Attachment VIII - Task Order 1 A00001.pdf

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Attachment VIII

PERFORMANCE WORK STATEMENT

TRAINING CENTER PETALUMA

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1.0 GENERAL

1.1 BACKGROUND

Force Readiness Command (FORCECOM) focus is to deliver tailored, on-demand training and learning activities to promote modernized learning that maximizes the continuous growth of a mission ready total workforce ensuring the Coast Guard's workforce is prepared to execute the full range of their responsibilities. Training is the backbone of a mission ready total workforce framework designed to facilitate professional growth. Today, FORCECOM delivers best-in-class performance based training that grow the Coast Guard workforce into technically proficient leaders. In order to maintain the Coast Guard's competitive advantage in a world becoming increasingly virtual, our legacy training must be transformed, Modernized Ready Learning represents the course correction necessary to execute that transformation. Our call to action is to deliver individually tailored, on-the-spot services that prepare our Coast Guard for the work of tomorrow. There are four inter-related priorities:

· Maximize training opportunities

· Modernize training delivery

· Tailor training programs

· Advance workforce resilience through training.

Modernized Ready Learning is a term that reaffirms a commitment from the Force Readiness Command to deliver tailored training, education, and experiential learning at the moment of need. Our goal is a modernized state-of-the-industry training system by 2030. Modernized Ready Learning is the heart of the Training Chapter within the

Mission Ready Total Workforce Framework.

1.2 SCOPE

United States Coast Guard (USCG) Force Readiness Command (FORCECOM) is responsible for managing the training, education, and development programs to meet the needs of its active duty, reserve, and civilian workforce.

This Task Order is issued under Indefinite Delivery, Indefinite Quantity (IDIQ) Contract 70Z02323DFFC##### for services at Petaluma, CA and a not-to-exceed amount for associated and authorized travel.

1.3 OBJECTIVE

The Objective of this task order is to for the Government to receive instructional training, and assessment support services for the U.S. Coast Guard. Contractor support services include performance analysis, instructional systems development (analysis, design, development, implementation, and evaluation), training support services and training delivery.

1.4 APPLICABLE DOCUMENTS

The following documents and references provide standards and guidelines that must be complied with in order to meet the requirements of this task order.

• IAW attachment IV of the IDIQ.

• COMDTINST 1550.23, Training Evaluation Policy

• COMDTINST M1500.10C, Performance, Training& Education

• COMDTINST 1550.9, Management of the Coast Guard’s Training System

• Harless, J. H., (2001). Optimizing Human Performance: Front-End Analysis, Saba Software, Inc.

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• Harless, J. H., (2001). Training Design, Saba Software, Inc.

• Harless, J. H., (2001). Training Development, Saba Software, Inc.

• Gupta, Kavita. A Practical Guide to Needs Assessments. Updated and expanded by Catherine

M> Sleezer, Darlene F. Russ-Fit, Pfeiffer Publications, San Francisco, CA, 2007

• Keller, J. (1994). How to Estimate the Cost-Benefit of Training: Calculating Return on Investment.

• Tallahassee, FL; John Keller Associates.

• Kirkpatrick, D. L.& Kirkpatrick, J. D. (2005). Evaluating Training Programs: The Four Levels

(3rd ed). San Francisco, CA: Berrett-Koehler Publishers, Inc.

• Coast Guard Security and Information Assurance Manual, COMDTINST M5500.13 (series)

• Classified Information Management Program, COMDTINST M5510.23,(series)

• Operations Security (OPSEC) Program, COMDTINST M5510.24 (series)

• Physical Security and Force Protection COMDTINST M5530.1(series)

• EKMS Policy and Procedures for Navy Electronic Key Management System Tiers 2& 3, EKMS-1B, 05 April

• Personnel Security and Suitability Program, COMDTINST M5520.12,(series)

• DHS Western Hemisphere Travel Initiative (WHTI),

• Krug, S. (2000). Don’t Make Me Think: A Common Sense Approach to Web Usability. Indianapolis, IN: New

Riders Publishing.

