this task order is to for the Government to receive instructional, training, and assessment support services for the U.S. Coast Guard. Contractor support services include performance analysis, instructional systems development (analysis, design, development, implementation, and evaluation), training support services and training delivery.

1.4 APPLICABLE DOCUMENTS

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The following documents and references provide standards and guidelines that must be complied with in order to meet the requirements of this task order.

IAW attachment IV of the IDIQ.

FORCECOM Standard Operating Procedures (series)

Performance, Training and Educational Manual, COMDTINST 1500.10 (series)

Special Missions Training Center Organizational Manual, SMTCINST M5400.1 (series)

Special Missions Training Center High Risk Training Safety Manual, SMTCINST

1500.75(series)

Special Missions Training Center Safety and Environmental Health Program, SMTCINST

5100.47 (series)

Special Missions Training Center Vehicle Program, SMTCINST 11240.9 (series)

Special Missions Training Center Alcohol Control Policy, SMTCINST 5353.1 (series)

Special Missions Training Center Information Security Plan, SMTCINST 5510.23 (series)

Special Missions Training Center Physical Security Plan, SMTCINST 5530.1 (series)

Special Missions Training Center Anti-Terrorism Force Protection, SMTCINST 5530.1 (series)

Special Missions Training Center SOP Blanks Marking Cartridges, SMTCINST 8000.1 (series)

Special Missions Training Center Armory Standard Operating Procedures, SMTCINST 8200-1

(series)

Special Missions Training Center Deployable Specialized Forces Branch Standard Operating

Procedures, SMTCINST 8100 (series)

Special Missions Training Center Severe Weather Plan, SMTCINST 3006.1 (series)

Safety and Environmental Health Program for SMTC, SMTCINST 5100.47 (series)

SOP Blanks Mark Cartridges, SMTCINST 8000.1 (series)

Armory Standard Operating Procedures, SMTCINST8200-1 (series)

Naval Engineering Corrosion Control Program, SMTCINST 9091.1 (series)

Quality Assurance Program, SMTCINST 9840.1 (series)

Ordnance Manual, COMDTINST M8000.2 (series)

Range Training Handbook, CFTTP 3-30.3 (series)

Navy Physical Security Instruction, OPNAVINST 5530.13 (series)

Marine Corp Physical Security Manual, MCO 5530.14 (series)

Marine Corp Engineering School Instruction, order 11351 (series) Training System Evaluation, COMDTINST 1550.23 (series) Performance, Training & Education COMDTINST M1500.10 (series) Management of the Coast Guard’s Training System, COMDTINST 1550.9 (series)

Security and Information Assurance Manual, COMDTINST M5500.13 (series) Classified Information Management Program, COMDTINST M5510.23, (series) Operations Security (OPSEC) Program, COMDTINST M5510.24 (series) Physical Security and Force Protection, COMDTINST M5530.1 (series) Water Survival Training Program, COMDTINST M16240.4 (series) CQC Marksmanship TTP, CGTTP 3-95.8 (series) CBR-Defense Operations TTP, CGTTP 3-115 (series) CBRN-D Policy for Coast Guard Expeditionary Forces, COMDTINST 3400.4 (series) Deployable Specialized Forces Chemical, Biological, Radiological, and Nuclear (CBRN)

Operations TTP, CGTTP 3-95.9 (series) https://cg.portal.uscg.mil/units/smtc/SMTC%20InstructionsNotes/SMTCINST_3006.1H_Severe_Weather_Plan_4Sep2015.pdf https://cg.portal.uscg.mil/units/smtc/SMTC%20InstructionsNotes/SMTCINST_5100.47_Safety_And_Environmental_Health_Program_For_Special_Missions_Training_Center_19Aug2013.pdf https://cg.portal.uscg.mil/units/smtc/SMTC%20InstructionsNotes/SMTCINST_8000.1_SOP_Blanks_MarkCartridges_30Oct14.pdf https://cg.portal.uscg.mil/units/smtc/SMTC%20InstructionsNotes/SMTCINST_8200-1A_Armory%20Standard%20Operating%20Procedures_03APR13.pdf https://cg.portal.uscg.mil/units/smtc/SMTC%20InstructionsNotes/SMTCINST_9091.1_Naval_Engineering_Corrosion_Control_Program_20Jul2015.pdf https://cg.portal.uscg.mil/units/smtc/SMTC%20InstructionsNotes/SMTCINST_9840.1_Quality_Assurance_Program_15Sep2015.pdf

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Maritime Radiation Detection Policy, COMDTINST M16600.2 (series) Maritime Security and Response Operations Manual, COMDTINST 16600.6 (series) Visit, Board, Search and Seizure Operations TTP, CGTTP 3-93.3 (series) Pre-Mission Inspection (PMI) and Pre-Mission Check (PMC) Tactics, Techniques, and

