Attachment III - Performance Requirement Summary.pdf

Attachment III

Performance Requirement Summary

The Performance Requirement Summary (PRS) tables below reflect the metrics determined to be important for the successful performance of task orders. They include a representation of the expected standards of performance and surveillance methods. This is not an all-inclusive list and each

PRS table may be adjusted to better capture the performance requirement of a specific Task Order.

CONTRACTOR TRAINING SUPPORT SERVICES FOR THE U.S. COAST GUARD TRAINING SYSTEM

Objectives Reference Required Service Performance Standard Incentives/Disincentives

1. Instructional Expertise –

General

IDIQ PWS Section 3.10 and

CG Instructor Feedback

Form (IFF)

Contractor personnel assigned to teach a course shall have expertise in the subject area and instructional experience.

Contractor personnel shall follow guidance in Coast

Guard instructional materials and have expertise in instructional methods IAW the

Coast Guard Instructor Feedback Form (IFF).

Contractor instructor shall follow guidance in instructional materials 100% of the time and accomplish a rating of “meets” or “exceeds” on the Coast Guard Instructor

Feedback Form (IFF) as measured annually by the

Government. No rating measure less than “meets” for each of the 14 assigned instructor competencies.

If determined to be unacceptable to the

Government, the Government will consider applying payment remediation.

Contractors shall work effectively in a team environment.

Members shall demonstrate effective communication, collaboration, and teamwork with all

Government and

Contract team members.

2. Quality Instruction and

Classroom Management

IDIQ PWS Section 3.10 and

CG Instructor Feedback Form

(IFF). FC-T TRASYS SOPs.

Quality instructor performance capable of ascertaining the level of the class’s knowledge and teaching at the appropriate level.

Capable of controlling the discipline of the class (e.g., not allowing disruptive side conversations to occur during the instructor’s presentation of the course material).

Contractor personnel shall demonstrate a high level of professional management in performing training activities and facilitating classroom environments at all times, including:

Accomplish a rating of “meets” or “exceeds” on the Coast

Guard Instructor Feedback

Form (IFF) as measured annually by the Government.

No rating measure less than

“meets” for each of the 14 assigned instructor competencies.

Accomplish a rating of satisfactory or above on 80% of the Level 1 student course evaluations following each course convening.

If determined to be unacceptable to the

Government, the Government will consider applying payment remediation.

2. Quality Instruction and

Classroom Management

(cont…)

IDIQ PWS Section 3.10 and CG Instructor

Feedback Form (IFF). FC-

T TRASYS SOPs.

Adherence to a zero tolerance policy of inappropriate language is in effect at all times. (no vulgar, sexist, racist or other language that shows disrespect for the students)

Class schedules managed in accordance with course curriculum outline(s);

Exceptions to established arrival/departure times exceeding (+/-) 60 minutes approved by the School

Chief (or authorized Coast

Guard representative).

Manage a safe, comfortable training environment; sufficient materials available;

disruptive student behavior effectively resolved.

Accomplish a rating of satisfactory or above on

80% of the Level 1 student course evaluations following each course convening.

If determined to be unacceptable to the

Government, the Government

3. Quality and timely, Performance Analysis

IDIQ PWS Section 3.4. FC-

T TRASYS SOPs.

Contractor personnel shall have expertise to complete

Analysis projects in accordance with Coast

Guard Training System

Standard Operating

Procedures. Contractors shall work effectively in a team environment.

Completed and delivered tasks and work products shall be, with the exception of government caused delay or force majeure, in conformance with USCG Training System

Standard Operating Procedures

(SOPs), timely, complete, and documentation shall, upon final acceptance, be free from technical or typographical errors 90% of the time.

If determined to be unacceptable to the

Government, the Government will consider applying payment remediation.

4. Quality and timely, Instructional System

Designer (ISD) services.

IDIQ PWS Section 3.5. FC-T

TRASYS SOPs.

Contractor personnel shall complete ISD projects in accordance with Coast Guard

Training System Standard

Operating Procedures and

Training Center specific policies. ISD professionals shall work effectively in a team environment

Completed and delivered tasks and work products shall be, with the exception of government caused delay or force majeure, in conformance with USCG Training System

Standard Operating Procedures

(SOPs), timely, complete, and documentation shall, upon final acceptance, be free from technical or typographical errors 90% of the time.

Additionally, products shall also be validated for:

Instructional and / or task effectiveness

Relevant focus.

If determined to be unacceptable to the

Government, the Government

Objectives Ref. Required Service Performance Standard Incentives/Disincentives

5. Output high IDIQ PWS Section 3.6. FC- Technical writing support and close- Completed and delivered tasks and work products shall be, with the exception of government caused delay or force majeure, in conformance with USCG Training System

Standard Operating Procedures

(SOPs), System Development

Life Cycle (SDLC) standards, timely, complete, and documentation shall, upon final acceptance, be free from technical or typographical errors 90% of the time.

Packaged outputs shall be in conformance with technical requirements and operability standards before deployment to the appropriate Coast Guard enterprise IT System.

Members shall demonstrate effective communication, collaboration, and teamwork with all

Government and Contract team members.

If determined to be quality technical written work

TRASYS SOPs out services. Services include but may not be limited to:

unacceptable to the

Government, the Government will consider applying products IAW the PWS.

Development of technical requirements.

Development of SDLC payment remediation.

documents (System

Development Life Cycle).

Comprehensive editing, which reviews both content

(for completeness, accuracy, and appropriate language) and form (for organization, visual design, and usability).

Performs copyediting to ensure documents are mechanically correct

(spelling, punctuation, and grammar), and stylistically consistent with U.S. Coast Guard standards.

Proofreads by comparing final versions of documents with marked-up versions to ensure all corrections have been made.