• Nielson, J. (2000). Designing Web Usability. Indianapolis, IN: New Riders Publishing.

1.5 PERFORMANCE REQUIREMENTS SUMMARY

This contract includes a Performance Requirements Summary (PRS) at PWS Section 9.0. The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the Contracting Officer’s Representative (COR). Evaluation of the Contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contracting Officer.

2.0 REQUIREMENTS

The Contractor shall provide Instructional Systems Design/Development (ISD) and instructional services for the

USCG.

2.1 INSTRUCTIONAL SYSTEMS DESIGN/DEVELOPMENT (ISD) SERVICES (INCLUDING CBRN

ISD SERVICES)

The Contractor shall provide Instructional Systems Design/Development (ISD) Services (including CBRN and

Tactical ISD service) in accordance with the IDIQ PWS Section 3.5

Instructional System Design/Development services shall be in accordance with SOP Volume 5, Resident

Instruction. The USCG has total of nine schools. Within the nine schools there are curriculums. The following illustrates how many curriculums the USCG currently has within each school:

Electronics Technical School: 9 curriculums

Operations Specialist School: 4 curriculums

Health Services Technician School: 4 curriculums

Culinary Specialist School: 4 curriculums

Information Systems Technology School: 5 curriculums

Aviation Survival Technician School: 6 curriculums

Storekeeper School: 1 curriculums

Yeoman School: 1 curriculums

Instructional Systems School: 4 curriculums

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Within the nine schools, there are currently six ISD projects that contain both recurring ISD support to maintain accuracy in material delivered and relevance to the performer in the field. The projects are derived by

FORCECOM requirements in response to program needs. The hours associated with each project below are an estimate of what is forecasted for the year. This list is current and may change throughout the year to include more projects or changes to the current list of projects.

o ISD Project One: Operations Specialist School ISD support: 6204 hours/year o ISD Project Two: Health Services Technician School ISD support: 3730 hours/year o ISD Project Three: Culinary Specialist School ISD support: 4324 hours/year o ISD Project Four: Information Systems Technology School ISD support: 5640 hours/year o ISD Project Five: Electronics Technician School ISD support: 990 hours/year o ISD Project Six: Aviation Survival Technician School ISD support: 990 hours/year

Below are associated tasks for ISD services:

• Provide Instructional Systems Design/Development (ISD) services for Aviation Survival Technicians, Electronics Technicians, Culinary Specialist, Information Systems Technicians, Health Services Technicians, Operations Specialists, Storekeeper, and Yeoman schoolhouses and Instructional Systems projects.

• Prepare development products such as job aids, performance tests, instructor guides, lessons plans, student materials, demonstrations, storybooks, validations, design blueprints and practice exercises in accordance with

USCG SOPs and other requirements specified in FORCECOM tasking memos.

• Perform task detailing or task analysis to sub-step level.

• Perform job aid analysis including use of electronic performance support systems.

2.2 INSTRUCTIONAL SERVICES.

The Contractor shall provide Instruction services in accordance with the IDIQ PWS Section 3.10.

2.2.1 In accordance with the IDIQ PWS 3.10 Culinary Specialist (CS) Instructor, the Contractor shall provide instructional delivery support of twelve, 13-week long Culinary Specialist A-classes. These courses may overlap with up to 2 convenings held simultaneously. In accordance with the curriculum outline a total of 16 instructors are required for the USCG to perform culinary training. The USCG will be providing 10 of those instructors, therefore, the contractor support necessary for this order is 6 instructors.

2.2.2 In accordance with IDIQ PWS 3.10 Emergency Medical Technician (EMT) Instructor, the Contractor shall provide instructional delivery support of five, 7 week-long EMT Basic courses and 52 Facilitated online training

(FOT) for EMT Recertification convenings. The Facilitated online training (FOT) for EMT Recertification convenings are 2 hours in duration and no overlap of courses are anticipated. No overlap is anticipated for the

EMT basic course. In accordance with the curriculum outline a total of 6 instructors are required for the USCG to perform emergency medical training. The USCG will be providing 2 of those instructors, therefore, the contractor support necessary for this order is 4 instructors.