Procedures (TTP), CGTTP-3-95.2 (series) Correspondence Manual, COMDTINST M5216.4 (series) Maritime Law Enforcement Manual, COMDTINST M16114.32 (series) Ballistic Protection System Configuration and Lifecycle Management Plan, DOGINST 4130.2

(series) CG Visit, Board, Search, and Seizure (VBSS) Operations TTP, CGTTP 3-93.3 (NTTP 3-

07.11M) (series) Precision Marksman Tactics, Techniques, and Procedures (TTP), CGTTP 3-95.11 (series) Deployable Specialized Forces Tactical Operations and Operator Policy, COMDTINST 16600.7

(series) Precisions Marksman Policy and Standards Manual, COMDTINST M16601.18 (series) Precision Marksman Tactics, Techniques, and Procedures, CGTTP, CGTTP 3-95.11 (series) Marking Cartridges and Blank Firing Weapon Training Systems, CGTTP 3-30.1 (series) Tactical Medical Manual, COMDTINST M16601.16 (series) Coast Guard Tactical Medicine TTP, CGTTP 3-95.7 (series) Coast Guard Boat Assault Force (BAF) Policy Instruction Manual (FOUO), COMDTINST

M16240.3A Safety and Environmental Health Manual, COMDTINST M5100.47 (series) Motor Vehicle Manual, COMDTINST 11240.9 (series)

1.5 PERFORMANCE REQUIREMENTS SUMMARY

This contract includes a Performance Requirements Summary (PRS) at PWS Section 9.0. The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the Contracting Officer’s Representative (COR).

Evaluation of the Contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contracting Officer.

2.0 REQUIREMENTS

The Contractor shall provide Instructional Systems Design/Development (ISD), range safety services, and instructional services for the USCG.

2.1 INSTRUCTIONAL SYSTEMS DESIGN/DEVELOPMENT (ISD) SERVICES (INCLUDING

CBRN ISD SERVICES)

The Contractor shall provide Instructional Systems Design/Development (ISD) Services

(including CBRN and Tactical ISD service) in accordance with the IDIQ PWS Section 3.5.

The following is a list of current courses the USCG has in place including 2 that are in development.

This list may grow and/or change periodically to support the USCG mission. ISD services will be required for this list and any other courses that may be added.

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19 Courses (title and course #) Supported:

• Precision Marksmanship Core (PMC) - 502094

• Precision Marksmanship Observer Team (PMOT) – 100325

• Precision Marksmanship Instructor (PMI) - 500249

• Tactical Operators Course (TOC) - 100320 - High Risk Training (HRT)

• Advance Marksmanship Instructor (AMI) – 502056 - High Risk Training (HRT)

• Close Quarter Combat Instructor (CQCI) – 502056 - High Risk Training (HRT)

• Pre-Deployment Training (PDT) – No course code

• Port Security Unit – Expeditionary Operations Course (PSU EOC) - 100271

• Port Security Unit – Shore Side Operations Course (PSU SSOC) - 100270

• Chemical, Biological, Radioactive, and Nuclear Train the Trainer CBRNTTT - 100498

• Chemical, Biological, Radioactive, and Nuclear (CBRNDEF) – Course code pending

• Cold Water Ice Dive (CWID) – 502247 - High Risk Training (HRT)

• Dive Candidate Screener (DCS) – 100338 - High Risk Training (HRT)

• Tactical Bow Gunner Course (TBGC) - 501615

• Tactical Coxswains Course Advance (TCCA) – 502436 - High Risk Training (HRT)

• Opposing Force (OPFOR) - 100051

• MK-19 - 502007

• Deployable Specialized Forces (DSF COMM) – Course # TBD (development)

• Deployable Specialized Forces (DSF Screener) – Course #TBD (development)

The contractor shall provide ISD planning, analysis, design, development, implementation, and evaluation in accordance with U.S. Coast Guard Training System (TRASYS) Standard

Operating Procedures (SOP) Volume 5, resident instruction, for 17 courses and two in development. ISD support will include the development of the Deployable Specialized

Forces (DSF COMM) – Course # TBD and Deployable Specialized Forces (DSF Screener).

The Contractor shall produce a detailed Plan of Action and Milestones (POAM) for each project detailing the scope, objective statement, project schedule (including key milestones), roles and responsibilities of key players, resource requirements, assumptions and constraints, risk analysis and contingency plan and quality assurance. The Contractor shall initiate, review, and implement curriculum changes as promulgated by Coast Guard policy, Program

Managers, Course Chief direction or Instructor recommendations. These changes range from editing PowerPoint slides to revising practical boarding scenarios to reviewing all existing course material to ensure content is in accordance with new or updated policy in the SOPs.