2.2.3 In accordance with IDIQ PWS 3.10 Health Services Technician (HS) Instructor, the Contractor shall provide instructional delivery support of four, 14 week- long Health Services Technician A-School Courses. These courses may overlap if needed with a maximum of 2 convenings held simultaneously. In accordance with the curriculum outline a total of 17 instructors are required for the USCG to perform health services training. The

USCG will be providing 15 of those instructors, therefore, the contractor support necessary for this order is 2 instructors.

2.2.4 In accordance with IDIQ PWS 3.10 Information Systems Technician (IT) Instructor, the Contractor shall provide instructional delivery support of seven, 18 week-long Information Systems Technician A-School courses and eight, 20-day long Information Systems Technician C-School courses. The A-School courses may overlap with up to 2 convenings held simultaneously, having one course possibly start 2 weeks after the next and so on.

No course overlap is anticipated for the C School courses. In accordance with the curriculum outline a total of 21

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instructors are required for the USCG to perform information system technician training. The USCG will be providing 15 of those instructors, therefore, the contractor support necessary for this order is 6 instructors.

2.2.5 In accordance with IDIQ PWS 3.10 Information Systems Technician (IT) Telephony Instructor, the

Contractor shall provide instructional delivery support of seven, 5 week-long Information Systems Technician

Telephony A-School course modules. These courses may overlap if needed with a maximum of 2 convenings held simultaneously. In accordance with the curriculum outline a total of 21 instructors are required for the USCG to perform information systems technician training. The USCG will be providing 19 of those instructors, therefore, the contractor support necessary for this order is 2 instructors.

2.2.6 In accordance with IDIQ PWS 3.10 Instructor Development Course and Course Designer Course

(IDC/CDC) Instructor, the Contractor shall provide instructional delivery support of 15, five-day long Instructor

Development Courses and four, 10-day long Course Development Courses. Contractor must be capable to conduct these courses in resident training at Training Center Petaluma as well as exportable training at various

U.S. Coast Guard Training Center locations. No course overlap is anticipated for these courses. In accordance with the curriculum outline a total of 4 instructors are required for the USCG to perform instructor development and course designer training. The USCG will be providing 3 of those instructors, therefore, the contractor support necessary for this order is 1 instructors.

2.2.7 In accordance with IDIQ PWS 3.10 Operational Specialist (OS) Instructor, the Contractor shall provide instructional delivery support of twelve, 12 week-long Operation Specialist A-School courses. These courses will overlap with up to 3 convenings held simultaneously. In accordance with the curriculum outline a total of 27 instructors are required for the USCG to perform operational specialist training. The USCG will be providing 23 of those instructors, therefore, the contractor support necessary for this order is 4 instructors.

3.0 CONTRACTOR PERSONNEL

3.1 Qualified Personnel

The Contractor shall provide qualified personnel to perform all requirements specified in this PWS.

3.2 Key Personnel

Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting

Officer no less than 15 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced, unless otherwise approved by the Contracting Officer.

The Contractor shall not replace Key Contractor personnel without approval from the Contracting Officer. The following Contractor personnel are designated as Key for this requirement. Note: The Government may designate additional Contractor personnel as Key at the time of award.

Site Team Lead

3.3 Site Team Lead

The Contractor shall provide a Site Team Lead who shall be responsible for all Contractor work performed under this PWS. The Site Team Lead shall be a single point of contact for the Contracting Officer and the COR. The name of the Site Team Lead, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Site Team Lead, shall be provided to the Government as part of the Contractor's proposal. The Site Team

Lead is further designated as Key by the Government. During any absence of the Site Team Lead, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under this task order. The Site Team Lead and all designated alternates shall be able to read, write, speak and understand

English. Additionally, the Contractor shall not replace the Site Team Lead without prior approval from the

Contracting Officer.