As such, a single change can take between 20 minutes to over 100 hours of research and editing. SMTC has a quarterly average of 150 curriculum changes requiring ISD intervention, and in the upcoming contract year, all resident courses have to ensure 100% compliance with multiple polices and Tactics, Techniques and Procedures (TTP).

The Contractor shall produce the performance of specific job specialties including major outputs for performing the job specialty; tasks performed to produce the major outputs;

Identifying key attributes of performing a task to standard; prioritizing tasks; analyzing the needs to train tasks and how they might be trained; identifying which tasks can be performed using a job aid and identifying the target audience.

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Collaborating with subject matter experts, the Contractor shall identify course objectives, evaluation criteria, instructional methods/strategies, and sequencing. The Contractor shall draft performance objectives that accurately portray the performance, conditions, and standards that students must be able to demonstrate in order to prove proficiency at a task.

They shall choose instructional activities and materials that have the greatest potential for developing task proficiency and research the instructor/facilitator’s presentation methods, strategies, activities and use of training aids and recommend those that promote optimum task proficiency and application of learned proficiency to job performance.

Collaborating with subject matter experts, the Contractor shall develop valid, reliable, and high-fidelity course materials which include job aids used to support performance of infrequent, complex, or critical tasks; performance tests designed to assess a student’s performance proficiency for each performance objective; remediation plans for students that have difficulty in performing tasks to standard, or passing a performance test; instructor demonstrations and student practice exercises to help students become proficient in performing each task; including guidelines for instructor feedback; instructional media, student materials, instructor guides, and student guides for training over 1,640 students a year in order to maintain the validity and reliability of course delivery; validate the technical accuracy of all courseware; conducts a quality assurance review of all materials to ensure they were developed to the ISD standards outlined in TRASYS SOP Volume 5 and perform developmental testing of materials to determine the extent to which products meet expected standards. Contractor will be responsible for meeting Coast Guard and SMTC student records upkeep and storage in accordance with US Government records management.

The Contractor shall maintain the Overview of Courses dashboard for course(s) located on the Portal site. The Contractor shall work collaboratively with the USCG to conduct comprehensive evaluations, which are normally conducted within a 3-5 year period. The

Contractor shall work with the Course Leadership in the development of the Sharepoint Field level Instructor Development Tool to provide comprehensive guidance to the DSF Instructor

Community (i.e. Close Quarter Combat Instructor and Advance Marksmanship Instructor), the PWCS Mission Units (Tactical Coxswain OPFOR Instructors) and CBRN Instructors.

When developing a new course, the Contractor shall plan, prepare, and conduct and observe multiple pilot classes for each course to determine if improvements are required. The

Contractor revise the courseware in accordance with the results of the evaluation.

2.2 RANGE SAFETY SERVICES

The Contractor shall provide Range Safety services in accordance with the IDIQ PWS

Section 3.9.

The following is a list of current courses the USCG has in place along with its course number, length, number of yearly convenings and required Range Safety Officers (RSO) per convening. This course list may grow and/or change periodically to support the USCG mission. Range Safety services will be required for this list and any other courses that may be added. Three of the nine courses listed are designated as high risk training (HRT). Multiple courses may be taught simultaneous ranges per day.

The estimated minimum of classes held per day is one, with a max amount of 5 classes per day.

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• Precision Marksman-Core (PMC) / 502094 / 4 weeks / 4 convenings / 2 RSO per convening

• Precision Marksman-Instructor (PMI) / 500249 / 4 weeks / 1 convening / 2 RSO per convening

• Tactical Operations Course (TOC)(HRT) / 100320 / 16 weeks / 3 convenings / 2 RSO per convening

• Advanced Marksmanship Instructor (AMI)(HRT) / 502056 / 3 weeks / 3 convenings / 2 RSO per convening

• Close Quarters Combat Instructor (CQCI)(HRT) / 502056 / 4 weeks / 4 convenings / 2 RSO per convening

• CENTCOM Pre-Deployment Training Course (PDT) / NA / 3 week / 3 convenings / 2 RSO per convening

• PSU Basic Skills Course (PSU) / 100271 / 2 weeks / 7 convenings / 2 RSO per convening

• Tactical Bow Gunner Course (TBGC) / 501 / 1.4 weeks / 8 convenings / 2 RSO per convening

• MK-19 / 501 / 1.4 weeks / 5 convenings / 2 RSO per convening

The following table is an estimate of hours the Government anticipates per course convening and total.

Course Name and Number Total

Convening’s

Hrs

/Convening

Hrs

Total

Precision Marksman-Core (PMC) 4 220 880

Precision Marksman-Instructor (PMI) 1 220 220

Tactical Operations Course (TOC) 3 1148 3,444

Advanced Marksmanship Instructor (AMI) 3 150 450

Close Quarters Combat Instructor (CQCI) 4 147 588

CENTCOM Pre-Deployment Training Course (PDT) 3 134 402

PSU Basic Skills Course 7 71 497

MK-19 Course 5 8 40

Tactical Bow Gunner Course (TBGC) 8 8 64

Total for all CTR RSO Supported for Courses 6,585

Responsibilities for Range Safety services include:

• Must be able to lift and carry 50lbs, work in extreme weather elements in a range setting or maritime environment, and wear full protective gear weighing up to 40lbs for full work days.

• Upon hire, will be required to become familiar with all Marine Corps and Coast Guard range safety regulations/policies to include successfully obtaining Range Safety Officer certification through MCB Camp Lejeune, NC.

• The Contractor shall ensure compliance with CG Ordinance Manual, Department of the

Army Pamphlet 38-563 (Range Safety). RSO will maintain positive control on weapons systems, ammunitions and Communications to Blackburn (USMC Range Control). Must brief safety policy, identify potential hazards and enforce regulations.

• Upon hire, will be required to become familiar with Coast Guard FORCECOM SOPs and

SMTC local policies, to include successfully obtaining HRT Training Safety Officer

Certification and Marking Cartridge Safety Officer and maintain weapon certification in accordance with FORCECOM SOP Volume 14 and applicable Coast Guard policy. The

Range Safety Officer must maintain all weapon certifications IAW CG policy and attend sustainment training quarterly in every weapon system utilized during training. Contractor shall be able complete the SMTC Range Safety Officer Performance Qualifications

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Standards.

• The contractor hours can include up to 12 hours a day and some course convening’s to be held in reverse cycle, starting past midnight and running into the early mornings and at times will include holidays.

• Responsible for serving as an authoritative consultant over range operations and safety, develop and deliver Emergency Action Plans in case of an emergency.

• RSO shall prepare course equipment preparation and maintenance; range preparations for courses to include target builds, shoot house set up, flat range set ups and conduct safety oversight as a RSO for all sustainment and course workups.

• For the CENTCOM Pre-Deployment Training Course, contractor shall provide RSO duties for two weeks of three simultaneous ranges for Weapons Proficiency, and for two weeks three simultaneous ranges for Tactical Egress Training, for two weeks, one range for M2HB shoot, for up to three convening’s with 40 students a course and for two week Water Survival

Training.

• The contractor shall have the necessary insurance and verify its employees have valid driver licenses to operate government vehicles.

2.3 INSTRUCTION SERVICES

The Contractor shall provide Instruction services in accordance with the IDIQ PWS Section

3.10.

The following is a list of current courses the USCG has in place along with its course number, length, number of yearly convenings, and required instructors per convening. This course list may grow and/or change periodically to support the USCG mission. Instruction services will be required for this list and any other courses that may be added. Three of the eight courses listed are designated as high risk training (HRT). Multiple courses may be taught simultaneous ranges per day. The estimated minimum of classes held per day is one, with a max amount of 5 classes per day

• Precision Marksman-Core (PMC) /502094 / 4 weeks / 4 convenings / 4 instructors per convening

• Tactical Operations Course (TOC)(HRT) / 100320 / 16 weeks / 3 convenings / 14 instructors per convening

• Advanced Marksmanship Instructor (AMI)(HRT) / 502056 / 3 week / 3 convenings / 8 instructors per convening

• Close Quarters Combat Instructor (CQCI)(HRT) / 502056 / 4 weeks / 4 convenings / 10 instructors per convening

• CENTCOM Pre-Deployment Training Course (PDT) / No course number / 5 week / 3 convenings / 7 instructors per convening

• Port Security Basic Skills (PSU) / 100271 / 2 weeks / 7 convenings / 6 instructors per convening

The following table lists the courses, total convenings, hours per convening and total IAW with the SOP Volume 5, Resident Instruction. This table also includes the estimated sustainment and course workup hours required for each instructor. This sustainment/course workup is essential a course rehearsal to ensure the instructor is knowledgeable of the exact curriculum and the risks involved.

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Course Name and Number Total

Convenings Hrs Per Total

Tactical Operations Course (TOC) / 100320 3 14,480 43,440

Instructor duty sustainment/course workup requirements

Advanced Marksmanship Instructor (AMI) / 502056 3 456 1,368

Instructor duty sustainment/course workup requirements

Close Quarters Combat Instructor (CQCI) / 502938 4 2,264 9,056

Instructor duty sustainment/course workup requirements

CENTCOM Pre-Deployment Training Course (PDT) 3 1,352 4,056

Instructor duty sustainment/course workup requirements

Precisions Marksmanship Core (PMC) / 502094 4 600 2,400

Instructor duty sustainment/course workup requirements

Port Security Basic Skills Course (PSU)/ 100271 7 40 280

Instructor duty sustainment/course workup requirements

Total for all CTR Instructor Supported Courses 65,800

Responsibilities for Instruction services include:

• Must be able to lift and carry 50lbs, work in extreme weather elements in a range setting or maritime environment, and wear full protective gear weighing up to 40lbs for full work days.