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3.3.1 The Site Team Lead shall be available to the COR via telephone between the hours of 0730 and 1630, Pacific Standard Time, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within three (3) hours of notification.

3.4 Employee Identification

The following paragraphs are appropriate for contractor employees visiting government facilities and/or working on-site at government facilities.

3.4.1 Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting

Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

3.4.2 Contractor employees working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.) and display the

Government issued badge in plain view above the waist at all times.

3.5 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure

Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure

Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.6 Removing Employees for Misconduct or Security Reasons

The Government may, at its sole discretion (via the Contracting Officer*), direct the Contractor to remove any

Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the

Contractor of the responsibility to continue providing the services required under the contract. The Contracting

Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 OTHER APPLICABLE CONDITIONS

The following sections is other information the Contractor will need and requirements the Contractor will need to accomplish the performance of the PWS.

4.1 TELEWORK

COVID-19 (or similar Enterprise-wide condition) Working Environment: To ensure the safety Coast Guard students, staff and contractors, contractors will follow all general reconstitution procedures set forth by the Coast

Guard, which may include situational telework, donning of masks, social distancing, etc. Due to the extremely dynamic nature of the COVID-19 pandemic, the Coast Guard’s specific reconstitution procedures may change over time to ensure the most effective response possible. Contractors are expected to comply with all Command stated guidelines and if in a telework status, check-in daily with Site COR and Site Lead. Alternate work hours/schedule to avoid peak network usage require the approval and written authorization by the Site COR. Peak work hours for network usage are typically defined as 0800 to 1600 PST weekdays.

4.2 ONBOARDING

Normal Work Environment:

Contractors will follow all general onboarding procedures set forth by the Coast Guard for incoming staff members communicated by the task order COR to the contract Site Team Lead.

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COVID-19 (or similar Enterprise-wide condition) Working Environment: To ensure the safety of Coast

Guard students, staff and contractors, contractors will follow all general onboarding procedures for incoming staff members set forth in FORCECOM’s Reconstitution and/or Restrictions of Movement (ROM) guidelines, which may include self-quarantine, telework, donning of masks, social distancing, etc. Due to the extremely dynamic nature of the COVID-19 pandemic, the specific onboarding procedures for contractors may change over time to ensure the most effective response possible. Contractors are expected to comply with all Coast Guard stated guidelines. Any deviations from these guidelines require the approval and written authorization by the task order

COR.

4.3 SECURITY

Contractor will not have access to unclassified, Security Sensitive Information, or classified information under this

PWS.

4.3.1 FACILITY AND COMPUTER ACCESS

The following applies when the contractor(s) are required to access a Coast Guard, Department of Defense, or other federally-controlled computer information system(s), or needs public key infrastructure (PKI) authentication to perform their contractual duties, or requires physical access to multiple Coast Guard facilities on a recurring basis.

Trusted Associate Sponsorship System (TASS)

(a) "Contractor employee" means an employee of a firm, or an individual, under contract or subcontract to the

Coast Guard to provide services who also requires one or more of the following:

• Physical access to multiple Coast Guard facilities or multiple federally controlled facilities on behalf of the

Coast Guard on a recurring basis (a minimum of 2 times per week and/or 8 times per month) for a period of 6 months or more.

• Remote access, via logon, to Coast Guard network using Coast Guard-approved remote access procedures.

• Both physical access to Coast Guard facility and logical access, via logon, to Coast Guard networks on-site or remotely. Access to the Coast Guard network must require the use of a computer with Government-controlled configuration or use of Coast Guard-approved remote access procedure in accordance with the

Defense Information Systems Agency (DISA) Security Technical Implementation Guide.

(b) Homeland Security Presidential Directive (HSPD)-12 mandates a Federal standard for secure and reliable forms of identification for Federal employees and contractor employees. The Common Access Card (CAC) is a personal identification card for the Department of Defense/Uniformed Services and complies with HSPD-12. The

Coast Guard has instituted the CAC as its HSPD-12 compliant personal identification card for contractor and subcontractor employees who are required to access a Coast Guard, Department of Defense (DOD), or other federally-controlled computer information system and/or facility, or need public key infrastructure (PKI) authentication to perform their contractual duties. The Trusted Associate Sponsorship System (TASS) is the automated application process for obtaining a CAC.