• Upon hire, will be required to become familiar with all Marine Corps and Coast Guard range safety regulations/policies to include successfully obtaining Range Safety Officer certification.

• Providing instruction in both classroom setting, range operations and in a maritime environment during extreme weather conditions (hot/cold) while wearing personal protective equipment weighting up to 50lbs.

• The Contractor shall ensure compliance with CG Ordinance Manual, Department of the

Army Pamphlet 38-563 (Range Safety).

• Upon hire, will be required to become familiar with Coast Guard FORCECOM SOPs and

SMTC local policies, certify as High Risk Instructor in accordance with FORCECOM SOP

Volume 14, maintain weapon certifications and attend sustainment training quarterly.

• The contractor hours can include up to 12 hours a day and some course convening’s to be held in reverse cycle, starting past midnight and running into the early mornings and at times will include holidays.

• Responsible for serving as an authoritative consultant in designing, preparing and delivering programs of instruction including lessons plans, evaluation plans, and other related educational plans designed to train, assess, and sustain skills needed for the deployable specialized forces.

• For the Advanced Marksmanship Instructor Course (one day per convening), Advanced

Tactical Operations Course (four weeks per convening), Close Quarters Combat Instructor

Course (three weeks per convening) and CENTCOM Pre-Deployment Training Course (two

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weeks per convening) may be used as opposing forces during high risk training courses that use marking cartridges for up to 10 opposing forces roles per day.

• Instructors shall prepare classrooms, course equipment preparation and maintenance, range preparation for courses to include target builds, shoot house set up, flat range set ups and conduct/participate in all course workups.

• The Contractor is responsible for conducting evaluations during formal institutional training, off site sustainment training, major training events, and during exercises.

• The Contractor is responsible for providing daily feedback to students, maintaining student records and at times sitting on field safety boards and performance review boards in accordance with TRASYS SOP Volume 13, 14 and Special Missions Training Center local polices.

• The Contractor is responsible for applicable student/instructor material and update required to meet course requirements, all equipment maintenance and preparation to meet TPO/EOs.

• The Contractor is responsible to fill roles in relation to the courses during performance review boards and updates to the policy and tactics techniques and procedures in relation to the course material.

• The Contractor is expected to provide Tier 1 advanced close quarter combat training, to include width-and-depth, for the Advanced Tactical Operation Course for up to four convening’s with 24 students a course and Close Quarters Combat Instructor Course for up to two convening’s with 6 students a course.

• Instructors involved in Precision Marksmanship Courses must maintain certification in

Coast Guard long range weapons in accordance with CG policy and TTP.

• The contractor shall have the necessary insurance and verify its employees have valid driver licenses to operate government vehicles.

3.0 CONTRACTOR PERSONNEL

3.1 Qualified Personnel

The Contractor shall provide qualified personnel to perform all requirements specified in this PWS.

3.2 Key Personnel

Before replacing any individual designated as Key by the Government, the Contractor shall notify the

Contracting Officer no less than 15 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced, unless otherwise approved by the Contracting Officer. The Contractor shall not replace Key Contractor personnel without approval from the Contracting Officer. The following Contractor personnel are designated as Key for this requirement. Note: The Government may designate additional Contractor personnel as Key at the time of award.

Site Team Lead

3.3 Site Team Lead

The Contractor shall provide a Site Team Lead who shall be responsible for all Contractor work performed under this PWS. The Site Team Lead shall be a single point of contact for the Contracting

Officer and the COR. The name of the Site Team Lead, and the name(s) of any alternate(s) who shall

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act for the Contractor in the absence of the Site Team Lead, shall be provided to the Government as part of the Contractor's proposal. The Site Team Lead is further designated as Key by the Government.

During any absence of the Site Team Lead, only one alternate shall have full authority to act for the

Contractor on all matters relating to work performed under this task order. The Site Team Lead and all designated alternates shall be able to read, write, speak and understand English. Additionally, the

Contractor shall not replace the Site Team Lead without prior approval from the Contracting Officer.

3.3.1 IAW IDIQ contract, Section G.2.5.2 and IDIQ PWS Section 3.3.

3.3.2 The Site Team Lead shall be available to the COR via telephone between the hours of 0800 and

1700, local time, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within three (3) hours of notification.

3.4 Employee Identification

The following paragraphs are appropriate for contractor employees visiting government facilities and/or working on-site at government facilities.