(c) Contractor and subcontractor employees working pursuant to this contract who are required to access a Coast

Guard, DOD, or other federally-controlled computer information system and/or facility, or need PKI authentication to perform their contractual duties shall use TASS to obtain a CAC.

(d) The Contracting Officer Representative (COR) or Assisting Contracting Officer Representative (ACOR) is the

TASS Trusted Agent (TA) and initiates contractor accounts in the TASS, approving, returning, or rejecting CAC applications (as applicable); re-verifying assigned contractors every six months; revoking contractor and employee eligibility for a CAC.

https://www.dhs.gov/homeland-security-presidential-directive-12

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(e) The TA ensures that contractor personnel satisfy the security requirements for CAC issuance prior to creating the CAC application in TASS. Current investigative requirements shall be verified according to Commandant

Instruction COMDTINST 5500.18, Coast Guard Trusted Associate Sponsorship System. The initial CAC issuance requires a favorably adjudicated Tier 1 investigation (equivalent or higher) or a Tier 1 background investigation

(BI) (equivalent or higher) package that has been successfully scheduled with the investigative service provider

(ISP) and a FBI fingerprint check with favorable results. The TA and Sponsor or other appropriate Federal

Government representative must coordinate with the unit BI Verifier (Command Security Officer /Trusted Agent

Security Manager) or the U.S. Coast Guard Security (SECCEN) to confirm the appropriate investigation has been favorably adjudicated or scheduled at the ISP with favorable FBI fingerprint results.

(f) The COR or Contracting Officer provides such forms to, or requests such information from, contractor employees that may be necessary for obtaining a CAC via the TASS. The Contractor submits completed forms and information as directed by the COR or Contracting Officer. Contractors are responsible for the accuracy and completeness of the information submitted and for any liability resulting from the Government's reliance on inaccurate or incomplete information.

(g) Contractor employees who are declined via the TASS are ineligible to perform work under this contract.

(h) When an employee with a CAC is no longer performing work under this contract, the employee must return the CAC to the COR/TA or Contracting Officer on the same day the employee stops working.

(i) The contractor shall insert this clause in all subcontracts when a subcontractor's employee is required to access a Coast Guard, DOD, or other federally-controlled computer information system and/or facility, or need PKI authentication to perform contractual duties.

(End of Clause)

4.4 PERIOD OF PERFORMANCE

The period of performance for this contract is one year from the date of award.

4.5 PLACE OF PERFORMANCE

The primary place of performance shall be at Training Center Petaluma, Petaluma, CA.

4.6 HOURS OF OPERATION

Contractor employees shall generally perform all work between the hours of 0730 and 1630 PST, Monday through

Friday (except Federal holidays). However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this

PWS.

4.7 TRAVEL

Contractor travel may be required to support this requirement. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations.

The Contractor shall be responsible for obtaining COR approval via IDIQ Attachment V, Travel Request Form for all reimbursable travel in advance of each travel event.

4.8 POST AWARD CONFERENCE

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than 5 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the

Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held at the Government’s facility, located at Petaluma, CA

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and/or via teleconference. It is expected that this meeting will be held in conjunction with the IDIQ post award conference.

4.9 PROJECT PLAN

The Contractor shall provide a draft Project Plan at the Post Award Conference for Government review and comment. The plan, at a minimum, shall include: (a) list of work to be performed; (b) project schedule; (c) description of intended results; (d) role of key personnel, if applicable and (e) how quality of service (project) will be maintained throughout life of contract. The Contractor shall provide a final Project Plan to the COR not later than 5 business days after the Post Award Conference.

4.10 MONTHLY STATUS REPORT

The Site Team Lead shall provide Exhibit A, CDRL A001 Monthly Status Report, to the COR via electronic mail.

This report is due the first Friday of each month.