3.4.1 Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

3.4.2 Contractor employees working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.) and display the Government issued badge in plain view above the waist at all times.

3.5 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of

Homeland Security. The Site Team Lead shall ensure Contractor employees understand and abide by

Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.6 Removing Employees for Misconduct or Security Reasons

The Government may, at its sole discretion (via the Contracting Officer*), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

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4.0 OTHER APPLICABLE CONDITIONS

The following sections is other information the Contractor will need and requirements the Contractor will need to accomplish the performance of the PWS.

4.1 TELEWORK

COVID-19 (or similar Enterprise-wide condition) Working Environment: To ensure the safety

Coast Guard students, staff and contractors, contractors will follow all general reconstitution procedures set forth by the Coast Guard, which may include situational telework, donning of masks, social distancing, etc. Due to the extremely dynamic nature of the COVID-19 pandemic, the Coast Guard’s specific reconstitution procedures may change over time to ensure the most effective response possible.

Contractors are expected to comply with all Command stated guidelines and if in a telework status, check-in daily with Site COR and Site Lead. Alternate work hours/schedule to avoid peak network usage require the approval and written authorization by the Site COR. Peak work hours for network usage are typically defined as 0800 to 1700 local time, weekdays.

4.2 ONBOARDING

Normal Work Environment:

Contractors will follow all general onboarding procedures set forth by the Coast Guard for incoming staff members communicated by the task order COR to the contract Site Team Lead.

COVID-19 (or similar Enterprise-wide condition) Working Environment: To ensure the safety of

Coast Guard students, staff and contractors, contractors will follow all general onboarding procedures for incoming staff members set forth in FORCECOM’s Reconstitution and/or Restrictions of Movement

(ROM) guidelines, which may include self-quarantine, telework, donning of masks, social distancing, etc. Due to the extremely dynamic nature of the COVID-19 pandemic, the specific onboarding procedures for contractors may change over time to ensure the most effective response possible.

Contractors are expected to comply with all Coast Guard stated guidelines. Any deviations from these guidelines require the approval and written authorization by the task order COR.

4.3 SECURITY

Contractor access to classified information is required under this PWS. The maximum level of classification is Secret. The details will be specified in a Department of Defense (DD) Form 254.

4.3.1 FACILITY AND COMPUTER ACCESS

The following applies when the contractor(s) are required to access a Coast Guard, Department of

Defense, or other federally-controlled computer information system(s), or needs public key infrastructure (PKI) authentication to perform their contractual duties, or requires physical access to multiple Coast Guard facilities on a recurring basis.

Trusted Associate Sponsorship System (TASS)

(a) "Contractor employee" means an employee of a firm, or an individual, under contract or subcontract to the Coast Guard to provide services who also requires one or more of the following:

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Physical access to multiple Coast Guard facilities or multiple federally controlled facilities on behalf of the Coast Guard on a recurring basis (a minimum of 2 times per week and/or 8 times per month) for a period of 6 months or more.

Remote access, via logon, to Coast Guard network using Coast Guard-approved remote access procedures.

Both physical access to Coast Guard facility and logical access, via logon, to Coast Guard networks on-site or remotely. Access to the Coast Guard network must require the use of a computer with Government-controlled configuration or use of Coast Guard-approved remote access procedure in accordance with the Defense Information Systems Agency (DISA) Security

Technical Implementation Guide.

(b) Homeland Security Presidential Directive (HSPD)-12 mandates a Federal standard for secure and reliable forms of identification for Federal employees and contractor employees. The Common Access

Card (CAC) is a personal identification card for the Department of Defense/Uniformed Services and complies with HSPD-12. The Coast Guard has instituted the CAC as its HSPD-12 compliant personal identification card for contractor and subcontractor employees who are required to access a Coast

Guard, Department of Defense (DOD), or other federally-controlled computer information system and/or facility, or need public key infrastructure (PKI) authentication to perform their contractual duties.

The Trusted Associate Sponsorship System (TASS) is the automated application process for obtaining a

CAC.

(c) Contractor and subcontractor employees working pursuant to this contract who are required to access a Coast Guard, DOD, or other federally-controlled computer information system and/or facility, or need

PKI authentication to perform their contractual duties shall use TASS to obtain a CAC.

(d) The Contracting Officer Representative (COR) or Assisting Contracting Officer Representative

(ACOR) is the TASS Trusted Agent (TA) and initiates contractor accounts in the TASS, approving, returning, or rejecting CAC applications (as applicable); re-verifying assigned contractors every six months; revoking contractor and employee eligibility for a CAC.

(e) The TA ensures that contractor personnel satisfy the security requirements for CAC issuance prior to creating the CAC application in TASS. Current investigative requirements shall be verified according to

Commandant Instruction COMDTINST 5500.18, Coast Guard Trusted Associate Sponsorship System.

The initial CAC issuance requires a favorably adjudicated Tier 1 investigation (equivalent or higher) or a Tier 1 background investigation (BI) (equivalent or higher) package that has been successfully scheduled with the investigative service provider (ISP) and a FBI fingerprint check with favorable results. The TA and Sponsor or other appropriate Federal Government representative must coordinate with the unit BI Verifier (Command Security Officer /Trusted Agent Security Manager) or the U.S.

Coast Guard Security (SECCEN) to confirm the appropriate investigation has been favorably adjudicated or scheduled at the ISP with favorable FBI fingerprint results.

(f) The COR or Contracting Officer provides such forms to, or requests such information from, contractor employees that may be necessary for obtaining a CAC via the TASS. The Contractor submits completed forms and information as directed by the COR or Contracting Officer. Contractors are responsible for the accuracy and completeness of the information submitted and for any liability resulting from the Government's reliance on inaccurate https://www.dhs.gov/homeland-security-presidential-directive-12

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or incomplete information.

(g) Contractor employees who are declined via the TASS are ineligible to perform work under this contract.

(h) When an employee with a CAC is no longer performing work under this contract, the employee must return the CAC to the COR/TA or Contracting Officer on the same day the employee stops working.

(i) The contractor shall insert this clause in all subcontracts when a subcontractor's employee is required to access a Coast Guard, DOD, or other federally-controlled computer information system and/or facility, or need PKI authentication to perform contractual duties.

(End of Clause)

4.4 PERIOD OF PERFORMANCE

The period of performance for this contract is one year from the date of award.

4.5 PLACE OF PERFORMANCE

The primary place of performance shall be at the United States Coast Guard Special Missions Training

Center (SMTC) at Camp Lejeune, NC.

4.6 HOURS OF OPERATION

Contractor employees shall generally perform all work between the hours of 0800 and 1700 EST, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this PWS.

4.7 TRAVEL

Contractor travel may be required to support this requirement. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal

Travel Regulations. The Contractor shall be responsible for obtaining COR approval via IDIQ

Attachment V, Travel Request Form for all reimbursable travel in advance of each travel event.

4.8 POST AWARD CONFERENCE

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than 5 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held at the Government’s facility, located at Camp Lejeune, NC and/or via teleconference. It is expected that this meeting will be held in conjunction with the IDIQ post award conference.

4.9 PROJECT PLAN

The Contractor shall provide a draft Project Plan at the Post Award Conference for Government review and comment. The plan, at a minimum, shall include: (a) list of work to be performed; (b) project schedule; (c) description of intended results; (d) role of key personnel, if applicable and (e) how quality

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of service (project) will be maintained throughout life of contract. The Contractor shall provide a final

Project Plan to the COR not later than 5 business days after the Post Award Conference.

4.10 MONTHLY STATUS REPORT

The Site Team Lead shall provide Exhibit A, CDRL A001 Monthly Status Report, to the COR via electronic mail. This report is due the first Friday of each month.

4.11 PROGRESS MEETINGS

The Site Team Lead shall be available to meet with the COR upon request to present deliverables, discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place SMTC academic building or via TEAMs meeting.

4.12 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Microsoft Office Applications).

4.13 PROTECTION OF INFORMATION

Contractor access to information protected under the Privacy Act is required under this PWS.

Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

4.14 SECTION 508 COMPLIANCE

The contractor shall comply with the Section 508 requirements in Section H2 of the IDIQ contract.

5.0 GOVERNMENT FURNISHED RESOURCES

In accordance with the IDIQ contract, section G.2.2., the Government will provide ballistic Personal

Protective Equipment (PPE) to include helmets, ballistic protection eyewear, hearing protection and body armor. The Contractor’s Site Lead shall collect and return all PPE to the COR on or before the day of departure.

6.0 CONTRACTOR FURNISHED PROPERTY.

The contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this task order, except for the Government Furnished Resources specified in PWS 2.0 and PWS 5.0. The Contractor shall furnish all property and resources in accordance with the IDIQ contract, Section G.2.1.

7.0 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

7.1 The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

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7.2 The Contract Data Requirement Lists (CDRL) will specify how many business days the Government has for review of deliverables and make comments. The CDRL will also specify how many business days the Contractor has for corrections and redeliver.