4.11 PROGRESS MEETINGS

The Site Team Lead shall meet with the COR on a weekly basis to discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place in person at USCG Training

Center Petaluma or via teleconference.

4.12 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Microsoft Office Applications).

4.13 PROTECTION OF INFORMATION

Contractor access to information protected under the Privacy Act is required under this PWS. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

4.14 SECTION 508 COMPLIANCE

The contractor shall comply with the Section 508 requirements in Section H2 of the IDIQ contract.

5.0 GOVERNMENT FURNISHED RESOURCES

In accordance with the IDIQ contract, section G.2.2., the Government will provide Virtual Desktop Infrastructure

(VDI) remote access assistance (including annual fee) and installation software (downloads) for teleworking/remote contractors.

6.0 CONTRACTOR FURNISHED PROPERTY.

The contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this task order, except for the Government Furnished Resources specified in PWS 2.0 and PWS 5.0. In accordance with the IDIQ contract, Section G.2.1. all hardware for teleworking/remote contractors to include Windows-based computer systems and CAC readers compatible with CGOne (the USCG unclassified network) shall be provided by the contractor.

7.0 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the

Contractor notifying it that the deliverable has been accepted.

7.1 The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The

Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

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7.2 The Contract Data Requirement Lists (CDRL) will specify how many business days the Government has for review of deliverables and make comments. The CDRL will also specify how many business days the Contractor has for corrections and redeliver.

7.3 All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review. The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

8.0 DELIVERABLES

Item PWS Deliverable/Event Due

1 4.10 Exhibit A, CDRL A001 Monthly Status Report First Friday of each

Month

2 2 Exhibit B, CDRL B001 Job Aid Analysis and Development

(Petaluma)

IAW ISD POAM

3 2 Exhibit C, CDRL C001 Task Analysis/Task Detailing (Petaluma) IAW ISD POAM

4 2 Exhibit D, CDRL D001 Performance Tests (Petaluma) IAW ISD POAM

5 2 Exhibit E, CDRL E001 Instructor Guide – Lesson Plan (Petaluma) IAW ISD POAM

6 2 Exhibit F, CDRL F001 Student Guide – Student Material (Petaluma) IAW ISD POAM

7 2.1 Exhibit G, CDRL G001 Validation (Petaluma) IAW ISD POAM

8 4.8, 4.9,7.3

Exhibit H, CDRL H001 Project Plan (Petaluma) Post award conference, final due 5 days after post award conference

9 2.1 Exhibit I, CDRL I001 Practice Exercises (Petaluma) IAW ISD POAM

10 2.1 Exhibit J, CDRL J001 Demonstrations (Petaluma) IAW ISD POAM

11 2.1 Exhibit K, CDRL K001 Storyboards (Petaluma) IAW ISD POAM

12 2.1 Exhibit L, CDRL L001 Design Blueprints (Petaluma) IAW ISD POAM

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9.0 PERFORMANCE REQUIREMENTS SUMMARY

The PRS table below reflects the metric determined to be important for the successful performance of this task order. This includes the expected standards of performance and surveillance methods. The local site COR will monitor performance requirements summary items described in the table below.

CONTRACTOR TRAINING SUPPORT SERVICES FOR THE U.S. COAST GUARD TRAINING SYSTEM

Objectives Reference Required Service Performance Standard Incentives/Disincentives

1. Instructional Expertise –

General

IDIQ PWS Section 3.10 and

CG Instructor Feedback

Form (IFF)

Contractor personnel assigned to teach a course shall have expertise in the subject area and instructional experience.

Contractor personnel shall follow guidance in Coast

Guard instructional materials and have expertise in instructional methods IAW the

Coast Guard Instructor Feedback Form (IFF).

Contractor instructor shall follow guidance in instructional materials 100% of the time and accomplish a rating of “meets” or “exceeds” on the Coast Guard Instructor

Feedback Form (IFF) as measured annually by the

Government. No rating measure less than “meets” for each of the 14 assigned instructor competencies.

If determined to be unacceptable to the

Government, the Government will consider applying payment remediation.