7.3 All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review. The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

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8.0 DELIVERABLES

Item PWS Deliverable/Event Due

1 4.10 Exhibit A, CDRL A001 Monthly Status Report First Friday of each Month

2 2 Exhibit B, CDRL B001 Job Aid Analysis and Development Per ISD Project

3 2 Exhibit C, CDRL C001 Task Analysis/Task Detailing Per ISD Project

4 2 Exhibit D, CDRL D001 Performance Tests Per ISD Project

5 2 Exhibit E, CDRL E001 Instructor Guide – Lesson Plan Per ISD Project

6 2 Exhibit F, CDRL F001 Student Guide – Student Material Per ISD Project

7 2.1 Exhibit G, CDRL G001 POAM Per ISD Project

8 4.8, 4.9, 7.3 Exhibit H, CDRL H001 Project Plan Post award conference, final due 5 business days after post award conference

9 2.1 Exhibit I, CDRL I001 Pilot Per ISD Project

10 2.1 Exhibit J, CDRL J001 Curriculum Changes 10 business days after any curriculum change

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9.0 PERFORMANCE REQUIREMENTS SUMMARY

The PRS table below reflects the metric determined to be important for the successful performance of this task order. This includes the expected standards of performance and surveillance methods. The local site COR will monitor performance requirements summary items described in the table below.

CONTRACTOR TRAINING SUPPORT SERVICES FOR THE U.S. COAST GUARD TRAINING SYSTEM

Objectives Reference Required Service Performance Standard Incentives/Disincentives

1. Instructional Expertise –

General

IDIQ PWS Section 3.10 and

CG Instructor Feedback

Form (IFF)

Contractor personnel assigned to teach a course shall have expertise in the subject area and instructional experience.

Contractor personnel shall follow guidance in Coast

Guard instructional materials and have expertise in instructional methods IAW the

Coast Guard Instructor Feedback Form (IFF).

Contractor instructor shall follow guidance in instructional materials 100% of the time and accomplish a rating of “meets” or “exceeds” on the Coast Guard Instructor

Feedback Form (IFF) as measured annually by the

Government. No rating measure less than “meets” for each of the 14 assigned instructor competencies.

If determined to be unacceptable to the

Government, the Government will consider applying payment remediation.

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2. Quality Instruction and

Classroom Management

IDIQ PWS Section 3.10

FC-T TRASYS SOPs

Technical and Tactic

Procedures (TTP)

All Governing SOPs

Adherence to a zero tolerance policy of inappropriate language is in effect at all times. (no vulgar, sexist, racist or other language that shows disrespect for the students)

Class schedules managed in accordance with course curriculum outline(s);

Exceptions to established arrival/departure times exceeding (+/-) 60 minutes approved by the School

Chief (or authorized Coast

Guard representative).

Manage a safe, comfortable training environment; sufficient materials available;

disruptive student behavior effectively resolved.

Government shall not receive any reports in violation of zero tolerance policy.

Government shall not receive any reports of classes managed outside of the curriculum outline.

Government shall not receive any reports of unsafe behavior, instructor misconduct or be in violation of and TTPs and

SOPs.

If determined to be unacceptable to the

Government, the Government

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CONTRACTOR TRAINING SUPPORT SERVICES FOR THE U.S. COAST GUARD TRAINING SYSTEM

Objectives Reference Required Service Performance Standard Incentives/Disincentives

3. Quality and timely, Training

Performance Analysis services.

IDIQ PWS Section 3.4.

FC- T TRASYS SOPs

-Volume 2, Analysis

Contractor shall complete

Analysis projects in accordance with Coast

Guard Training System

Standard Operating

Procedures.

Contractor shall provide

Analysis projects timely.

Completed and delivered tasks and work products shall be, with the exception of government caused delay or force majeure, in conformance with USCG

Training System Standard

Operating Procedures (SOPs) complete, and upon final acceptance, be free from technical or typographical errors

90% of the time.

Contractor shall provide

Analysis projects on time, 100% of the time.

If determined to be unacceptable to the

Government, the Government

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4. Quality and timely, Instructional System

Designer (ISD) services.

IDIQ PWS Section 3.5.

FC-T TRASYS SOPs.

-Volume 4, Job Aids

-Volume 5, Resident Instruction

-Volume 6, Curriculum Outline

-Volume 9, Performance

Qualification Guides

-Volume 10, Testing

-Volume 11, Structured On the

Job Training

-Volume 14, High-Risk Training

Contractor shall complete ISD projects in accordance with

Coast Guard Training System

Standard Operating

Procedures and Training

Center specific policies.

ISD projects shall have instructional and/or task effectiveness and relevant focus.

Contractor shall provide ISD projects timely.

Completed and delivered tasks and work products shall be, with the exception of government caused delay or force majeure, in conformance with USCG

Training System Standard

Operating Procedures (SOPs) complete, and documentation shall, upon final acceptance, be free from technical or typographical errors 90% of the time.

Additionally, products shall also be validated for:

-Instructional and / or task effectiveness

-Relevant focus

Contractor shall provide ISD projects on time, 100% of the time.

If determined to be unacceptable to the

Government, the Government