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2. Quality Instruction and

Classroom Management

IDIQ PWS Section 3.10

FC-T TRASYS SOPs

Technical and Tactic

Procedures (TTP)

All Governing SOPs

Adherence to a zero tolerance policy of inappropriate language is in effect at all times. (no vulgar, sexist, racist or other language that shows disrespect for the students)

Class schedules managed in accordance with course curriculum outline(s);

Exceptions to established arrival/departure times exceeding (+/-) 60 minutes approved by the School

Chief (or authorized Coast

Guard representative).

Manage a safe, comfortable training environment; sufficient materials available;

disruptive student behavior effectively resolved.

Government shall not receive any reports in violation of zero tolerance policy.

Government shall not receive any reports of classes managed outside of the curriculum outline.

Government shall not receive any reports of unsafe behavior, instructor misconduct or be in violation of and TTPs and

SOPs.

If determined to be unacceptable to the

Government, the Government

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CONTRACTOR TRAINING SUPPORT SERVICES FOR THE U.S. COAST GUARD TRAINING SYSTEM

Objectives Reference Required Service Performance Standard Incentives/Disincentives

3. Quality and timely, Training

Performance Analysis services.

IDIQ PWS Section 3.4.

FC- T TRASYS SOPs

-Volume 2, Analysis

Contractor shall complete

Analysis projects in accordance with Coast

Guard Training System

Standard Operating

Procedures.

Contractor shall provide

Analysis projects timely.

Completed and delivered tasks and work products shall be, with the exception of government caused delay or force majeure, in conformance with USCG Training System

Standard Operating Procedures

(SOPs) complete, and upon final acceptance, be free from technical or typographical errors 90% of the time.

Contractor shall provide

Analysis projects on time, 100% of the time.

If determined to be unacceptable to the

Government, the Government

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4. Quality and timely, Instructional System

Designer (ISD) services.

IDIQ PWS Section 3.5.

FC-T TRASYS SOPs.

-Volume 4, Job Aids

-Volume 5, Resident Instruction

-Volume 6, Curriculum Outline

-Volume 9, Performance

Qualification Guides

-Volume 10, Testing

-Volume 11, Structured On the

Job Training

-Volume 14, High-Risk Training

Contractor shall complete ISD projects in accordance with

Coast Guard Training System

Standard Operating

Procedures and Training

Center specific policies.

ISD projects shall have instructional and/or task effectiveness and relevant focus.

Contractor shall provide ISD projects timely.

Completed and delivered tasks and work products shall be, with the exception of government caused delay or force majeure, in conformance with USCG Training System

Standard Operating Procedures

(SOPs) complete, and documentation shall, upon final acceptance, be free from errors 90% of the time.

Additionally, products shall also be validated for:

-Instructional and / or task effectiveness

-Relevant focus

Contractor shall provide ISD projects on time, 100% of the time.

If determined to be unacceptable to the

Government, the Government

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5. Output high quality technical written work products IAW the PWS.

IDIQ PWS Section 3.6.

FC-TRASYS SOPs

Technical writing support and close out services. Services include but may not be limited to:

• Development of technical requirements.

• Comprehensive editing, which reviews both content

(for completeness, accuracy, and appropriate language) and form (for organization, visual design, and usability).

• Performs copyediting to ensure documents are mechanically correct

(spelling, punctuation, and grammar), and stylistically consistent with U.S. Coast Guard standards.

• Proofreads by comparing final versions of documents with marked-up versions to ensure all corrections have been made.

Completed and delivered tasks and work products shall be, with the exception of government caused delay or force majeure, in conformance with USCG

Training System Standard

Operating Procedures (SOPs), System Development Life

Cycle (SDLC) standards, be complete, and free from errors 95% of the time.

Packaged outputs shall be in conformance with technical requirements and operability standards before deployment to the appropriate Coast

Guard enterprise IT System

95% of the time.

Contractor shall provide technical work products on time, 100% of the time.

If determined to be unacceptable to the

Government, the

Government will consider applying payment remediation.